Consumer performance and quality in services

Managing Service Quality: An International Journal

Volumn 12, Issue 4, 2002, Pages 206-209

  Bateson, John ^a  

^a SHL Group Plc   (United Kingdom)

Author keywords

Consumer behaviour; Customer satisfaction; Measurement; Service quality

Indexed keywords

EID: 84986145174     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520210434811     Document Type: Article

References (20)

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