Evaluating service process satisfaction of a tourism factory - Using Brands' Health Museum as an example

Proceedings - 2012 6th International Conference on New Trends in Information Science, Service Science and Data Mining (NISS, ICMIA and NASNIT), ISSDM 2012

Volumn , Issue , 2012, Pages 244-247

  Tsai, Chia Hsien ^a   Peng, Yu Jin ^b   Wu, Hsin Hung ^b  

^a Brand's Health Museum   (Taiwan)

^b NATIONAL CHANGHUA UNIVERSITY OF EDUCATION   (Taiwan)

Author keywords

customer satisfaction; industrial tourism; service process satisfaction; service quality; Tourism factory

Indexed keywords

DEMOGRAPHIC VARIABLES; INDEPENDENT SAMPLES; INDUSTRIAL TOURISM; INTERNAL CUSTOMER SURVEYS; SERVICE PROCESS; SERVICE QUALITY; SERVICE SATISFACTION; TRADITIONAL MANUFACTURING;

DATA MINING; HISTORY; INDUSTRY; INFORMATION SCIENCE; QUALITY OF SERVICE;

CUSTOMER SATISFACTION;

EID: 84880972323     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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