메뉴 건너뛰기




Volumn 11, Issue 4, 2003, Pages 186-201

Students as “co-producers” of education: A proposed model of student socialisation and participation at tertiary institutions

Author keywords

Customer retention; Marketing concepts; Social marketing; Students; Tertiary education

Indexed keywords


EID: 84986064441     PISSN: 09684883     EISSN: None     Source Type: Journal    
DOI: 10.1108/09684880310501377     Document Type: Article
Times cited : (86)

References (57)
  • 1
    • 0012338755 scopus 로고
    • The devil's advocate responds to an MBA student's claim that research harms learning
    • July
    • Armstrong, J.S. (1995), “The devil's advocate responds to an MBA student's claim that research harms learning”, Journal of Marketing, July, pp. 101-6.
    • (1995) Journal of Marketing , pp. 101-106
    • Armstrong, J.S.1
  • 2
    • 84986145174 scopus 로고    scopus 로고
    • Consumer performance and quality in services
    • Bateson J. (2002), “Consumer performance and quality in services”, Managing Service Quality, Vol. 12 No. 4, pp. 206-9.
    • (2002) Managing Service Quality , vol.12 , Issue.4 , pp. 206-209
    • Bateson, J.1
  • 3
    • 0030121899 scopus 로고    scopus 로고
    • Applications of structural equation modeling in marketing and consumer research: A review
    • Baumgartner, H. and Homburg, C. (1996), “Applications of structural equation modeling in marketing and consumer research: A review”, International Journal of Research in Marketing, Vol. 13, pp. 139-61.
    • (1996) International Journal of Research in Marketing , vol.13 , pp. 139-161
    • Baumgartner, H.1    Homburg, C.2
  • 4
    • 84964524353 scopus 로고    scopus 로고
    • Structural equations modeling – structural equations modeling and statements regarding causality
    • Bentler, P. (2001), “Structural equations modeling – structural equations modeling and statements regarding causality”, Journal of Consumer Psychology, Vol. 19 No. 1/2, p. 84.
    • (2001) Journal of Consumer Psychology , vol.19 , Issue.1-2 , pp. 84
    • Bentler, P.1
  • 5
    • 0031229627 scopus 로고    scopus 로고
    • Customer voluntary performance: Customers as partners in service delivery
    • Bettencourt, L.A. (1997), “Customer voluntary performance: Customers as partners in service delivery”, Journal of Retailing, Vol. 73 No. 3, pp. 383-406.
    • (1997) Journal of Retailing , vol.73 , Issue.3 , pp. 383-406
    • Bettencourt, L.A.1
  • 7
    • 0036548849 scopus 로고    scopus 로고
    • Motives to study and socialization tactics among university students
    • Bogler, R. and Somech, A. (2002), “Motives to study and socialization tactics among university students”, The Journal of Social Psychology, Vol. 142 No. 2, pp. 233-48.
    • (2002) The Journal of Social Psychology , vol.142 , Issue.2 , pp. 233-248
    • Bogler, R.1    Somech, A.2
  • 8
    • 0012906966 scopus 로고
    • Customer participation in service specification and delivery
    • http://search.global.epnet.com (EBSCO Host's Business Source Premier database)
    • Cermak, D.S.P., File, K.M. and Prince, A.R. (1994), “Customer participation in service specification and delivery”, Journal of Applied Business Research, Vol. 10 No. 2, available at: http://search.global.epnet.com (EBSCO Host's Business Source Premier database).
    • (1994) Journal of Applied Business Research , vol.10 , Issue.2
    • Cermak, D.S.P.1    File, K.M.2    Prince, A.R.3
  • 9
    • 2542536896 scopus 로고    scopus 로고
    • The customer as a productive resource: A pilot study and strategic implications
    • Claycomb, C., Lengnick-Hall, C.A. and Inks, L.W. (2001), “The customer as a productive resource: A pilot study and strategic implications”, Journal of Business Strategies, Vol. 18 No. 1, pp. 47-69.
    • (2001) Journal of Business Strategies , vol.18 , Issue.1 , pp. 47-69
    • Claycomb, C.1    Lengnick-Hall, C.A.2    Inks, L.W.3
  • 10
    • 85066171489 scopus 로고    scopus 로고
    • Do expectations meet reality? A survey of changes in first-year student opinion
    • Cook, A. and Leckey, J. (1999), “Do expectations meet reality? A survey of changes in first-year student opinion”, Journal of Further and Higher Education, Vol. 23 No. 2, pp. 157-71.
    • (1999) Journal of Further and Higher Education , vol.23 , Issue.2 , pp. 157-171
    • Cook, A.1    Leckey, J.2
  • 11
    • 0002704641 scopus 로고    scopus 로고
    • Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
    • Cronin, J.J., Brady, M.K. and Hult, G.T. (2000), “Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments”, Journal of Retailing, Vol. 76 No. 2, pp. 193-218.
    • (2000) Journal of Retailing , vol.76 , Issue.2 , pp. 193-218
    • Cronin, J.J.1    Brady, M.K.2    Hult, G.T.3
  • 12
    • 85023492582 scopus 로고    scopus 로고
    • The customer-driven approach in business education: A possible danger?
    • September/October
    • Driscoll, C. and Wicks, D. (1998), “The customer-driven approach in business education: A possible danger?”, Journal of Education for Business, September/October, pp. 58-61.
    • (1998) Journal of Education for Business , pp. 58-61
    • Driscoll, C.1    Wicks, D.2
  • 13
    • 21844517983 scopus 로고
    • Understanding classroom interaction: Students’ and professors’ contributions to students’ silence
    • Fassinger, P.A. (1995), “Understanding classroom interaction: Students’ and professors’ contributions to students’ silence”, Journal of Higher Education, Vol. 66 No. 1, pp. 82-96.
    • (1995) Journal of Higher Education , vol.66 , Issue.1 , pp. 82-96
    • Fassinger, P.A.1
  • 14
    • 84925898824 scopus 로고
    • A contingency theory of socialization
    • September
    • Feldman, D.C. (1976), “A contingency theory of socialization”, Administrative Science Quarterly, Vol. 21, September, pp. 433-50.
    • (1976) Administrative Science Quarterly , vol.21 , pp. 433-450
    • Feldman, D.C.1
  • 15
    • 0034179081 scopus 로고    scopus 로고
    • Inside the undergraduate college classroom: Faculty and students differ on the meaning of student participation
    • Fritschner, L.M. (2000), “Inside the undergraduate college classroom: Faculty and students differ on the meaning of student participation”, Journal of Higher Education, Vol. 71 No. 3, pp. 342-62.
    • (2000) Journal of Higher Education , vol.71 , Issue.3 , pp. 342-362
    • Fritschner, L.M.1
  • 16
    • 70350288866 scopus 로고    scopus 로고
    • Managing service quality by managing the service encounter: The effects of organizational socialization strategies
    • unpublished DPhil thesis, University of Cape Town Cape Town
    • Govender, K.K. (1998), “Managing service quality by managing the service encounter: The effects of organizational socialization strategies”, unpublished DPhil thesis, University of Cape Town, Cape Town.
    • (1998)
    • Govender, K.K.1
  • 17
    • 84990317739 scopus 로고    scopus 로고
    • Modeling and managing student loyalty: An approach based on the concept of relationship quality
    • Hennig-Thurau, T., Langer, M.F. and Hansen, U. (2001), “Modeling and managing student loyalty: An approach based on the concept of relationship quality”, Journal of Service Research, Vol. 3 No. 4, pp. 331-44.
    • (2001) Journal of Service Research , vol.3 , Issue.4 , pp. 331-344
    • Hennig-Thurau, T.1    Langer, M.F.2    Hansen, U.3
  • 18
    • 0009337792 scopus 로고
    • Managing service quality in higher education: The role of the student as primary consumer
    • Hill, F.M. (1995). “Managing service quality in higher education: The role of the student as primary consumer”, Quality Assurance in Education, Vol. 3 No. 3, pp. 10-21.
    • (1995) Quality Assurance in Education , vol.3 , Issue.3 , pp. 10-21
    • Hill, F.M.1
  • 19
    • 84970122283 scopus 로고
    • The educational service encounter: The socialization of students
    • Summer
    • Hoffman, K.D. and Kelley, S.W. (1991), “The educational service encounter: The socialization of students”, Journal of Marketing Education, Summer, pp. 67-77.
    • (1991) Journal of Marketing Education , pp. 67-77
    • Hoffman, K.D.1    Kelley, S.W.2
  • 20
    • 0032114391 scopus 로고    scopus 로고
    • Student participation and instructor gender in the mixed-age college classroom
    • Howard, J.R. and Henney, A.L. (1998), “Student participation and instructor gender in the mixed-age college classroom”, Journal of Higher Education, Vol. 69 No. 4, pp. 384-405.
    • (1998) Journal of Higher Education , vol.69 , Issue.4 , pp. 384-405
    • Howard, J.R.1    Henney, A.L.2
  • 21
    • 0012541637 scopus 로고    scopus 로고
    • Students’ perceptions of learning in first year in an economics and commerce faculty
    • Johnston, C. (2001), “Students’ perceptions of learning in first year in an economics and commerce faculty”, Higher Education Research and Development, Vol. 20 No. 2, pp. 169-84.
    • (2001) Higher Education Research and Development , vol.20 , Issue.2 , pp. 169-184
    • Johnston, C.1
  • 22
    • 84965537951 scopus 로고
    • Marketing student perceptions of learning activities: Structure, preferences and effectiveness
    • Spring
    • Karns, G.L. (1993), “Marketing student perceptions of learning activities: Structure, preferences and effectiveness”, Journal of Marketing Education, Spring, pp. 3-10.
    • (1993) Journal of Marketing Education , pp. 3-10
    • Karns, G.L.1
  • 23
    • 84986166410 scopus 로고
    • Customer participation in service production and delivery
    • Kelley, S.W., Donnelly, J.H. and Skinner, S.J. (1990), “Customer participation in service production and delivery”, Journal of Retailing, Vol. 66 No. 3, pp. 315-35.
    • (1990) Journal of Retailing , vol.66 , Issue.3 , pp. 315-335
    • Kelley, S.W.1    Donnelly, J.H.2    Skinner, S.J.3
  • 26
    • 0030493427 scopus 로고    scopus 로고
    • Customer contributions to quality: A different view of the customer-oriented firm
    • Lengnick-Hall, C.A. (1996), “Customer contributions to quality: A different view of the customer-oriented firm”, Academy of Management Review, Vol. 21 No. 3, pp. 791-824.
    • (1996) Academy of Management Review , vol.21 , Issue.3 , pp. 791-824
    • Lengnick-Hall, C.A.1
  • 27
    • 0005921967 scopus 로고    scopus 로고
    • From recipient to contributor: Examining customer roles and experienced outcomes
    • Lengnick-Hall, C.A., Claycomb, V. and Inks, L.W. (2000), “From recipient to contributor: Examining customer roles and experienced outcomes”, European Journal of Marketing, Vol. 34 No. 3-4, pp. 359-83.
    • (2000) European Journal of Marketing , vol.34 , Issue.3-4 , pp. 359-383
    • Lengnick-Hall, C.A.1    Claycomb, V.2    Inks, L.W.3
  • 28
    • 0036486807 scopus 로고    scopus 로고
    • University students’ perceptions of the learning environment and academic outcomes: Implications for theory and practice
    • Lizzio, A., Wilson, K. and Simons, R. (2002), “University students’ perceptions of the learning environment and academic outcomes: Implications for theory and practice”, Studies in Higher Education, Vol. 27 No. 1, pp. 27-52.
    • (2002) Studies in Higher Education , vol.27 , Issue.1 , pp. 27-52
    • Lizzio, A.1    Wilson, K.2    Simons, R.3
  • 29
    • 0000560436 scopus 로고
    • Look to customers to increase productivity
    • May/June
    • Lovelock, C.H. and Young, R.F. (1979), “Look to customers to increase productivity”, Harvard Business Review, Vol. 57, May/June, pp. 168-78.
    • (1979) Harvard Business Review , vol.57 , pp. 168-178
    • Lovelock, C.H.1    Young, R.F.2
  • 30
    • 3042751605 scopus 로고    scopus 로고
    • Sustainable competitive advantage for educational institutions: A suggested model
    • Mazzarol, T. and Soutar, G.N. (1999), “Sustainable competitive advantage for educational institutions: A suggested model”, International Journal of Educational Management, Vol. 13 No. 6, pp. 287-300.
    • (1999) International Journal of Educational Management , vol.13 , Issue.6 , pp. 287-300
    • Mazzarol, T.1    Soutar, G.N.2
  • 31
    • 0001038757 scopus 로고
    • Clients as ‘partial’ employees of service organizations: Role development in client participation
    • Mills, P.K. and Morris, J.H. (1986), “Clients as ‘partial’ employees of service organizations: Role development in client participation”, Academy of Management Review, Vol. 11 No. 4, pp. 726-35.
    • (1986) Academy of Management Review , vol.11 , Issue.4 , pp. 726-735
    • Mills, P.K.1    Morris, J.H.2
  • 32
    • 84986096161 scopus 로고
    • The commitment-trust theory of relationship marketing
    • July
    • Morgan, R.M. and Hunt, S.D. (1994), “The commitment-trust theory of relationship marketing”, Journal of Marketing, Vol. 58, July, pp. 20-38.
    • (1994) Journal of Marketing , vol.58 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 33
    • 0035641434 scopus 로고    scopus 로고
    • Perceived instructor argumentativeness and verbal aggressiveness in the college classroom: Effects on student perceptions of climate, apprehension, and state motivation
    • Myers, S.A. and Rocca, K.A. (2001), “Perceived instructor argumentativeness and verbal aggressiveness in the college classroom: Effects on student perceptions of climate, apprehension, and state motivation”, Western Journal of Communication, Vol. 65 No. 2, pp. 113-37.
    • (2001) Western Journal of Communication , vol.65 , Issue.2 , pp. 113-137
    • Myers, S.A.1    Rocca, K.A.2
  • 35
    • 84958312965 scopus 로고
    • The development of an instrument to measure classroom apprehension
    • April
    • Neer, M.R. (1987), “The development of an instrument to measure classroom apprehension”, Communication Education, Vol. 36, April, pp. 154-66.
    • (1987) Communication Education , vol.36 , pp. 154-166
    • Neer, M.R.1
  • 36
    • 84973611203 scopus 로고    scopus 로고
    • Structural equations modeling – structural equations modeling and statements regarding causality
    • Netemeyer, R. (2001), “Structural equations modeling – structural equations modeling and statements regarding causality”, Journal of Consumer Psychology, Vol. 19 No. 1/2, pp. 83-84.
    • (2001) Journal of Consumer Psychology , vol.19 , Issue.1-2 , pp. 83-84
    • Netemeyer, R.1
  • 37
    • 9144267294 scopus 로고    scopus 로고
    • Exploring cultural differences in classroom expectations of students from the United States and Taiwan
    • May/June
    • Niehoff, B.P., Turnley, W.H., Yen, H.J.R. and Sheu, C. (2001), “Exploring cultural differences in classroom expectations of students from the United States and Taiwan”, Journal of Education for Business, May/June, pp. 289-93.
    • (2001) Journal of Education for Business , pp. 289-293
    • Niehoff, B.P.1    Turnley, W.H.2    Yen, H.J.R.3    Sheu, C.4
  • 38
    • 0030140589 scopus 로고    scopus 로고
    • Discussion in the college classroom: Triangulating observational and survey results
    • Nunn, C.E. (1996), “Discussion in the college classroom: Triangulating observational and survey results”, Journal of Higher Education, Vol. 67 No. 3, pp. 243-66.
    • (1996) Journal of Higher Education , vol.67 , Issue.3 , pp. 243-266
    • Nunn, C.E.1
  • 39
    • 84986047363 scopus 로고    scopus 로고
    • Modelling module evaluation in marketing education
    • Palihawadana, D. and Holmes, G. (1999), “Modelling module evaluation in marketing education”, Quality Assurance in Education, Vol. 7 No. 1, pp. 41-46.
    • (1999) Quality Assurance in Education , vol.7 , Issue.1 , pp. 41-46
    • Palihawadana, D.1    Holmes, G.2
  • 40
    • 21344478010 scopus 로고
    • Reliability and predictive validity of the motivated strategies for learning questionnaire (MSLQ)
    • http://search.global.epnet.com (EBSCO Host's Academic Search Premier database)
    • Pintrich, P.R. and Smith, D.A.F. (1993), “Reliability and predictive validity of the motivated strategies for learning questionnaire (MSLQ)”, Educational and Psychological Measurement, Vol. 53 No. 3, available at: http://search.global.epnet.com (EBSCO Host's Academic Search Premier database).
    • (1993) Educational and Psychological Measurement , vol.53 , Issue.3
    • Pintrich, P.R.1    Smith, D.A.F.2
  • 41
    • 3543090783 scopus 로고    scopus 로고
    • The first-year experience project: A model for university-wide change
    • Pitkethly, A. and Prosser, M. (2001), “The first-year experience project: A model for university-wide change”, Higher Education Research and Development, Vol. 20 No. 2, pp. 185-98.
    • (2001) Higher Education Research and Development , vol.20 , Issue.2 , pp. 185-198
    • Pitkethly, A.1    Prosser, M.2
  • 42
    • 5444269675 scopus 로고
    • A performance indicator of teaching quality in higher education: The course experience questionnaire
    • http://search.global.epnet.com (EBSCO Host's Academic Search Premier database)
    • Ramsden, P. (1991), “A performance indicator of teaching quality in higher education: The course experience questionnaire”, Studies in Higher Education, Vol. 16 No. 2, available at: http://search.global.epnet.com (EBSCO Host's Academic Search Premier database).
    • (1991) Studies in Higher Education , vol.16 , Issue.2
    • Ramsden, P.1
  • 43
    • 0000846972 scopus 로고
    • Role conflict and ambiguity in complex organizations
    • Rizzo, J.R., House, R.J. and Lirtzman, S.E. (1970), “Role conflict and ambiguity in complex organizations”, Administrative Science Quarterly, Vol. 15 No. 2, pp. 150-63.
    • (1970) Administrative Science Quarterly , vol.15 , Issue.2 , pp. 150-163
    • Rizzo, J.R.1    House, R.J.2    Lirtzman, S.E.3
  • 44
    • 0006316933 scopus 로고    scopus 로고
    • Customer participation in services production and delivery
    • Ed. Swartz, T.A. Ed. Iacobucci, D. Sage Thousand Oaks, CA
    • Rodie, A.R. and Kleine, S.S. (2000), “Customer participation in services production and delivery”, in Ed. Swartz, T.A. and Ed. Iacobucci, D. (Eds), Handbook of Services Marketing and Management, Sage, Thousand Oaks, CA, pp. 111-25.
    • (2000) Handbook of Services Marketing and Management , pp. 111-125
    • Rodie, A.R.1    Kleine, S.S.2
  • 45
    • 84952405136 scopus 로고
    • The effects of perceived sexism in female and male college professors on students’ descriptions of classroom climate
    • July
    • Rosenfeld, L.B. and Jarrard, M.W. (1985), “The effects of perceived sexism in female and male college professors on students’ descriptions of classroom climate”, Communication Education, Vol. 34, July, pp. 205-13.
    • (1985) Communication Education , vol.34 , pp. 205-213
    • Rosenfeld, L.B.1    Jarrard, M.W.2
  • 48
    • 0040206286 scopus 로고
    • Are students customers? The metaphoric mismatch between management and education
    • http://infotrac.galegroup.com/menu (Infotrac's Expanded Academic ASAP database)
    • Schwartzman, R. (1995), “Are students customers? The metaphoric mismatch between management and education”, Education, Vol. 116 No. 2, available at: http://infotrac.galegroup.com/menu (Infotrac's Expanded Academic ASAP database).
    • (1995) Education , vol.116 , Issue.2
    • Schwartzman, R.1
  • 49
    • 1842648271 scopus 로고    scopus 로고
    • The academic as service provider: Is the customer ‘always right’?
    • Scott, S.V. (1999), “The academic as service provider: Is the customer ‘always right’?”, Journal of Higher Education Policy and Management, Vol. 21 No. 2, pp. 193-202.
    • (1999) Journal of Higher Education Policy and Management , vol.21 , Issue.2 , pp. 193-202
    • Scott, S.V.1
  • 50
    • 84986181518 scopus 로고
    • A role theory perspective on dyadic interactions: The service encounter
    • Winter
    • Solomon, M.R., Surprenant, C., Czepiel, J.A. and Gutman, E.G. (1985), “A role theory perspective on dyadic interactions: The service encounter”, Journal of Marketing, Vol. 49, Winter, pp. 99-111.
    • (1985) Journal of Marketing , vol.49 , pp. 99-111
    • Solomon, M.R.1    Surprenant, C.2    Czepiel, J.A.3    Gutman, E.G.4
  • 52
    • 41549167981 scopus 로고    scopus 로고
    • Changing expectations: Preparing students for flexible learning
    • Taylor, P.G. (2000), “Changing expectations: Preparing students for flexible learning”, The International Journal for Academic Development, Vol. 5 No. 2, pp. 107-15.
    • (2000) The International Journal for Academic Development , vol.5 , Issue.2 , pp. 107-115
    • Taylor, P.G.1
  • 55
    • 0642277251 scopus 로고    scopus 로고
    • The development, validation and application of the course experience questionnaire
    • http://search.global.epnet.com (EBSCO Host's Academic Search Premier database)
    • Wilson, K.L. and Lizzio, A. (1997), “The development, validation and application of the course experience questionnaire”, Studies in Higher Education, Vol. 22 No. 1, available at: http://search.global.epnet.com (EBSCO Host's Academic Search Premier database).
    • (1997) Studies in Higher Education , vol.22 , Issue.1
    • Wilson, K.L.1    Lizzio, A.2
  • 56
    • 84970235334 scopus 로고
    • Paradigm shifts in business education: Using active learning to deliver services-marketing content
    • Fall
    • Wright, L.K., Bitner, M.J. and Zeithaml, V.A. (1994), “Paradigm shifts in business education: Using active learning to deliver services-marketing content”, Journal of Marketing Education, Fall, pp. 5-19.
    • (1994) Journal of Marketing Education , pp. 5-19
    • Wright, L.K.1    Bitner, M.J.2    Zeithaml, V.A.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.