Anxious or angry? Effects of discrete emotions on the perceived helpfulness of online reviews

MIS Quarterly: Management Information Systems

Volumn 38, Issue 2, 2014, Pages 539-560

  Yin, Dezhi ^a   Bond, Samuel D ^a   Zhang, Han ^b  

^a UNIVERSITY OF MISSOURI   (United States)

^b GEORGIA INSTITUTE OF TECHNOLOGY   (United States)

Author keywords

Anger; Anxiety; Consumer decision making; Discrete emotions; Electronic commerce; Online word of mouth; Review helpfulness; Seller reviews

Indexed keywords

DECISION MAKING; ELECTRONIC COMMERCE;

ANGER; ANXIETY; CONSUMER DECISION MAKING; DISCRETE EMOTIONS; ONLINE WORD OF MOUTHS;

BEHAVIORAL RESEARCH;

EID: 84908596584     PISSN: 02767783     EISSN: 21629730     Source Type: Journal    
DOI: 10.25300/MISQ/2014/38.2.10     Document Type: Review

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