Multi-criteria decision making for e-marketplace selection

Internet Research

Volumn 14, Issue 2, 2004, Pages 139-154

  Büyüközkan, Gülçin ^a  

^a GALATASARAY UNIVERSITY   (Turkey)

Author keywords

Delphi method; Fuzzy control; Internet marketing

Indexed keywords

EID: 2442592963     PISSN: 10662243     EISSN: None     Source Type: Journal    
DOI: 10.1108/10662240410530853     Document Type: Review

References (83)

1. Andrew, J.P., Blackburn, A. and Sirkin, H.L. (2000), The B2B Opportunity - Creating Advantage through e-Marketplaces, The Boston Consulting Group Inc., London.
2. Bakos, J.Y. (1991), "A strategic analysis of EM", MIS Quarterly, Vol. 15 No. 4, pp. 295-310.
3. Barratt, M. and Rosdahl, K. (2002), "Exploring business-to-business market sites", European Journal of Purchasing and Supply Management, Vol. 8 No. 2, pp. 111-22.
4. Benchimol, G. (2001), e-Organisation Mode d'Emploi, Editions d'Organisation, Paris.
5. Berryman, K., Harrington, L.F., Layton-Rodin, D. and Rerolle, V. (2000), "Electronic commerce: three emerging strategies", The McKinsey Quarterly, No. 3, pp. 129-36.
6. Boender, C.G.E., de Grann, J.G. and Lootsma, F.A. (1989), "Multicriteria decision analysis with fuzzy pair-wise comparison", Fuzzy Sets and Systems, Vol. 29, pp. 133-43.
7. Boston Consulting Group (2001), "The B2B opportunity: creating competitive advantage through e-marketplaces", White Paper, Boston Consulting Group, London, pp. 3-37.
8. Brunn, P., Jensen, M. and Skovgaard, J. (2002), "e-marketplaces: crafting a winning strategy", European Management Journal, Vol. 20 No. 3, pp. 286-98.
9. Buckley, J.J. (1985), "Fuzzy hierarchical analysis", Fuzzy Sets and Systems, Vol. 17, pp. 233-47.
10. Büyüközkan, G., Kahraman, C. and Ruan, D. (2004), "A fuzzy multi-criteria decision approach for software development strategy selection", International Journal of General Systems (forthcoming).
11. CAPS (2000), "Coming into focus using the lens of economic value to clarify the Impact of B2B e-marketplaces", McKinsey & Company and CAPS Research, available at: www.capsresearch.org/B2B/BWeMarketsWhitePaper.pdf (accessed March 2003).
12. Caskey, K.R., Hunt, I. and Browne, J. (2001), "Enabling SMEs to take full advantage of e-business", Production Planning & Control, Vol. 12 No. 5, pp. 548-57.
13. Chan, A.P.C., Yung, E.H.K., Lam, P.T.I., Tam, C.M. and Cheung, S.O. (2001), "Application of Delphi method in selection of procurement systems for construction projects", Construction Management and Economics, Vol. 19, pp. 699-718.
14. Chang, D.-Y. (1992), "Extent analysis and synthetic decision", Optimization Techniques and Applications, No. 1, World Scientific, Singapore, p. 352.
15. Chang, D.-Y. (1996), "Applications of the extent analysis method on fuzzy AHP", European Journal of Operational Research, Vol. 95 No. 3, pp. 649-55.
16. Chang, P.T., Huang, L.-C. and Lin, H.-J. (2000), "The fuzzy Delphi method via fuzzy statistics and membership function fitting and an application to the human resources", Fuzzy Sets and Systems, Vol. 112, pp. 511-20.
17. Chen, C.T. (2000), "Extensions of the TOPSIS for group decision making under fuzzy environment", Fuzzy Sets and Systems, Vol. 114 No. 1, pp. 1-9.
18. Cheng, C.-H. (1997), "Evaluating naval tactical missile systems by fuzzy AHP based on the grade value of membership function", European Journal of Operational Research, Vol. 96 No. 2, pp. 343-50.
19. Cheng, C.-H. and Lin, Y. (2002), "Evaluating the best main battle tank using fuzzy decision theory with linguistic criteria evaluation", European Journal of Operational Research, Vol. 142 No. 1, pp. 174-86.
20. Cohan, P.S. (2000), E-Profit: High Pay-off Strategies for Capturing the E-Commerce Edge, AMACOM, New York, NY.
21. Dai, Q. and Kauffman, R.J. (2000), "Business models for Internet-based e-procurement systems and B2B electronic markets: an exploratory assessment", Proceedings of the 34th Hawaii International Conference of Systems Science, 1-23 May, HI.
22. de Grann, J.G. (1980), "Extension to the multiple criteria analysis method of T.L. Saaty", Report for National Institute for Water Supply, Voorburg.
23. Delbecq, A.L., Van de Ven, A.H. and Gustafson, D.H. (1975), Group Techniques for Program Planning, Scott, Foresman and Company, Glenview, IL.
24. Dou, W. and Chou, D.C. (2002), "A structural analysis of business-to-business digital markets", Industrial Marketing Management, Vol. 31 No. 2, pp. 165-76.
25. Dussart, C. (2000), "Internet: the one-plus-eight 're-volutions'", European Management Journal, Vol. 18 No. 4, pp. 386-97.
26. Farhoomand, A. and Lovelock, P. (2001), Global e-commerce - Text and Cases, Prentice-Hall, Englewood Cliffs, NJ.
27. Fingar, P. and Aronica, R. (2001), The Death of "e" and the Birth of the Real New Economy, Meghan-Kiffer Press, Tampa, FL.
28. Gartner Consulting (2000), "Importance of the security and management of e-marketplaces", White Paper, Gartner Group, San Jose, CA.
29. Grieger, M. (2003), "Electronic marketplaces: a literature review and a call for supply chain management research", European Journal of Operational Research, Vol. 144 No. 2, pp. 280-94.
30. Gruhn, V. and Schöpe, L. (2002), "Software processes for the development of electronic commerce systems", Information and Software Technology, Vol. 44 No. 14, pp. 891-901.
31. Gulledge, T. (2002), "B2B e-marketplaces and small and medium-sized enterprises", Computers in Industry, Vol. 49 No. 1, pp. 47-58.
32. Guo, P. and Tanaka, H. (2001), "Fuzzy DEA: a perceptual evaluation method", Fuzzy Sets and Systems, Vol. 119 No. 1, pp. 149-60.
33. Hackbarth, G. and Kettinger, W.J. (2000), "Building an e-business strategy", Information Systems Management, Summer, pp. 78-93.
34. HighBranch (2003), "B2B e-commerce:which strategy is right for you?", High Branch Software White Paper Series, available at: www.highbranch.com (accessed March).
35. Holzmüller, H.H. and Schlüchter, J. (2002), "Delphi study about the future of B2B marketplaces in Germany", Electronic Commerce Research and Applications, Vol. 1 No. 1, pp. 2-19.
36. Hutchinson, M.O. (1998), "The use of fuzzy logic in business decision making", Derivatives Quarterly, Vol. 4 No. 4, pp. 53-67.
37. Kahraman, C., Cebeci, U. and Ruan, D. (2004), "Multi-attribute comparison of catering service companies using fuzzy AHP: the case of Turkey", International Journal of Production Economics, Vol. 87 No. 2, pp. 171-84.
38. Kalakota, R. and Robinson, M. (2001), E-Business 2.0 - Road-map for Success, 2nd ed., Addison-Wesley, Reading, MA.
39. Kalakota, R. and Whinston, A. (1997), Electronic Commerce: A Manager's Guide, Addison-Wesley, Reading, MA.
40. Kaplan, S. and Sawhney, M. (2000), "E-hubs: the new B2B marketplaces", Harvard Business Review, Vol. 78 No. 3, pp. 97-104.
41. Kaufmann, A. and Gupta, M.M. (1988), Fuzzy Mathematical Models in Engineering and Management Science, North-Holland, Amsterdam.
42. Kaufmann, A. and Gupta, M.M. (1991), Introduction to Fuzzy Arithmetic Theory and Applications, Van Nostrand Reinhold, New York, NY.
43. Kearney, A.T. (2000), Building the B2B Foundation - Positioning the Net Market Makers for Success, A.T. Kearney Inc., Chicago, IL.
44. Kenis, D. (1995), "Improving group decisions: designing and testing techniques for group decision support systems applying Delphi principles", PhD thesis, Utrecht University, Ultrecht.
45. Keskinocak, P., Goodwin, R., Wu, F., Akkiraju, R. and Murthy, S. (2001), "Decision support for managing an electronic supply chain", Electronic Commerce Research, Vol. 1, pp. 15-31.
46. Kuo, R.J. (1998), "A decision support system for the stock market through integration of fuzzy neural networks and fuzzy Delphi", Applied Artificial Intelligence, Vol. 12, pp. 501-20.
47. Kwong, C.K. and Bai, H. (2003), "Determining the importance weights for the customer requirements in QFD using a fuzzy AHP with an extent analysis approach", IIE Transactions, Vol. 35, pp. 619-26.
48. Lee, C.-S. (2001), "An analytical framework for evaluating e-commerce business models and strategies", Internet Research: Electronic Networking Applications and Policy, Vol. 11 No. 4, pp. 349-59.
49. Leung, L.C. and Cao, D. (2000), "On consistency and ranking of alternatives in fuzzy AHP", European Journal of Operational Research, Vol. 124 No. 1, pp. 102-13.
50. Leyva-López, J.C. and Fernández-González, E. (2003), "A new method for group decision support based on ELECTRE III methodology", European Journal of Operational Research, Vol. 148 No. 1, pp. 14-27.
51. Linstone, H. and Turoff, M. (1975), The Delphi Method: Techniques and Applications, Addison-Wesley, Reading, MA, pp. 3-12.
52. McConnell, J. (2000), "E-business management: a practical perspective", White Paper, available at: www.mcconnell.com (accessed March 2003).
53. Murillo, L. (2001), "Supply chain management and the international dissemination of e-commerce", Industrial Management & Data Systems, Vol. 101 No. 7, pp. 370-7.
54. OECD (2000), "B2B e-commerce: status, economic impact and policy implications", working paper of OECD, Paris, 25-26 April.
55. Ordanini, A. and Pol, A. (2001), "Infomediation and competitive advantage in B2B digital marketplaces", European Management Journal, Vol. 19 No. 3, pp. 276-85.
56. Petersen, G.S. (2002), e-ROI: A Workbook, GSP & Associates, Downers Grove, IL.
57. Pires, G.D. and Aisbett, J. (2003), "The relationship between technology adoption and strategy in business-to-business markets: the case of e-commerce", Industrial Marketing Management, Vol. 32 No. 4, pp. 291-300.
58. Pomerol, J.-C. and Barba-Romero, S. (2000), Multicriterion Decision in Management: Principles and Practice, Kluwer Academic, Boston, MA.
59. Raisch, W.D. (2001), The e-Marketplace - Strategies for Success in B2B E-commerce, McGraw-Hill, New York, NY.
60. Ramsdell, G. (2000), "The real business of B2B", The McKinsey Quarterly, Vol. 3, pp. 175-6.
61. Saaty, T.L. (1980), The Analytic Hierarchy Process, McGraw-Hill Company, New York, NY.
62. Saaty, T.L. (1996), Decision Making with Dependence and Feedback: The Analytic Network Process, RWS Publications, Pittsburgh, PA.
63. Saaty, T.L. and Vargas, L.G. (1994), Decision Making in Economic, Political, Social, and Technological Environments with the Analytic Hierarchy Process, RWS Publications, Pittsburgh, PA.
64. Scott, G. (2001), "Strategic planning for high-tech product development", Technology Analysis & Strategic Management, Vol. 13 No. 3, pp. 343-64.
65. Scott, G. and Walter, Z. (2003), "DELPHI findings about Internet systems problems, with implications for other technologies", Technology Analysis & Strategic Management, Vol. 15 No. 1, pp. 103-15.
66. Sculley, A. and Woods, W. (2000), B2B Exchanges: The Killer Application in the Business-to-Business Internet Revolution, ISI Publications Ltd, Kent.
67. Segev, A., Gebauer, J. and Faeber, F. (1999), "Internet-based electronic markets", EM - International Journal of Electronic Markets, Vol. 9 No. 3.
68. Shaw, M.J. (Ed.) (2002), E-business Management - Integration of Web Technologies with Business Models, Kluwer Academic Publishers, Dordrecht.
69. Siguaw, J.A., Kimes, S.E. and Gassenheimer, J.B. (2003), "B2B salesforce productivity: applications of revenue management strategies to sales management", Industrial Marketing Management, Vol. 32 No. 7, pp. 539-51.
70. Skinner, S. (2000), Business-to-Business e-commerce - Investment Perspective, Durlacher Research Ltd, London.
71. Skjøtt-Larsen, T., Kotzab, H. and Grieger, M. (2003), "Electronic marketplaces and supply chain relationships", Industrial Marketing Management, Vol. 32 No. 3, pp. 199-210.
72. Stockdale, R. and Standing, C. (2002), "A framework for the selection of electronic marketplaces: a content analysis approach", Internet Research: Electronic Networking Applications and Policy, Vol. 12 No. 3, pp. 221-34.
73. Triantaphyllou, E. (2000), Multi-Criteria Decision-Making Methods: A Comparative Study, Kluwer Academic Publishers, London.
74. van der Heijden, H. (2001), "Measuring IT core capabilities for electronic commerce", Journal of Information Technology, Vol. 16, pp. 13-22.
75. Van Laarhoven, P.J.M. and Pedrycz, W. (1983), "A fuzzy extension of Saaty's priority theory", Fuzzy Sets and Systems, Vol. 11, pp. 229-41.
76. Viswanathan, M. (1999), "Understanding how product attributes influence product categorization: development and validation of fuzzy set-based measures of gradedness in product categories", Journal of Marketing Research, Vol. 36 No. 1, pp. 75-95.
77. Walsh, J. and Godfrey, S. (2000), "The Internet: a new era in customer service", European Management Journal, Vol. 18 No. 1, pp. 85-92.
78. Wilson, S.G. and Abel, I. (2002), "So you want to get involved in e-commerce?", Industrial Marketing Management, Vol. 31 No. 2, pp. 85-94.
79. Yu, C.S. (2002), "A GP-AHP method for solving group decision-making fuzzy AHP problems", Computers & Operations Research, Vol. 29 No. 14, pp. 1969-2001.
80. Zadeh, L.A. (1965), "Fuzzy sets", Information & Control, Vol. 8, pp. 338-53.
81. Zahedi, F. (1996), "The analytic hierarchy process: a survey of the method and its applications", Interfaces, Vol. 16 No. 4, pp. 96-108.
82. Zhu, K.-J., Jing, Y. and Chang, D.-Y. (1999), "A discussion on extent analysis method and applications of fuzzy AHP", European Journal of Operational Research, Vol. 116 No. 2, pp. 450-6.
83. Zimmermann, H.-J. (1996), Fuzzy Set Theory and Its Applications, 3rd ed., Kluwer, Boston, MA.