Mining customer requirements from online reviews: A product improvement perspective

Information and Management

Volumn 53, Issue 8, 2016, Pages 951-963

  Qi, Jiayin ^a   Zhang, Zhenping ^b   Jeon, Seongmin ^c   Zhou, Yanquan ^b  

^a SHANGHAI UNIVERSITY OF INTERNATIONAL BUSINESS AND ECONOMICS   (China)

^b BEIJING UNIVERSITY OF POSTS AND TELECOMMUNICATIONS   (China)

^c Gachon University College of Medicine   (South Korea)

Author keywords

Big data commerce; Conjoint analysis; KANO; Online review; Product design

Indexed keywords

BIG DATA; ELECTRONIC COMMERCE; PRODUCT DESIGN; PRODUCT DEVELOPMENT; STATISTICAL METHODS;

CONJOINT ANALYSIS; CONJOINT ANALYSIS MODELS; CUSTOMER REQUIREMENTS; ELECTRONIC MARKETPLACES; EMPIRICAL CASE STUDIES; KANO; NEW PRODUCT DEVELOPMENT; ONLINE REVIEWS;

DIGITAL STORAGE;

EID: 84997191054     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.im.2016.06.002     Document Type: Article

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