Recovsat: An instrument to measure satisfaction with transaction-specific service recovery

Journal of Service Research

Volumn 1, Issue 3, 1999, Pages 236-249

  Boshoff, Christo ^a  

^a NELSON MANDELA METROPOLITAN UNIVERSITY   (South Africa)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0006414915     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/109467059913005     Document Type: Article

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