메뉴 건너뛰기




Volumn 61, Issue 1, 2014, Pages 47-58

The influence of reviewer engagement characteristics on online review helpfulness: A text regression model

Author keywords

Online review; Reviewer engagement characteristics; RFM analysis; Text regression; Vector space model

Indexed keywords

DATA MINING; INFORMATION DISSEMINATION; INFORMATION RETRIEVAL; MATHEMATICAL MODELS; REGRESSION ANALYSIS; VECTOR SPACES;

EID: 84897510555     PISSN: 01679236     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.dss.2014.01.011     Document Type: Article
Times cited : (214)

References (55)
  • 2
    • 78650175988 scopus 로고    scopus 로고
    • Exploring determinants of voting for the "helpfulness" of online user reviews: A text mining approach
    • Q. Cao, W. Duan, and Q. Gan Exploring determinants of voting for the "helpfulness" of online user reviews: a text mining approach Decision Support Systems 50 2011 511 521
    • (2011) Decision Support Systems , vol.50 , pp. 511-521
    • Cao, Q.1    Duan, W.2    Gan, Q.3
  • 3
    • 79151475526 scopus 로고    scopus 로고
    • Quality evaluation of product reviews using an information quality framework
    • C.C. Chen, and Y.-D. Tseng Quality evaluation of product reviews using an information quality framework Decision Support Systems 50 2011 755 768
    • (2011) Decision Support Systems , Issue.50 , pp. 755-768
    • Chen, C.C.1    Tseng, Y.-D.2
  • 5
    • 41549109729 scopus 로고    scopus 로고
    • Online consumer review: Word-of-mouth as a new element of marketing communication mix
    • Y. Chen, and J. Xie Online consumer review: word-of-mouth as a new element of marketing communication mix Management Science 54:3 2008 477 491
    • (2008) Management Science , vol.54 , Issue.3 , pp. 477-491
    • Chen, Y.1    Xie, J.2
  • 6
    • 84862798172 scopus 로고    scopus 로고
    • What drives consumers to spread electronic word of mouth in online consumer-opinion platforms
    • C.M. Cheung, and M.K. Lee What drives consumers to spread electronic word of mouth in online consumer-opinion platforms Decision Support Systems 53:1 2012 218 225
    • (2012) Decision Support Systems , vol.53 , Issue.1 , pp. 218-225
    • Cheung, C.M.1    Lee, M.K.2
  • 7
    • 28444470190 scopus 로고    scopus 로고
    • RFM and CLV: Using iso-value curves for customer base analysis
    • P.S. Fader, B.G. Hardie, and K.L. Lee RFM and CLV: using iso-value curves for customer base analysis Journal of Marketing Research XLII 2005 415 430
    • (2005) Journal of Marketing Research , vol.42 , pp. 415-430
    • Fader, P.S.1    Hardie, B.G.2    Lee, K.L.3
  • 11
    • 80051798115 scopus 로고    scopus 로고
    • Estimating the helpfulness and economic impact of product reviews: Mining text and reviewer characteristics
    • A. Ghose, and P.G. Ipeirotis Estimating the helpfulness and economic impact of product reviews: mining text and reviewer characteristics IEEE Transactions on Knowledge and Data Engineering 23:10 2011 1498 1512
    • (2011) IEEE Transactions on Knowledge and Data Engineering , vol.23 , Issue.10 , pp. 1498-1512
    • Ghose, A.1    Ipeirotis, P.G.2
  • 12
    • 77950915077 scopus 로고    scopus 로고
    • Understanding deja reviewers
    • ACM Savannah, Georgia, USA
    • E. Gilbert, and K. Karahalios Understanding deja reviewers CSCW 2010 2010 ACM Savannah, Georgia, USA 225 228
    • (2010) CSCW 2010 , pp. 225-228
    • Gilbert, E.1    Karahalios, K.2
  • 14
    • 0242410408 scopus 로고    scopus 로고
    • Benchmarking attribute selection techniques for discrete class data mining
    • M.A. Hall, and G. Holmes Benchmarking attribute selection techniques for discrete class data mining IEEE Transactions on Knowledge and Data Engineering 15:3 2003 1 16
    • (2003) IEEE Transactions on Knowledge and Data Engineering , vol.15 , Issue.3 , pp. 1-16
    • Hall, M.A.1    Holmes, G.2
  • 15
    • 45449086664 scopus 로고    scopus 로고
    • A model for evaluating the quality of user-created documents
    • H. Li, T. Liu, W.-Y. Ma, T. Sakai, K.-F. Wong, G. Zhou, Springer-Verlag
    • L. Hoang, J.-T. Lee, Y.-I. Song, and H.-C. Rim A model for evaluating the quality of user-created documents H. Li, T. Liu, W.-Y. Ma, T. Sakai, K.-F. Wong, G. Zhou, AIRS 2008, LNCS 4993 2008 Springer-Verlag 496 501
    • (2008) AIRS 2008, LNCS 4993 , pp. 496-501
    • Hoang, L.1    Lee, J.-T.2    Song, Y.-I.3    Rim, H.-C.4
  • 16
    • 84856003838 scopus 로고    scopus 로고
    • Manipulation of online reviews: An analysis of ratings, readability, and sentiments
    • N. Hu, I. Bose, N.S. Koh, and L. Liu Manipulation of online reviews: an analysis of ratings, readability, and sentiments Decision Support Systems 52:3 2012 674 684
    • (2012) Decision Support Systems , vol.52 , Issue.3 , pp. 674-684
    • Hu, N.1    Bose, I.2    Koh, N.S.3    Liu, L.4
  • 17
    • 50249119212 scopus 로고    scopus 로고
    • Do online reviews affect product sales? the role of reviewer characteristics and temporal effects
    • P. Tallon, I. Bardhan, A. Gupta
    • N. Hu, L. Liu, and J. Zhang Do online reviews affect product sales? The role of reviewer characteristics and temporal effects P. Tallon, I. Bardhan, A. Gupta, Information Technology and Management 9:3 2008 201 214
    • (2008) Information Technology and Management , vol.93 , pp. 201-214
    • Hu, N.1    Liu, L.2    Zhang, J.3
  • 18
    • 84993017396 scopus 로고    scopus 로고
    • Using database marketing techniques to enhance your one-to-one marketing initiatives
    • R. Kahan Using database marketing techniques to enhance your one-to-one marketing initiatives Journal of Consumer Marketing 15:5 1998 491 493
    • (1998) Journal of Consumer Marketing , vol.15 , Issue.5 , pp. 491-493
    • Kahan, R.1
  • 20
    • 56749084869 scopus 로고    scopus 로고
    • Third edition Prentice Hall Upper Saddle River, New Jersey
    • D.M. Kroenke Experiencing MIS Third edition 2012 Prentice Hall Upper Saddle River, New Jersey
    • (2012) Experiencing MIS
    • Kroenke, D.M.1
  • 21
    • 84862569637 scopus 로고    scopus 로고
    • To whom should i listen? Finding reputable reviewers in opinion-sharing communities
    • Y.-C. Ku, C.-P. Wei, and H.-W. Hsiao To whom should I listen? Finding reputable reviewers in opinion-sharing communities Decision Support Systems 53:3 2012 534 542
    • (2012) Decision Support Systems , vol.53 , Issue.3 , pp. 534-542
    • Ku, Y.-C.1    Wei, C.-P.2    Hsiao, H.-W.3
  • 22
    • 60649109138 scopus 로고    scopus 로고
    • Self-selection and information role of online product reviews
    • A. Gupta
    • X. Li, and L.M. Hitt Self-selection and information role of online product reviews A. Gupta, Information Systems Research 19:4 2008 456 474
    • (2008) Information Systems Research , vol.194 , pp. 456-474
    • Li, X.1    Hitt, L.M.2
  • 23
    • 85040258545 scopus 로고    scopus 로고
    • Sentiment analysis and subjectivity
    • N. Indurkhya, F.J. Damerau, 2nd edition
    • B. Liu Sentiment analysis and subjectivity N. Indurkhya, F.J. Damerau, Handbook of Natural Language Processing 2nd edition 2010 1 38
    • (2010) Handbook of Natural Language Processing , pp. 1-38
    • Liu, B.1
  • 27
    • 0038021028 scopus 로고    scopus 로고
    • A comparative study on feature selection and classification methods using gene expression profiles and proteomic patterns
    • H. Liu, J. Li, and L. Wong A comparative study on feature selection and classification methods using gene expression profiles and proteomic patterns Genome Informatics 13 2002 51 60
    • (2002) Genome Informatics , vol.13 , pp. 51-60
    • Liu, H.1    Li, J.2    Wong, L.3
  • 28
    • 77954602906 scopus 로고    scopus 로고
    • Exploiting social context for review quality prediction
    • ACM Raleigh, North Carolina, USA
    • Y. Lu, P. Tsaparas, A. Ntoulas, and L. Polanyi Exploiting social context for review quality prediction WWW 2010 2010 ACM Raleigh, North Carolina, USA 691 700
    • (2010) WWW 2010 , pp. 691-700
    • Lu, Y.1    Tsaparas, P.2    Ntoulas, A.3    Polanyi, L.4
  • 29
    • 0345985910 scopus 로고    scopus 로고
    • A practical yet meaningful approach to customer segmentation
    • C. Marcus A practical yet meaningful approach to customer segmentation Journal of Consumer Marketing 15:5 1998 494 504
    • (1998) Journal of Consumer Marketing , vol.15 , Issue.5 , pp. 494-504
    • Marcus, C.1
  • 31
    • 77649111353 scopus 로고    scopus 로고
    • What makes a helpful online review? A study of customer reviews on Amazon.com
    • C. Saunders
    • S.M. Mudambi, and D. Schuff What makes a helpful online review? A study of customer reviews On Amazon.com C. Saunders, MIS Quarterly 34:1 2010 185 200
    • (2010) MIS Quarterly , vol.341 , pp. 185-200
    • Mudambi, S.M.1    Schuff, D.2
  • 32
    • 84872115050 scopus 로고    scopus 로고
    • Analyzing online review helpfulness using a regressional reliefF-enhanced text mining method
    • T.L. Ngo-Ye, and A.P. Sinha Analyzing online review helpfulness using a regressional reliefF-enhanced text mining method ACM Transactions on Management, Information Systems 3:2 2012 10:1 10:20
    • (2012) ACM Transactions on Management, Information Systems , vol.3 , Issue.2 , pp. 101-1020
    • Ngo-Ye, T.L.1    Sinha, A.P.2
  • 33
    • 84868669995 scopus 로고    scopus 로고
    • Direct marketing decision support through predictive customer response modeling
    • D.L. Olson, and B. Chae Direct marketing decision support through predictive customer response modeling Decision Support Systems 54:1 2012 443 451
    • (2012) Decision Support Systems , vol.54 , Issue.1 , pp. 443-451
    • Olson, D.L.1    Chae, B.2
  • 34
    • 72249087537 scopus 로고    scopus 로고
    • Learning to recommend helpful hotel reviews
    • ACM New York, New York, USA
    • M.P. O'Mahony, and B. Smyth Learning to recommend helpful hotel reviews Recsys'09 2009 ACM New York, New York, USA 305 308
    • (2009) Recsys'09 , pp. 305-308
    • O'Mahony, M.P.1    Smyth, B.2
  • 35
    • 84882265067 scopus 로고    scopus 로고
    • A classification-based review recommender
    • M. Bramer, springer-Verlag London Limited London
    • M.P. O'Mahony, and B. Smyth A classification-based review recommender M. Bramer, Research and Development in Intelligent Systems XXVI 2010 springer-Verlag London Limited London 49 62
    • (2010) Research and Development in Intelligent Systems XXVI , pp. 49-62
    • O'Mahony, M.P.1    Smyth, B.2
  • 36
    • 84858208724 scopus 로고    scopus 로고
    • "helpfulness" in online communities: A measure of message quality
    • ACM Boston, Massachusetts, USA
    • J. Otterbacher "Helpfulness" in online communities: a measure of message quality CHI 2009 ~ Social Networking Sites 2009 ACM Boston, Massachusetts, USA 955 964
    • (2009) CHI 2009 ~ Social Networking Sites , pp. 955-964
    • Otterbacher, J.1
  • 38
    • 84862560759 scopus 로고    scopus 로고
    • Input online review data and related bias in recommender systems
    • S. Piramuthu, G. Kapoor, W. Zhou, and S. Mauw Input online review data and related bias in recommender systems Decision Support Systems 53:3 2012 418 424
    • (2012) Decision Support Systems , vol.53 , Issue.3 , pp. 418-424
    • Piramuthu, S.1    Kapoor, G.2    Zhou, W.3    Mauw, S.4
  • 39
    • 84948481845 scopus 로고
    • An algorithm for suffix stripping
    • M.F. Porter An algorithm for suffix stripping Program 14:3 1980 130 137
    • (1980) Program , vol.14 , Issue.3 , pp. 130-137
    • Porter, M.F.1
  • 40
    • 0034360983 scopus 로고    scopus 로고
    • On the profitability of long-life customers in a noncontractual setting: An empirical investigation and implications for marketing
    • W.J. Reinartz, and V. Kumar On the profitability of long-life customers in a noncontractual setting: an empirical investigation and implications for marketing Journal of Marketing 64:4 2000 17 35
    • (2000) Journal of Marketing , vol.64 , Issue.4 , pp. 17-35
    • Reinartz, W.J.1    Kumar, V.2
  • 41
    • 45549117987 scopus 로고
    • Term-weighting approaches in automatic text retrieval
    • G. Salton, and C. Buckley Term-weighting approaches in automatic text retrieval Information Processing and Management 24:5 1988 513 523
    • (1988) Information Processing and Management , vol.24 , Issue.5 , pp. 513-523
    • Salton, G.1    Buckley, C.2
  • 42
    • 0016572913 scopus 로고
    • A vector space model for automatic indexing
    • G. Salton, A. Wong, and C.S. Yang A vector space model for automatic indexing Communications of the ACM 18:11 1975 613 620
    • (1975) Communications of the ACM , vol.18 , Issue.11 , pp. 613-620
    • Salton, G.1    Wong, A.2    Yang, C.S.3
  • 43
    • 0002442796 scopus 로고    scopus 로고
    • Machine learning in automated text categorization
    • F. Sebastiani Machine learning in automated text categorization ACM Computing Surveys 34:1 2002 1 47
    • (2002) ACM Computing Surveys , vol.34 , Issue.1 , pp. 1-47
    • Sebastiani, F.1
  • 44
    • 84858334097 scopus 로고    scopus 로고
    • CRM strategies for a small-size online shopping mall based on association rules and sequential patterns
    • B. Shim, K. Choi, and Y. Suh CRM strategies for a small-size online shopping mall based on association rules and sequential patterns Expert Systems with Applications 39:9 2012 7736 7742
    • (2012) Expert Systems with Applications , vol.39 , Issue.9 , pp. 7736-7742
    • Shim, B.1    Choi, K.2    Suh, Y.3
  • 45
    • 80051736192 scopus 로고    scopus 로고
    • Predictive analytics in information systems research
    • G. Shmueli, and O.R. Koppius Predictive analytics in information systems research MIS Quarterly 35:3 2011 553 572
    • (2011) MIS Quarterly , vol.35 , Issue.3 , pp. 553-572
    • Shmueli, G.1    Koppius, O.R.2
  • 48
    • 84875455438 scopus 로고    scopus 로고
    • ExpertRank: A topic-aware expert finding algorithm for online knowledge communities
    • G.A. Wang, J. Jiao, A.S. Abrahams, W. Fan, and Z. Zhang ExpertRank: a topic-aware expert finding algorithm for online knowledge communities Decision Support Systems 54:3 2013 1442 1451
    • (2013) Decision Support Systems , vol.54 , Issue.3 , pp. 1442-1451
    • Wang, G.A.1    Jiao, J.2    Abrahams, A.S.3    Fan, W.4    Zhang, Z.5
  • 53
    • 84863236785 scopus 로고    scopus 로고
    • Mining online reviews for predicting sales performance: A case study in the movie domain
    • X. Yu, Y. Liu, J.X. Huang, and A. An Mining online reviews for predicting sales performance: a case study in the movie domain IEEE Transactions On Knowledge And Data Engineering 24:4 2012 720 734
    • (2012) IEEE Transactions on Knowledge and Data Engineering , vol.24 , Issue.4 , pp. 720-734
    • Yu, X.1    Liu, Y.2    Huang, J.X.3    An, A.4
  • 54
    • 77955671528 scopus 로고    scopus 로고
    • Weighing stars: Aggregating online product reviews for intelligent E-commerce applications
    • Z. Zhang Weighing stars: aggregating online product reviews for intelligent E-commerce applications IEEE Intelligent Systems September/October 2008 42 49
    • (2008) IEEE Intelligent Systems , pp. 42-49
    • Zhang, Z.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.