Guest-Defined Hotel Service Quality and Its Impacts on Guest Loyalty

Journal of Quality Assurance in Hospitality and Tourism

Volumn 17, Issue 3, 2016, Pages 311-332

  Luo, Zhenpeng ^a   Qu, Hailin ^b,c  

^a BEIJING UNION UNIVERSITY   (China)

^b OKLAHOMA STATE UNIVERSITY   (United States)

^c SUN YAT SEN UNIVERSITY   (China)

Author keywords

China s hotel industry; hotel service quality; revisit intention; satisfaction; word of mouth

Indexed keywords

EID: 85032070214     PISSN: 1528008X     EISSN: 15280098     Source Type: Journal    
DOI: 10.1080/1528008X.2015.1077185     Document Type: Article

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