Applying revised gap analysis model in measuring hotel service quality

SpringerPlus

Volumn 5, Issue 1, 2016, Pages

  Lee, Yu Cheng ^a   Wang, Yu Che ^a   Chien, Chih Hung ^a,b   Wu, Chia Huei ^c   Lu, Shu Chiung ^a,b   Tsai, Sang Bing ^d,e,f,g   Dong, Weiwei ^h  

^a CHUNG HUA UNIVERSITY   (Taiwan)

^b LEE MING INSTITUTE OF TECHNOLOGY   (Taiwan)

^c YUANPEI UNIVERSITY   (Taiwan)

^d UNIVERSITY OF ELECTRONIC SCIENCE AND TECHNOLOGY OF CHINA   (China)

^e SHANGHAI MARITIME UNIVERSITY   (China)

^f NANKAI UNIVERSITY   (China)

^g DALIAN UNIVERSITY OF TECHNOLOGY   (China)

^h SHANGHAI INSTITUTE OF TECHNOLOGY   (China)

Author keywords

Business management; Gap analysis; Gap model; HOLSERV; Service quality

Indexed keywords

EID: 84979738894     PISSN: None     EISSN: 21931801     Source Type: Journal    
DOI: 10.1186/s40064-016-2823-z     Document Type: Article

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