Identifying helpful online reviews: A product designer's perspective

CAD Computer Aided Design

Volumn 45, Issue 2, 2013, Pages 180-194

  Liu, Ying ^a   Jin, Jian ^b   Ji, Ping ^b   Harding, Jenny A ^c   Fung, Richard Y K ^d  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

^b HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^c LOUGHBOROUGH UNIVERSITY   (United Kingdom)

^d CITY UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Conceptual design; Opinion mining; Product design; Product review; Product review analysis; Review recommendation; User requirement; Voice of the customer

Indexed keywords

CRITICAL CHALLENGES; DOMAIN KNOWLEDGE; EVALUATION METHOD; EXPLORATORY STUDIES; INTELLIGENCE PROCESSING; MARKET-DRIVEN PRODUCTS; ONLINE CUSTOMERS; OPINION MINING; POTENTIAL CUSTOMERS; PRODUCT DESIGNERS; PRODUCT REVIEWS; USER REQUIREMENTS; VOICE OF THE CUSTOMER;

CONCEPTUAL DESIGN; CUSTOMER SATISFACTION; DIGITAL STORAGE; PRODUCT DESIGN; SALES;

BRIDGES;

EID: 84867350012     PISSN: 00104485     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.cad.2012.07.008     Document Type: Conference Paper

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