The effect of emotional provider support on angry versus anxious consumers

International Journal of Research in Marketing

Volumn 24, Issue 3, 2007, Pages 268-275

  Menon, Kalyani ^a   Dubé, Laurette ^b  

^a WILFRID LAURIER UNIVERSITY   (Canada)

^b MCGILL UNIVERSITY   (Canada)

Author keywords

Consumer emotions; Coping; Provider response strategies; Services

Indexed keywords

EID: 34548043737     PISSN: 01678116     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijresmar.2007.04.001     Document Type: Article

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