Systematic review of the elements and service standards of delightful service

International Journal of Contemporary Hospitality Management

Volumn 28, Issue 7, 2016, Pages 1310-1337

  Chun Wang, Jen ^a   Wang, Yi Chieh ^b   Tai, Yang Fei ^b  

^a NATIONAL KAOHSIUNG NORMAL UNIVERSITY   (Taiwan)

^b CHIA NAN UNIVERSITY OF PHARMACY AND SCIENCE   (Taiwan)

Author keywords

Consumer experience; Customer delight; Delightful service; Hospitality; The Delphi method

Indexed keywords

EID: 84978720938     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/IJCHM-08-2014-0400     Document Type: Article

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