메뉴 건너뛰기




Volumn 25, Issue 8, 2006, Pages 806-826

On the centrality of strategic human resource management for healthcare quality results and competitive advantage

Author keywords

Health services; Human resource management; Quality programmes

Indexed keywords


EID: 33747825711     PISSN: 02621711     EISSN: None     Source Type: Journal    
DOI: 10.1108/02621710610684277     Document Type: Article
Times cited : (36)

References (149)
  • 1
    • 16444370292 scopus 로고    scopus 로고
    • "Workforce commitment in health care rose significantly in 2004"
    • AON
    • AON (2005) "Workforce commitment in health care rose significantly in 2004", Healthcare Financial Management, Vol. 59 No. 2, p. 116.
    • (2005) Healthcare Financial Management , vol.59 , Issue.2 , pp. 116
  • 2
    • 0042229452 scopus 로고    scopus 로고
    • "Total quality management in public health care: A study of Italian and Irish hospitals"
    • Adinolfi, P. (2003) "Total quality management in public health care: A study of Italian and Irish hospitals", Total Quality Management, Vol. 14 No. 2, pp. 141-50.
    • (2003) Total Quality Management , vol.14 , Issue.2 , pp. 141-150
    • Adinolfi, P.1
  • 3
    • 10844268107 scopus 로고    scopus 로고
    • "The structural linkages between TQM, product quality performance, and business performance: Preliminary empirical study in electronics companies"
    • Agus, A. (2005) "The structural linkages between TQM, product quality performance, and business performance: Preliminary empirical study in electronics companies", Singapore Management Review, Vol. 27 No. 1, pp. 87-105.
    • (2005) Singapore Management Review , vol.27 , Issue.1 , pp. 87-105
    • Agus, A.1
  • 4
    • 0037213104 scopus 로고    scopus 로고
    • "The impact of human resource management practices on operational" performance: Recognizing country and industry differences
    • Ahmad, S. and Schroeder, R.G. (2003) "The impact of human resource management practices on operational performance: Recognizing country and industry differences", Journal of Operations Management, Vol. 21, pp. 19-43.
    • (2003) Journal of Operations Management , vol.21 , pp. 19-43
    • Ahmad, S.1    Schroeder, R.G.2
  • 5
    • 8744315337 scopus 로고    scopus 로고
    • "Managing employee commitment in the not-for-profit sector"
    • Alatrista, J. and Arrowsmith, J. (2004), "Managing employee commitment in the not-for-profit sector", Personnel Review, Vol. 33 No. 4, pp. 536-48.
    • (2004) Personnel Review , vol.33 , Issue.4 , pp. 536-548
    • Alatrista, J.1    Arrowsmith, J.2
  • 6
    • 0942276524 scopus 로고    scopus 로고
    • "Continuous quality improvement for radiologists"
    • Applegate, K.E. (2004) "Continuous quality improvement for radiologists", Academic Radiology, Vol. 11 No. 2, pp. 155-61.
    • (2004) Academic Radiology , vol.11 , Issue.2 , pp. 155-161
    • Applegate, K.E.1
  • 7
    • 84935648403 scopus 로고
    • "The link between business strategy and industrial relations streams in American steel minimills"
    • Arthur, J.B. (1992) "The link between business strategy and industrial relations streams in American steel minimills", Industrial & Labor Relations Review, Vol. 45 No. 3, pp. 488-506.
    • (1992) Industrial & Labor Relations Review , vol.45 , Issue.3 , pp. 488-506
    • Arthur, J.B.1
  • 8
    • 1842741826 scopus 로고
    • "Effects of human resource systems on manufacturing performance and turnover"
    • Arthur, J.B. (1994), "Effects of human resource systems on manufacturing performance and turnover", Academy of Management Journal, Vol. 37 No. 3, pp. 670-87.
    • (1994) Academy of Management Journal , vol.37 , Issue.3 , pp. 670-687
    • Arthur, J.B.1
  • 9
    • 1242329187 scopus 로고    scopus 로고
    • "Adverse events and patient safety in Canadian health care"
    • Baker, G.R. and Norton, P.G. (2004), "Adverse events and patient safety in Canadian health care", Canadian Medical Association, Vol. 170 No. 3, pp. 353-4.
    • (2004) Canadian Medical Association , vol.170 , Issue.3 , pp. 353-354
    • Baker, G.R.1    Norton, P.G.2
  • 10
    • 84896930624 scopus 로고
    • "Firm resources and sustained competitive advantage"
    • Barney, J. (1991), "Firm resources and sustained competitive advantage", Journal of Management, Vol. 17 No. 1, pp. 99-120.
    • (1991) Journal of Management , vol.17 , Issue.1 , pp. 99-120
    • Barney, J.1
  • 12
    • 0035529259 scopus 로고    scopus 로고
    • "Is the resource-based 'view' a useful perspective for strategic management research? Yes"
    • Barney, J. (2001) "Is the resource-based 'view' a useful perspective for strategic management research? Yes", Academy of Management Review, Vol. 26 No. 1, pp. 41-56.
    • (2001) Academy of Management Review , vol.26 , Issue.1 , pp. 41-56
    • Barney, J.1
  • 16
    • 33644846743 scopus 로고    scopus 로고
    • "Six sigma success in health care"
    • Beaver, R. (2004) "Six sigma success in health care", Quality Digest, Vol. 24 No. 3, pp. 31-4.
    • (2004) Quality Digest , vol.24 , Issue.3 , pp. 31-34
    • Beaver, R.1
  • 17
    • 2942738904 scopus 로고    scopus 로고
    • "Six sigma success: 100% compliance in 3 months"
    • Beaver, R. (2004b) "Six sigma success: 100% compliance in 3 months", Healthcare Benchmarks and Quality Improvement, Vol. 11 No. 5, pp. 52-5.
    • (2004) Healthcare Benchmarks and Quality Improvement , vol.11 , Issue.5 , pp. 52-55
    • Beaver, R.1
  • 18
    • 0030305469 scopus 로고    scopus 로고
    • "The impact of human resource management on organizational performance: Progress and prospects"
    • Becker, B. and Gerhart, B. (1996) "The impact of human resource management on organizational performance: Progress and prospects", Academy of Management Journal, Vol. 39 No. 4, pp. 779-801.
    • (1996) Academy of Management Journal , vol.39 , Issue.4 , pp. 779-801
    • Becker, B.1    Gerhart, B.2
  • 19
    • 0033474610 scopus 로고    scopus 로고
    • "Strategic human resource management in five leading firms"
    • Becker, B.E. and Huselid, M.A. (1999), "Strategic human resource management in five leading firms", Human Resource Management, Vol. 34 No. 4, pp. 287-301.
    • (1999) Human Resource Management , vol.34 , Issue.4 , pp. 287-301
    • Becker, B.E.1    Huselid, M.A.2
  • 22
    • 1142302991 scopus 로고    scopus 로고
    • "Value chain resource planning: Adding value with systems beyond the enterprise"
    • Bendoly, E., Soni, A. and Venkataramanan, M.A. (2004) "Value chain resource planning: Adding value with systems beyond the enterprise", Business Horizons, Vol. 47 No. 2, pp. 79-86.
    • (2004) Business Horizons , vol.47 , Issue.2 , pp. 79-86
    • Bendoly, E.1    Soni, A.2    Venkataramanan, M.A.3
  • 23
    • 84992542393 scopus 로고
    • "On the interchangeability of objective and subjective measures of employee performance: A meta-analysis"
    • Bommer, W.H., Johnson, J.L., Rich, G.A., Podsakoff, P.M. and MacKenzie, S.B. (1995) "On the interchangeability of objective and subjective measures of employee performance: A meta-analysis", Personnel Psychology, Vol. 48 No. 3, pp. 587-605.
    • (1995) Personnel Psychology , vol.48 , Issue.3 , pp. 587-605
    • Bommer, W.H.1    Johnson, J.L.2    Rich, G.A.3    Podsakoff, P.M.4    MacKenzie, S.B.5
  • 24
    • 12144250575 scopus 로고    scopus 로고
    • "Total quality management, high-commitment human resource strategy and firm performance: An empirical study"
    • Bou, J.C. and Beltran, I. (2005) "Total quality management, high-commitment human resource strategy and firm performance: An empirical study", Total Quality Management, Vol. 16 No. 1, pp. 71-86.
    • (2005) Total Quality Management , vol.16 , Issue.1 , pp. 71-86
    • Bou, J.C.1    Beltran, I.2
  • 25
    • 44049110630 scopus 로고
    • "Total quality-oriented human resources management"
    • Bowen, D.E. and Lawler, E.E. III (1992) "Total quality-oriented human resources management", Organizational Dynamics, Vol. 20, pp. 29-41.
    • (1992) Organizational Dynamics , vol.20 , pp. 29-41
    • Bowen, D.E.1    Lawler III, E.E.2
  • 26
    • 0000954863 scopus 로고    scopus 로고
    • "Achieving competitive advantage through human resource strategy: Towards a theory of industry dynamics"
    • Boxall, P. (1998), "Achieving competitive advantage through human resource strategy: Towards a theory of industry dynamics", Human Resource Management Review, Vol. 8 No. 3, pp. 265-88.
    • (1998) Human Resource Management Review , vol.8 , Issue.3 , pp. 265-288
    • Boxall, P.1
  • 27
    • 84923839608 scopus 로고    scopus 로고
    • "HR strategy and competitive advantage in the service sector"
    • Boxall, P. (2003) "HR strategy and competitive advantage in the service sector", Human Resource Management Journal, Vol. 13 No. 3, pp. 5-20.
    • (2003) Human Resource Management Journal , vol.13 , Issue.3 , pp. 5-20
    • Boxall, P.1
  • 29
    • 23744516092 scopus 로고    scopus 로고
    • "Pay in the organic organization"
    • Bunning, R.L. (2004) "Pay in the organic organization", Journal of Management Development, Vol. 23 No. 7, pp. 648-63.
    • (2004) Journal of Management Development , vol.23 , Issue.7 , pp. 648-663
    • Bunning, R.L.1
  • 32
    • 16544368008 scopus 로고    scopus 로고
    • "Measuring performance improvement: Total organizational commitment or clinical specialization"
    • Caron, A., Jones, P., Neuhauser, D. and Aron, D.C. (2004) "Measuring performance improvement: Total organizational commitment or clinical specialization", Quality Management Health Care, Vol. 13 No. 4, pp. 210-5.
    • (2004) Quality Management Health Care , vol.13 , Issue.4 , pp. 210-215
    • Caron, A.1    Jones, P.2    Neuhauser, D.3    Aron, D.C.4
  • 33
    • 27844605929 scopus 로고    scopus 로고
    • "Impact of technological, organizational and human resource investments on employee and manufacturing performance: Australian and New Zealand evidence"
    • Challis, D., Samson, D. and Lawson, B. (2005), "Impact of technological, organizational and human resource investments on employee and manufacturing performance: Australian and New Zealand evidence", International Journal of Production Research, Vol. 43 No. 1, pp. 81-107.
    • (2005) International Journal of Production Research , vol.43 , Issue.1 , pp. 81-107
    • Challis, D.1    Samson, D.2    Lawson, B.3
  • 34
    • 2542435802 scopus 로고    scopus 로고
    • "Use of six sigma to improve pharmacist dispensing errors at an outpatient clinic"
    • Chan, A.L.F. (2004), "Use of six sigma to improve pharmacist dispensing errors at an outpatient clinic", American Journal of Medical Quality, Vol. 19 No. 3, pp. 128-31.
    • (2004) American Journal of Medical Quality , vol.19 , Issue.3 , pp. 128-131
    • Chan, A.L.F.1
  • 35
    • 18844448173 scopus 로고    scopus 로고
    • "The influence of continuous improvement and performance factors in total quality organization"
    • Chang, H.H. (2005) "The influence of continuous improvement and performance factors in total quality organization", Total Quality Management, Vol. 16 No. 3, pp. 413-37.
    • (2005) Total Quality Management , vol.16 , Issue.3 , pp. 413-437
    • Chang, H.H.1
  • 36
    • 1842582547 scopus 로고    scopus 로고
    • "Towards a theory of supply chain management: The constructs and measurements"
    • Chen, I.J. and Paulraj, A. (2004) "Towards a theory of supply chain management: The constructs and measurements", Journal of Operations Management, Vol. 22, pp. 119-50.
    • (2004) Journal of Operations Management , vol.22 , pp. 119-150
    • Chen, I.J.1    Paulraj, A.2
  • 37
    • 8644246085 scopus 로고    scopus 로고
    • "TQM implementation in a healthcare and pharmaceutical logistics organization: The case of Zuellig Pharma in Taiwan"
    • Chen, H.K., Chen, K., Wu, H. and Lin, W. (2004a) "TQM implementation in a healthcare and pharmaceutical logistics organization: The case of Zuellig Pharma in Taiwan", Total Quality Management, Vol. 15 Nos 9/10, pp. 1171-8.
    • (2004) Total Quality Management , vol.15 , Issue.9-10 , pp. 1171-1178
    • Chen, H.K.1    Chen, K.2    Wu, H.3    Lin, W.4
  • 38
    • 4243076294 scopus 로고    scopus 로고
    • "Strategic purchasing, supply management, and firm performance"
    • Chen, I.J., Paulraj, A. and Lado, A.A. (2004b) "Strategic purchasing, supply management, and firm performance", Journal of Operations Management, Vol. 22, pp. 505-23.
    • (2004) Journal of Operations Management , vol.22 , pp. 505-523
    • Chen, I.J.1    Paulraj, A.2    Lado, A.A.3
  • 40
    • 0038270779 scopus 로고    scopus 로고
    • "Critical factors and results of quality management: An empirical study"
    • Claver, E., Tari, J.J. and Molina, J.F. (2003) "Critical factors and results of quality management: An empirical study", Total Quality Management, Vol. 14 No. 1, pp. 91-118.
    • (2003) Total Quality Management , vol.14 , Issue.1 , pp. 91-118
    • Claver, E.1    Tari, J.J.2    Molina, J.F.3
  • 41
    • 3142674443 scopus 로고    scopus 로고
    • "The complex resource-based view: Implications for theory and practice in strategic human resource management"
    • Colbert, B.A. (2004) "The complex resource-based view: Implications for theory and practice in strategic human resource management", Academy of Management Review, Vol. 29 No. 3, pp. 341-58.
    • (2004) Academy of Management Review , vol.29 , Issue.3 , pp. 341-358
    • Colbert, B.A.1
  • 42
    • 0742269325 scopus 로고    scopus 로고
    • "Strategic human resources practices, top management team social networks, and firm performance: The role of human resource practices in creating organizational competitive advantage"
    • Collins, C.J. and Clark, K.D. (2003) "Strategic human resources practices, top management team social networks, and firm performance: the role of human resource practices in creating organizational competitive advantage", Academy of Management Journal, Vol. 46 No. 6, pp. 740-53.
    • (2003) Academy of Management Journal , vol.46 , Issue.6 , pp. 740-753
    • Collins, C.J.1    Clark, K.D.2
  • 44
    • 0039621560 scopus 로고    scopus 로고
    • "A contingent view of quality management - The impact of international competition on quality"
    • Das, A., Handfield, R.B., Calantone, R.J. and Ghosh, S. (2000), "A contingent view of quality management - the impact of international competition on quality", Decision Sciences, Vol. 31 No. 3, pp. 649-90.
    • (2000) Decision Sciences , vol.31 , Issue.3 , pp. 649-690
    • Das, A.1    Handfield, R.B.2    Calantone, R.J.3    Ghosh, S.4
  • 45
    • 0030305481 scopus 로고    scopus 로고
    • "The impact of human resource management practices on perceptions of organizational performance"
    • Delaney, J.T. and Huselid, M.A. (1996) "The impact of human resource management practices on perceptions of organizational performance", Academy of Management Journal, Vol. 39 No. 4, pp. 949-69.
    • (1996) Academy of Management Journal , vol.39 , Issue.4 , pp. 949-969
    • Delaney, J.T.1    Huselid, M.A.2
  • 46
    • 84989135218 scopus 로고
    • "Measuring organizational performance in the absence of objective measures: The case of the privately-held firm and conglomerate business unit"
    • Dess, G.G. and Robinson, R.B. Jr (1984), "Measuring organizational performance in the absence of objective measures: The case of the privately-held firm and conglomerate business unit", Strategic Management Journal, Vol. 5 No. 3, pp. 265-73.
    • (1984) Strategic Management Journal , vol.5 , Issue.3 , pp. 265-273
    • Dess, G.G.1    Robinson Jr., R.B.2
  • 47
    • 0041469083 scopus 로고    scopus 로고
    • "Best practices in process improvement"
    • Dolan, T. (2003), "Best practices in process improvement", Quality Progress, Vol. 35 No. 8, pp. 23-8.
    • (2003) Quality Progress , vol.35 , Issue.8 , pp. 23-28
    • Dolan, T.1
  • 48
    • 0037412710 scopus 로고    scopus 로고
    • "Framing for learning: Lessons in successful technology implementation"
    • Edmondson, A.C. (2003) "Framing for learning: Lessons in successful technology implementation", California Management Review, Vol. 45 No. 2, pp. 34-54.
    • (2003) California Management Review , vol.45 , Issue.2 , pp. 34-54
    • Edmondson, A.C.1
  • 49
    • 84990329985 scopus 로고    scopus 로고
    • "Leaning from mistakes is easier said than done: Group and organizational influences on the detection and correction of human error"
    • Edmondson, A.C. (2004) "Leaning from mistakes is easier said than done: Group and organizational influences on the detection and correction of human error", Journal of Applied Behavioral Science, Vol. 40 No. 1, pp. 66-90.
    • (2004) Journal of Applied Behavioral Science , vol.40 , Issue.1 , pp. 66-90
    • Edmondson, A.C.1
  • 51
    • 18844408103 scopus 로고    scopus 로고
    • "Retesting a model of the Deming management method"
    • Fisher, C.M., Barfield, J., Li, J. and Mehta, R. (2005) "Retesting a model of the Deming management method", Total Quality Management, Vol. 16 No. 3, pp. 401-12.
    • (2005) Total Quality Management , vol.16 , Issue.3 , pp. 401-412
    • Fisher, C.M.1    Barfield, J.2    Li, J.3    Mehta, R.4
  • 53
    • 84990553628 scopus 로고
    • "The impact of quality management practices on performance and competitive advantage"
    • Flynn, B.B., Schroeder, R.G. and Sakakibara, S. (1995), "The impact of quality management practices on performance and competitive advantage", Decision Sciences, Vol. 26 No. 5, pp. 659-691.
    • (1995) Decision Sciences , vol.26 , Issue.5 , pp. 659-691
    • Flynn, B.B.1    Schroeder, R.G.2    Sakakibara, S.3
  • 54
    • 0035643990 scopus 로고    scopus 로고
    • "Employer policies and organizational commitment in Britain 1992-97"
    • Gallie, D., Felstead, A. and Green, F. (2001), "Employer policies and organizational commitment in Britain 1992-97", Journal of Management Studies, Vol. 38 No. 8, pp. 1081-101.
    • (2001) Journal of Management Studies , vol.38 , Issue.8 , pp. 1081-1101
    • Gallie, D.1    Felstead, A.2    Green, F.3
  • 56
    • 20744456904 scopus 로고    scopus 로고
    • "The next level in employee empowerment"
    • Geisler, D. (2005), "The next level in employee empowerment", Quality Progress, Vol. 38 No. 6, pp. 48-52.
    • (2005) Quality Progress , vol.38 , Issue.6 , pp. 48-52
    • Geisler, D.1
  • 57
    • 0037933438 scopus 로고    scopus 로고
    • "A quantitative analysis of the relationship between empowerment practices and service quality outcomes"
    • Geralis, M. and Terziovski, M. (2003) "A quantitative analysis of the relationship between empowerment practices and service quality outcomes", Total Quality Management, Vol. 14 No. 1, pp. 45-62.
    • (2003) Total Quality Management , vol.14 , Issue.1 , pp. 45-62
    • Geralis, M.1    Terziovski, M.2
  • 58
    • 0042381583 scopus 로고    scopus 로고
    • "Enhancing supply chain practices through human resource management"
    • Gowen, C.R. III and Tallon, W.J. (2003) "Enhancing supply chain practices through human resource management", Journal of Management Development, Vol. 22 No. 1, pp. 32-44.
    • (2003) Journal of Management Development , vol.22 , Issue.1 , pp. 32-44
    • Gowen III, C.R.1    Tallon, W.J.2
  • 59
    • 24144478933 scopus 로고    scopus 로고
    • "Effect of technological intensity on the relationship among six sigma design, electronic-business, and competitive advantage: A dynamic capabilities model study"
    • Gowen, C.R. III and Tallon, W.J. (2005) "Effect of technological intensity on the relationship among six sigma design, electronic-business, and competitive advantage: A dynamic capabilities model study", Journal of High Technology Management Research, Vol. 16 No. 1, pp. 59-87.
    • (2005) Journal of High Technology Management Research , vol.16 , Issue.1 , pp. 59-87
    • Gowen III, C.R.1    Tallon, W.J.2
  • 62
    • 0002264745 scopus 로고    scopus 로고
    • "Creating a quality culture through organizational change: A case analysis"
    • Handfield, R. and Ghosh, S. (2001) "Creating a quality culture through organizational change: A case analysis", Journal of International Marketing, Vol. 2 No. 3, pp. 7-36.
    • (2001) Journal of International Marketing , vol.2 , Issue.3 , pp. 7-36
    • Handfield, R.1    Ghosh, S.2
  • 63
    • 0040909365 scopus 로고    scopus 로고
    • "The effect of human resource management practices on the perception of organizational and market performance of the firm"
    • Harel, G.H. and Tzafrir, S.S. (1999) "The effect of human resource management practices on the perception of organizational and market performance of the firm", Human Resource Management, Vol. 38 No. 3, pp. 185-200.
    • (1999) Human Resource Management , vol.38 , Issue.3 , pp. 185-200
    • Harel, G.H.1    Tzafrir, S.S.2
  • 64
    • 8344261582 scopus 로고    scopus 로고
    • "Human capital and learning as a source of sustainable competitive advantage"
    • Hatch, N.W. and Dyer, J.H. (2004) "Human capital and learning as a source of sustainable competitive advantage", Strategic Management Journal, Vol. 25 No. 12, pp. 1155-78.
    • (2004) Strategic Management Journal , vol.25 , Issue.12 , pp. 1155-1178
    • Hatch, N.W.1    Dyer, J.H.2
  • 66
    • 22944472837 scopus 로고
    • "A review of scale development practices in the study of organizations"
    • Hinkin, T.R. (1995) "A review of scale development practices in the study of organizations", Journal of Management, Vol. 21 No. 5, pp. 967-88.
    • (1995) Journal of Management , vol.21 , Issue.5 , pp. 967-988
    • Hinkin, T.R.1
  • 68
    • 33747816513 scopus 로고    scopus 로고
    • "The adoption of high performance human resource practices in Ireland: An integration of contingency and institutional theory"
    • Horgan, J. and Muhlau, P. (2003) "The adoption of high performance human resource practices in Ireland: An integration of contingency and institutional theory", Irish Journal of Management, Vol. 24 No. 1, pp. 26-47.
    • (2003) Irish Journal of Management , vol.24 , Issue.1 , pp. 26-47
    • Horgan, J.1    Muhlau, P.2
  • 69
    • 13144250328 scopus 로고
    • "The impact of human resource management practices on turnover, productivity, and corporate financial performance"
    • Huselid, M.A. (1995) "The impact of human resource management practices on turnover, productivity, and corporate financial performance", Academy of Management Journal, Vol. 38 No. 3, pp. 635-72.
    • (1995) Academy of Management Journal , vol.38 , Issue.3 , pp. 635-672
    • Huselid, M.A.1
  • 70
    • 0031286319 scopus 로고    scopus 로고
    • "Technical and strategic human resource management effectiveness as determinants of firm performance"
    • Huselid, M.A., Jackson, S.E. and Schuler, R.S. (1997) "Technical and strategic human resource management effectiveness as determinants of firm performance", Academy of Management Journal, Vol. 40 No. 1, pp. 177-88.
    • (1997) Academy of Management Journal , vol.40 , Issue.1 , pp. 177-188
    • Huselid, M.A.1    Jackson, S.E.2    Schuler, R.S.3
  • 71
    • 0003413171 scopus 로고    scopus 로고
    • Institute of Medicine National Academy Press, Washington, DC
    • Institute of Medicine (2000) To Err is Human: Building a Safer Health System, National Academy Press, Washington, DC.
    • (2000) To Err Is Human: Building a Safer Health System
  • 75
    • 0042730113 scopus 로고    scopus 로고
    • "Sustaining healthcare excellence through performance measurement"
    • Kanji, G.K. and Sa, P.M. (2003), "Sustaining healthcare excellence through performance measurement", Total Quality Management, Vol. 14 No. 3, pp. 269-89.
    • (2003) Total Quality Management , vol.14 , Issue.3 , pp. 269-289
    • Kanji, G.K.1    Sa, P.M.2
  • 76
    • 84993085459 scopus 로고    scopus 로고
    • "Strategic human resource management and resource-based approach: The evidence from the British manufacturing industry"
    • Karami, A., Analoui, F. and Cusworth, J. (2004) "Strategic human resource management and resource-based approach: The evidence from the British manufacturing industry", Management Research News, Vol. 27 No. 6, pp. 50-67.
    • (2004) Management Research News , vol.27 , Issue.6 , pp. 50-67
    • Karami, A.1    Analoui, F.2    Cusworth, J.3
  • 82
    • 2542463229 scopus 로고    scopus 로고
    • "Perceptual measures of performance: Fact or fiction?"
    • Ketokivi, M.A. and Schroeder, R.G. (2004) "Perceptual measures of performance: Fact or fiction?", Journal of Operations Management, Vol. 22, pp. 247-64.
    • (2004) Journal of Operations Management , vol.22 , pp. 247-264
    • Ketokivi, M.A.1    Schroeder, R.G.2
  • 83
    • 28044461679 scopus 로고    scopus 로고
    • "Exploring employee commitment in a service organization in the healthcare insurance industry"
    • Kontoghiorghes, C. and Bryant, N. (2004) "Exploring employee commitment in a service organization in the healthcare insurance industry", Organization Development Journal, Vol. 22 No. 3, pp. 59-73.
    • (2004) Organization Development Journal , vol.22 , Issue.3 , pp. 59-73
    • Kontoghiorghes, C.1    Bryant, N.2
  • 88
    • 33645601226 scopus 로고    scopus 로고
    • "Six sigma enters the healthcare mainstream"
    • Lazarus, I.R. and Novicoff, W.M. (2004) "Six sigma enters the healthcare mainstream", Managed Healthcare Executive, Vol. 4 No. 1, pp. 26-32.
    • (2004) Managed Healthcare Executive , vol.4 , Issue.1 , pp. 26-32
    • Lazarus, I.R.1    Novicoff, W.M.2
  • 90
    • 2642533855 scopus 로고    scopus 로고
    • "The clinical support systems program: Supporting system-wide improvement"
    • Leigh, J.A., Long, P.W. and Barraclough, B.H. (2004) "The clinical support systems program: Supporting system-wide improvement", Medical Journal of Australia, Vol. 180 No. 10, pp. 101-3.
    • (2004) Medical Journal of Australia , vol.180 , Issue.10 , pp. 101-103
    • Leigh, J.A.1    Long, P.W.2    Barraclough, B.H.3
  • 91
    • 12444343143 scopus 로고    scopus 로고
    • "On characterizing the 4 C's in supply chain management"
    • Lejeune, M.A. and Yakova, N. (2005), "On characterizing the 4 C's in supply chain management", Journal of Operations Management, Vol. 23, pp. 81-100.
    • (2005) Journal of Operations Management , vol.23 , pp. 81-100
    • Lejeune, M.A.1    Yakova, N.2
  • 93
    • 1242351706 scopus 로고    scopus 로고
    • "Quest for quality care and patient safety: The case of Singapore"
    • Lim, M.K. (2004) "Quest for quality care and patient safety: The case of Singapore", Quality & Safety in Health Care, Vol. 13 No. 1, pp. 71-5.
    • (2004) Quality & Safety in Health Care , vol.13 , Issue.1 , pp. 71-75
    • Lim, M.K.1
  • 94
    • 33747863931 scopus 로고    scopus 로고
    • "Critical success factors for controlling and managing hospital errors"
    • McFadden, K.L., Towell, E.R. and Stock, G.N. (2004) "Critical success factors for controlling and managing hospital errors", Quality management Journal, Vol. 11, pp. 177-84.
    • (2004) Quality Management Journal , vol.11 , pp. 177-184
    • McFadden, K.L.1    Towell, E.R.2    Stock, G.N.3
  • 96
    • 1542289634 scopus 로고    scopus 로고
    • "Continuous quality improvement for the clinical decision unit"
    • Mace, S.E. (2004) "Continuous quality improvement for the clinical decision unit", Journal for Healthcare Quality, Vol. 26 No. 1, pp. 29-36.
    • (2004) Journal for Healthcare Quality , vol.26 , Issue.1 , pp. 29-36
    • Mace, S.E.1
  • 97
    • 3142749619 scopus 로고    scopus 로고
    • "Strengthening organizational commitment"
    • Manion, J. (2004) "Strengthening organizational commitment", The Health Care Manager, Vol. 23 No. 2, pp. 167-76.
    • (2004) The Health Care Manager , vol.23 , Issue.2 , pp. 167-176
    • Manion, J.1
  • 98
    • 33747822977 scopus 로고
    • "A CQI system for healthcare"
    • Mannello, T. (1995) "A CQI system for healthcare", Quality Resources, New York, NY.
    • (1995) Quality Resources
    • Mannello, T.1
  • 101
    • 0141681031 scopus 로고    scopus 로고
    • "Healthcare's need for revolutionary change"
    • Merry, M.D. (2003) "Healthcare's need for revolutionary change", Quality Progress, Vol. 36 No. 9, pp. 31-5.
    • (2003) Quality Progress , vol.36 , Issue.9 , pp. 31-35
    • Merry, M.D.1
  • 102
    • 0003117112 scopus 로고    scopus 로고
    • "Strategic supply management: A total quality management imperative"
    • in (Eds) JAI Press, Greenwich, CT
    • Narasimhan, R. (1997) "Strategic supply management: A total quality management imperative", in Fedor, D.B. and Ghosh, S. (Eds) Advances in the Management of Organizational Quality,Vol. 2, JAI Press, Greenwich, CT, pp. 39-86.
    • (1997) Advances in the Management of Organizational Quality , vol.2 , pp. 39-86
    • Narasimhan, R.1
  • 105
    • 84986119992 scopus 로고    scopus 로고
    • "Human resource management systems and their role in the development of strategic resources: Empirical evidence"
    • Ordonez de Pablos, P. (2004a) "Human resource management systems and their role in the development of strategic resources: Empirical evidence", Journal of European Industrial Training, Vol. 28 No. 6, pp. 474-89.
    • (2004) Journal of European Industrial Training , vol.28 , Issue.6 , pp. 474-489
    • Ordonez de Pablos, P.1
  • 106
    • 33747824853 scopus 로고    scopus 로고
    • "Synergies from the human recourse management literature and the resources and capabilities theory of the firm: Implications for management"
    • Ordonez de Pablos, P. (2004b) "Synergies from the human recourse management literature and the resources and capabilities theory of the firm: Implications for management", International Journal of Human Resources Development and Management, Vol. 4 No. 3, pp. 323-34.
    • (2004) International Journal of Human Resources Development and Management , vol.4 , Issue.3 , pp. 323-334
    • Ordonez de Pablos, P.1
  • 107
    • 33747858792 scopus 로고    scopus 로고
    • "Strategic human resource management and organizational competitiveness: The importance of fit flexibility"
    • Ordonez de Pablos, P. (2005) "Strategic human resource management and organizational competitiveness: The importance of fit flexibility", International Journal of Human Resources Development and Management, Vol. 5 No. 1, pp. 1-15.
    • (2005) International Journal of Human Resources Development and Management , vol.5 , Issue.1 , pp. 1-15
    • Ordonez de Pablos, P.1
  • 108
    • 17044367244 scopus 로고    scopus 로고
    • "Challenging strategic HRM and the relevance of the institutional setting"
    • Paauwe, J. and Boselie, P. (2003) "Challenging strategic HRM and the relevance of the institutional setting", Human Resource Management Journal, Vol. 13 No. 3, pp. 56-70.
    • (2003) Human Resource Management Journal , vol.13 , Issue.3 , pp. 56-70
    • Paauwe, J.1    Boselie, P.2
  • 110
    • 84937259992 scopus 로고    scopus 로고
    • "Seven practices of successful organizations"
    • Pfeffer, J. (1998) "Seven practices of successful organizations", California Management Review, Vol. 40 No. 2, pp. 96-124.
    • (1998) California Management Review , vol.40 , Issue.2 , pp. 96-124
    • Pfeffer, J.1
  • 111
    • 84970235764 scopus 로고
    • "Self-reports in organizational research: Problems and prospects"
    • Podsakoff, P.M. and Organ, D.W. (1986) "Self-reports in organizational research: Problems and prospects", Journal of Management, Vol. 12 No. 4, pp. 531-44.
    • (1986) Journal of Management , vol.12 , Issue.4 , pp. 531-544
    • Podsakoff, P.M.1    Organ, D.W.2
  • 112
    • 0141907688 scopus 로고    scopus 로고
    • "Common method biases in behavioral research: A critical review of the literature and recommended remedies"
    • Podsakoff, P.M., MacKenzie, S.B., Lee, J-Y. and Podsakoff, N.P. (2003) "Common method biases in behavioral research: A critical review of the literature and recommended remedies", Journal of Applied Psychology, Vol. 88 No. 5, pp. 879-903.
    • (2003) Journal of Applied Psychology , vol.88 , Issue.5 , pp. 879-903
    • Podsakoff, P.M.1    MacKenzie, S.B.2    Lee, J.-Y.3    Podsakoff, N.P.4
  • 114
    • 28844487382 scopus 로고    scopus 로고
    • "Measuring human resource management effectiveness in improving performance"
    • Ramlall, S.J. (2003) "Measuring human resource management effectiveness in improving performance", Human Resource Planning, Vol. 26 No. 1, pp. 51-62.
    • (2003) Human Resource Planning , vol.26 , Issue.1 , pp. 51-62
    • Ramlall, S.J.1
  • 116
    • 84989133031 scopus 로고
    • "Planned patterns of strategic behavior and their relationship to business-unit performance"
    • Robinson, R.B. Jr and Pearce, J.A. II (1988) "Planned patterns of strategic behavior and their relationship to business-unit performance", Strategic Management Journal, Vol. 9 No. 1, pp. 43-60.
    • (1988) Strategic Management Journal , vol.9 , Issue.1 , pp. 43-60
    • Robinson Jr., R.B.1    Pearce II, J.A.2
  • 117
    • 12444323523 scopus 로고    scopus 로고
    • "TQM across multiple countries: Convergence hypothesis versus national specificity arguments"
    • Rungtusanatham, M., Forza, C., Koka, B.R., Salvador, F. and Nie, W. (2005) "TQM across multiple countries: Convergence hypothesis versus national specificity arguments", Journal of Operations Management, Vol. 23, pp. 43-63.
    • (2005) Journal of Operations Management , vol.23 , pp. 43-63
    • Rungtusanatham, M.1    Forza, C.2    Koka, B.R.3    Salvador, F.4    Nie, W.5
  • 119
    • 43949162903 scopus 로고
    • "The service organization: Human resources management is crucial"
    • Schneider, B. and Bowen, D.E. (1993) "The service organization: human resources management is crucial", Organizational Dynamics, Vol. 21 No. 4, pp. 39-52.
    • (1993) Organizational Dynamics , vol.21 , Issue.4 , pp. 39-52
    • Schneider, B.1    Bowen, D.E.2
  • 121
    • 84968157980 scopus 로고
    • "Human resource management lessons from a decade of total quality management and reengineering"
    • Schonberger, R.J. (1994) "Human resource management lessons from a decade of total quality management and reengineering", California Management Review, Vol. 36 No. 4, pp. 109-23.
    • (1994) California Management Review , vol.36 , Issue.4 , pp. 109-123
    • Schonberger, R.J.1
  • 124
    • 84949388168 scopus 로고
    • "Managing human resources for TQM: Possibilities and pitfalls"
    • Snape, E., Wilkinson, A., Marchington, M. and Redman, T. (1995) "Managing human resources for TQM: Possibilities and pitfalls", Employee Relations, Vol. 17 No. 3, pp. 42-51.
    • (1995) Employee Relations , vol.17 , Issue.3 , pp. 42-51
    • Snape, E.1    Wilkinson, A.2    Marchington, M.3    Redman, T.4
  • 125
    • 84986034439 scopus 로고    scopus 로고
    • "Cashing in on quality? Pay incentives and the quality culture"
    • Snape, E., Wilkinson, A. and Redman, T. (1996) "Cashing in on quality? Pay incentives and the quality culture", Human Resource Management Journal, Vol. 6 No. 4, pp. 5-17.
    • (1996) Human Resource Management Journal , vol.6 , Issue.4 , pp. 5-17
    • Snape, E.1    Wilkinson, A.2    Redman, T.3
  • 126
    • 5644283779 scopus 로고    scopus 로고
    • "Challenges posed to performance management by TQM gurus: Contributions of individual employees versus systems-level features"
    • Soltani, E., Van Der Meer, R.B. and Williams, T.M. (2004) "Challenges posed to performance management by TQM gurus: contributions of individual employees versus systems-level features", Total Quality Management, Vol. 15 No. 8, pp. 1069-91.
    • (2004) Total Quality Management , vol.15 , Issue.8 , pp. 1069-1091
    • Soltani, E.1    Van Der Meer, R.B.2    Williams, T.M.3
  • 131
    • 25444506814 scopus 로고    scopus 로고
    • "The strategic HRM configuration for competitive advantage: Evidence from Japanese firms in China and Taiwan"
    • Takeuchi, N., Wakabayashi, M. and Chen, Z. (2003), "The strategic HRM configuration for competitive advantage: Evidence from Japanese firms in China and Taiwan", Asia Pacific Journal of Management, Vol. 20, pp. 447-80.
    • (2003) Asia Pacific Journal of Management , vol.20 , pp. 447-480
    • Takeuchi, N.1    Wakabayashi, M.2    Chen, Z.3
  • 133
    • 33747838117 scopus 로고    scopus 로고
    • "Study finds over 40 drug errors daily at hospitals"
    • September 9
    • Tanner, L. (2002) "Study finds over 40 drug errors daily at hospitals", DeKalb Daily Chronicle, p. A3, September 9.
    • (2002) DeKalb Daily Chronicle
    • Tanner, L.1
  • 134
    • 3543059938 scopus 로고    scopus 로고
    • "Supply chain management: An empirical study of its impact on performance"
    • Tan, K., Kannan, V.R., Handfield, R.B. and Ghosh, S. (1999) "Supply chain management: An empirical study of its impact on performance", International Journal of Operations, Vol. 19 No. 10, pp. 1034-52.
    • (1999) International Journal of Operations , vol.19 , Issue.10 , pp. 1034-1052
    • Tan, K.1    Kannan, V.R.2    Handfield, R.B.3    Ghosh, S.4
  • 135
    • 0035783618 scopus 로고    scopus 로고
    • "Journal for excellence: Kentucky's commonwealth health corporation adopts six sigma approach"
    • American Society for Quality Milwaukee, WI
    • Thomerson, L.D. (2001), "Journal for excellence: Kentucky's commonwealth health corporation adopts six sigma approach", ASQ's 55th Annual Quality Progress Proceedings, American Society for Quality, Milwaukee, WI.
    • (2001) ASQ's 55th Annual Quality Progress Proceedings
    • Thomerson, L.D.1
  • 136
    • 1542335456 scopus 로고    scopus 로고
    • "Commonwealth health corporation, the healthcare pioneer of six sigma: Six sigma intensified - Is 99% good enough...?"
    • American Society for Quality Milwaukee, WI
    • Thomerson, L.D. (2002) "Commonwealth health corporation, the healthcare pioneer of six sigma: Six sigma intensified - is 99% good enough...?", ASQ's 56th Annual Quality Progress Proceedings, American Society for Quality, Milwaukee, WI.
    • (2002) ASQ' 56th Annual Quality Progress Proceedings
    • Thomerson, L.D.1
  • 137
    • 1842425498 scopus 로고    scopus 로고
    • "The impact of operational failures on hospital nurses and their patients"
    • Tucker, A.L. (2004) "The impact of operational failures on hospital nurses and their patients", Journal of Operations Management, Vol. 22, pp. 151-69.
    • (2004) Journal of Operations Management , vol.22 , pp. 151-169
    • Tucker, A.L.1
  • 138
    • 0037412617 scopus 로고    scopus 로고
    • "Why hospitals don't learn from failures: Organizational and psychological dynamics that inhibit system change"
    • Tucker, A.L. and Edmondson, A.C. (2003) "Why hospitals don't learn from failures: Organizational and psychological dynamics that inhibit system change", California Management Review, Vol. 45 No. 2, pp. 55-72.
    • (2003) California Management Review , vol.45 , Issue.2 , pp. 55-72
    • Tucker, A.L.1    Edmondson, A.C.2
  • 139
    • 19644401441 scopus 로고    scopus 로고
    • "The consequences of emerging HRM practices for employees' trust in their managers"
    • Tzafrir, S.S., Harel, G., Baruch, H.G. and Dolan, Y.S.L. (2004) "The consequences of emerging HRM practices for employees' trust in their managers", Personal Review, Vol. 33 Nos 5/6, pp. 628-47.
    • (2004) Personal Review , vol.33 , Issue.5-6 , pp. 628-647
    • Tzafrir, S.S.1    Harel, G.2    Baruch, H.G.3    Dolan, Y.S.L.4
  • 141
    • 13544271166 scopus 로고    scopus 로고
    • "Quality intervenes at a hospital"
    • Volland, J. (2005) "Quality intervenes at a hospital", Quality Progress, Vol. 38 No. 2, pp. 57-66.
    • (2005) Quality Progress , vol.38 , Issue.2 , pp. 57-66
    • Volland, J.1
  • 142
    • 3042538093 scopus 로고    scopus 로고
    • "Creating employee value in a global economy through participation, motivation and development"
    • Vora, M.K. (2004) "Creating employee value in a global economy through participation, motivation and development", Total Quality Management, Vol. 15 Nos 5/6, pp. 793-806.
    • (2004) Total Quality Management , vol.15 , Issue.5-6 , pp. 793-806
    • Vora, M.K.1
  • 143
    • 2442593928 scopus 로고    scopus 로고
    • "When things go wrong: How health care organizations deal with major failures"
    • Walshe, K. and Shortell, S.M. (2004) "When things go wrong: How health care organizations deal with major failures", Health Affairs, Vol. 23 No. 3, pp. 103-11.
    • (2004) Health Affairs , vol.23 , Issue.3 , pp. 103-111
    • Walshe, K.1    Shortell, S.M.2
  • 144
    • 5644246654 scopus 로고    scopus 로고
    • "A survey of TQM success factors in the UK"
    • Warwood, S.J. and Roberts, P.A.B. (2004) "A survey of TQM success factors in the UK", Total Quality Management, Vol. 15 No. 8, pp. 1109-17.
    • (2004) Total Quality Management , vol.15 , Issue.8 , pp. 1109-1117
    • Warwood, S.J.1    Roberts, P.A.B.2
  • 145
    • 2442657840 scopus 로고    scopus 로고
    • "What do CEOs think about quality?"
    • Weiler, G. (2004) "What do CEOs think about quality?", Quality Progress, Vol. 37 No. 5, pp. 52-6.
    • (2004) Quality Progress , vol.37 , Issue.5 , pp. 52-56
    • Weiler, G.1
  • 146
    • 20544444933 scopus 로고    scopus 로고
    • "Healthcare employee commitment rises among strong leaders"
    • Wilkins, E. (2004) "Healthcare employee commitment rises among strong leaders", Managed Healthcare Executive, Vol. 14 No. 6, pp. 44-5.
    • (2004) Managed Healthcare Executive , vol.14 , Issue.6 , pp. 44-45
    • Wilkins, E.1
  • 147
    • 33646515656 scopus 로고    scopus 로고
    • "Human resource configurations, intellectual capital and organizational performance"
    • Youndt, M.A. and Snell, S.A. (2004) "Human resource configurations, intellectual capital and organizational performance", Journal of Management, Vol. XVI No. 3, pp. 337-60.
    • (2004) Journal of Management , vol.16 , Issue.3 , pp. 337-360
    • Youndt, M.A.1    Snell, S.A.2
  • 148
    • 0032248843 scopus 로고    scopus 로고
    • "Building human resource capability in health care: A global analysis of best practice - Part III"
    • Zairi, M. (1998) "Building human resource capability in health care: A global analysis of best practice - Part III", Health Manpower Management, Vol. 24 No. 5, pp. 166-9.
    • (1998) Health Manpower Management , vol.24 , Issue.5 , pp. 166-669
    • Zairi, M.1
  • 149
    • 3242707735 scopus 로고    scopus 로고
    • "Hospital capacity, productivity, and patient safety: It all flows together"
    • Zimmerman, R.S. (2004) "Hospital capacity, productivity, and patient safety: It all flows together", Frontiers of Health Services Management, Vol. 20 No. 4, pp. 33-8.
    • (2004) Frontiers of Health Services Management , vol.20 , Issue.4 , pp. 33-38
    • Zimmerman, R.S.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.