Preliminary research on customer satisfaction models in Taiwan: A case study from the automobile industry

Expert Systems with Applications

Volumn 38, Issue 8, 2011, Pages 9780-9787

  Chiu, Shao I ^a   Cheng, Ching Chan ^a   Yen, Tieh Min ^b   Hu, Hsiu Yuan ^a,c  

^a Taipei College of Maritime Technology   (Taiwan)

^b CHUNG HUA UNIVERSITY   (Taiwan)

^c Da Chien Health Medical System   (Taiwan)

Author keywords

Automobile industry; Structural equation modeling; Taiwan Customer Satisfaction Index

Indexed keywords

AUTOMOBILE INDUSTRY; MITSUBISHI MOTORS; STRUCTURAL EQUATION MODELING; TAIWAN CUSTOMER SATISFACTION INDEX; TRANSPORTATION VEHICLES;

AUTOMOBILE MANUFACTURE; AUTOMOBILES; AUTOMOTIVE INDUSTRY; COMPETITION; RESEARCH; SALES; SURVEYS;

CUSTOMER SATISFACTION;

EID: 79953678928     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2011.01.172     Document Type: Article

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