Measuring the performance of IT services: An assessment of SERVQUAL

International Journal of Accounting Information Systems

Volumn 3, Issue 3, 2002, Pages 151-164

  Kang, Helen ^a   Bradley, Graham ^a  

^a UNIVERSITY OF NEW SOUTH WALES   (Australia)

Author keywords

Information technology (IT); Performance measurement; Service quality; SERVQUAL

Indexed keywords

EID: 0036791039     PISSN: 14670895     EISSN: None     Source Type: Journal    
DOI: 10.1016/S1467-0895(02)00031-3     Document Type: Article

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