The impact of total quality service age on quality and operational performance: An empirical study

The TQM Magazine

Volumn 19, Issue 3, 2007, Pages 197-205

  Saravanan, R ^a   Rao, K S P ^a  

^a ANNA UNIVERSITY   (India)

Author keywords

Operations management; Quality; Service levels

Indexed keywords

AUTOMOBILES; CUSTOMER SATISFACTION; INDUSTRIAL MANAGEMENT; INVESTMENTS; QUALITY CONTROL;

OPERATIONS MANAGEMENT; SERVICE LEVELS; TOTAL QUALITY SERVICE AGE;

TOTAL QUALITY MANAGEMENT;

EID: 34247348619     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780710745621     Document Type: Article

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