-
1
-
-
20444485853
-
Antecedents and consequences of customer-company identification: Expanding the role of relationship marketing
-
M. Ahearne, C.B. Bhattacharya, and T. Gruen Antecedents and consequences of customer-company identification: expanding the role of relationship marketing J. Appl. Psychol. 90 3 2005 574 585
-
(2005)
J. Appl. Psychol.
, vol.90
, Issue.3
, pp. 574-585
-
-
Ahearne, M.1
Bhattacharya, C.B.2
Gruen, T.3
-
2
-
-
77955611020
-
The impact of customer community participation on customer behaviors: An empirical investigation
-
R. Algesheimer, S. Borle, U.M. Dholakia, and S.S. Singh The impact of customer community participation on customer behaviors: an empirical investigation Mark. Sci. 29 4 2010 756 769
-
(2010)
Mark. Sci.
, vol.29
, Issue.4
, pp. 756-769
-
-
Algesheimer, R.1
Borle, S.2
Dholakia, U.M.3
Singh, S.S.4
-
3
-
-
22544454760
-
The social influence of brand community: Evidence from European car clubs
-
R. Algesheimer, U.M. Dholakia, and A. Herrmann The social influence of brand community: evidence from European car clubs J. Mark. 69 3 2005 19 34
-
(2005)
J. Mark.
, vol.69
, Issue.3
, pp. 19-34
-
-
Algesheimer, R.1
Dholakia, U.M.2
Herrmann, A.3
-
4
-
-
10344266009
-
Relationship marketing and brand involvement of professionals through web-enhanced brand communities: The case of Coloplast
-
P.H. Andersen Relationship marketing and brand involvement of professionals through web-enhanced brand communities: the case of Coloplast Ind. Mark. Manag. 34 1 2005 39 51
-
(2005)
Ind. Mark. Manag.
, vol.34
, Issue.1
, pp. 39-51
-
-
Andersen, P.H.1
-
5
-
-
41649112685
-
Structural equation modeling in practice: A review and recommended two-step approach
-
J.C. Anderson, and D.W. Gerbing Structural equation modeling in practice: a review and recommended two-step approach Psychol. Bull. 103 3 1988 411 423
-
(1988)
Psychol. Bull.
, vol.103
, Issue.3
, pp. 411-423
-
-
Anderson, J.C.1
Gerbing, D.W.2
-
6
-
-
0000357545
-
Estimating nonresponse bias in mail surveys
-
J.S. Armstrong, and T.S. Overton Estimating nonresponse bias in mail surveys J. Mark. Res. 14 3 1977 396 402
-
(1977)
J. Mark. Res.
, vol.14
, Issue.3
, pp. 396-402
-
-
Armstrong, J.S.1
Overton, T.S.2
-
7
-
-
21344485409
-
Work and/or fun: Measuring hedonic and utilitarian shopping value
-
B.J. Babin, W.R. Darden, and M. Griffin Work and/or fun: measuring hedonic and utilitarian shopping value J. Consum. Res. 20 4 1994 644 656
-
(1994)
J. Consum. Res.
, vol.20
, Issue.4
, pp. 644-656
-
-
Babin, B.J.1
Darden, W.R.2
Griffin, M.3
-
8
-
-
21844510537
-
Reflections on relationship marketing in consumer markets
-
R.P. Bagozzi Reflections on relationship marketing in consumer markets J. Acad. Market. Sci. 23 4 1995 272 277
-
(1995)
J. Acad. Market. Sci.
, vol.23
, Issue.4
, pp. 272-277
-
-
Bagozzi, R.P.1
-
9
-
-
33645004422
-
Consumer action: Automaticity, purposiveness, and self-regulation
-
N.K. Malhotra, Sharpe Armonk, NY
-
R.P. Bagozzi Consumer action: automaticity, purposiveness, and self-regulation N.K. Malhotra, Review of Marketing Research vol. 2 2006 Sharpe Armonk, NY 3 42
-
(2006)
Review of Marketing Research
, vol.2
, pp. 3-42
-
-
Bagozzi, R.P.1
-
10
-
-
79958697053
-
Measurement and meaning in information systems and organizational research: Methodological and philosophical foundations
-
R.P. Bagozzi Measurement and meaning in information systems and organizational research: methodological and philosophical foundations MIS Q. 35 2 2011 261 292
-
(2011)
MIS Q.
, vol.35
, Issue.2
, pp. 261-292
-
-
Bagozzi, R.P.1
-
11
-
-
0040671852
-
Intentional social action in virtual communities
-
R.P. Bagozzi, and U.M. Dholakia Intentional social action in virtual communities J. Interact. Mark. 16 2 2002 2 21
-
(2002)
J. Interact. Mark.
, vol.16
, Issue.2
, pp. 2-21
-
-
Bagozzi, R.P.1
Dholakia, U.M.2
-
12
-
-
33745601682
-
Open source software user communities: A study of participation in Linux user groups
-
R.P. Bagozzi, and U.M. Dholakia Open source software user communities: a study of participation in Linux user groups Manag. Sci. 52 7 2006 1099 1115
-
(2006)
Manag. Sci.
, vol.52
, Issue.7
, pp. 1099-1115
-
-
Bagozzi, R.P.1
Dholakia, U.M.2
-
13
-
-
51249177591
-
On the evaluation of structural equation models
-
R.P. Bagozzi, and Y. Yi On the evaluation of structural equation models J. Acad. Mark. Sci. 16 1 1988 74 94
-
(1988)
J. Acad. Mark. Sci.
, vol.16
, Issue.1
, pp. 74-94
-
-
Bagozzi, R.P.1
Yi, Y.2
-
14
-
-
84936824236
-
Assessing construct validity in organizational research
-
R.P. Bagozzi, Y. Yi, and L.W. Phillips Assessing construct validity in organizational research Adm. Sci. Q. 36 3 1991 421 458
-
(1991)
Adm. Sci. Q.
, vol.36
, Issue.3
, pp. 421-458
-
-
Bagozzi, R.P.1
Yi, Y.2
Phillips, L.W.3
-
15
-
-
84907577264
-
Paying it forward vs. Rewarding reputation: Mechanisms of generalized reciprocity
-
W.E. Baker, and N. Bulkley Paying it forward vs. rewarding reputation: mechanisms of generalized reciprocity Organ. Sci. 25 5 2014 1493 1510
-
(2014)
Organ. Sci.
, vol.25
, Issue.5
, pp. 1493-1510
-
-
Baker, W.E.1
Bulkley, N.2
-
16
-
-
33746878674
-
Self-efficacy mechanism in human agency
-
A. Bandura Self-efficacy mechanism in human agency Am. Psychol. 37 2 1982 122 147
-
(1982)
Am. Psychol.
, vol.37
, Issue.2
, pp. 122-147
-
-
Bandura, A.1
-
18
-
-
0023020183
-
The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations
-
R.M. Baron, and D.A. Kenny The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations J. Pers. Soc. Psychol. 51 6 1986 1173 1182
-
(1986)
J. Pers. Soc. Psychol.
, vol.51
, Issue.6
, pp. 1173-1182
-
-
Baron, R.M.1
Kenny, D.A.2
-
19
-
-
33947397054
-
Autonomy as a moderator of the relationships between the Big Five personality dimensions and job performance
-
M.R. Barrick, and M.K. Mount Autonomy as a moderator of the relationships between the Big Five personality dimensions and job performance J. Appl. Psychol. 78 1 1993 111 118
-
(1993)
J. Appl. Psychol.
, vol.78
, Issue.1
, pp. 111-118
-
-
Barrick, M.R.1
Mount, M.K.2
-
20
-
-
0002267465
-
Consumer resource allocation models at the individual level
-
R.R. Batshell Consumer resource allocation models at the individual level J. Consum. Res. 7 1 1980 78 90
-
(1980)
J. Consum. Res.
, vol.7
, Issue.1
, pp. 78-90
-
-
Batshell, R.R.1
-
21
-
-
34248357892
-
Newcomer adjustment during organizational socialization: A meta-analytic review of antecedents, outcomes, and methods
-
T.N. Bauer, T. Bodner, B. Erdogan, D.M. Truxillo, and J.S. Tucker Newcomer adjustment during organizational socialization: a meta-analytic review of antecedents, outcomes, and methods J. Appl. Psychol. 92 3 2007 707 721
-
(2007)
J. Appl. Psychol.
, vol.92
, Issue.3
, pp. 707-721
-
-
Bauer, T.N.1
Bodner, T.2
Erdogan, B.3
Truxillo, D.M.4
Tucker, J.S.5
-
22
-
-
0004163434
-
-
University of Chicago Press Chicago
-
L.C. Becker Reciprocity 1990 University of Chicago Press Chicago
-
(1990)
Reciprocity
-
-
Becker, L.C.1
-
24
-
-
0000702633
-
Translation and content analysis of oral and written material
-
H.C. Triandis, J.W. Berry, Allyn & Bacon Boston
-
R.W. Brislin Translation and content analysis of oral and written material H.C. Triandis, J.W. Berry, Handbook of Cross-cultural Psychology vol. 2 1980 Allyn & Bacon Boston 349 444
-
(1980)
Handbook of Cross-cultural Psychology
, vol.2
, pp. 349-444
-
-
Brislin, R.W.1
-
25
-
-
34548622644
-
Word of mouth communication within online communities: Conceptualizing the online social network
-
J. Brown, A.J. Broderick, and N. Lee Word of mouth communication within online communities: conceptualizing the online social network J. Interact. Mark. 21 3 2007 2 20
-
(2007)
J. Interact. Mark.
, vol.21
, Issue.3
, pp. 2-20
-
-
Brown, J.1
Broderick, A.J.2
Lee, N.3
-
26
-
-
85047682519
-
Self-efficacy as a moderator of information-seeking effectiveness
-
S.P. Brown, S. Ganesan, and G. Challagalla Self-efficacy as a moderator of information-seeking effectiveness J. Appl. Psychol. 86 5 2001 1043 1051
-
(2001)
J. Appl. Psychol.
, vol.86
, Issue.5
, pp. 1043-1051
-
-
Brown, S.P.1
Ganesan, S.2
Challagalla, G.3
-
27
-
-
0036409347
-
Testing the interactivity principle: Effects of mediation, propinquity, and verbal and nonverbal modalities in interpersonal interaction
-
J.K. Burgoon, J.A. Bonito, A. Ramirez Jr., N.E. Dunbar, K. Kam, and J. Fischer Testing the interactivity principle: effects of mediation, propinquity, and verbal and nonverbal modalities in interpersonal interaction J. Commun. 52 3 2002 657 677
-
(2002)
J. Commun.
, vol.52
, Issue.3
, pp. 657-677
-
-
Burgoon, J.K.1
Bonito, J.A.2
Ramirez, A.3
Dunbar, N.E.4
Kam, K.5
Fischer, J.6
-
28
-
-
84875787865
-
Breaking them in or eliciting their best? Reframing socialization around newcomers' authentic self-expression
-
D.M. Cable, F. Gino, and B.R. Staats Breaking them in or eliciting their best? Reframing socialization around newcomers' authentic self-expression Adm. Sci. Q. 58 1 2013 1 36
-
(2013)
Adm. Sci. Q.
, vol.58
, Issue.1
, pp. 1-36
-
-
Cable, D.M.1
Gino, F.2
Staats, B.R.3
-
29
-
-
0040669459
-
An empirical investigation of antecedents of B2B websites' effectiveness
-
G. Chakraborty, V. Lala, and D. Warren An empirical investigation of antecedents of B2B websites' effectiveness J. Interact. Mark. 16 4 2002 51 72
-
(2002)
J. Interact. Mark.
, vol.16
, Issue.4
, pp. 51-72
-
-
Chakraborty, G.1
Lala, V.2
Warren, D.3
-
30
-
-
77955277743
-
Understanding consumer-to-consumer interactions in virtual communities: The salience of reciprocity
-
K.W. Chan, and S.Y. Li Understanding consumer-to-consumer interactions in virtual communities: the salience of reciprocity J. Bus. Res. 63 9/10 2010 1033 1040
-
(2010)
J. Bus. Res.
, vol.63
, Issue.9-10
, pp. 1033-1040
-
-
Chan, K.W.1
Li, S.Y.2
-
31
-
-
79951580981
-
Social capital and individual motivations on knowledge sharing: Participant involvement as a moderator
-
H.H. Chang, and S.-S. Chuang Social capital and individual motivations on knowledge sharing: participant involvement as a moderator Inf. Manag. 48 1 2011 9 18
-
(2011)
Inf. Manag.
, vol.48
, Issue.1
, pp. 9-18
-
-
Chang, H.H.1
Chuang, S.-S.2
-
32
-
-
77955228983
-
To give or to receive? Factors influencing members' knowledge sharing and community promotion in professional virtual communities
-
C.-J. Chen, and S.-W. Hung To give or to receive? Factors influencing members' knowledge sharing and community promotion in professional virtual communities Inf. Manag. 47 4 2010 226 236
-
(2010)
Inf. Manag.
, vol.47
, Issue.4
, pp. 226-236
-
-
Chen, C.-J.1
Hung, S.-W.2
-
33
-
-
0346778653
-
Attitude toward the site
-
Q. Chen, and W.D. Wells Attitude toward the site J. Advert. Res. 39 5 1999 27 37
-
(1999)
J. Advert. Res.
, vol.39
, Issue.5
, pp. 27-37
-
-
Chen, Q.1
Wells, W.D.2
-
34
-
-
79955367626
-
Online social interactions: A natural experiment on word of mouth versus observational learning
-
Y. Chen, Q. Wang, and J. Xie Online social interactions: a natural experiment on word of mouth versus observational learning J. Mark. Res. 48 2 2011 238 254
-
(2011)
J. Mark. Res.
, vol.48
, Issue.2
, pp. 238-254
-
-
Chen, Y.1
Wang, Q.2
Xie, J.3
-
35
-
-
67449163841
-
Understanding the sustainability of a virtual community: Model development and empirical test
-
C.M.K. Cheung, and M.K.O. Lee Understanding the sustainability of a virtual community: model development and empirical test J. Inf. Sci. 35 3 2009 279 298
-
(2009)
J. Inf. Sci.
, vol.35
, Issue.3
, pp. 279-298
-
-
Cheung, C.M.K.1
Lee, M.K.O.2
-
36
-
-
84878589717
-
Understanding the continuance intention of knowledge sharing in online communities of practice through the post-knowledge-sharing evaluation processes
-
C.M.K. Cheung, M.K.O. Lee, and Z.W.Y. Lee Understanding the continuance intention of knowledge sharing in online communities of practice through the post-knowledge-sharing evaluation processes J. Am. Soc. Inf. Sci. Technol. 64 7 2013 1357 1374
-
(2013)
J. Am. Soc. Inf. Sci. Technol.
, vol.64
, Issue.7
, pp. 1357-1374
-
-
Cheung, C.M.K.1
Lee, M.K.O.2
Lee, Z.W.Y.3
-
37
-
-
33750439144
-
Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories
-
C.-M. Chiu, M.-H. Hsu, and E.T.G. Wang Understanding knowledge sharing in virtual communities: an integration of social capital and social cognitive theories Decis. Support Syst. 42 3 2006 1872 1888
-
(2006)
Decis. Support Syst.
, vol.42
, Issue.3
, pp. 1872-1888
-
-
Chiu, C.-M.1
Hsu, M.-H.2
Wang, E.T.G.3
-
38
-
-
0000724127
-
Affect and consumer behavior
-
T.S. Robertson, H.H. Kassarjian, E. Cliffs, Prentice-Hall NJ
-
J.B. Cohen, and C.S. Areni Affect and consumer behavior T.S. Robertson, H.H. Kassarjian, E. Cliffs, Handbook of Consumer Theory and Research 1991 Prentice-Hall NJ 188 240
-
(1991)
Handbook of Consumer Theory and Research
, pp. 188-240
-
-
Cohen, J.B.1
Areni, C.S.2
-
39
-
-
0022115624
-
Stress, social support, and the buffering hypothesis
-
S. Cohen, and T.A. Wills Stress, social support, and the buffering hypothesis Psychol. Bull. 98 2 1985 310 357
-
(1985)
Psychol. Bull.
, vol.98
, Issue.2
, pp. 310-357
-
-
Cohen, S.1
Wills, T.A.2
-
40
-
-
0000581559
-
What's mine is ours, or is it? A study of attitudes about information sharing
-
D. Constant, S. Kiesler, and L. Sproull What's mine is ours, or is it? A study of attitudes about information sharing Inf. Syst. Res. 5 4 1994 400 421
-
(1994)
Inf. Syst. Res.
, vol.5
, Issue.4
, pp. 400-421
-
-
Constant, D.1
Kiesler, S.2
Sproull, L.3
-
41
-
-
34247174271
-
A longitudinal analysis of customer satisfaction and share of wallet: Investigating the moderating effect of customer characteristics
-
B. Cooil, T.L. Keiningham, L. Aksoy, and M. Hsu A longitudinal analysis of customer satisfaction and share of wallet: investigating the moderating effect of customer characteristics J. Mark. 71 1 2007 67 83
-
(2007)
J. Mark.
, vol.71
, Issue.1
, pp. 67-83
-
-
Cooil, B.1
Keiningham, T.L.2
Aksoy, L.3
Hsu, M.4
-
42
-
-
0001115193
-
An attitudinal model of technology-based self-service: Moderating effects of consumer traits and situational factors
-
P.A. Dabholkar, and R.P. Bagozzi An attitudinal model of technology-based self-service: moderating effects of consumer traits and situational factors J. Acad. Mark. Sci. 30 3 2002 184 201
-
(2002)
J. Acad. Mark. Sci.
, vol.30
, Issue.3
, pp. 184-201
-
-
Dabholkar, P.A.1
Bagozzi, R.P.2
-
43
-
-
84991149383
-
Extrinsic and intrinsic motivation to use computers in the workplace
-
F.D. Davis, R.P. Bagozzi, and P.R. Warshaw Extrinsic and intrinsic motivation to use computers in the workplace J. Appl. Soc. Psychol. 22 14 1992 1111 1132
-
(1992)
J. Appl. Soc. Psychol.
, vol.22
, Issue.14
, pp. 1111-1132
-
-
Davis, F.D.1
Bagozzi, R.P.2
Warshaw, P.R.3
-
44
-
-
0035637894
-
Investments in consumer relationships: A cross-country and cross-industry exploration
-
K. De Wulf, G. Odekerken-Schröder, and D. Iacobucci Investments in consumer relationships: a cross-country and cross-industry exploration J. Mark. 65 4 2001 33 50
-
(2001)
J. Mark.
, vol.65
, Issue.4
, pp. 33-50
-
-
De Wulf, K.1
Odekerken-Schröder, G.2
Iacobucci, D.3
-
45
-
-
14644436741
-
A social influence model of consumer participation in network- and small-group-based virtual communities
-
U.M. Dholakia, R.P. Bagozzi, and L.K. Pearo A social influence model of consumer participation in network- and small-group-based virtual communities Int. J. Res. Mark. 21 3 2004 241 263
-
(2004)
Int. J. Res. Mark.
, vol.21
, Issue.3
, pp. 241-263
-
-
Dholakia, U.M.1
Bagozzi, R.P.2
Pearo, L.K.3
-
46
-
-
33748164028
-
Advertising value and advertising on the web
-
R.H. Ducoffe Advertising value and advertising on the web J. Advert. Res. 36 5 1996 21 35
-
(1996)
J. Advert. Res.
, vol.36
, Issue.5
, pp. 21-35
-
-
Ducoffe, R.H.1
-
47
-
-
68949104119
-
How knowledge validation processes affect knowledge contribution
-
A. Durcikova, and P. Gray How knowledge validation processes affect knowledge contribution J. Manag. Inf. Syst. 25 4 2009 81 108
-
(2009)
J. Manag. Inf. Syst.
, vol.25
, Issue.4
, pp. 81-108
-
-
Durcikova, A.1
Gray, P.2
-
48
-
-
0000281443
-
Perceived organizational support
-
R. Eisenberger, R. Huntington, S. Hutchison, and D. Sowa Perceived organizational support J. Appl. Psychol. 71 3 1986 500 507
-
(1986)
J. Appl. Psychol.
, vol.71
, Issue.3
, pp. 500-507
-
-
Eisenberger, R.1
Huntington, R.2
Hutchison, S.3
Sowa, D.4
-
50
-
-
76449099102
-
The effect of filmed versus personal after-event reviews on task performance: The mediating and moderating role of self-efficacy
-
S. Ellis, Y. Ganzach, E. Castle, and G. Sekely The effect of filmed versus personal after-event reviews on task performance: the mediating and moderating role of self-efficacy J. Appl. Psychol. 95 1 2010 122 131
-
(2010)
J. Appl. Psychol.
, vol.95
, Issue.1
, pp. 122-131
-
-
Ellis, S.1
Ganzach, Y.2
Castle, E.3
Sekely, G.4
-
51
-
-
0031533927
-
Enhancing communication between marketing and engineering: The moderating role of relative functional identification
-
R.J. Fisher, E. Maltz, and B.J. Jaworski Enhancing communication between marketing and engineering: the moderating role of relative functional identification J. Mark. 61 3 1997 54 70
-
(1997)
J. Mark.
, vol.61
, Issue.3
, pp. 54-70
-
-
Fisher, R.J.1
Maltz, E.2
Jaworski, B.J.3
-
52
-
-
84970913387
-
Evaluating structural equation models with unobservable variables and measurement error
-
C. Fornell, and D.F. Larcker Evaluating structural equation models with unobservable variables and measurement error J. Mark. Res. 18 1 1981 39 50
-
(1981)
J. Mark. Res.
, vol.18
, Issue.1
, pp. 39-50
-
-
Fornell, C.1
Larcker, D.F.2
-
53
-
-
67349147374
-
The ties that bind: Social network principles in online communities
-
D. Ganley, and C. Lampe The ties that bind: social network principles in online communities Decis. Support Syst. 47 3 2009 266 274
-
(2009)
Decis. Support Syst.
, vol.47
, Issue.3
, pp. 266-274
-
-
Ganley, D.1
Lampe, C.2
-
54
-
-
0036607545
-
Implementation team responsiveness and user evaluation of customer relationship management: A quasi-experimental design study of social exchange theory
-
D. Gefen, and C.M. Ridings Implementation team responsiveness and user evaluation of customer relationship management: a quasi-experimental design study of social exchange theory J. Manag. Inf. Syst. 19 1 2002 47 69
-
(2002)
J. Manag. Inf. Syst.
, vol.19
, Issue.1
, pp. 47-69
-
-
Gefen, D.1
Ridings, C.M.2
-
55
-
-
33749180293
-
Consumer gift systems
-
M. Giesler Consumer gift systems J. Consum. Res. 33 2 2006 283 290
-
(2006)
J. Consum. Res.
, vol.33
, Issue.2
, pp. 283-290
-
-
Giesler, M.1
-
56
-
-
0000708513
-
With an eye toward the future: The impact of counterfactual thinking on affect, attitudes, and behavior
-
N.J. Roese, J.M. Olson, Erlbaum Mahwah, NJ
-
F. Gleicher, D.S. Boninger, A. Strathman, D. Armor, J. Hetts, and M. Ahn With an eye toward the future: the impact of counterfactual thinking on affect, attitudes, and behavior N.J. Roese, J.M. Olson, What Might Have Been: The Social Psychology of Counterfactual Thinking 1995 Erlbaum Mahwah, NJ 283 304
-
(1995)
What Might Have Been: The Social Psychology of Counterfactual Thinking
, pp. 283-304
-
-
Gleicher, F.1
Boninger, D.S.2
Strathman, A.3
Armor, D.4
Hetts, J.5
Ahn, M.6
-
57
-
-
0000039816
-
The norm of reciprocity: A preliminary statement
-
A.W. Gouldner The norm of reciprocity: a preliminary statement Am. Sociol. Rev. 25 2 1960 161 178
-
(1960)
Am. Sociol. Rev.
, vol.25
, Issue.2
, pp. 161-178
-
-
Gouldner, A.W.1
-
58
-
-
3142643486
-
Knowledge sourcing effectiveness
-
P.H. Gray, and D.B. Meister Knowledge sourcing effectiveness Manag. Sci. 50 6 2004 821 834
-
(2004)
Manag. Sci.
, vol.50
, Issue.6
, pp. 821-834
-
-
Gray, P.H.1
Meister, D.B.2
-
59
-
-
0032395145
-
Relational benefits in services industries: The customer's perspective
-
K.P. Gwinner, D.D. Gremler, and M.J. Bitner Relational benefits in services industries: the customer's perspective J. Acad. Mark. Sci. 26 2 1998 101 114
-
(1998)
J. Acad. Mark. Sci.
, vol.26
, Issue.2
, pp. 101-114
-
-
Gwinner, K.P.1
Gremler, D.D.2
Bitner, M.J.3
-
60
-
-
0004226968
-
-
Harvard Business School Press Boston
-
J. Hagel, and A.G. Armstrong Net Gain 1997 Harvard Business School Press Boston
-
(1997)
Net Gain
-
-
Hagel, J.1
Armstrong, A.G.2
-
61
-
-
0031304419
-
Beyond pleasure and pain
-
E.T. Higgins Beyond pleasure and pain Am. Psychol. 52 12 1997 1280 1300
-
(1997)
Am. Psychol.
, vol.52
, Issue.12
, pp. 1280-1300
-
-
Higgins, E.T.1
-
62
-
-
0030487126
-
Marketing in hypermedia computer-mediated environments: Conceptual foundations
-
D.L. Hoffman, and T.P. Novak Marketing in hypermedia computer-mediated environments: conceptual foundations J. Mark. 60 3 1996 50 68
-
(1996)
J. Mark.
, vol.60
, Issue.3
, pp. 50-68
-
-
Hoffman, D.L.1
Novak, T.P.2
-
64
-
-
0034341684
-
Social identity and self-categorization processes in organizational contexts
-
M.A. Hogg, and D.I. Terry Social identity and self-categorization processes in organizational contexts Acad. Manag. Rev. 25 1 2000 121 140
-
(2000)
Acad. Manag. Rev.
, vol.25
, Issue.1
, pp. 121-140
-
-
Hogg, M.A.1
Terry, D.I.2
-
65
-
-
85048922864
-
Social behavior as exchange
-
G.C. Homans Social behavior as exchange Am. J. Psychol. 63 6 1958 597 606
-
(1958)
Am. J. Psychol.
, vol.63
, Issue.6
, pp. 597-606
-
-
Homans, G.C.1
-
66
-
-
67650706330
-
Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives
-
L.-T. Hu, and P.M. Bentler Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives Struct. Equ. Model. 6 1 1999 1 55
-
(1999)
Struct. Equ. Model.
, vol.6
, Issue.1
, pp. 1-55
-
-
Hu, L.-T.1
Bentler, P.M.2
-
67
-
-
42649133175
-
The influence of on-line brand community characteristics on community commitment and brand loyalty
-
H. Jang, L. Olfman, I. Ko, J. Koh, and K. Kim The influence of on-line brand community characteristics on community commitment and brand loyalty Int. J. Electron. Commer. 12 3 2008 57 80
-
(2008)
Int. J. Electron. Commer.
, vol.12
, Issue.3
, pp. 57-80
-
-
Jang, H.1
Olfman, L.2
Ko, I.3
Koh, J.4
Kim, K.5
-
68
-
-
84944877960
-
Emergence of power laws in online communities: The role of social mechanisms and preferential attachment
-
S.L. Johnson, S. Faraj, and S. Kudaravalli Emergence of power laws in online communities: the role of social mechanisms and preferential attachment MIS Q. 38 3 2014 795 808
-
(2014)
MIS Q.
, vol.38
, Issue.3
, pp. 795-808
-
-
Johnson, S.L.1
Faraj, S.2
Kudaravalli, S.3
-
69
-
-
0001018323
-
Socialization tactics, self-efficacy, and newcomers' adjustments to organizations
-
G.R. Jones Socialization tactics, self-efficacy, and newcomers' adjustments to organizations Acad. Manag. J. 29 2 1986 262 279
-
(1986)
Acad. Manag. J.
, vol.29
, Issue.2
, pp. 262-279
-
-
Jones, G.R.1
-
71
-
-
85107930007
-
Long-term manufacturer-supplier relationships: Do they pay off for supplier firms?
-
M.U. Kalwani, and N. Narayandas Long-term manufacturer-supplier relationships: do they pay off for supplier firms? J. Mark. 59 1 1995 1 16
-
(1995)
J. Mark.
, vol.59
, Issue.1
, pp. 1-16
-
-
Kalwani, M.U.1
Narayandas, N.2
-
72
-
-
28744434462
-
Contributing knowledge to electronic knowledge repositories: An empirical investigation
-
A. Kankanhalli, B.C.Y. Tan, and K.-K. Wei Contributing knowledge to electronic knowledge repositories: an empirical investigation MIS Q. 29 1 2005 113 143
-
(2005)
MIS Q.
, vol.29
, Issue.1
, pp. 113-143
-
-
Kankanhalli, A.1
Tan, B.C.Y.2
Wei, K.-K.3
-
73
-
-
0040332003
-
Quantile regression: An introduction
-
R. Koenker, and K.F. Hallock Quantile regression: an introduction J. Econ. Perspect. 15 4 2001 143 156
-
(2001)
J. Econ. Perspect.
, vol.15
, Issue.4
, pp. 143-156
-
-
Koenker, R.1
Hallock, K.F.2
-
74
-
-
33846684163
-
Encouraging participation in virtual communities
-
J. Koh, Y.-G. Kim, B. Butler, and G.-W. Bock Encouraging participation in virtual communities Commun. ACM 50 2 2007 69 73
-
(2007)
Commun. ACM
, vol.50
, Issue.2
, pp. 69-73
-
-
Koh, J.1
Kim, Y.-G.2
Butler, B.3
Bock, G.-W.4
-
75
-
-
0036015968
-
Applying the technology acceptance model and flow theory to online consumer behavior
-
M. Koufaris Applying the technology acceptance model and flow theory to online consumer behavior Inf. Syst. Res. 13 2 2002 205 233
-
(2002)
Inf. Syst. Res.
, vol.13
, Issue.2
, pp. 205-233
-
-
Koufaris, M.1
-
76
-
-
0001125266
-
E-tribalized marketing? the strategic implications of virtual communities of consumption
-
R.V. Kozinets E-tribalized marketing? The strategic implications of virtual communities of consumption Eur. Manag. J. 17 3 1999 252 264
-
(1999)
Eur. Manag. J.
, vol.17
, Issue.3
, pp. 252-264
-
-
Kozinets, R.V.1
-
77
-
-
56049114389
-
Determinants of successful virtual communities: Contributions from system characteristics and social factors
-
H.-F. Lin Determinants of successful virtual communities: contributions from system characteristics and social factors Inf. Manag. 45 8 2008 522 527
-
(2008)
Inf. Manag.
, vol.45
, Issue.8
, pp. 522-527
-
-
Lin, H.-F.1
-
79
-
-
84991904404
-
Accounting for common method variance in cross-sectional research designs
-
M.K. Lindell, and D.J. Whitney Accounting for common method variance in cross-sectional research designs J. Appl. Psychol. 86 1 2001 114 121
-
(2001)
J. Appl. Psychol.
, vol.86
, Issue.1
, pp. 114-121
-
-
Lindell, M.K.1
Whitney, D.J.2
-
80
-
-
84902578364
-
Group-buying deal popularity
-
X. Luo, M. Andrews, Y. Song, and J. Aspara Group-buying deal popularity J. Mark. 78 2 2014 20 33
-
(2014)
J. Mark.
, vol.78
, Issue.2
, pp. 20-33
-
-
Luo, X.1
Andrews, M.2
Song, Y.3
Aspara, J.4
-
81
-
-
34247508664
-
Through a glass darkly: Information technology design, identity verification, and knowledge contribution in online communities
-
M. Ma, and R. Agarwal Through a glass darkly: information technology design, identity verification, and knowledge contribution in online communities Inf. Syst. Res. 18 1 2007 42 67
-
(2007)
Inf. Syst. Res.
, vol.18
, Issue.1
, pp. 42-67
-
-
Ma, M.1
Agarwal, R.2
-
82
-
-
0001816371
-
An evaluation of incremental fit indices: A clarification of mathematical and empirical properties
-
G.A. Marcoulides, R.E. Schumacker, Lawrence Erlbaum Associates Mahwah, NJ
-
H.W. Marsh, J.R. Balla, and K.T. Hau An evaluation of incremental fit indices: a clarification of mathematical and empirical properties G.A. Marcoulides, R.E. Schumacker, Advanced Structural Equation Modeling: Issues and Techniques 1996 Lawrence Erlbaum Associates Mahwah, NJ 315 354
-
(1996)
Advanced Structural Equation Modeling: Issues and Techniques
, pp. 315-354
-
-
Marsh, H.W.1
Balla, J.R.2
Hau, K.T.3
-
83
-
-
42549162920
-
Social capital production in a virtual P3 community
-
C. Mathwick, C. Wiertz, and K. de Ruyter Social capital production in a virtual P3 community J. Consum. Res. 34 6 2008 832 849
-
(2008)
J. Consum. Res.
, vol.34
, Issue.6
, pp. 832-849
-
-
Mathwick, C.1
Wiertz, C.2
De Ruyter, K.3
-
85
-
-
84986518995
-
Sense of community: A definition and theory
-
D.W. McMillan, and D.M. Chavis Sense of community: a definition and theory J. Community Psychol. 14 1 1986 6 23
-
(1986)
J. Community Psychol.
, vol.14
, Issue.1
, pp. 6-23
-
-
McMillan, D.W.1
Chavis, D.M.2
-
86
-
-
17544382395
-
Choosing among alternative service delivery modes: An investigation of customer trial of self-service technologies
-
M.L. Meuter, M.J. Bitner, A.L. Ostrom, and S.W. Brown Choosing among alternative service delivery modes: an investigation of customer trial of self-service technologies J. Mark. 69 2 2005 61 83
-
(2005)
J. Mark.
, vol.69
, Issue.2
, pp. 61-83
-
-
Meuter, M.L.1
Bitner, M.J.2
Ostrom, A.L.3
Brown, S.W.4
-
87
-
-
0031287548
-
Reciprocal exchange in rural communities: Consumers' inducements to inshop
-
N.J. Miller, and R.C. Kean Reciprocal exchange in rural communities: consumers' inducements to inshop Psychol. Mark. 14 7 1997 637 661
-
(1997)
Psychol. Mark.
, vol.14
, Issue.7
, pp. 637-661
-
-
Miller, N.J.1
Kean, R.C.2
-
89
-
-
65149102222
-
Virtual customer environments: Testing a model of voluntary participation in value co-creation activities
-
S. Nambisan, and R.A. Baron Virtual customer environments: testing a model of voluntary participation in value co-creation activities J. Prod. Innov. Manag. 26 4 2009 388 406
-
(2009)
J. Prod. Innov. Manag.
, vol.26
, Issue.4
, pp. 388-406
-
-
Nambisan, S.1
Baron, R.A.2
-
90
-
-
84907578086
-
Beyond being there: The symbolic role of communication and identification in perceptions of proximity to geographically dispersed colleagues
-
M.B. O'Leary, J.M. Wilson, and A. Metiu Beyond being there: the symbolic role of communication and identification in perceptions of proximity to geographically dispersed colleagues MIS Q. 38 4 2014 1219 1243
-
(2014)
MIS Q.
, vol.38
, Issue.4
, pp. 1219-1243
-
-
O'Leary, M.B.1
Wilson, J.M.2
Metiu, A.3
-
91
-
-
33750824287
-
Factors influencing the effectiveness of relationship marketing: A meta-analysis
-
R.W. Palmatier, R.P. Dant, D. Grewal, and K.R. Evans Factors influencing the effectiveness of relationship marketing: a meta-analysis J. Mark. 70 4 2006 136 153
-
(2006)
J. Mark.
, vol.70
, Issue.4
, pp. 136-153
-
-
Palmatier, R.W.1
Dant, R.P.2
Grewal, D.3
Evans, K.R.4
-
92
-
-
33847764616
-
Understanding and mitigating uncertainty in online exchange relationships: A principal-agent perspective
-
P.A. Pavlou, H. Liang, and Y. Xue Understanding and mitigating uncertainty in online exchange relationships: a principal-agent perspective MIS Q. 31 1 2007 105 136
-
(2007)
MIS Q.
, vol.31
, Issue.1
, pp. 105-136
-
-
Pavlou, P.A.1
Liang, H.2
Xue, Y.3
-
93
-
-
0035290495
-
The role of desires and anticipated emotions in goal-directed behaviors: Broadening and deepening the theory of planned behavior
-
M. Perugini, and R.P. Bagozzi The role of desires and anticipated emotions in goal-directed behaviors: broadening and deepening the theory of planned behavior Br. J. Soc. Psychol. 40 1 2001 79 98
-
(2001)
Br. J. Soc. Psychol.
, vol.40
, Issue.1
, pp. 79-98
-
-
Perugini, M.1
Bagozzi, R.P.2
-
94
-
-
77949482437
-
The reader-to-leader framework: Motivating technology-mediated social participation
-
J. Preece, and B. Shneiderman The reader-to-leader framework: motivating technology-mediated social participation AIS Trans. Hum. Comput. Interact. 1 1 2009 13 32
-
(2009)
AIS Trans. Hum. Comput. Interact.
, vol.1
, Issue.1
, pp. 13-32
-
-
Preece, J.1
Shneiderman, B.2
-
95
-
-
33947249600
-
Applying common identity and bond theory to design of online communities
-
Y. Ren, R. Kraut, and S. Kiesler Applying common identity and bond theory to design of online communities Organ. Stud. 28 3 2007 377 408
-
(2007)
Organ. Stud.
, vol.28
, Issue.3
, pp. 377-408
-
-
Ren, Y.1
Kraut, R.2
Kiesler, S.3
-
96
-
-
84880973434
-
Perceived organizational support: A review of the literature
-
L. Rhoades, and R. Eisenberger Perceived organizational support: a review of the literature J. Appl. Psychol. 87 4 2002 698 714
-
(2002)
J. Appl. Psychol.
, vol.87
, Issue.4
, pp. 698-714
-
-
Rhoades, L.1
Eisenberger, R.2
-
97
-
-
84867962905
-
Some antecedents and effects of trust in virtual communities
-
C.M. Ridings, D. Gefen, and B. Arinze Some antecedents and effects of trust in virtual communities J. Strateg. Inf. Syst. 11 3/4 2002 271 295
-
(2002)
J. Strateg. Inf. Syst.
, vol.11
, Issue.3-4
, pp. 271-295
-
-
Ridings, C.M.1
Gefen, D.2
Arinze, B.3
-
98
-
-
0028523792
-
The impact of perceived group success-failure on motivational beliefs and attitudes: A causal model
-
M.L. Riggs, and P.A. Knight The impact of perceived group success-failure on motivational beliefs and attitudes: a causal model J. Appl. Psychol. 79 5 1994 755 766
-
(1994)
J. Appl. Psychol.
, vol.79
, Issue.5
, pp. 755-766
-
-
Riggs, M.L.1
Knight, P.A.2
-
99
-
-
46849093817
-
Cross-sectional versus longitudinal survey research: Concepts, findings, and guidelines
-
A. Rindfleisch, A.J. Malter, S. Ganesan, and C. Moorman Cross-sectional versus longitudinal survey research: concepts, findings, and guidelines J. Mark. Res. 45 3 2008 261 279
-
(2008)
J. Mark. Res.
, vol.45
, Issue.3
, pp. 261-279
-
-
Rindfleisch, A.1
Malter, A.J.2
Ganesan, S.3
Moorman, C.4
-
100
-
-
0242300338
-
Rethinking resource allocation in modern society: A meanings-based approach
-
S.D. Roberts, and R.P. Dant Rethinking resource allocation in modern society: a meanings-based approach J. Econ. Psychol. 12 3 1991 411 430
-
(1991)
J. Econ. Psychol.
, vol.12
, Issue.3
, pp. 411-430
-
-
Roberts, S.D.1
Dant, R.P.2
-
101
-
-
0012179389
-
Virtual Internet communities and commercial success: Individual and community-level theory grounded in the atypical case of Timezone.com
-
F.T. Rothaermel, and S. Sugiyama Virtual Internet communities and commercial success: individual and community-level theory grounded in the atypical case of Timezone.com J. Manag. 27 3 2001 297 312
-
(2001)
J. Manag.
, vol.27
, Issue.3
, pp. 297-312
-
-
Rothaermel, F.T.1
Sugiyama, S.2
-
102
-
-
85043751872
-
Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being
-
R.M. Ryan, and E.L. Deci Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being Am. Psychol. 55 1 2000 68 78
-
(2000)
Am. Psychol.
, vol.55
, Issue.1
, pp. 68-78
-
-
Ryan, R.M.1
Deci, E.L.2
-
103
-
-
0029282746
-
Longitudinal field investigation of the moderating and mediating effects of self-efficacy on the relationship between training and newcomer adjustment
-
A.M. Saks Longitudinal field investigation of the moderating and mediating effects of self-efficacy on the relationship between training and newcomer adjustment J. Appl. Psychol. 80 2 1995 211 225
-
(1995)
J. Appl. Psychol.
, vol.80
, Issue.2
, pp. 211-225
-
-
Saks, A.M.1
-
104
-
-
70349496065
-
How brand community practices create value
-
H.J. Schau, A.M. Muñiz Jr., and E.J. Arnould How brand community practices create value J. Mark. 73 5 2009 30 51
-
(2009)
J. Mark.
, vol.73
, Issue.5
, pp. 30-51
-
-
Schau, H.J.1
Muñiz, A.M.2
Arnould, E.J.3
-
105
-
-
0000367040
-
Selves in transition: Symbolic consumption in personal rites of passage and identity reconstruction
-
J.W. Schouten Selves in transition: symbolic consumption in personal rites of passage and identity reconstruction J. Consum. Res. 17 4 1991 412 425
-
(1991)
J. Consum. Res.
, vol.17
, Issue.4
, pp. 412-425
-
-
Schouten, J.W.1
-
106
-
-
84893089746
-
Targeted online advertising: Using reciprocity appeals to increase acceptance among users of free web services
-
J.H. Schumann, F. von Wangenheim, and N. Groene Targeted online advertising: using reciprocity appeals to increase acceptance among users of free web services J. Mark. 78 1 2014 59 75
-
(2014)
J. Mark.
, vol.78
, Issue.1
, pp. 59-75
-
-
Schumann, J.H.1
Von Wangenheim, F.2
Groene, N.3
-
107
-
-
0035635380
-
Value hierarchies across cultures: Taking a similarities perspective
-
S.H. Schwartz, and A. Bardi Value hierarchies across cultures: taking a similarities perspective J. Cross-Cult. Psychol. 32 3 2001 268 290
-
(2001)
J. Cross-Cult. Psychol.
, vol.32
, Issue.3
, pp. 268-290
-
-
Schwartz, S.H.1
Bardi, A.2
-
108
-
-
27144469564
-
Do satisfied customers buy more? Examining moderating influences in a retailing context
-
K. Seiders, G.B. Voss, D. Grewal, and A.L. Godfrey Do satisfied customers buy more? Examining moderating influences in a retailing context J. Mark. 69 4 2005 26 43
-
(2005)
J. Mark.
, vol.69
, Issue.4
, pp. 26-43
-
-
Seiders, K.1
Voss, G.B.2
Grewal, D.3
Godfrey, A.L.4
-
109
-
-
0030553889
-
Social exchange in organizations: Perceived organizational support, leader-member exchange, and employee reciprocity
-
R.P. Settoon, N. Bennett, and R.C. Liden Social exchange in organizations: perceived organizational support, leader-member exchange, and employee reciprocity J. Appl. Psychol. 81 3 1996 219 227
-
(1996)
J. Appl. Psychol.
, vol.81
, Issue.3
, pp. 219-227
-
-
Settoon, R.P.1
Bennett, N.2
Liden, R.C.3
-
111
-
-
84898891684
-
Understanding knowledge contributors' satisfaction in transactional virtual communities: A cost-benefit trade-off perspective
-
Y. Sun, Y. Fang, and K.H. Lim Understanding knowledge contributors' satisfaction in transactional virtual communities: a cost-benefit trade-off perspective Inf. Manag. 51 4 2014 441 450
-
(2014)
Inf. Manag.
, vol.51
, Issue.4
, pp. 441-450
-
-
Sun, Y.1
Fang, Y.2
Lim, K.H.3
-
113
-
-
84894597893
-
Contribution behavior in virtual communities: Cognitive, emotional, and social influences
-
H.-T. Tsai, and R.P. Bagozzi Contribution behavior in virtual communities: cognitive, emotional, and social influences MIS Q. 38 1 2014 143 163
-
(2014)
MIS Q.
, vol.38
, Issue.1
, pp. 143-163
-
-
Tsai, H.-T.1
Bagozzi, R.P.2
-
114
-
-
84892374108
-
Why do newcomers participate in virtual communities? An integration of self-determination and relationship management theories
-
H.-T. Tsai, and P. Pai Why do newcomers participate in virtual communities? An integration of self-determination and relationship management theories Decis. Support Syst. 57 1 2014 178 187
-
(2014)
Decis. Support Syst.
, vol.57
, Issue.1
, pp. 178-187
-
-
Tsai, H.-T.1
Pai, P.2
-
115
-
-
0016264378
-
Judgment under uncertainty: Heuristics and biases
-
A. Tversky, and D. Kahneman Judgment under uncertainty: heuristics and biases Science 185 4157 1974 1124 1131
-
(1974)
Science
, vol.185
, Issue.4157
, pp. 1124-1131
-
-
Tversky, A.1
Kahneman, D.2
-
116
-
-
34447625881
-
Satisfaction with online commercial group chat: The influence of perceived technology attributes, chat group characteristics, and advisor communication style
-
W.M. van Dolen, P.A. Dabholkar, and K. de Ruyter Satisfaction with online commercial group chat: the influence of perceived technology attributes, chat group characteristics, and advisor communication style J. Retail. 83 3 2007 339 358
-
(2007)
J. Retail.
, vol.83
, Issue.3
, pp. 339-358
-
-
Van Dolen, W.M.1
Dabholkar, P.A.2
De Ruyter, K.3
-
117
-
-
0346437614
-
It is what one does: Why people participate and help others in electronic communities of practice
-
M.M. Wasko, and S. Faraj 'It is what one does': why people participate and help others in electronic communities of practice J. Strateg. Inf. Syst. 9 2/3 2000 155 173
-
(2000)
J. Strateg. Inf. Syst.
, vol.9
, Issue.2-3
, pp. 155-173
-
-
Wasko, M.M.1
Faraj, S.2
-
118
-
-
24144482419
-
Why should I share? Examining social capital and knowledge contribution in electronic networks of practice
-
M.M. Wasko, and S. Faraj Why should I share? Examining social capital and knowledge contribution in electronic networks of practice MIS Q. 29 1 2005 35 57
-
(2005)
MIS Q.
, vol.29
, Issue.1
, pp. 35-57
-
-
Wasko, M.M.1
Faraj, S.2
-
119
-
-
67349221769
-
The provision of online public goods: Examining social structure in an electronic network of practice
-
M.M. Wasko, R. Teigland, and S. Faraj The provision of online public goods: examining social structure in an electronic network of practice Decis. Support Syst. 47 3 2009 254 265
-
(2009)
Decis. Support Syst.
, vol.47
, Issue.3
, pp. 254-265
-
-
Wasko, M.M.1
Teigland, R.2
Faraj, S.3
-
120
-
-
84973700613
-
The effects of leader-member exchange on employee citizenship and impression management behavior
-
S.J. Wayne, and S.A. Green The effects of leader-member exchange on employee citizenship and impression management behavior Hum. Relat. 46 12 1993 1431 1440
-
(1993)
Hum. Relat.
, vol.46
, Issue.12
, pp. 1431-1440
-
-
Wayne, S.J.1
Green, S.A.2
-
121
-
-
84904088341
-
New insights into online consumption communities and netnography
-
H. Weijo, J. Hietanen, and P. Mattila New insights into online consumption communities and netnography J. Bus. Res. 67 10 2014 2072 2078
-
(2014)
J. Bus. Res.
, vol.67
, Issue.10
, pp. 2072-2078
-
-
Weijo, H.1
Hietanen, J.2
Mattila, P.3
-
122
-
-
85050725940
-
Net-surfers don't ride alone: Virtual communities as communities
-
B. Wellman, Westview Press Boulder, CO
-
B. Wellman, and M. Gulia Net-surfers don't ride alone: virtual communities as communities B. Wellman, Networks in the Global Village 1999 Westview Press Boulder, CO 331 366
-
(1999)
Networks in the Global Village
, pp. 331-366
-
-
Wellman, B.1
Gulia, M.2
-
123
-
-
1542427662
-
Computer networks as social networks: Collaborative work, telework, and virtual community
-
B. Wellman, J. Salaff, D. Dimitrova, L. Garton, M. Gulia, and C. Haythornthwaite Computer networks as social networks: collaborative work, telework, and virtual community Annu. Rev. Sociol. 22 1996 213 238
-
(1996)
Annu. Rev. Sociol.
, vol.22
, pp. 213-238
-
-
Wellman, B.1
Salaff, J.2
Dimitrova, D.3
Garton, L.4
Gulia, M.5
Haythornthwaite, C.6
-
124
-
-
0002815002
-
The dimensionality of consumption emotion patterns and consumer satisfaction
-
R.A. Westbrook, and R.L. Oliver The dimensionality of consumption emotion patterns and consumer satisfaction J. Consum. Res. 18 1 1991 84 91
-
(1991)
J. Consum. Res.
, vol.18
, Issue.1
, pp. 84-91
-
-
Westbrook, R.A.1
Oliver, R.L.2
-
125
-
-
33947245546
-
Beyond the call of duty: Why customers contribute to firm-hosted commercial online communities
-
C. Wiertz, and K. de Ruyter Beyond the call of duty: why customers contribute to firm-hosted commercial online communities Organ. Stud. 28 3 2007 347 376
-
(2007)
Organ. Stud.
, vol.28
, Issue.3
, pp. 347-376
-
-
Wiertz, C.1
De Ruyter, K.2
-
126
-
-
84869122538
-
Do customers and employees enjoy service participation? Synergistic effects of self- and other-efficacy
-
C.K. Yim, K.W. Chan, and S.S.K. Lam Do customers and employees enjoy service participation? Synergistic effects of self- and other-efficacy J. Mark. 76 6 2012 121 140
-
(2012)
J. Mark.
, vol.76
, Issue.6
, pp. 121-140
-
-
Yim, C.K.1
Chan, K.W.2
Lam, S.S.K.3
-
127
-
-
0002667763
-
Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence
-
V.A. Zeithaml Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence J. Mark. 52 3 1988 2 22
-
(1988)
J. Mark.
, vol.52
, Issue.3
, pp. 2-22
-
-
Zeithaml, V.A.1
|