메뉴 건너뛰기




Volumn 61, Issue 2, 2019, Pages 178-194

E-store loyalty: Longitudinal comparison of website usefulness and satisfaction

Author keywords

e store loyalty; experiential evaluation; information processing; latent growth modeling; perceived usefulness; satisfaction

Indexed keywords


EID: 85070448644     PISSN: 14707853     EISSN: 25152173     Source Type: Journal    
DOI: 10.1177/1470785317752045     Document Type: Article
Times cited : (35)

References (42)
  • 1
    • 70749083208 scopus 로고    scopus 로고
    • The adoption and use of IT artifacts: A new interaction-centric model for the study of user-artifact relationships
    • Article 2
    • Al-Natour S., Benbasat I., (2009). The adoption and use of IT artifacts: A new interaction-centric model for the study of user-artifact relationships. Journal of the Association for Information Systems, 10(9), Article 2.
    • (2009) Journal of the Association for Information Systems , vol.10 , Issue.9
    • Al-Natour, S.1    Benbasat, I.2
  • 2
    • 0000998647 scopus 로고    scopus 로고
    • Understanding information systems continuance: An expectation-confirmation model
    • Bhattacherjee A., (2001). Understanding information systems continuance: An expectation-confirmation model. MIS Quarterly, 25, 351–370.
    • (2001) MIS Quarterly , vol.25 , pp. 351-370
    • Bhattacherjee, A.1
  • 3
    • 51749089520 scopus 로고    scopus 로고
    • Satisfaction, image and loyalty: New versus experienced customers
    • Brunner T. A., Stocklin M., Opwis K., (2008). Satisfaction, image and loyalty: New versus experienced customers. European Journal of Marketing, 42, 1095–1105.
    • (2008) European Journal of Marketing , vol.42 , pp. 1095-1105
    • Brunner, T.A.1    Stocklin, M.2    Opwis, K.3
  • 4
    • 61349127769 scopus 로고    scopus 로고
    • Addressing the what and how of online services: Positioning supporting-services functionality and service quality for business-to-consumer success
    • Cenfetelli R. T., Benbasat I., Al-Natour S., (2008). Addressing the what and how of online services: Positioning supporting-services functionality and service quality for business-to-consumer success. Information Systems Research, 19, 161–181.
    • (2008) Information Systems Research , vol.19 , pp. 161-181
    • Cenfetelli, R.T.1    Benbasat, I.2    Al-Natour, S.3
  • 5
    • 0001557972 scopus 로고    scopus 로고
    • The conceptualization and analysis of change over time: An integrative approach incorporating Longitudinal Mean and Covariance Structures Analysis (LMACS) and Multiple Indicator Latent Growth Modeling (MLGM)
    • Chan D., (1998). The conceptualization and analysis of change over time: An integrative approach incorporating Longitudinal Mean and Covariance Structures Analysis (LMACS) and Multiple Indicator Latent Growth Modeling (MLGM). Organizational Research Methods, 1, 421–483.
    • (1998) Organizational Research Methods , vol.1 , pp. 421-483
    • Chan, D.1
  • 6
    • 0035691263 scopus 로고    scopus 로고
    • Hedonic and utilitarian motivations for online retail shopping behavior
    • Childers T. L., Carr C. L., Peck J., Carson S., (2002). Hedonic and utilitarian motivations for online retail shopping behavior. Journal of Retailing, 77, 511–535.
    • (2002) Journal of Retailing , vol.77 , pp. 511-535
    • Childers, T.L.1    Carr, C.L.2    Peck, J.3    Carson, S.4
  • 8
    • 33846204237 scopus 로고    scopus 로고
    • The role of social presence in establishing loyalty in e-Service environments
    • Cyr D., Hassanein K., Head M., Ivanov A., (2007). The role of social presence in establishing loyalty in e-Service environments. Interacting with Computers, 19, 43–56.
    • (2007) Interacting with Computers , vol.19 , pp. 43-56
    • Cyr, D.1    Hassanein, K.2    Head, M.3    Ivanov, A.4
  • 9
    • 79953275366 scopus 로고    scopus 로고
    • Affect in web interfaces: A study of the impacts of web page visual complexity and order
    • Deng L., Poole M. S., (2010). Affect in web interfaces: A study of the impacts of web page visual complexity and order. MIS Quarterly, 34, 711–730.
    • (2010) MIS Quarterly , vol.34 , pp. 711-730
    • Deng, L.1    Poole, M.S.2
  • 10
    • 0036738975 scopus 로고    scopus 로고
    • Antecedents of B2C channel satisfaction and preference: Validating e-commerce metrics
    • Devaraj S., Fan M., Kohli R., (2002). Antecedents of B2C channel satisfaction and preference: Validating e-commerce metrics. Information Systems Research, 13, 316–333.
    • (2002) Information Systems Research , vol.13 , pp. 316-333
    • Devaraj, S.1    Fan, M.2    Kohli, R.3
  • 11
    • 85044381291 scopus 로고    scopus 로고
    • Retrieved from
    • Euromonitor International. (2017). Internet retailing in Taiwan. Retrieved from http://www.euromonitor.com/internet-retailing-in-taiwan/report
    • (2017) Internet retailing in Taiwan
  • 12
    • 36148973522 scopus 로고    scopus 로고
    • Attitudes as object-evaluation associations of varying strength
    • Fazio R. H., (2007). Attitudes as object-evaluation associations of varying strength. Social Cognition, 25, 603–637.
    • (2007) Social Cognition , vol.25 , pp. 603-637
    • Fazio, R.H.1
  • 13
    • 34249078531 scopus 로고    scopus 로고
    • An integrative framework capturing experiential and utilitarian shopping experience
    • Fiore A. M., Kim J., (2007). An integrative framework capturing experiential and utilitarian shopping experience. International Journal of Retail & Distribution Management, 35, 421–442.
    • (2007) International Journal of Retail & Distribution Management , vol.35 , pp. 421-442
    • Fiore, A.M.1    Kim, J.2
  • 15
    • 0002126713 scopus 로고
    • The experiential aspects of consumption: Consumer fantasies, feelings, and fun
    • Holbrook M. B., Hirschman E. C., (1982). The experiential aspects of consumption: Consumer fantasies, feelings, and fun. Journal of Consumer Research, 9, 132–140.
    • (1982) Journal of Consumer Research , vol.9 , pp. 132-140
    • Holbrook, M.B.1    Hirschman, E.C.2
  • 16
  • 17
    • 34548426409 scopus 로고    scopus 로고
    • The effects of presentation formats and task complexity on online consumers’ product understanding
    • (, a
    • Jiang Z., Benbasat I., (2007a). The effects of presentation formats and task complexity on online consumers’ product understanding. MIS Quarterly, 31, 475–500.
    • (2007) MIS Quarterly , vol.31 , pp. 475-500
    • Jiang, Z.1    Benbasat, I.2
  • 18
    • 61349088058 scopus 로고    scopus 로고
    • Investigating the influence of the functional mechanisms of online product presentations
    • (, b
    • Jiang Z., Benbasat I., (2007b). Investigating the influence of the functional mechanisms of online product presentations. Information Systems Research, 18, 454–470.
    • (2007) Information Systems Research , vol.18 , pp. 454-470
    • Jiang, Z.1    Benbasat, I.2
  • 19
    • 21844508037 scopus 로고
    • Rational and adaptive performance expectations in a customer satisfaction framework
    • Johnson M. D., Anderson E. W., Fornell C., (1995). Rational and adaptive performance expectations in a customer satisfaction framework. Journal of Consumer Research, 21, 695–707.
    • (1995) Journal of Consumer Research , vol.21 , pp. 695-707
    • Johnson, M.D.1    Anderson, E.W.2    Fornell, C.3
  • 20
    • 84928009020 scopus 로고    scopus 로고
    • The cumulative effect of transaction-specific satisfaction on share of wallet: A longitudinal investigation
    • Eisend M., Langner T., Okazaki S., (eds), Berlin, UK, Springer, (Eds.), (., –
    • Keiningham T. L., Aksoy L., Malthouse E. C., Bouye A., Lariviere B., (2012). The cumulative effect of transaction-specific satisfaction on share of wallet: A longitudinal investigation. In Eisend M., Langner T., Okazaki S., (Eds.), Advances in advertising research (pp. 381–390). Berlin, UK: Springer.
    • (2012) Advances in advertising research , pp. 381-390
    • Keiningham, T.L.1    Aksoy, L.2    Malthouse, E.C.3    Bouye, A.4    Lariviere, B.5
  • 21
    • 37249028590 scopus 로고    scopus 로고
    • Online consumer retention: Contingent effects of online shopping habit and online shopping experience
    • Khalifa M., Liu V., (2007). Online consumer retention: Contingent effects of online shopping habit and online shopping experience. European Journal of Information Systems, 16, 780–792.
    • (2007) European Journal of Information Systems , vol.16 , pp. 780-792
    • Khalifa, M.1    Liu, V.2
  • 22
    • 67649557443 scopus 로고    scopus 로고
    • Trust and satisfaction, two stepping stones for successful e-commerce relationships: A longitudinal exploration
    • Kim D. J., Ferrin D. L., Rao H. R., (2009). Trust and satisfaction, two stepping stones for successful e-commerce relationships: A longitudinal exploration. Information Systems Research, 20, 237–257.
    • (2009) Information Systems Research , vol.20 , pp. 237-257
    • Kim, D.J.1    Ferrin, D.L.2    Rao, H.R.3
  • 23
    • 60649108798 scopus 로고    scopus 로고
    • Out of dedication or constraint? A dual model of post-adoption phenomena and its empirical test in the context of online services
    • Kim S. S., Son J.-Y., (2009). Out of dedication or constraint? A dual model of post-adoption phenomena and its empirical test in the context of online services. MIS Quarterly, 33, 49–70.
    • (2009) MIS Quarterly , vol.33 , pp. 49-70
    • Kim, S.S.1    Son, J.-Y.2
  • 24
    • 0036015968 scopus 로고    scopus 로고
    • Applying the technology acceptance model and flow theory to online consumer behavior
    • Koufaris M., (2002). Applying the technology acceptance model and flow theory to online consumer behavior. Information Systems Research, 13, 205–223.
    • (2002) Information Systems Research , vol.13 , pp. 205-223
    • Koufaris, M.1
  • 25
    • 0000069149 scopus 로고
    • A longitudinal assessment of consumer satisfaction/dissatisfaction: The dynamic aspect of the cognitive process
    • LaBarbera P. A., Mazursky D., (1983). A longitudinal assessment of consumer satisfaction/dissatisfaction: The dynamic aspect of the cognitive process. Journal of Marketing Research, 20, 393–404.
    • (1983) Journal of Marketing Research , vol.20 , pp. 393-404
    • LaBarbera, P.A.1    Mazursky, D.2
  • 26
    • 33746883863 scopus 로고    scopus 로고
    • Why do internet users stick with a specific web site? A relationship perspective
    • Li D., Browne G. J., Wetherbe J. C., (2006). Why do internet users stick with a specific web site? A relationship perspective. International Journal of Electronic Commerce, 10, 105–141.
    • (2006) International Journal of Electronic Commerce , vol.10 , pp. 105-141
    • Li, D.1    Browne, G.J.2    Wetherbe, J.C.3
  • 27
    • 0002325894 scopus 로고    scopus 로고
    • Consumer buying behavior on the Internet: Findings from panel data
    • Lohse G. L., Bellman S., Johnson E. J., (2000). Consumer buying behavior on the Internet: Findings from panel data. Journal of Interactive Marketing, 14, 15–29.
    • (2000) Journal of Interactive Marketing , vol.14 , pp. 15-29
    • Lohse, G.L.1    Bellman, S.2    Johnson, E.J.3
  • 28
    • 0002106437 scopus 로고
    • Assessing the dimensionality and structure of the consumption experience: Evaluation, feeling, and satisfaction
    • Mano H., Oliver R. L., (1993). Assessing the dimensionality and structure of the consumption experience: Evaluation, feeling, and satisfaction. Journal of Consumer Research, 20, 451–466.
    • (1993) Journal of Consumer Research , vol.20 , pp. 451-466
    • Mano, H.1    Oliver, R.L.2
  • 29
    • 0033439536 scopus 로고    scopus 로고
    • Whence consumer loyalty?
    • Oliver R. L., (1999). Whence consumer loyalty? Journal of Marketing, 63, 33–44.
    • (1999) Journal of Marketing , vol.63 , pp. 33-44
    • Oliver, R.L.1
  • 30
    • 0002218014 scopus 로고
    • Elaboration as a determinant of attitude strength: Creating attitudes that are persistent, resistant, and predictive of behavior
    • Petty R.E., Krosnick J.A., (eds), Hillsdale, NJ, Lawrence Erlbaum, (Eds.), (Ohio State University Series on Attitudes and Persuasion,., –
    • Petty R. E., Haugtvedt C. P., Smith S. M., (1995). Elaboration as a determinant of attitude strength: Creating attitudes that are persistent, resistant, and predictive of behavior. In Petty R. E., Krosnick J. A., (Eds.), Attitude strength: Antecedents and consequences (Ohio State University Series on Attitudes and Persuasion, pp. 93–130). Hillsdale, NJ: Lawrence Erlbaum.
    • (1995) Attitude strength: Antecedents and consequences , pp. 93-130
    • Petty, R.E.1    Haugtvedt, C.P.2    Smith, S.M.3
  • 31
  • 32
    • 84914138436 scopus 로고    scopus 로고
    • The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites: A consumer perspective
    • Roy S. K., Lassar W. M., Butaney G. T., (2014). The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites: A consumer perspective. European Journal of Marketing, 48, 1828–1849.
    • (2014) European Journal of Marketing , vol.48 , pp. 1828-1849
    • Roy, S.K.1    Lassar, W.M.2    Butaney, G.T.3
  • 34
    • 0030486062 scopus 로고    scopus 로고
    • A reexamination of the determinants of consumer satisfaction
    • Spreng R. A., MacKenzie S. B., Olshavsky R. W., (1996). A reexamination of the determinants of consumer satisfaction. Journal of Marketing, 60, 15–32.
    • (1996) Journal of Marketing , vol.60 , pp. 15-32
    • Spreng, R.A.1    MacKenzie, S.B.2    Olshavsky, R.W.3
  • 35
    • 84878159264 scopus 로고    scopus 로고
    • Customer loyalty to a commercial website: Descriptive meta-analysis of the empirical literature and proposal of an integrative model
    • Toufaily E., Ricard L., Perrien J., (2012). Customer loyalty to a commercial website: Descriptive meta-analysis of the empirical literature and proposal of an integrative model. Journal of Business Research, 66, 1436–1447.
    • (2012) Journal of Business Research , vol.66 , pp. 1436-1447
    • Toufaily, E.1    Ricard, L.2    Perrien, J.3
  • 36
    • 84878159264 scopus 로고    scopus 로고
    • Customer loyalty to a commercial website: Descriptive meta-analysis of the empirical literature and proposal of an integrative model
    • Toufaily E., Ricard L., Perrien J., (2013). Customer loyalty to a commercial website: Descriptive meta-analysis of the empirical literature and proposal of an integrative model. Journal of Business Research, 66, 1436–1447.
    • (2013) Journal of Business Research , vol.66 , pp. 1436-1447
    • Toufaily, E.1    Ricard, L.2    Perrien, J.3
  • 37
    • 84867467379 scopus 로고    scopus 로고
    • Critical review of the e-loyalty literature: A purchase-centred framework
    • Valvi A., Fragkos K., (2012). Critical review of the e-loyalty literature: A purchase-centred framework. Electronic Commerce Research, 12, 331–378.
    • (2012) Electronic Commerce Research , vol.12 , pp. 331-378
    • Valvi, A.1    Fragkos, K.2
  • 40
    • 0001736509 scopus 로고
    • Attrition bias in econometric models estimated with panel data
    • Winer R. S., (1983). Attrition bias in econometric models estimated with panel data. Journal of Marketing Research, 20, 177–186.
    • (1983) Journal of Marketing Research , vol.20 , pp. 177-186
    • Winer, R.S.1
  • 41
    • 5644242209 scopus 로고    scopus 로고
    • Customer perceived value, satisfaction, and loyalty: The role of switching costs
    • Yang Z., Peterson R. T., (2004). Customer perceived value, satisfaction, and loyalty: The role of switching costs. Psychology & Marketing, 21, 799–822.
    • (2004) Psychology & Marketing , vol.21 , pp. 799-822
    • Yang, Z.1    Peterson, R.T.2
  • 42
    • 2442538190 scopus 로고    scopus 로고
    • What influences the relationship between customer satisfaction and repurchase intention? Investigating the effects of adjusted expectations and customer loyalty
    • Yi Y., La S., (2004). What influences the relationship between customer satisfaction and repurchase intention? Investigating the effects of adjusted expectations and customer loyalty. Psychology and Marketing, 21, 351–373.
    • (2004) Psychology and Marketing , vol.21 , pp. 351-373
    • Yi, Y.1    La, S.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.