Evaluating the deming management model of total quality in services

Decision Sciences

Volumn 35, Issue 3, 2004, Pages 393-422

  Douglas, Thomas J ^a   Fredendall, Lawrence D ^a  

^a CLEMSON UNIVERSITY   (United States)

Author keywords

Deming Model; Service Quality; Total Quality Management

Indexed keywords

EID: 20444470311     PISSN: 00117315     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.0011-7315.2004.02569.x     Document Type: Article

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