A new model to support the personalised management of a quality e-commerce service

International Journal of Service Industry Management

Volumn 14, Issue 3-4, 2003, Pages 331-346

  Giannì, Giovanni ^a   Franceschini, Fiorenzo ^a  

^a POLITECNICO DI TORINO   (Italy)

Author keywords

Electronic commerce; Management; Quality control Customer service; Service quality

Indexed keywords

EID: 0041738953     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230310478855     Document Type: Review

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