Managerial choice and performance in service management - A comparison of private sector organizations with further education colleges

Journal of Operations Management

Volumn 23, Issue 2 SPEC. ISS., 2005, Pages 179-195

  Voss, Chris ^a,c   Tsikriktsis, Nikos ^a   Funk, Benjamin ^a   Yarrow, David ^b   Owen, Jane ^b  

^a LONDON BUSINESS SCHOOL   (United Kingdom)

^b NORTHUMBRIA UNIVERSITY   (United Kingdom)

^c Advanced Institute of Management Research London   (United Kingdom)

Author keywords

Empirical research; Public sector; Service profit chain

Indexed keywords

COLLEGE BUILDINGS; CUSTOMER SATISFACTION; EDUCATION; INFORMATION TECHNOLOGY; MANAGERS; MATHEMATICAL MODELS; OPERATIONS RESEARCH; PERSONNEL; SOCIETIES AND INSTITUTIONS; STRATEGIC PLANNING; TEACHING;

EMPIRICAL RESEARCH; FURTHER EDUCATION (FE) COLLEGES; PUBLIC SECTORS; SERVICE PROFIT CHAINS;

MANAGEMENT SCIENCE;

EID: 13444267700     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jom.2004.07.005     Document Type: Article

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