A simulation model for measuring customer satisfaction through employee satisfaction

AIP Conference Proceedings

Volumn 963, Issue 2, 2007, Pages 1086-1089

  Zondiros, Dimitris ^a   Konstantopoulos, Nikolaos ^b   Tomaras, Petros ^a  

^a UNIVERSITY OF WEST ATTICA   (Greece)

^b UNIVERSITY OF THE AEGEAN   (Greece)

Author keywords

Business management; Customer satisfaction; Employee satisfaction; Internal customers; Marketing; Simulation model

Indexed keywords

EID: 71449101852     PISSN: 0094243X     EISSN: 15517616     Source Type: Conference Proceeding    
DOI: 10.1063/1.2835931     Document Type: Conference Paper

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