메뉴 건너뛰기




Volumn 82, Issue 2, 2006, Pages 115-126

The role of retailer interest on shopping behavior

Author keywords

Repatronage intentions; Retailer interest; Shopping behavior

Indexed keywords


EID: 33646043135     PISSN: 00224359     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretai.2005.05.001     Document Type: Article
Times cited : (119)

References (59)
  • 2
    • 0011939750 scopus 로고
    • Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
    • Anderson E.W., Fornell C., and Lehman D.R. Customer Satisfaction, Market Share, and Profitability: Findings from Sweden. Journal of Marketing 58 July (1994) 53-66
    • (1994) Journal of Marketing , vol.58 , Issue.July , pp. 53-66
    • Anderson, E.W.1    Fornell, C.2    Lehman, D.R.3
  • 3
    • 41649112685 scopus 로고
    • Structural Equation Modeling in Practice: A Review and Recommended Two-step Approach
    • Anderson J.C., and Gerbing D.W. Structural Equation Modeling in Practice: A Review and Recommended Two-step Approach. Psychological Bulletin 103 3 (1988) 411-423
    • (1988) Psychological Bulletin , vol.103 , Issue.3 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 5
    • 0034239390 scopus 로고    scopus 로고
    • Atmospheric Affect as a Tool for Creating Value and Gaining Share of Customer
    • Babin B.J., and Attaway J.S. Atmospheric Affect as a Tool for Creating Value and Gaining Share of Customer. Journal of Business Research 49 August (2000) 91-99
    • (2000) Journal of Business Research , vol.49 , Issue.August , pp. 91-99
    • Babin, B.J.1    Attaway, J.S.2
  • 6
    • 21344485409 scopus 로고
    • Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value
    • Babin B.J., Darden W.R., and Griffin M. Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value. Journal of Consumer Research 20 March (1994) 644-656
    • (1994) Journal of Consumer Research , vol.20 , Issue.March , pp. 644-656
    • Babin, B.J.1    Darden, W.R.2    Griffin, M.3
  • 7
    • 33646039841 scopus 로고    scopus 로고
    • In Two-part Harmony: Selling and Jamming
    • Ballon M. In Two-part Harmony: Selling and Jamming. Inc. 20 11 (1998) 21-23
    • (1998) Inc. , vol.20 , Issue.11 , pp. 21-23
    • Ballon, M.1
  • 9
    • 0001965293 scopus 로고
    • The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
    • Bitner M.J., Booms B.H., and Tetrault M.S. The Service Encounter: Diagnosing Favorable and Unfavorable Incidents. Journal of Marketing 54 January (1990) 71-84
    • (1990) Journal of Marketing , vol.54 , Issue.January , pp. 71-84
    • Bitner, M.J.1    Booms, B.H.2    Tetrault, M.S.3
  • 12
    • 33646018997 scopus 로고    scopus 로고
    • Shaping Up for the Shopper
    • Bond C. Shaping Up for the Shopper. Marketing October 24 (1996) 29
    • (1996) Marketing , Issue.October 24 , pp. 29
    • Bond, C.1
  • 14
    • 0037813531 scopus 로고    scopus 로고
    • Entertailing
    • Buss D.D. Entertailing. Nation's Business 85 12 (1997) 12-18
    • (1997) Nation's Business , vol.85 , Issue.12 , pp. 12-18
    • Buss, D.D.1
  • 15
    • 33646053235 scopus 로고    scopus 로고
    • Building Customer Relationships with Data Mining
    • Buta P. Building Customer Relationships with Data Mining. Chain Store Age 72 11 (1996) 88
    • (1996) Chain Store Age , vol.72 , Issue.11 , pp. 88
    • Buta, P.1
  • 16
    • 0026180466 scopus 로고
    • The Next Generation of Moderator Research in Personality Psychology
    • Chaplin W.F. The Next Generation of Moderator Research in Personality Psychology. Journal of Personality 91 June (1991) 143-178
    • (1991) Journal of Personality , vol.91 , Issue.June , pp. 143-178
    • Chaplin, W.F.1
  • 17
    • 0001878819 scopus 로고
    • A Paradigm for Developing Better Measures of Marketing Constructs
    • Churchill Jr. G.A. A Paradigm for Developing Better Measures of Marketing Constructs. Journal of Marketing Research 16 February (1979) 64-73
    • (1979) Journal of Marketing Research , vol.16 , Issue.February , pp. 64-73
    • Churchill Jr., G.A.1
  • 19
    • 0000793675 scopus 로고
    • Attitude, affect, and consumer behavior
    • Moore B.S., and Isen A.M. (Eds), Cambridge University Press, New York
    • Cohen J.B. Attitude, affect, and consumer behavior. In: Moore B.S., and Isen A.M. (Eds). Affect and Social Behavior (1990), Cambridge University Press, New York 152-206
    • (1990) Affect and Social Behavior , pp. 152-206
    • Cohen, J.B.1
  • 20
    • 0001285181 scopus 로고
    • Shopping Motives, Emotional states and Retail Outcomes
    • Dawson S., Bloch P.H., and Ridgway N.M. Shopping Motives, Emotional states and Retail Outcomes. Journal of Retailing 66 4 (1990) 408-427
    • (1990) Journal of Retailing , vol.66 , Issue.4 , pp. 408-427
    • Dawson, S.1    Bloch, P.H.2    Ridgway, N.M.3
  • 21
    • 0000466181 scopus 로고
    • The Neglected Variety Drive: A Useful Concept for Consumer Behavior
    • Faison E.W.J. The Neglected Variety Drive: A Useful Concept for Consumer Behavior. Journal of Consumer Research 4 December (1977) 172-175
    • (1977) Journal of Consumer Research , vol.4 , Issue.December , pp. 172-175
    • Faison, E.W.J.1
  • 23
    • 0002469577 scopus 로고
    • A National Customer Satisfaction Barometer: The Swedish Experience
    • Fornell C. A National Customer Satisfaction Barometer: The Swedish Experience. Journal of Marketing 56 January (1992) 6-21
    • (1992) Journal of Marketing , vol.56 , Issue.January , pp. 6-21
    • Fornell, C.1
  • 24
    • 0000009769 scopus 로고
    • Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
    • Fornell C., and Larcker D.F. Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research 18 February (1981) 39-50
    • (1981) Journal of Marketing Research , vol.18 , Issue.February , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 25
    • 33646038632 scopus 로고    scopus 로고
    • Sweet Smell of Success
    • Gentry C.R. Sweet Smell of Success. Chain Store Age 80 4 (2004) 33-34
    • (2004) Chain Store Age , vol.80 , Issue.4 , pp. 33-34
    • Gentry, C.R.1
  • 26
    • 0000789331 scopus 로고
    • An Updated Paradigm for Scale Development Incorporating Unidimensionality and its Assessment
    • Gerbing D.W., and Anderson J.C. An Updated Paradigm for Scale Development Incorporating Unidimensionality and its Assessment. Journal of Marketing Research 25 May (1988) 186-192
    • (1988) Journal of Marketing Research , vol.25 , Issue.May , pp. 186-192
    • Gerbing, D.W.1    Anderson, J.C.2
  • 29
    • 0013146939 scopus 로고    scopus 로고
    • Switching Barriers and Repurchase Intentions in Services
    • Jones M.A., Mothersbaugh D.L., and Beatty S.E. Switching Barriers and Repurchase Intentions in Services. Journal of Retailing 76 2 (2000) 259-274
    • (2000) Journal of Retailing , vol.76 , Issue.2 , pp. 259-274
    • Jones, M.A.1    Mothersbaugh, D.L.2    Beatty, S.E.3
  • 30
    • 0001848840 scopus 로고
    • Why Satisfied Customers Defect
    • Jones T.O., and Sasser Jr. W.E. Why Satisfied Customers Defect. Harvard Business Review November-December (1995) 88-99
    • (1995) Harvard Business Review , vol.November-December , pp. 88-99
    • Jones, T.O.1    Sasser Jr., W.E.2
  • 32
  • 33
    • 21344490692 scopus 로고
    • The Mature Brand and Brand Interest: An Alternative Consequence of Ad-evoked Affect
    • Machleit K.A., Allen C.T., and Madden T.J. The Mature Brand and Brand Interest: An Alternative Consequence of Ad-evoked Affect. Journal of Marketing 57 October (1993) 72-82
    • (1993) Journal of Marketing , vol.57 , Issue.October , pp. 72-82
    • Machleit, K.A.1    Allen, C.T.2    Madden, T.J.3
  • 34
    • 11544344740 scopus 로고
    • Consumer psychology's potential contribution to social science
    • Stuart J.A., Julie A.E., and Tony M.D. (Eds), Quorum Books, Westport, CT
    • Maloney J.C. Consumer psychology's potential contribution to social science. In: Stuart J.A., Julie A.E., and Tony M.D. (Eds). Emotion in advertising: theoretical and practical explorations (1990), Quorum Books, Westport, CT 329-367
    • (1990) Emotion in advertising: theoretical and practical explorations , pp. 329-367
    • Maloney, J.C.1
  • 35
    • 21344486274 scopus 로고
    • Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction
    • Mano H., and Oliver R.L. Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction. Journal of Consumer Research 20 December (1993) 451-466
    • (1993) Journal of Consumer Research , vol.20 , Issue.December , pp. 451-466
    • Mano, H.1    Oliver, R.L.2
  • 36
    • 0036810721 scopus 로고    scopus 로고
    • A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts
    • Maxham J.G., and Netemeyer R.G. A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts. Journal of Marketing 66 4 (2002) 57-71
    • (2002) Journal of Marketing , vol.66 , Issue.4 , pp. 57-71
    • Maxham, J.G.1    Netemeyer, R.G.2
  • 39
    • 0002106437 scopus 로고
    • Cognitive, Affective, and Attribute Bases of the Satisfaction Response
    • Oliver R.L. Cognitive, Affective, and Attribute Bases of the Satisfaction Response. Journal of Consumer Research 20 December (1993) 418-430
    • (1993) Journal of Consumer Research , vol.20 , Issue.December , pp. 418-430
    • Oliver, R.L.1
  • 41
    • 0033439536 scopus 로고    scopus 로고
    • Whence Consumer Loyalty
    • Oliver R.L. Whence Consumer Loyalty. Journal of Marketing 63 Special Issue (1999) 33-44
    • (1999) Journal of Marketing , vol.63 , Issue.SPEC. ISSUE , pp. 33-44
    • Oliver, R.L.1
  • 42
    • 0031227465 scopus 로고    scopus 로고
    • Customer Delight: Foundations, Findings, and Managerial Insight
    • Oliver R.L., Rust R.T., and Varki S. Customer Delight: Foundations, Findings, and Managerial Insight. Journal of Retailing 73 3 (1997) 311-336
    • (1997) Journal of Retailing , vol.73 , Issue.3 , pp. 311-336
    • Oliver, R.L.1    Rust, R.T.2    Varki, S.3
  • 43
    • 0002852072 scopus 로고
    • Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach
    • Oliver R.L., and Swan J.E. Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach. Journal of Marketing 53 April (1989) 21-35
    • (1989) Journal of Marketing , vol.53 , Issue.April , pp. 21-35
    • Oliver, R.L.1    Swan, J.E.2
  • 44
    • 0025459004 scopus 로고
    • What's Basic about Basic Emotions?
    • Ortony A., and Turner T.J. What's Basic about Basic Emotions?. Psychological Review 97 July (1990) 315-331
    • (1990) Psychological Review , vol.97 , Issue.July , pp. 315-331
    • Ortony, A.1    Turner, T.J.2
  • 45
    • 3242660262 scopus 로고
    • Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research
    • Parasuraman A., Zeithaml V.A., and Berry L.L. Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research. Journal of Marketing 58 January (1994) 111-124
    • (1994) Journal of Marketing , vol.58 , Issue.January , pp. 111-124
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 46
    • 33646041366 scopus 로고    scopus 로고
    • Happiness isn't Everything
    • Reese S. Happiness isn't Everything. American Demographics May (1996) 52-58
    • (1996) American Demographics , Issue.May , pp. 52-58
    • Reese, S.1
  • 47
    • 21744438808 scopus 로고    scopus 로고
    • Measuring Emotions in the Consumption Experience
    • Richins M.L. Measuring Emotions in the Consumption Experience. Journal of Consumer Research 24 September (1997) 127-146
    • (1997) Journal of Consumer Research , vol.24 , Issue.September , pp. 127-146
    • Richins, M.L.1
  • 49
    • 0000455143 scopus 로고
    • Postpurchase Communication by Consumers
    • Swan J.E., and Oliver R.L. Postpurchase Communication by Consumers. Journal of Retailing 65 Winter (1989) 516-533
    • (1989) Journal of Retailing , vol.65 , Issue.Winter , pp. 516-533
    • Swan, J.E.1    Oliver, R.L.2
  • 50
    • 0002671379 scopus 로고
    • Disconfirmation of Expectations and Satisfaction with a Retail Service
    • Swan J.E., and Trawick I.F. Disconfirmation of Expectations and Satisfaction with a Retail Service. Journal of Retailing 57 3 (1981) 49-67
    • (1981) Journal of Retailing , vol.57 , Issue.3 , pp. 49-67
    • Swan, J.E.1    Trawick, I.F.2
  • 52
    • 43949153571 scopus 로고
    • An Assessment of the Relationship Between Service Quality and Customer Satisfaction in the Formation of Consumers' Purchase Intentions
    • Taylor S.A., and Baker T.L. An Assessment of the Relationship Between Service Quality and Customer Satisfaction in the Formation of Consumers' Purchase Intentions. Journal of Retailing 70 2 (1994) 163-178
    • (1994) Journal of Retailing , vol.70 , Issue.2 , pp. 163-178
    • Taylor, S.A.1    Baker, T.L.2
  • 53
    • 0032162231 scopus 로고    scopus 로고
    • Excitement at the Mall: Determinants and Effects on Shopping Response
    • Wakefield K.L., and Baker J. Excitement at the Mall: Determinants and Effects on Shopping Response. Journal of Retailing 74 4 (1998) 515-539
    • (1998) Journal of Retailing , vol.74 , Issue.4 , pp. 515-539
    • Wakefield, K.L.1    Baker, J.2
  • 54
    • 33646021662 scopus 로고    scopus 로고
    • Destination Retail is on its Way
    • Waskom K. Destination Retail is on its Way. Marketing News 13 March (2000) 15
    • (2000) Marketing News , Issue.13 March , pp. 15
    • Waskom, K.1
  • 55
    • 0000922949 scopus 로고
    • Product/Consumption-based Affective Responses and Postpurchase Processes
    • Westbrook R.A. Product/Consumption-based Affective Responses and Postpurchase Processes. Journal of Marketing Research 24 August (1987) 258-270
    • (1987) Journal of Marketing Research , vol.24 , Issue.August , pp. 258-270
    • Westbrook, R.A.1
  • 56
    • 33646018379 scopus 로고    scopus 로고
    • Levi's Fashions a New Attitude
    • Wilson M. Levi's Fashions a New Attitude. Chain Store Age 75 10 (1999) 134-136
    • (1999) Chain Store Age , vol.75 , Issue.10 , pp. 134-136
    • Wilson, M.1
  • 57
    • 0002472115 scopus 로고
    • A critical review of consumer satisfaction
    • Zeithaml V.A. (Ed), American Marketing Association, Chicago
    • Yi Y. A critical review of consumer satisfaction. In: Zeithaml V.A. (Ed). Review of marketing 1990 (1991), American Marketing Association, Chicago 68-123
    • (1991) Review of marketing 1990 , pp. 68-123
    • Yi, Y.1
  • 58
    • 0010971777 scopus 로고    scopus 로고
    • Effects of Store Characteristics and in-store Emotional Experiences on Store Attitude
    • Yoo C., Park J., and MacInnis D.J. Effects of Store Characteristics and in-store Emotional Experiences on Store Attitude. Journal of Business Research 42 3 (1998) 253-263
    • (1998) Journal of Business Research , vol.42 , Issue.3 , pp. 253-263
    • Yoo, C.1    Park, J.2    MacInnis, D.J.3
  • 59
    • 0000544724 scopus 로고
    • Measuring the Involvement Construct
    • Zaichkowsky J.L. Measuring the Involvement Construct. Journal of Consumer Research 12 December (1985) 341-352
    • (1985) Journal of Consumer Research , vol.12 , Issue.December , pp. 341-352
    • Zaichkowsky, J.L.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.