What do online customers value?

Quality Progress

Volumn 38, Issue 7, 2005, Pages 35-39

  Tamimi, Nabil ^a   Sebastianelli, Rose ^a   Rajan, Murli ^a  

^a UNIVERSITY OF SCRANTON   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 23244446582     PISSN: 0033524X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (9)

1. U.S. Census Bureau, "Quarterly Retail E-Commerce Sales," www.census.gov/mrts/www/ecomm.html.
2. Nabil Tamimi, Murli Rajan and Rose Sebastianelli, "Benchmarking the Home Pages of Fortune 500 Companies," Quality Progress, July 2000, pp. 47-51.
3. Christian N. Madu and Assumpta A. Madu, "Dimensions of E-Quality," International Journal of Quality and Reliability Management, Vol. 19, No. 3, 2002, pp. 246-258.
4. J. Cox and B.G. Dale, "Key Quality Factors in Web Site Design and Use: An Examination," International Journal of Quality and Reliability Management, Vol. 19, No. 7, 2002, pp. 862-888.
5. Jos van Iwaarde, Ton van der Wiele, Leslie Ball and Robert Millen, "Applying SERVQUAL to Web Sites: An Exploratory Study," International Journal of Quality and Reliability Management, Vol. 20, No. 8, pp. 919-935.
6. The Baldrige Criteria for Performance Excellence, www.quality.nist.gov/ Business_Criteria.htm (case sensitive).
7. James R. Evans and William M. Lindsay, The Management and Control of Quality, South-Western, 2002.
8. Nabil Tamimi, Murli Rajan and Rose Sebastianelli, "The State of Online Retailing," Internet Research: Electronic Networking, Applications and Policy, Vol.13, No. 3, 2003, pp. 146-155.
9. U.S. Census Bureau, http://factfinder.census.gov.