-
1
-
-
85025874467
-
-
Barlow, Richard G. 1992. “Relationship Marketing—The Ultimate in Customer Services.”Retail Control (March): 29–37.
-
-
-
-
2
-
-
84951682423
-
-
Barnes, James G. 1994. “The Issues of Establishing Relationships with Customers in Service Companies: When Are Relationships Feasible and What Form Should They Take?” Paper presented at Frontiers in Services Conference, American Marketing Association and Vanderbilt University Center for Services Marketing, October.
-
-
-
-
3
-
-
0001791226
-
Services Marketing Is Different
-
24, 9
-
(1980)
Business
, vol.30
-
-
Berry1
-
4
-
-
85025860342
-
-
1981. “The Employee as Customer.”Journal of Retail Banking (March): 33–40.
-
-
-
-
5
-
-
0001786592
-
Relationship Marketing
-
Leonard L., Berry, G., Lynn Shostack, Gregory, Upah, American Marketing Association, Chicago, IL, 25, 8
-
(1983)
Emerging Perspectives on Services Marketing
-
-
Berry1
-
11
-
-
84951682425
-
-
Cottrell, Richard J. 1994. “Proactive Versus Reactive Customer Contact.”Mobius (March): 25–8, 39.
-
-
-
-
15
-
-
85025860600
-
Pipe Dreams
-
(1994)
Inc.
, vol.16
, pp. 64-70
-
-
Finegan1
-
16
-
-
84951682426
-
-
George, William R. 1977. “The Retailing of Services: A Challenging Future.”Journal of Retailing (Fall): 85–98.
-
-
-
-
18
-
-
0003348625
-
Internal Marketing—An Integral Part of Marketing Theory
-
James H., Donnelly, William R., George, American Marketing Association, Chicago, IL, 236, 8
-
(1981)
Marketing of Services
-
-
Grönroos1
-
20
-
-
84905082651
-
From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing
-
(1994)
Management Decision
, vol.32
, Issue.2
, pp. 4-20
-
-
Grönroos1
-
23
-
-
85025880043
-
-
1994. “Is Relationship Marketing Operational?” Paper presented at the EMAC Conference, Maastricht, the Netherlands, May.
-
-
-
-
24
-
-
84951682428
-
-
Henkoff, Ronald. 1994. “Service is Everybody’s Business.”Fortune, June 27, 48–60.
-
-
-
-
27
-
-
85025866837
-
-
Jackson, Don. 1993. “The Seven Deadly Sins of Financial Services Marketing … and The Road To Redemption.”Direct Marketing (March): 43–5, 79.
-
-
-
-
31
-
-
84951682430
-
-
Miller, Bob. 1994. “Information Technology: The Competitive Edge.” Paper presented at Frontiers in Services Conference, American Marketing Association and Vanderbilt University Center for Services Marketing, October.
-
-
-
-
34
-
-
85025865697
-
-
Parasuraman, A., Leonard L. Berry, and Valarie A. Zeithaml. 1991. “Understanding Customer Expectations of Service.”Sloan Management Review (Spring): 39–48.
-
-
-
-
35
-
-
84951682432
-
-
“A Potent New Tool for Selling Database Marketing.”Business Week, September 5, 1994, pp. 56–62.
-
-
-
-
38
-
-
85025873205
-
Into The Black
-
(1993)
Inc
, vol.15
, pp. 58-65
-
-
Rothman1
-
39
-
-
0039180256
-
The Marketing of Services: Categorization with Implications for Strategy
-
Barnett, Greenberg, Danny, Bellenger, American Marketing Association, Chicago, IL, 312, 4
-
(1977)
Contemporary Marketing Thought
-
-
Ryans1
Wittink2
-
41
-
-
84951682433
-
-
Schneider, Benjamin. 1980. “The Service Organization: Climate is Crucial.”Organizational Dynamics (Autumn): 52–65.
-
-
-
-
42
-
-
84951682434
-
-
Stephenson, Frederick J. and Richard J. Fox. 1987. “Corporate Attitudes Toward Frequent Flyer Programs.”Transportation Journal (Fall): 10–22.
-
-
-
-
45
-
-
0005465247
-
Database Marketing: With Costs Down, More Use It to Pinpoint Promotions, Create Customer Bonds
-
(1994)
The Service Edge
, vol.7
, pp. 1-3
-
-
Zielinski1
|