Cross-industry analysis of consumer assessments of internet retailers' service performances

International Journal of Retail and Distribution Management

Volumn 34, Issue 4-5, 2006, Pages 290-307

  Tih, Siohong ^a   Ennis, Sean ^b  

^a UNIVERSITI KEBANGSAAN MALAYSIA   (Malaysia)

^b UNIVERSITY OF STRATHCLYDE   (United Kingdom)

Author keywords

Customer services quality; Internet; Performance measures; Retailing

Indexed keywords

EID: 33646365910     PISSN: 09590552     EISSN: None     Source Type: Journal    
DOI: 10.1108/09590550610660242     Document Type: Article

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