Using Fuzzy Delphi and Generalized Fuzzy TOPSIS to Evaluate Technological Service Flexibility Dimensions of Internet Malls

Global Journal of Flexible Systems Management

Volumn 18, Issue 2, 2017, Pages 153-161

  Kumar, Anil ^a   Dash, Manoj Kumar ^b  

^a BML MUNJAL UNIVERSITY   (India)

^b INDIAN INSTITUTE OF INFORMATION TECHNOLOGY AND MANAGEMENT   (India)

Author keywords

Evaluation; Fuzzy TOPSIS; Internet malls; Technological services; Transaction dimensions; Web dimensions

Indexed keywords

EID: 85016315608     PISSN: 09722696     EISSN: 09740198     Source Type: Journal    
DOI: 10.1007/s40171-017-0154-8     Document Type: Article

References (44)

1. Agarwal, R., & Venkatesh, V. (2002). Assessing a firm’s Web presence: A heuristic evaluation procedure for the measurement of usability. Information Systems Research, 13(2), 168–186.
2. Bamel, U., & Stokes, P. (2016). Flexible HR practice. Global Journal of Flexible Systems Management, 17(1), 1–3.
3. Barnes, S. J., & Vidgen, R. (2001). An evaluation of cyber-bookshops: The WebQual method. International Journal of Electronic Commerce, 6(1), 11–30.
4. Büyüközkan, G. (2004). Multi-criteria decision making for e-marketplace selection. Internet Research, 14(2), 139–154.
5. Chang, P. T., Huang, L. C., & Lin, H. J. (2000). The fuzzy Delphi method via fuzzy statistics and membership function fitting and an application to the human resources. Fuzzy Sets and Systems, 112(3), 511–520.
6. Chen, S. H. (1985). Ranking fuzzy numbers with maximizing set and minimizing set. Fuzzy Sets and Systems, 17(2), 113–129.
7. Chen, H. H., Kang, H. Y., Xing, X., Lee, A. H., & Tong, Y. (2008). Developing new products with knowledge management methods and process development management in a network. Computers in Industry, 59(2), 242–253.
8. Chou, W. C., & Cheng, Y. P. (2012). A hybrid fuzzy MCDM approach for evaluating website quality of professional accounting firms. Expert Systems with Applications, 39(3), 2783–2793.
9. Ding, D. X., Hu, P. J. H., & Sheng, O. R. L. (2011). e-SELFQUAL: A scale for measuring online self-service quality. Journal of Business Research, 64(5), 508–515.
10. Gunasekaran, A., Dubey, R., & Singh, S. P. (2016). Flexible sustainable supply chain network design: Current trends, opportunities and future. Global Journal of Flexible Systems Management, 17(2), 109–112.
11. Haldar, A., Rao, S. N., & Momaya, K. S. (2016). Can flexibility in corporate governance enhance international competitiveness? Evidence from knowledge-based industries in India. Global Journal of Flexible Systems Management, 17(4), 389–402.
12. Herrera, F., & Herrera-Viedma, E. (1996). A model of consensus in group decision making under linguistic assessments. Fuzzy Sets and Systems, 78(1), 73–87.
13. Huang, L. C., & Wu, R. Y. H. (2005). Applying fuzzy analytic hierarchy process in the managerial talent assessment model—an empirical study in Taiwan’s semiconductor industry. International Journal of Technology Management, 30(1–2), 105–130.
14. Hwang, C. L., & Yoon, K. (1981). Multiple attribute decision making: Methods and application. New York: Springer.
15. Ishikawa, A., Amagasa, M., Shiga, T., Tomizawa, G., Tatsuta, R., & Mieno, H. (1993). The max–min Delphi method and fuzzy Delphi method via fuzzy integration. Fuzzy Sets and Systems, 55(3), 241–253.
16. Jain, A., Jain, P. K., Chan, F. T., & Singh, S. (2013). A review on manufacturing flexibility. International Journal of Production Research, 51(19), 5946–5970.
17. Jain, A., Kumar, A., & Dash, M. K. (2015). Information technology revolution and transition marketing strategies of political parties: analysis through AHP. International Journal of Business Information Systems, 20(1), 71–94.
18. Klir, G. J., & Folger, T. A. (1988). Fuzzy sets, uncertainty, and information. Englewood Cliffs, N.J.: Prentice Hall.
19. Kumar, A., & Dash, M. K. (2016). Using DEMATEL to construct influential network relation map of consumer decision-making in e-marketplace. International Journal of Business Information Systems, 21(1), 48–72.
20. Lee, J., Kim, H. J., & Ahn, M. J. (2011). The willingness of e-Government service adoption by business users: The role of offline service quality and trust in technology. Government Information Quarterly, 28(2), 222–230.
21. Liao, Y., Hong, P., & Rao, S. S. (2010). Supply management, supply flexibility and performance outcomes: an empirical investigation of manufacturing firms. Journal of Supply Chain Management, 46(3), 6–22.
22. Orehovački, T., Cappiello, C., & Matera, M. (2016). Identifying Relevant Dimensions for the Quality of Web Mashups: An Empirical Study. In 18th International Conference on Human-Computer Interaction (HCII), Toronto. Heidelberg: Springer.
23. Piore, M. (1989). Corporate Reform in American Manufacturing and the Challenge to Economic Theory. Cambridge: Mimeo, Massachusetts Institute of Technology.
24. Raj, P. A., & Kumar, D. N. (1999). Ranking alternatives with fuzzy weights using maximizing set and minimizing set. Fuzzy Sets and Systems, 105(3), 365–375.
25. Sá, F., Rocha, Á., & Cota, M. P. (2016). Potential dimensions for a local e-Government services quality model. Telematics and Informatics, 33(2), 270–276.
26. San Lim, Y., Heng, P. C., Ng, T. H., & Cheah, C. S. (2016). Customers’ online website satisfaction in online apparel purchase: A study of Generation Y in Malaysia. Asia Pacific Management Review, 21(2), 74–78.
27. Shahin, A., Khazaei Pool, J., & Poormostafa, M. (2014). Evaluating and ranking hotels offering e-service by integrated approach of Webqual and fuzzy AHP. International Journal of Business Information Systems, 15(1), 84–104.
28. Shalender, K., & Singh, N. (2015). Marketing flexibility: Significance and implications for automobile industry. Global Journal of Flexible Systems Management, 16(3), 251–262.
29. Shalender, K., Singh, N., & Sushil, (2017). AUTOFLEX: Marketing flexibility measurement scale for automobile companies. Journal of Strategic Marketing, 25(1), 65–74.
30. Sharma, S. K., & Gupta, J. N. (2004). E-strategy model for creating flexible organizations. Global Journal of Flexible Systems Management, 5(2/3), 1–10.
31. Sharma, M. K., Sushil, & Jain, P. K. (2010). Revisiting flexibility in organizations: exploring its impact on performance. Global Journal of Flexible Systems Management, 11(3), 51–68.
32. Sharma, A., Medudula, M. K., & Patro, S. (2015). Marketing flexibility interaction matrix and consumer clusters preference criteria in telecommunication sector. Global Journal of Flexible Systems Management, 16(3), 295–307.
33. Singh, N., & Shalender, K. (2014). Success of Tata Nano through marketing flexibility: A SAP–LAP matrices and linkages approach. Global Journal of Flexible Systems Management, 15(2), 145–160.
34. Sushil, (2016a). Strategic flexibility in ecosystem. Global Journal of Flexible Systems Management, 17(3), 247–248.
35. Sushil, (2016b). The inflexibility of technology. Global Journal of Flexible Systems Management, 17(4), 341–342.
36. Wadhwa, S., Saxena, A., & Chan, F. T. S. (2008). Framework for flexibility in dynamic supply chain management. International Journal of Production Research, 46(6), 1373–1404.
37. Wang, Y. J., & Lee, H. S. (2007). Generalizing TOPSIS for fuzzy multiple-criteria group decision-making. Computers and Mathematics with Applications, 53(11), 1762–1772.
38. Wang, Y. J., Lee, H. S., & Lin, K. (2003). Fuzzy TOPSIS for multi-criteria decision making. International Mathematical Journal, 3(1), 367–379.
39. Webb, H. W., & Webb, L. A. (2004). SiteQual: An integrated measure of Web site quality. Journal of Enterprise Information Management, 17(6), 430–440.
40. Wells, J. D., Valacich, J. S., & Hess, T. J. (2011). What signals are you sending? How Website quality influences perceptions of product quality and purchase intentions. MIS Quarterly, 35(2), 373–396.
41. Wu, L. Y., Chen, K. Y., Chen, P. Y., & Cheng, S. L. (2014). Perceived value, transaction cost, and repurchase-intention in online shopping: A relational exchange perspective. Journal of Business Research, 67(1), 2768–2776.
42. Yadav, D. K., & Barve, A. (2016). Modeling post-disaster challenges of humanitarian supply chains: A TISM approach. Global Journal of Flexible Systems Management, 17(3), 321–340.
43. Zadeh, L. A. (1965). Fuzzy sets. Information and Control, 8(3), 338–353.
44. Ziemba, P., Jankowski, J., Wątróbski, J., & Becker, J. (2015). Knowledge management in website quality evaluation domain. In M. Núñez, N. T. Nguyen, D. Camacho, & B. Trawiński (Eds.), Computational collective intelligence (pp. 75–85). Madrid: Springer.