Role of service encounter and physical environment performances, novelty, satisfaction, and affective commitment in generating cruise passenger loyalty

Asia Pacific Journal of Tourism Research

Volumn 22, Issue 2, 2017, Pages 131-146

  Lee, Sanghyeop ^a   Chua, Bee Lia ^b   Han, Heesup ^c  

^a SUNWAY UNIVERSITY   (Malaysia)

^b UNIVERSITY PUTRA MALAYSIA   (Malaysia)

^c Sejong University   (South Korea)

Author keywords

Affective commitment; cruise; loyalty; physical environment; service encounter

Indexed keywords

EQUATION; MODELING; PERFORMANCE ASSESSMENT; TOURISM;

VINDULA ARSINOE;

EID: 84965002433     PISSN: 10941665     EISSN: 17416507     Source Type: Journal    
DOI: 10.1080/10941665.2016.1182039     Document Type: Article

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