The manufacturing TQM and service quality literatures: Synergistic or conflicting paradigms?

International Journal of Quality and Reliability Management

Volumn 15, Issue 3, 1998, Pages 303-328

  Silvestro, Rhian ^a  

^a UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

Empowerment; Improvement; Service quality; TQM

Indexed keywords

EID: 84887275264     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656719810198917     Document Type: Review

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