메뉴 건너뛰기




Volumn 72, Issue 4, 2017, Pages 392-410

Destination perceived quality, tourist satisfaction and word-of-mouth

Author keywords

Destination perceived quality; Gender; Tourist satisfaction; Visit frequency; Word of mouth (WOM)

Indexed keywords


EID: 85035749069     PISSN: 16605373     EISSN: 17598451     Source Type: Journal    
DOI: 10.1108/TR-06-2017-0103     Document Type: Article
Times cited : (129)

References (92)
  • 2
    • 33745282722 scopus 로고    scopus 로고
    • Destination loyalty consumers’ economic behavior
    • Alegre, J. and Juaneda, C. (2006), “Destination loyalty consumers’ economic behavior”, Annals of Tourism Research, Vol. 33 No. 3, pp. 684-706.
    • (2006) Annals of Tourism Research , vol.33 , Issue.3 , pp. 684-706
    • Alegre, J.1    Juaneda, C.2
  • 3
    • 85023611076 scopus 로고    scopus 로고
    • Tourists’ satisfaction with a destination: an investigation on visitors to Langkawi Island
    • Aliman, N.K., Hashim, S.M., Wahid, S.D.M. and Harudin, S. (2016), “Tourists’ satisfaction with a destination: an investigation on visitors to Langkawi Island”, International Journal of Marketing Studies, Vol. 8 No. 3, pp. 173-188.
    • (2016) International Journal of Marketing Studies , vol.8 , Issue.3 , pp. 173-188
    • Aliman, N.K.1    Hashim, S.M.2    Wahid, S.D.M.3    Harudin, S.4
  • 5
    • 84990321336 scopus 로고    scopus 로고
    • Word-of-mouth processes within a services purchase decision context
    • Bansal, H.S. and Voyer, P.A. (2000), “Word-of-mouth processes within a services purchase decision context”, Journal of Service Research, Vol. 3 No. 2, pp. 166-178.
    • (2000) Journal of Service Research , vol.3 , Issue.2 , pp. 166-178
    • Bansal, H.S.1    Voyer, P.A.2
  • 6
    • 0032988399 scopus 로고    scopus 로고
    • Effect of early adrogens on sex-type activities and interests in adolescents with congenital adrenal hypeplasia
    • Berenbaum, S.A. (1999), “Effect of early adrogens on sex-type activities and interests in adolescents with congenital adrenal hypeplasia”, Hormones and Behavior, Vol. 35, pp. 102-110.
    • (1999) Hormones and Behavior , vol.35 , pp. 102-110
    • Berenbaum, S.A.1
  • 7
    • 0034812130 scopus 로고    scopus 로고
    • Tourism image, evaluation variables and after purchase behavior: interrelationship
    • Bigne, J.E., Sanchez, M.I. and Sanchez, J. (2001), “Tourism image, evaluation variables and after purchase behavior: interrelationship”, Tourism Management, Vol. 22 No. 1, pp. 607-616.
    • (2001) Tourism Management , vol.22 , Issue.1 , pp. 607-616
    • Bigne, J.E.1    Sanchez, M.I.2    Sanchez, J.3
  • 8
    • 58249128375 scopus 로고    scopus 로고
    • A model of customer-based brand equity and its application to multiple destinations
    • Boo, S., Busser, J. and Baloglu, S. (2009), “A model of customer-based brand equity and its application to multiple destinations”, Tourism Management, Vol. 30, pp. 219-231.
    • (2009) Tourism Management , vol.30 , pp. 219-231
    • Boo, S.1    Busser, J.2    Baloglu, S.3
  • 9
    • 0042916415 scopus 로고
    • A dynamic process model of service quality: from expectations to behavioral intentions
    • Boulding, W., Kalra, A., Staelin, R. and Zeithaml, V.A. (1993), “A dynamic process model of service quality: from expectations to behavioral intentions”, Journal of Marketing Research, Vol. 30 No. 1, pp. 7-27.
    • (1993) Journal of Marketing Research , vol.30 , Issue.1 , pp. 7-27
    • Boulding, W.1    Kalra, A.2    Staelin, R.3    Zeithaml, V.A.4
  • 10
    • 24144490435 scopus 로고    scopus 로고
    • Removing the contextual lens: a multi-national, multi-setting comparison of service evaluation models
    • Brady, M.K., Knight, G.A., Cronin, J.J., Hult, G.M. and Keillor, B.D. (2005), “Removing the contextual lens: a multi-national, multi-setting comparison of service evaluation models”, Journal of Retail, Vol. 65 No. 3, pp. 215-230.
    • (2005) Journal of Retail , vol.65 , Issue.3 , pp. 215-230
    • Brady, M.K.1    Knight, G.A.2    Cronin, J.J.3    Hult, G.M.4    Keillor, B.D.5
  • 11
    • 21844487109 scopus 로고
    • Burnout: testing for the validity, replication, and invariance of causal structure across elementary, intermediate, and secondary teachers
    • Byrne, B.M. (1994), “Burnout: testing for the validity, replication, and invariance of causal structure across elementary, intermediate, and secondary teachers”, American Educational Research Journal, Vol. 31, pp. 645-673.
    • (1994) American Educational Research Journal , vol.31 , pp. 645-673
    • Byrne, B.M.1
  • 13
    • 84990393889 scopus 로고    scopus 로고
    • What’s all the buzz about? Everyday communication and the relational basis of word-of-mouth and buzz marketing practices
    • Carl, W.J. (2006), “What’s all the buzz about? Everyday communication and the relational basis of word-of-mouth and buzz marketing practices”, Management Communication Quarterly, Vol. 19 No. 4, pp. 601-634.
    • (2006) Management Communication Quarterly , vol.19 , Issue.4 , pp. 601-634
    • Carl, W.J.1
  • 14
    • 33748681902 scopus 로고    scopus 로고
    • The influence of market heterogeneity on the relationship between a destination’s image and tourists’ future behavior
    • Castro, C.B., Armario, E.M. and Ruiz, D.M. (2007), “The influence of market heterogeneity on the relationship between a destination’s image and tourists’ future behavior”, Tourism Management, Vol. 28, pp. 175-187.
    • (2007) Tourism Management , vol.28 , pp. 175-187
    • Castro, C.B.1    Armario, E.M.2    Ruiz, D.M.3
  • 15
    • 33947593571 scopus 로고    scopus 로고
    • How destination image and evaluative factors affect behavioral intentions
    • Chen, F.-C. and Tsai, D.C. (2007), “How destination image and evaluative factors affect behavioral intentions”, Tourism Management, Vol. 28 No. 4, pp. 1115-1122.
    • (2007) Tourism Management , vol.28 , Issue.4 , pp. 1115-1122
    • Chen, F.-C.1    Tsai, D.C.2
  • 16
    • 41549163845 scopus 로고    scopus 로고
    • Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: an integrated approach
    • Chi, G.-Q.C. and Qu, H. (2008), “Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: an integrated approach”, Tourism Management, Vol. 29 No. 4, pp. 624-636.
    • (2008) Tourism Management , vol.29 , Issue.4 , pp. 624-636
    • Chi, G.-Q.C.1    Qu, H.2
  • 18
    • 0002704641 scopus 로고    scopus 로고
    • Assessing the effects of quality, value and customer satisfaction on consumer behavioral intentions in service environments
    • Cronin, J.J., Brady, M.K. and Hult, G.T.M. (2000), “Assessing the effects of quality, value and customer satisfaction on consumer behavioral intentions in service environments”, Journal of Retailing, Vol. 76 No. 2, pp. 193-218.
    • (2000) Journal of Retailing , vol.76 , Issue.2 , pp. 193-218
    • Cronin, J.J.1    Brady, M.K.2    Hult, G.T.M.3
  • 19
    • 85035816975 scopus 로고    scopus 로고
    • Danang Statistical Office (2016), available at: www.cucthongke.danang.gov.vn/
    • (2016)
  • 20
    • 0002829174 scopus 로고
    • Free competition and the optimal amount of fraud
    • Darby, M.R. and Karni, E. (1973), “Free competition and the optimal amount of fraud”, Journal of Law and Economics, Vol. 16, pp. 67-88.
    • (1973) Journal of Law and Economics , vol.16 , pp. 67-88
    • Darby, M.R.1    Karni, E.2
  • 22
    • 49749143338 scopus 로고    scopus 로고
    • Measuring the impact of positive and negative word of mouth on brand purchase probability
    • East, R., Hammond, C. and Lomax, W. (2008), “Measuring the impact of positive and negative word of mouth on brand purchase probability”, International Journal of Research in Marketing, Vol. 25 No. 3, pp. 215-224.
    • (2008) International Journal of Research in Marketing , vol.25 , Issue.3 , pp. 215-224
    • East, R.1    Hammond, C.2    Lomax, W.3
  • 23
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell, C. and Larcker, D.F. (1981), “Evaluating structural equation models with unobservable variables and measurement error”, Journal of Marketing Research, Vol. 18 No. 1, pp. 39-50.
    • (1981) Journal of Marketing Research , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 24
    • 0034377224 scopus 로고    scopus 로고
    • Understanding the customer base of service providers: an examination of the difference between switchers and stayers
    • Ganesh, J., Arnold, M.J. and Reynolds, K.E. (2000), “Understanding the customer base of service providers: an examination of the difference between switchers and stayers”, Journal of Marketing, Vol. 64 No. 3, pp. 65-87.
    • (2000) Journal of Marketing , vol.64 , Issue.3 , pp. 65-87
    • Ganesh, J.1    Arnold, M.J.2    Reynolds, K.E.3
  • 25
    • 1842832755 scopus 로고    scopus 로고
    • Gender differences in the perceived risk of buying online and the effects of receiving a site recommendation
    • Garbarino, E. and Strahlievitz, M. (2004), “Gender differences in the perceived risk of buying online and the effects of receiving a site recommendation”, Journal of Business Research, Vol. 57, pp. 768-775.
    • (2004) Journal of Business Research , vol.57 , pp. 768-775
    • Garbarino, E.1    Strahlievitz, M.2
  • 26
    • 0029838855 scopus 로고    scopus 로고
    • Sexual selection and sex differences in mathematical abilities
    • Geary, D.C. (1996), “Sexual selection and sex differences in mathematical abilities”, Behavioral and Brain Sciences, Vol. 19, pp. 229-247.
    • (1996) Behavioral and Brain Sciences , vol.19 , pp. 229-247
    • Geary, D.C.1
  • 27
    • 84889088225 scopus 로고    scopus 로고
    • The influence of online word-of-mouth on long tail formation
    • Gu, B., Tang, Q. and Whinston, A.B. (2013), “The influence of online word-of-mouth on long tail formation”, Decision Support Systems, Vol. 56 No. 1, pp. 474-481.
    • (2013) Decision Support Systems , vol.56 , Issue.1 , pp. 474-481
    • Gu, B.1    Tang, Q.2    Whinston, A.B.3
  • 31
    • 0010096862 scopus 로고
    • Hemispheral lateralization: implications for understanding consumer behavior
    • Hansen, F. (1981), “Hemispheral lateralization: implications for understanding consumer behavior”, Journal of Consumer Research, Vol. 8 No. 1, pp. 23-36.
    • (1981) Journal of Consumer Research , vol.8 , Issue.1 , pp. 23-36
    • Hansen, F.1
  • 32
    • 84992831489 scopus 로고    scopus 로고
    • The measurement of word-of-mouth communication and an investigation of service quality and customer commitment as potential antecedents
    • Harrison-Walker, L.J. (2001), “The measurement of word-of-mouth communication and an investigation of service quality and customer commitment as potential antecedents”, Journal of Service Research, Vol. 4, pp. 60-75.
    • (2001) Journal of Service Research , vol.4 , pp. 60-75
    • Harrison-Walker, L.J.1
  • 33
    • 0030099986 scopus 로고    scopus 로고
    • Employee performance cues in a hotel environment: influences on service quality and customer commitment as potential antecedents
    • Hartline, M. and Jones, K.C. (1996), “Employee performance cues in a hotel environment: influences on service quality and customer commitment as potential antecedents”, Journal of Service Research, Vol. 4 No. 1, pp. 207-215.
    • (1996) Journal of Service Research , vol.4 , Issue.1 , pp. 207-215
    • Hartline, M.1    Jones, K.C.2
  • 34
    • 17444400603 scopus 로고    scopus 로고
    • The growth of structural equation modeling: 1994-2001: structural equation modeling
    • Hershberger, S.L. (2003), “The growth of structural equation modeling: 1994-2001: structural equation modeling”, A Multidisciplinary Journal, Vol. 10 No. 1, pp. 35-46.
    • (2003) A Multidisciplinary Journal , vol.10 , Issue.1 , pp. 35-46
    • Hershberger, S.L.1
  • 35
    • 0002844018 scopus 로고
    • Image as a factor in tourist development
    • Hunt, J.D. (1975), “Image as a factor in tourist development”, Journal of Travel Research, Vol. 13, pp. 1-7.
    • (1975) Journal of Travel Research , vol.13 , pp. 1-7
    • Hunt, J.D.1
  • 36
    • 84930579845 scopus 로고
    • Gender differences in the impact of core and relational aspects of services on the evaluation of service encounters
    • Iacobucci, D. and Ostrom, A. (1993), “Gender differences in the impact of core and relational aspects of services on the evaluation of service encounters”, Journal of Consumer Psychology, Vol. 2 No. 3, pp. 257-286.
    • (1993) Journal of Consumer Psychology , vol.2 , Issue.3 , pp. 257-286
    • Iacobucci, D.1    Ostrom, A.2
  • 38
    • 56149126651 scopus 로고    scopus 로고
    • Unleashing the power of word of mouth: creating brand advocacy to drive growth
    • Keller, E. (2007), “Unleashing the power of word of mouth: creating brand advocacy to drive growth”, Journal of Advertising Research, Vol. 47 No. 4, pp. 448-452.
    • (2007) Journal of Advertising Research , vol.47 , Issue.4 , pp. 448-452
    • Keller, E.1
  • 39
    • 1542395917 scopus 로고    scopus 로고
    • How do brands create value
    • Keller, K.L. and Lehmann, D. (2003), “How do brands create value”, Marketing Management, Vol. 5, pp. 26-33.
    • (2003) Marketing Management , vol.5 , pp. 26-33
    • Keller, K.L.1    Lehmann, D.2
  • 40
    • 0033483168 scopus 로고    scopus 로고
    • Gender-emotion stereotypes are context specific
    • Kelly, J.R. and Hutson-Comeaux, S.L. (1999), “Gender-emotion stereotypes are context specific”, Sex Roles, Vol. 40 Nos 1/2, pp. 107-120.
    • (1999) Sex Roles , vol.40 , Issue.1-2 , pp. 107-120
    • Kelly, J.R.1    Hutson-Comeaux, S.L.2
  • 41
    • 79952480915 scopus 로고    scopus 로고
    • The effect of gender and argument strength on the processing of word-of- mouth communication
    • Kempf, D.S. and Palan, K.M. (2006), “The effect of gender and argument strength on the processing of word-of- mouth communication”, Academy of Marketing Studies Journal, Vol. 10 No. 1, pp. 1-18.
    • (2006) Academy of Marketing Studies Journal , vol.10 , Issue.1 , pp. 1-18
    • Kempf, D.S.1    Palan, K.M.2
  • 42
    • 84900431458 scopus 로고    scopus 로고
    • Brand followers’ retweeting behavior on Twitter: how brand relationships influence brand electronic word-of-mouth
    • Kim, E., Sung, Y. and Kang, H. (2014), “Brand followers’ retweeting behavior on Twitter: how brand relationships influence brand electronic word-of-mouth”, Computers in Human Behavior, Vol. 37, pp. 18-25.
    • (2014) Computers in Human Behavior , vol.37 , pp. 18-25
    • Kim, E.1    Sung, Y.2    Kang, H.3
  • 43
    • 84905741460 scopus 로고    scopus 로고
    • What we know and don’t know about online word-of-mouth: a review and synthesis of the literature
    • King, R.A., Racherla, P. and Bush, V.D. (2014), “What we know and don’t know about online word-of-mouth: a review and synthesis of the literature”, Journal of Interactive Marketing, Vol. 8 No. 3, pp. 167-183.
    • (2014) Journal of Interactive Marketing , vol.8 , Issue.3 , pp. 167-183
    • King, R.A.1    Racherla, P.2    Bush, V.D.3
  • 44
    • 33847629872 scopus 로고    scopus 로고
    • Customer-based brand equity for a destination
    • Konecnik, M. and Gartner, W.C. (2007), “Customer-based brand equity for a destination”, Annals of Tourism Research, Vol. 34 No. 2, pp. 400-421.
    • (2007) Annals of Tourism Research , vol.34 , Issue.2 , pp. 400-421
    • Konecnik, M.1    Gartner, W.C.2
  • 45
    • 9744276817 scopus 로고    scopus 로고
    • Tourist’s satisfaction with Mallorca, Spain as an off-season holiday destination
    • Kozak, M. and Rimmington, M. (2000), “Tourist’s satisfaction with Mallorca, Spain as an off-season holiday destination”, Journal of Travel Research, Vol. 38, pp. 260-269.
    • (2000) Journal of Travel Research , vol.38 , pp. 260-269
    • Kozak, M.1    Rimmington, M.2
  • 46
    • 27744546956 scopus 로고    scopus 로고
    • Korea’s destination image formed by the 2002 World Cup
    • Lee, C.K., Lee, Y.K. and Lee, B. (2005), “Korea’s destination image formed by the 2002 World Cup”, Annals of Tourism Research, Vol. 32 No. 4, pp. 839-858.
    • (2005) Annals of Tourism Research , vol.32 , Issue.4 , pp. 839-858
    • Lee, C.K.1    Lee, Y.K.2    Lee, B.3
  • 47
    • 0000514103 scopus 로고
    • Experts as negative opinion leaders in the diffusion of a technological innovation
    • Leonard-Barton, D. (1985), “Experts as negative opinion leaders in the diffusion of a technological innovation”, Journal of Consumer Research, Vol. 11 No. 4, pp. 914-926.
    • (1985) Journal of Consumer Research , vol.11 , Issue.4 , pp. 914-926
    • Leonard-Barton, D.1
  • 48
    • 0001859044 scopus 로고
    • A technique for the measurement of attitudes
    • Likert, R. (1932), “A technique for the measurement of attitudes”, Archives of Psychology, Vol. 140, pp. 1-55.
    • (1932) Archives of Psychology , vol.140 , pp. 1-55
    • Likert, R.1
  • 49
    • 0020426583 scopus 로고
    • Satisfaction with ambulatory care and compliance in older patients
    • Linn, M.W., Linn, B.S. and Stein, S.R. (1982), “Satisfaction with ambulatory care and compliance in older patients”, Medical Care, Vol. 20, pp. 606-614.
    • (1982) Medical Care , vol.20 , pp. 606-614
    • Linn, M.W.1    Linn, B.S.2    Stein, S.R.3
  • 50
    • 79952464726 scopus 로고    scopus 로고
    • Is there any gender effect on the relationship between service quality and word-of-mouth
    • Lucia, B.S. and Hailin, Q. (2011), “Is there any gender effect on the relationship between service quality and word-of-mouth”, Journal of Travel & Tourism Marketing, Vol. 28 No. 2, pp. 210-224.
    • (2011) Journal of Travel & Tourism Marketing , vol.28 , Issue.2 , pp. 210-224
    • Lucia, B.S.1    Hailin, Q.2
  • 51
    • 77950968331 scopus 로고    scopus 로고
    • International tourist satisfaction and destination loyalty: Bangkok, Thailand
    • McDowall, S. (2010), “International tourist satisfaction and destination loyalty: Bangkok, Thailand”, Asia Pacific Journal of Tourism Research, Vol. 15 No. 1, pp. 21-42.
    • (2010) Asia Pacific Journal of Tourism Research , vol.15 , Issue.1 , pp. 21-42
    • McDowall, S.1
  • 52
    • 13544265560 scopus 로고    scopus 로고
    • Perceived service quality and customer satisfaction in a store performance framework: an empirical study of Swedish grocery retailers
    • Magi, A. and Julander, C.R. (1996), “Perceived service quality and customer satisfaction in a store performance framework: an empirical study of Swedish grocery retailers”, Journal of Retailing and Consumer Services, Vol. 3 No. 1, pp. 33-41.
    • (1996) Journal of Retailing and Consumer Services , vol.3 , Issue.1 , pp. 33-41
    • Magi, A.1    Julander, C.R.2
  • 54
    • 84936824335 scopus 로고
    • Influence of sex roles on judgment
    • Meyers-Levy, J. (1988), “Influence of sex roles on judgment”, Journal of Consumer Research, Vol. 14 No. 4, pp. 522-530.
    • (1988) Journal of Consumer Research , vol.14 , Issue.4 , pp. 522-530
    • Meyers-Levy, J.1
  • 55
    • 0035530178 scopus 로고    scopus 로고
    • Satisfaction, repurchase intent, and repurchase behavior: investigating the moderating effect of customer characteristics
    • Mittal, V. and Kamakura, W. (2001), “Satisfaction, repurchase intent, and repurchase behavior: investigating the moderating effect of customer characteristics”, Journal of Marketing Research, Vol. 38 No. 1, pp. 131-142.
    • (2001) Journal of Marketing Research , vol.38 , Issue.1 , pp. 131-142
    • Mittal, V.1    Kamakura, W.2
  • 56
    • 84936824532 scopus 로고
    • The role of family communication in consumer socialization of children and adolescents
    • Moschis, G.P. (1985), “The role of family communication in consumer socialization of children and adolescents”, Journal of Consumer Research, Vol. 11 No. 4, pp. 898-913.
    • (1985) Journal of Consumer Research , vol.11 , Issue.4 , pp. 898-913
    • Moschis, G.P.1
  • 57
    • 84863195266 scopus 로고    scopus 로고
    • Determining customer satisfaction through perceived service quality: a study of Ethiopian mobile users
    • Negi, R. (2009), “Determining customer satisfaction through perceived service quality: a study of Ethiopian mobile users”, International Journal of Mobile Marketing, Vol. 4 No. 1, pp. 31-38.
    • (2009) International Journal of Mobile Marketing , vol.4 , Issue.1 , pp. 31-38
    • Negi, R.1
  • 58
    • 0000424077 scopus 로고
    • Information and consumer behavior
    • Nelson, P. (1970), “Information and consumer behavior”, Journal of Political Economy, Vol. 78, pp. 311-329.
    • (1970) Journal of Political Economy , vol.78 , pp. 311-329
    • Nelson, P.1
  • 59
    • 84902263102 scopus 로고    scopus 로고
    • Pass it on: a framework for classifying the content of word of mouth
    • Nguyen, C. and Romaniuk, J. (2014), “Pass it on: a framework for classifying the content of word of mouth”, Australasian Marketing Journal, Vol. 22, pp. 117-124.
    • (2014) Australasian Marketing Journal , vol.22 , pp. 117-124
    • Nguyen, C.1    Romaniuk, J.2
  • 62
    • 0000396442 scopus 로고
    • A cognitive model of the antecedents and consequences of satisfaction decisions
    • Oliver, R.L. (1980), “A cognitive model of the antecedents and consequences of satisfaction decisions”, Journal of Marketing Research, Vol. 17 No. 4, pp. 460-469.
    • (1980) Journal of Marketing Research , vol.17 , Issue.4 , pp. 460-469
    • Oliver, R.L.1
  • 63
    • 0042182738 scopus 로고    scopus 로고
    • Varieties of value in the consumption satisfaction response
    • Oliver, R.L. (1996), “Varieties of value in the consumption satisfaction response”, Advances in Consumer Research, Vol. 23 No. 1, pp. 143-147.
    • (1996) Advances in Consumer Research , vol.23 , Issue.1 , pp. 143-147
    • Oliver, R.L.1
  • 64
    • 84992830900 scopus 로고    scopus 로고
    • Tourism destination loyalty
    • Oppermann, M. (2000), “Tourism destination loyalty”, Journal of Travel Research, Vol. 39 No. 1, pp. 78-84.
    • (2000) Journal of Travel Research , vol.39 , Issue.1 , pp. 78-84
    • Oppermann, M.1
  • 65
    • 0013203971 scopus 로고    scopus 로고
    • Testing stereotype threat: does anxiety explain race and sex differences in achievement
    • Osborne, J.W. (2001), “Testing stereotype threat: does anxiety explain race and sex differences in achievement”, Contemporary Educational Psychology, Vol. 26, pp. 291-310.
    • (2001) Contemporary Educational Psychology , vol.26 , pp. 291-310
    • Osborne, J.W.1
  • 66
    • 0002408510 scopus 로고
    • A conceptual model of service quality and its implication
    • Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1985), “A conceptual model of service quality and its implication”, Journal of Marketing, Vol. 49, pp. 41-50.
    • (1985) Journal of Marketing , vol.49 , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 67
    • 0020927111 scopus 로고
    • The evaluation ranking scale: a new methodology for assessing satisfaction
    • Pascoe, G.C. and Attkisson, C.C. (1983), “The evaluation ranking scale: a new methodology for assessing satisfaction”, Evaluation and Program Planning, Vol. 6 Nos 3/4, pp. 335-347.
    • (1983) Evaluation and Program Planning , vol.6 , Issue.3-4 , pp. 335-347
    • Pascoe, G.C.1    Attkisson, C.C.2
  • 68
    • 0036053233 scopus 로고    scopus 로고
    • An examination of the construct of perceived value for the prediction of golf travelers, intentions to revisit
    • Petrick, J.F. and Backman, S.J. (2002), “An examination of the construct of perceived value for the prediction of golf travelers, intentions to revisit”, Journal of Travel Research, Vol. 41 No. 8, pp. 38-45.
    • (2002) Journal of Travel Research , vol.41 , Issue.8 , pp. 38-45
    • Petrick, J.F.1    Backman, S.J.2
  • 69
    • 77954404283 scopus 로고    scopus 로고
    • Consumer-based brand equity for Australia as a long haul tourism destination in an emerging market
    • Pike, S., Bianchi, C., Kerr, G. and Patti, C. (2010), “Consumer-based brand equity for Australia as a long haul tourism destination in an emerging market”, International Marketing Review, Vol. 27 No. 4, pp. 434-449.
    • (2010) International Marketing Review , vol.27 , Issue.4 , pp. 434-449
    • Pike, S.1    Bianchi, C.2    Kerr, G.3    Patti, C.4
  • 70
    • 7444233055 scopus 로고    scopus 로고
    • Exploring the origins and information processing differences between men and women: implications for advertisers
    • Putrevu, S. (2001), “Exploring the origins and information processing differences between men and women: implications for advertisers”, Academy of Marketing Science Review, Vol. 10, pp. 1-14.
    • (2001) Academy of Marketing Science Review , vol.10 , pp. 1-14
    • Putrevu, S.1
  • 71
    • 85018389367 scopus 로고    scopus 로고
    • The influence of word of mouth communication on brand equity: receiver perspectives
    • Regina, V., Dovile, T. and Laimona, S. (2015), “The influence of word of mouth communication on brand equity: receiver perspectives”, Procedia – Social and Behavioral Sciences, Vol. 213, pp. 641-646.
    • (2015) Procedia – Social and Behavioral Sciences , vol.213 , pp. 641-646
    • Regina, V.1    Dovile, T.2    Laimona, S.3
  • 73
    • 34247348619 scopus 로고    scopus 로고
    • The impact of total quality service age on quality and operational performance: an empirical study
    • Saravanan, R. and Rao, K.S.P. (2007), “The impact of total quality service age on quality and operational performance: an empirical study”, The TQM Magazine, Vol. 19 No. 3, pp. 197-205.
    • (2007) The TQM Magazine , vol.19 , Issue.3 , pp. 197-205
    • Saravanan, R.1    Rao, K.S.P.2
  • 74
    • 0034971823 scopus 로고    scopus 로고
    • Lateral and sex differences in manual gesture during conversation
    • Saucier, D.M. and Elias, L.J. (2001), “Lateral and sex differences in manual gesture during conversation”, Laterality, Vol. 6 No. 3, pp. 239-245.
    • (2001) Laterality , vol.6 , Issue.3 , pp. 239-245
    • Saucier, D.M.1    Elias, L.J.2
  • 75
    • 84955643913 scopus 로고    scopus 로고
    • The effect of destination image on destination loyalty: an application in Alanya
    • Savaş, A., Burçin, C.C. and İbrahim, K. (2013), “The effect of destination image on destination loyalty: an application in Alanya”, European Journal of Business and Management, Vol. 5 No. 13, pp. 124-136.
    • (2013) European Journal of Business and Management , vol.5 , Issue.13 , pp. 124-136
    • Savaş, A.1    Burçin, C.C.2    İbrahim, K.3
  • 76
    • 0034846031 scopus 로고    scopus 로고
    • Assessment of implicit motives with a research version of the TAT: picture profiles, gender differences, and relations to other personality measures
    • Schultheiss, O.C. (2001), “Assessment of implicit motives with a research version of the TAT: picture profiles, gender differences, and relations to other personality measures”, Journal of Personality Assessment, Vol. 77 No. 1, pp. 71-86.
    • (2001) Journal of Personality Assessment , vol.77 , Issue.1 , pp. 71-86
    • Schultheiss, O.C.1
  • 77
    • 79952464726 scopus 로고    scopus 로고
    • Is there any gender effect on the relationship between service quality and word-of-mouth
    • Sun, L.B. and Qu, H. (2011), “Is there any gender effect on the relationship between service quality and word-of-mouth”, Journal of Travel & Tourism Marketing, Vol. 28, pp. 210-224.
    • (2011) Journal of Travel & Tourism Marketing , vol.28 , pp. 210-224
    • Sun, L.B.1    Qu, H.2
  • 78
    • 84886586233 scopus 로고    scopus 로고
    • Developing destination loyalty: the case of Hainan Island
    • Sun, X., Chi, G. and Xu, H. (2013), “Developing destination loyalty: the case of Hainan Island”, Annals of Tourism Research, Vol. 43, pp. 547-577.
    • (2013) Annals of Tourism Research , vol.43 , pp. 547-577
    • Sun, X.1    Chi, G.2    Xu, H.3
  • 79
    • 0033092827 scopus 로고    scopus 로고
    • The role of perceived risk in the quality-value relationship: a study in a retail environment
    • Sweeny, J.C., Soutar, G.N. and Johnson, L.W. (1999), “The role of perceived risk in the quality-value relationship: a study in a retail environment”, Journal of Retailing, Vol. 75 No. 1, pp. 77-105.
    • (1999) Journal of Retailing , vol.75 , Issue.1 , pp. 77-105
    • Sweeny, J.C.1    Soutar, G.N.2    Johnson, L.W.3
  • 80
    • 84910095890 scopus 로고    scopus 로고
    • The impact of service quality on tourist satisfaction: the case study of Rantau Abang beach as a turtle sanctuary destination
    • Tan, C.H. and Khatijah, O. (2014), “The impact of service quality on tourist satisfaction: the case study of Rantau Abang beach as a turtle sanctuary destination”, Mediterranean Journal of Social Sciences, Vol. 5 No. 23, pp. 1827-1832.
    • (2014) Mediterranean Journal of Social Sciences , vol.5 , Issue.23 , pp. 1827-1832
    • Tan, C.H.1    Khatijah, O.2
  • 81
    • 0038007794 scopus 로고    scopus 로고
    • A conceptualization of the relationships between service quality and visitor satisfaction and their links to destination selection
    • Tian-Cole, S. and Crompton, J.L. (2003), “A conceptualization of the relationships between service quality and visitor satisfaction and their links to destination selection”, Leisure Studies, Vol. 22 No. 1, pp. 65-80.
    • (2003) Leisure Studies , vol.22 , Issue.1 , pp. 65-80
    • Tian-Cole, S.1    Crompton, J.L.2
  • 82
    • 0002271779 scopus 로고
    • Models of consumer satisfaction formation: an extension
    • Tse, D.K. and Wilton, P.C. (1988), “Models of consumer satisfaction formation: an extension”, Journal of Marketing Research, Vol. 25, pp. 204-212.
    • (1988) Journal of Marketing Research , vol.25 , pp. 204-212
    • Tse, D.K.1    Wilton, P.C.2
  • 85
    • 0040408063 scopus 로고
    • The physician and management of childhood epilepsy
    • in (Eds), Martin Robertson, London
    • West, P. (1976), “The physician and management of childhood epilepsy”, in Wadsworth, M. and Robinson, D. (Eds), Studies in Everyday Medical Life, Martin Robertson, London, pp. 13-31.
    • (1976) Studies in Everyday Medical Life , pp. 13-31
    • West, P.1
  • 86
    • 1642576008 scopus 로고    scopus 로고
    • The impact of visit frequency on the relationship between service quality and outpatient satisfaction: a South Korean study
    • Woo, H.C., Hanjoon, L., Chankon, K., Sunhee, L. and Kui-Son, C. (2004), “The impact of visit frequency on the relationship between service quality and outpatient satisfaction: a South Korean study”, Health Services Research, Vol. 39 No. 1, pp. 13-34.
    • (2004) Health Services Research , vol.39 , Issue.1 , pp. 13-34
    • Woo, H.C.1    Hanjoon, L.2    Chankon, K.3    Sunhee, L.4    Kui-Son, C.5
  • 87
    • 23044517705 scopus 로고    scopus 로고
    • An examination of selected advertising and marketing mix elements and brand equity
    • Yoo, B., Donthu, N. and Lee, S. (2000), “An examination of selected advertising and marketing mix elements and brand equity”, Journal of Academic Marketing Science, Vol. 28, pp. 195-211.
    • (2000) Journal of Academic Marketing Science , vol.28 , pp. 195-211
    • Yoo, B.1    Donthu, N.2    Lee, S.3
  • 88
    • 7044247567 scopus 로고    scopus 로고
    • An examination of the effects of motivation and satisfaction on destination loyalty: a structural model
    • Yoon, Y. and Uysal, M. (2005), “An examination of the effects of motivation and satisfaction on destination loyalty: a structural model”, Tourism Management, Vol. 26, pp. 45-56.
    • (2005) Tourism Management , vol.26 , pp. 45-56
    • Yoon, Y.1    Uysal, M.2
  • 89
    • 7044247567 scopus 로고    scopus 로고
    • An examination of the effects of motivation and satisfaction on destination loyalty: a structural model
    • Yooshik, Y.A. and Muzaffer, U.B. (2003), “An examination of the effects of motivation and satisfaction on destination loyalty: a structural model”, Tourism Management, Vol. 26, pp. 45-56.
    • (2003) Tourism Management , vol.26 , pp. 45-56
    • Yooshik, Y.A.1    Muzaffer, U.B.2
  • 90
    • 77049118266 scopus 로고    scopus 로고
    • Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level
    • Zabkar, V., Brencic, M.M. and Dmitrovic, T. (2010), “Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level”, Tourism Management, Vol. 31 No. 4, pp. 537-546.
    • (2010) Tourism Management , vol.31 , Issue.4 , pp. 537-546
    • Zabkar, V.1    Brencic, M.M.2    Dmitrovic, T.3
  • 91
    • 84990374141 scopus 로고    scopus 로고
    • The inter-play of gender and affective tone in service encounter satisfaction
    • Mattila, A.S., Grandey, A. and Fisk, G. (2003), “The inter-play of gender and affective tone in service encounter satisfaction”, Journal of Service Research, Vol. 6 No. 2, pp. 136-143.
    • (2003) Journal of Service Research , vol.6 , Issue.2 , pp. 136-143
    • Mattila, A.S.1    Grandey, A.2    Fisk, G.3
  • 92
    • 67349237976 scopus 로고    scopus 로고
    • Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants
    • Wu, C.H.-J. and Liang, R.-D. (2009), “Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants”, International Journal of Hospitality Management, Vol. 28 No. 4, pp. 586-593.
    • (2009) International Journal of Hospitality Management , vol.28 , Issue.4 , pp. 586-593
    • Wu, C.H.-J.1    Liang, R.-D.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.