An empirical research on customer satisfaction study: a consideration of different levels of performance

SpringerPlus

Volumn 5, Issue 1, 2016, Pages

  Lee, Yu Cheng ^a   Wang, Yu Che ^a   Lu, Shu Chiung ^a,b   Hsieh, Yi Fang ^c   Chien, Chih Hung ^a,b   Tsai, Sang Bing ^d,e,f,g,h,i   Dong, Weiwei ^j  

^a CHUNG HUA UNIVERSITY   (Taiwan)

^b LEE MING INSTITUTE OF TECHNOLOGY   (Taiwan)

^c Taipei College of Maritime Technology   (Taiwan)

^d UNIVERSITY OF ELECTRONIC SCIENCE AND TECHNOLOGY OF CHINA   (China)

^e SHANGHAI MARITIME UNIVERSITY   (China)

^f NANKAI UNIVERSITY   (China)

^g DALIAN UNIVERSITY OF TECHNOLOGY   (China)

^h DONGGUAN UNIVERSITY OF TECHNOLOGY   (China)

ⁱ Universidad Santo Tomas de Oriente y Medio Día   (Nicaragua)

^j SHANGHAI INSTITUTE OF TECHNOLOGY   (China)

more..

Author keywords

Business management; Customer satisfaction; Partial least squares; Service management; Tourism factory industry

Indexed keywords

EID: 84987909219     PISSN: None     EISSN: 21931801     Source Type: Journal    
DOI: 10.1186/s40064-016-3208-z     Document Type: Article

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