Customer satisfaction in the airline industry: The case of British airways

Quality and Reliability Engineering International

Volumn 22, Issue 5, 2006, Pages 581-589

  Nicolini, Giovanna ^a   Salini, Silvia ^a  

^a UNIVERSITY OF MILAN   (Italy)

Author keywords

Classification tree; Customer satisfaction; Rasch model

Indexed keywords

AIR TRANSPORTATION; ALGORITHMS; CLASSIFICATION (OF INFORMATION); CUSTOMER SATISFACTION; DECISION THEORY; TREES (MATHEMATICS);

AIRLINE INDUSTRY; CLASSIFICATION TREE; MEASURING SCALES; RASCH MODELS;

AEROSPACE INDUSTRY;

EID: 33747135757     PISSN: 07488017     EISSN: 10991638     Source Type: Journal    
DOI: 10.1002/qre.763     Document Type: Article

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