Customer perception, customer satisfaction, and customer loyalty within chinese securities business: Towards a mediation model for predicting customer behavior

Journal of Relationship Marketing

Volumn 5, Issue 4, 2006, Pages 79-104

  Xu, Yingzi ^a   Goedegebuure, Robert ^a   van der Heijden, Beatrice ^a  

^a MAASTRICHT SCHOOL OF MANAGEMENT   (Netherlands)

Author keywords

Customer perception of service quality; Customer satisfaction and customer loyalty

Indexed keywords

EID: 34247364992     PISSN: 15332667     EISSN: 15332675     Source Type: Journal    
DOI: 10.1300/J366v05n04_06     Document Type: Article

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