Becoming a trustworthy leader: Psychology and practice

Becoming a Trustworthy Leader: Psychology and Practice

Volumn , Issue , 2013, Pages 1-207

  Mishra, Aneil K ^a   Mishra, Karen E ^b  

^a NORTH CAROLINA CENTRAL UNIVERSITY   (United States)

^b MEREDITH COLLEGE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84909112539     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4324/9780203080412     Document Type: Book

References (341)

1. Hating what you do: Disenchantment with work is growing. What can be done it? The Economist, October 8, 2009. http://www.economist.com/node/14586131
2. Rosenthal, S. A. (2011). National leadership index 2011: A national study of confidence in leadership. Cambridge, MA: Center for Public Leadership, Harvard Kennedy School, Harvard University
3. Putnam, R. D. (2000). Bowling alone: The collapse and revival of American community. New York, NY: Simon & Schuster.
4. Mishra, Aneil K., Mishra, Karen E., & Spreitzer, Gretchen M. (2009, Spring). How to downsize your company without downsizing morale. MIT Sloan Management Review, 39–44.
5. Stroh, Linda K. (2007). Trust rules: How to tell the good guys from the bad guys in work and life (p. 4). Westport, CT: Praeger.
6. Malhotra, D., & Lumineau, F. (2011). Trust and collaboration in the aftermath of conflict: The effects of contract structure. Academy of Management Journal, 54 (5), 981–998.
7. Luhmann, N. (1979). Trust and power. Hoboken, NJ: Wiley.
8. Luhmann, N. (1988). Familiarity, confidence, trust: Problems and alternatives. In D. Gambetta (Ed.), Trust: Making and breaking cooperative relations (pp. 94–107). Cambridge, MA: Basil Blackwell.
9. Fukuyama, F. (1995). Trust: The social virtues and the creation of prosperity. New York, NY: Free Press.
10. Mishra, A. K. (1996). Organizational responses to crisis: The centrality of trust. In R. Kramer & T. Tyler (Eds), Trust in organizations (pp. 261–287). Newbury Park, CA: Sage.
11. Mishra, Aneil K., & Spreitzer, Gretchen M. (1998). Explaining how survivors respond to downsizing: The roles of trust, empowerment, justice and work redesign. Academy of Management Review, 23 (3), 567–588.
12. Deutsch, M. (1962). Cooperation and trust: Some theoretical notes. In Marshall R. Jones (Ed.), Nebraska symposium on motivation (pp. 275–319). Lincoln, NE: University of Nebraska Press.
13. Zand, D. (1972). Trust and managerial problem solving. Administrative Science Quarterly, 17, 229–239.
14. Granovetter, M. (1985). Economic action and social structure: The problem of embeddedness. American Journal of Sociology, 91 (3) (November), 481–510.
15. Deutsch, M. (1973). The resolution of conflict: Constructive and destructive processes. New Haven, CT: Yale University Press.
16. Lewis, J. D., & Weigert, A. (1985). Trust as a social reality. Social Forces, 63, 967–985.
17. Kramer, R. (1999). Trust and distrust in organizations: Emerging perspec perspectives, enduring questions. Annual Review of Psychology, 50, 569–598.
18. Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20, 709–734.
19. Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998). Not so different after all: A cross-discipline view of trust. Academy of Management Review, 23, 393–404.
20. Mishra, Aneil K. (1996). Organizational responses to crisis: The centrality of trust. In Roderick Kramer & Thomas Tyler (Eds), Trust in organizations: Frontiers of theory and research (pp. 261–287). Thousand Oaks, CA: Sage.
21. Mishra, Aneil K., & Mishra, Karen E. (2008). Trust is everything: Become the leader others will follow. Chapel Hill, NC: Lulu.
22. Mishra, Aneil K. (1996). Organizational responses to crisis: The centrality of trust. In Roderick Kramer & Thomas Tyler (Eds), Trust in organizations: Frontiers of theory and research (pp. 261–287). Thousand Oaks, CA: Sage.
23. Mishra, Aneil K., and Spreitzer, Gretchen M. (1998). Explaining how survivors respond to downsizing: The roles of trust, empowerment, justice and work redesign. Academy of Management Review, 23 (3), 567–588.
24. Mishra, Aneil K., & Mishra, Karen E. (2008). Trust is everything: Become the leader others will follow. Chapel Hill, NC: Lulu.
25. Mishra, A. K., & Mishra, K. E. (2012). Positive organizational scholarship and trust in leaders. In K. S. Cameron & G. M. Spreitzer (Eds), The Oxford handbook of positive organizational scholarship (pp. 449–461). New York, NY: Oxford University Press.
26. Dirks, K. T., & Ferrin, D. L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87 (4), 611–628.
27. Colquitt, J. A., Scott, B. A., & LePine, J. A. (2007). Trust, trustworthiness, and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance. Journal of Applied Psychology, 92 (4), 909.
28. Gabarro, J. (1987). The dynamics of taking charge. Boston, MA: Harvard Business School Press.
29. Collins, Jim. (2001). Good to great: Why some companies make the leap. and others don’t. New York, NY: Harper Business.
30. Buckingham, Marcus, & Coffman, Curt. (1999). First, break all the rules: What the world’s greatest managers do differently. New York, NY: Simon & Schuster.
31. Quinn, Robert E. (2004). Building the bridge as you walk on it: A guide for leading change. San Francisco, CA: Jossey-Bass.
32. Rath, Tom, & Conchie, Barry. (2009). Strengths-based leadership. New York, NY: Gallup.
33. Johnson, Andrew M., Vernon, Philip A., McCarthy, Julie M., Molson, Mindy, Harris, Julie A., & Lang, Kerry L. (1998). Nature vs. nurture: Are leaders born or made? A behavior genetic investigation of leadership style. Twin Research, 1, 216–223.
34. Yukl, Gary. (2009). Leadership in organizations (7th ed.). Englewood Cliffs, NJ: Prentice-Hall.
35. Luthans, Fred, & Avolio, Bruce. (2003). Authentic leadership: A positive development approach. In Kim S. Cameron, Jane E. Dutton, & Robert E. Quinn (Eds), Positive organizational scholarship: Foundations of a new discipline, (pp. 241–261). San Francisco, CA: Berrett-Koehler.
36. Golembiewski, R., & McConkie, M. (1975). The centrality of trust in group processes. In Cary L. Cooper (Ed.), Theories of group processes (pp. 131–185) New York, NY: Wiley.
37. Likert, R. (1961). New patterns of management. McGraw-Hill, New York.
38. Gabarro, John J. (1978). The development of trust, influence and expectations. In Anthony Athos & John J. Gabarro (Eds), Interpersonal Behavior (pp. 295–298). Englewood Cliffs, NJ: Prentice Hall.
39. Kramer, R. (1999). Trust and distrust in organizations: Emerging perspectives, enduring questions. Annual Review of Psychology, 50, 569–598.
40. Mishra, Aneil K., & Mishra, Karen E. (2008). Trust is everything: Become the leader others will follow. Chapel Hill, NC: Lulu.
41. Handy, C. (2002, December). What’s a business for? Harvard Business Review.
42. Granovetter, M. (1985). Economic action and social structure: The problem of embeddedness. American Journal of Sociology, 91 (3) (November), 481–510.
43. Lewis, J. D., & Weigert, A. (1985). Trust as a social reality. Social Forces, 63, 967–985.
44. Mishra, A. K. (1996). Organizational responses to crisis: The centrality of trust. In R. Kramer and T. Tyler (Eds), Trust in organizations (pp. 261–287). Newbury Park, CA: Sage.
45. Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20, 709–734.
46. Sitkin, S. B., & Roth, N. L. (1993). Explaining the limited effectiveness of legalistic “remedies” for trust/distrust. Organization Science, 4, 367–92.
47. Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998). Not so different after all: A cross-discipline view of trust. Academy of Management Review, 23, 393–404.
48. Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20, 709–734.
49. Simons, Tony. (2008). The integrity dividend: Leading by the power of your word. San Francisco, CA: Jossey-Bass.
50. Hart, Paul, & Saunders, Carol. (1997). Power and trust: Critical factors in the adoption and use of electric data interchange. Organization Science, 8, 23–42.
51. Luhmann, N. (1979). Trust and power. New York, NY: J. Wiley.
52. Deutsch, M. (1962). Cooperation and trust: Some theoretical notes. In M. R. Jones (Ed.), Nebraska symposium on motivation (pp. 275–319). Lincoln, NE: University of Nebraska Press.
53. Deutsch, M. (1973). The resolution of conflict: Constructive and destructive processes. New Haven, CT: Yale University Press.
54. Luhmann, N. (1988). Familiarity, confidence, trust: Problems and alternatives. In D. Gambetta (Ed.), Trust: Making and breaking cooperative relations (pp. 94–107). Cambridge, MA: Basil Blackwell.
55. Deutsch, M. (1973). The resolution of conflict: Constructive and destructive processes. New Haven, CT: Yale University Press.
56. Gabarro, J. (1987). The dynamics of taking charge (p. 104). Boston, MA: Harvard Business School Press.
57. McGregor, D. (1967). The professional manager. New York: McGraw-Hill.
58. Gabarro, J. (1987). The dynamics of taking charge (p. 104). Boston, MA: Harvard
59. Ouchi, William G. (1981). Theory Z: How American business can meet the Japanese challenge. Reading, MA: Addison-Wesley.
60. Kirkpatrick, S., & Locke, E. (1991). Leadership: Do traits matter? Academy of Management Executive, 5 (2), 48–60.
61. Nanus, B. (1989). The leader’s edge: The seven keys to leadership in a turbulent world (p. 102). Chicago, IL: Contemporary Books.
62. Ouchi, William G. (1981) Theory Z: How American business can meet the Japanese challenge. Reading, MA: Addison-Wesley.
63. Gabarro, J. (1987). The dynamics of taking charge. Boston, MA: Harvard Business School Press.
64. Nanus, B. (1992). Visionary leadership: Creating a compelling sense of direction for organizations. San Francisco, CA: Jossey-Bass.
65. Kilpatrick, S. A. & Locke, E. A. (1991). Leadership: Do traits matter? Academy of Management Executive, 5 (2), 50–60.
66. Davis, S., & Lawrence, P. (1977). Matrix. Reading, MA: Addison-Wesley.
67. Nooteboom, B. (2002). Trust: Forms, foundations, functions, failures and figures. Cheltenham, U.K.: Edward Elgar.
68. Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20, 709–734.
69. Szulanski, G., Cappetta, R., & Jensen, R. J. (2004) When and how trustworthiness matters: Knowledge transfer and the moderating effect of causal ambiguity. Organization Science, 15, 600–613.
70. Shapiro, D., Sheppard, B.B., & Cheraskin, L. (1992). Business on a handshake. Negotiation Journal, 8, 365–377.
71. Liu, Steven S. (2009).The roles of competence trust, formal contract, and time horizon in interorganizational learning. Organization Studies, 30, 333–353.
72. McClelland, David C., and Burham, David H. (1976). Power is the great motivator. Harvard Business Review, 54 (2), 100–110.
73. Dunleavy, K. N., Chory, R. M., & Goodboy, A. K. (2010). Responses to deception in the workplace: perceptions of credibility, power, and trustworthiness. Communication Studies, 61, 239–255.
74. Dunleavy, K. N., Chory, R. M., & Goodboy, A. K. (2010). Responses to deception in the workplace: perceptions of credibility, power, and trustworthiness. Communication Studies, 61, 243.
75. Gabarro, J. (1987). The dynamics of taking charge. Boston, MA: Harvard Business School Press.
76. Kilpatrick, S. A. & Locke, E. A. (1991). Leadership: Do traits matter? Academy of Management Executive, 5 (2), 50–60.
77. Janowicz-Panjaitan, M., & Krishnan, R. (2009). Measures for dealing with competence and integrity violations of interorganizational trust at the corporate and operating levels of organizational hierarchy. Journal of Management Studies, 46 (2), 245–268.
78. Mishra, A. K. (1996). Organizational responses to crisis: The centrality of trust. In R. Kramer and T. Tyler (Eds), Trust in organizations (266). Newbury Park, CA: Sage.
79. McGregor, D. (1967). The professional manager. New York: McGraw-Hill.
80. Cummings, L., & Bromiley, P. (1996). The organizational trust inventory (OTI): Development and validation. Trust in organizations: Frontiers of theory and research (pp. 302–330).
81. Kanter, R. (1983). The change masters: Innovation and entrepreneurship in the American corporation. New York, NY: Simon & Schuster.
82. Kanter, R. (1989). When giants learn to dance. New York: Simon & Schuster.
83. Kotter, J., & Schlesinger, L. (1979). Choosing strategies for change. Harvard Business Review, 57 (2), 106–114.
84. Pascale, R. (1990). Managing on the edge: How the smartest companies use conflict to stay ahead. New York, NY: Simon & Schuster.
85. Dirks, K. T., & Ferrin, D. L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87, 618.
86. Mayer, R. C., & Gavin, M. B. (2005). “Trust in management and performance: Who minds the shop while the employees watch the boss?” The Academy of Management Journal, 48 (5), 874–888.
87. Salamon, S. D., and Robinson, S. L. (2008). Trust that binds: The impact of collective felt trust on organizational performance. Journal of Applied Psychology, 93, 593.
88. Lobdell, K., Camp, S., Stamou, S., Swanson, R., Reames, M., Madjarov, J., Robicsek, F. (2009). Quality improvement in cardiac critical care. HSR Proceedings in Intensive Care and Cardiovascular Anesthesia, 1 (1): 22–26.
89. Johnson, Andrew M., Vernon, Philip A., McCarthy, Julie M., Molson, Mindy, Harris, Julie A., & Lang, Kerry L. (1998). Nature vs. nurture: Are leaders born or made? A behavior genetic investigation of leadership style. Twin Research, 1, 216–223.
90. Locke, E., & Kirkpatrick, S. (1999). The essence of leadership: The four keys to leading successfully. New York, NY: Lexington Books.
91. Gardner, J. W. (1993). On leadership. New York, NY: Free Press.
92. McCauley, C. D. (2001). Leader training and development. In S. J. Zaccaro & R. J. Klimoski (Eds), The nature of organizational leadership (pp. 347–383). San Francisco, CA: Jossey-Bass.
93. Kouzes, J., & Posner, B. (2002). The leadership challenge. San Francisco, CA: Jossey-Bass.
94. McCauley, C. D. (2001). Leader training and development. In S. J. Zaccaro & R. J. Klimoski (Eds), The nature of organizational leadership (347–383). San Francisco, CA: Jossey-Bass.
95. Arvey, Richard D., Rotundo, Maria, Johnson, Wendy, Zhang, Zhen, & McGue, Matt. (2006). The determinants of leadership role occupancy: Genetic and personality factors. The Leadership Quarterly, 17, 1–20.
96. Zhang, Zhen, Ilies, Remus, & Arvey, Richard. (2009). Beyond genetic explanations for leadership: The moderating role of the social environment. Organizational behavior and human decision processes, 110, 118–128.
97. McCallum, S., & O’Connell, D. (2008). Social capital and leadership development: Building stronger leadership skills through enhanced relationship skills. Leadership & Organization Development Journal, 30 (2), 152–166.
98. Dirks, K. T., & Ferrin, D. L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87 (4), 611–628.
99. Gabarro, J. J. (1987). The dynamics of taking charge. Boston, MA: Harvard Business School Press.
100. Dirks, K. T., & Ferrin, D. L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87 (4), 611–628.
101. Bai, Y. T., Li, P. P, & Xi, Y. M. (2012). The distinctive effects of dual-level leadership behaviors on employees’ trust in leadership: An empirical study. Asia Pacific Journal of Management, 29 (2), 213–237.
102. Cameron, Kim S., Freeman, Sarah J., & Mishra, Aneil K. (1991). Best practices in white-collar downsizing: Managing contradictions. Academy of Management Executive, 5 (3), 57–73;
103. Cameron, Kim S., Freeman, Sarah J., & Mishra, Aneil K. (1993). Organizational downsizing. In George Huber & William Glick (Eds), Organizational change and redesign: ideas and insights for improving performance (pp. 19–65). New York, NY: Oxford University Press.
104. Mishra, A., & Mishra, K. (2008). Trust is everything: Become the leader others will follow. Chapel Hill, NC: Lulu.
105. Saparito, P. A., C. C. Chen, & Sapienza, H. J. (2004). The role of relational trust in bank–small firm relationships. The Academy of Management Journal, 47 (3), 400–410.
106. Mishra, A., & Mishra, K. (2012). Trust in leaders and lasting positive change. In Kim Cameron & Gretchen Spreitzer (Eds), Handbook of Positive Organizational Scholarship (pp. 449–461). New York, NY: Oxford University Press.
107. Hofstede, Geert. (1980). Motivation, leadership, and organization: Do American theories apply abroad? Organizational Dynamics, 9 (1), 42–63.
108. Fichman, M. (2003). Straining towards trust: Some constraints essay on studying trust in organizations. Journal of Organizational Behavior, 24 (2), 133–157.
109. Li, P. P., Bai, Y., & Xi, Y. (2012). The contextual antecedents of organizational trust: A cross-level analysis. Management and Organizational Review, 8, 371–396.
110. Mishra, A., & Mishra, K. (2008). Trust is everything: Become the leader others will follow. Chapel Hill, NC: Lulu.
111. Norman, Steven M., Avolio, Bruce J., & Luthans, Fred. (2010). The impact of positivity and transparency on trust in leaders and their perceived effectiveness. The Leadership Quarterly, 21 (3), 350–364.
112. Worline, M. C., & Quinn, R. (2003). Positive organizational scholarship: foundations of a new discipline. In K. Cameron, J. Dutton, & R. Quinn (Eds), Positive organizational scholarship: Foundations of a new discipline (pp. 138–161). San Francisco, CA: Berrett-Koehler.
113. Luthans, F., & Avolio, B. (2003). Authentic leadership development. In K. Cameron, J. Dutton, & R. Quinn (Eds) Positive organizational scholarship: Foundations of a new discipline (pp. 240–258). San Francisco, CA: Berrett-Koehler.
114. Mishra, A., & Mishra, K. (2008). Trust is everything: Become the leader others will follow. Chapel Hill, NC: Lulu.
115. Rotter, J. B. (1967). A new scale for the measurement of interpersonal trust. Journal of Personality, 35, 651–65.
116. Nielsen, R., Marrone, J. A., & Slay, H. S. (2010). A new look at humility: Exploring the humility concept and its role in socialized charismatic leadership (SCL). Journal of Leadership & Organizational Studies, 17 (1), 33–43.
117. Luthans, F., & Avolio, B. (2003). Authentic leadership development. In Cameron, Dutton, & Quinn (Eds), Positive organizational scholarship: Foundations of a new discipline (pp. 240–258). San Francisco, CA: Berrett-Koehler.
118. Nielsen, R., Marrone, J. A., & Slay, H. S. (2010). A new look at humility: Exploring the humility concept and its role in socialized charismatic leadership (SCL). Journal of Leadership & Organizational Studies, 17 (1), 33–43.
119. Owens, B. P., Rowatt, W. C., & Wilkins, A. L. (2012). Exploring the relevance and implications of humility in organizations. In K. S. Cameron & G. M. Spreitzer (Eds), Handbook of positive organizational scholarship (pp. 260–272). New York, NY: Oxford University Press.
120. Walumbwa, F. O., Avolio, B. J., Gardner, W. L., Wernsing, T. S., & Peterson, S. J. (2008). Authentic leadership: Development and validation of a theorybased measure. Journal of Management, 34, 89–126.
121. Luthans, F., & Avolio, B. (2003). Authentic leadership development. In Cameron, Dutton, & Quinn (Eds), Positive organizational scholarship: Foundations of a new discipline (pp. 240–258). San Francisco, CA: Berrett-Koehler.
122. Helland, M. R., & Winston, B. E. (2005). Towards a deeper understanding of hope and leadership. Journal of Leadership and Organizational Studies, 12 (2), 42–54
123. Mishra, A., & Mishra, K. (2008). Trust is everything: Become the leader others will follow. Chapel Hill, NC: Lulu.
124. Mishra, A. & Mishra, K. (2012). Trust in leaders and lasting positive change. In K. S. Cameron and G. M. Spreitzer (Eds), Handbook of positive organizational scholarship (pp. 449–461). New York, NY: Oxford University Press.
125. Owens, B. P., Rowatt, W. C., & Wilkins, A. L. (2012). Exploring the relevance and implications of humility in organizations. In K. S. Cameron & G. M. Spreitzer (Eds), Handbook of positive organizational scholarship (260–272) New York, NY: Oxford University Press.
126. Luthans, F., & Avolio, B. (2003). Authentic leadership development. In Cameron, Dutton, & Quinn (Eds), Positive organizational scholarship: Foundations of a new discipline (pp. 240–258). San Francisco, CA: Berrett-Koehler.
127. Walumbwa, F. O., Luthans, F., Avey, J. B., & Adegoke, O. (2011). Authentically leading groups: The mediating role of collective psychological capital and trust. Journal of Organizational Behavior, 32 (1), 4–24.
128. Spreitzer, G. M. (2006). Leading to grow and growing to lead: Leadership development lessons from positive organizational studies. Organizational Dynamics, 35 (4), 305–315.
129. Gerbasi, Alexandra & Cook, Karen S. (2008).The effect of perceived trustworthiness on affect in negotiated and reciprocal exchange. In Jody Clay- Warner and Dawn T. Robinson (Eds), Social structure and emotion (pp. 141–165). New York, NY: Elsevier.
130. Quinn, R. Leading Change executive education program, the University of Michigan Ross School of Business, October 1998, Ann Arbor, MI.
131. Quinn, Robert. (1998). Remarks given during Leading Change program, University of Michigan Executive Education.
132. Gerbasi, Alexandra & Cook, Karen S. (2008).The effect of perceived trustworthiness on affect in negotiated and reciprocal exchange. In Jody Clay- Warner and Dawn T. Robinson (Eds), Social structure and emotion (pp. 141–165). New York, NY: Elsevier.
133. Granovetter, Mark S. (1973). The strength of weak ties. The American Journal of Sociology, 78 (6), 1360–1380.
134. Granovetter, Mark S. (1985). Economic action and social structure: The problem of embeddedness. American Journal of Sociology, 91 (3), 481.
135. Lawler, Edward J. (2001). An affect theory of social exchange. The American Journal of Sociology, 107 (2), 321–352.
136. Granovetter, Mark S. (1985) Economic action and social structure: The problem of embeddedness. American Journal of Sociology, 91 (3), 481–493.
137. Gerbasi, Alexandra & Cook, Karen S. (2008). The effect of perceived trustworthiness on affect in negotiated and reciprocal exchange. In Jody Clay-Warner and Dawn T. Robinson (Eds), Social structure and emotion (pp. 141–165). New York, NY: Elsevier.
138. Katzenbach, Jon R., & Smith, Douglas K. (1992). The wisdom of teams: Creating the high-performance organization. Cambridge, MA: Harvard Business School Press.
139. Sundstrom, E., DeMeuse, K. P., & Futrell, D. (1990). Work teams: Applications and effectiveness. American, 45 (2), 120–133.
140. Mathieu, J., Maynard, M. T., Rapp, T., & Gilson, L. (2008). Team effectiveness 1997–2007: A review of recent advancements and a glimpse into the future. Journal of Management, 34 (3), 410–476.
141. Argote, L., & McGrath, J. E. (1993). Group process in organization: Continuity and change. In C. I. Cooper & I. T. Robertson (Eds), International Review of Industrial and Organizational Psychology (Vol. 8, pp. 333–389). New York: John Wiley.
142. Goodman, P. S. (1986). The impact of task and technology on group performance. In P. Goodman & Associates (Eds), Designing effective work groups (pp. 120–167). San Francisco, CA: Jossey-Bass.
143. Barrick, M. B., Bradley, B. H., Kristof-Brown, A. L., & Colbert, A. E. (2007). The moderating role of top management team interdependence: Implications of real teams and working groups. Academy of Management Journal, 50, 544–557.
144. Lencioni, Patrick M. (2002). The Five Dysfunctions of a Team. San Francisco, CA: Jossey-Bass.
145. Colquitt, J. A., LePine, J. A., Zapata, C. P., & Wild, R. E. (2011). Trust in typical and high-reliability contexts: Building and reacting to trust among firefighters. The Academy of Management Journal, 54 (5), 999–1015.
146. De Jong, B. A., & Elfring, T. (2010). How does trust affect the performance of ongoing teams? The mediating role of reflexivity, monitoring, and effort. The Academy of Management Journal, 53 (3), 535–549.
147. Langfred, C. W. (2004). Too much of a good thing? Negative effects of high trust and individual autonomy in self-managing teams. The Academy of Management Journal, 47 (3), 385–399.
148. Langfred, C. W. (2007). The downside of self-management: A longitudinal study of the effects of conflict on trust, autonomy, and task interdependence in self-managing teams. The Academy of Management Journal, 50 (4), 885–900.
149. Ross, Judith A. (2006, June). Trust makes the team go ’round. Harvard Management Update, pp. 3–6.
150. Schaubroeck, J., Lam, S. S. K., & Peng, A. C. (2011). Cognition-based and affect-based trust as mediators of leader behavior influences on team performance. Journal of Applied Psychology, 96 (4), 863.
151. Lau, Dora, & Liden, Robert C. (2008). Antecedents of coworker trust: Leaders’ blessings. Journal of Applied Psychology, 93 (50), 1130–1138.
152. Mathieu, J., Maynard, M. T., Rapp, T., & Gilson, L. (2008). Team effectiveness 1997–2007: A review of recent advancements and a glimpse into the future. Journal of Management, 34 (3), 410–476.
153. Likert, Rensis (1967). The human organization: Its management and value. New York, NY: McGraw-Hill.
154. Lawler, E. E. (1993). Managing employee involvement. In W. F. Christopher and C. G. Thor (Eds), Handbook for productivity measurement and improvement (pp. 10.1.3–10.1.13). Cambridge, MA: Productivity Press.
155. Lencioni, Patrick. (2002). The five dysfunctions of a team: A leadership fable. San Francisco, CA: Jossey-Bass.
156. Steil, Lyman K., Barker, Larry L., & Watson, Kittie W. (1983). Effective listening: Key to your success (p. 5). New York, NY: Random House.
157. Hackman J. R. & Wageman, R. (2005). A theory of team coaching. Academy of Management Review, 30 (2), 269–287.
158. Mathieu, J., Maynard, M. T., Rapp, T., & Gilson, L. (2008). Team effectiveness 1997–2007: A review of recent advancements and a glimpse into the future. Journal of Management, 34 (3), 410–476.
159. Costa, A. C., Roe, R. A., & Tallieu, T. (2001). Trust within teams: The relation with performance effectiveness. European Journal of Work and Organizational Psychology, 10 (3), 225–244.
160. Peters, L., & Karren, R. (2009). An examination of the roles of trust and functional diversity on virtual team performance ratings. Group & Organization Management, 34 (4), 479–504.
161. Kiffin-Petersen, S. (2004). Trust: A neglected variable in team effectiveness research. Journal of Management & Organization, 10 (1), 38–53.
162. Robert, L. P., Jr., Dennis, A. R., & Hung, Y. C. (2009). Individual swift trust and knowledge-based trust in face-to-face and virtual team members. Journal of Management Information Systems, 26 (2), 241–279.
163. Garfield, J., & Stanton, K. (2005, November). Building effective teams in real time. Harvard Management Update, 3–5.
164. Ross, Judith A. (2006, June). Trust makes the team go ’round. Harvard Management Update, 3–6.
165. Spreitzer, G. M., Noble, D. S., Mishra, A. K., & Cooke, W. N. (1999). Predicting process improvement team performance in an automotive firm: Explicating the roles of trust and empowerment. In R. Wageman (Ed.), Research on managing groups and team: Groups in context (Vol. 2, pp. 71–92). Stamford, CT: JAI.
166. De Jong, B. A., & Elfring, T. (2010). How does trust affect the performance of ongoing teams? The mediating role of reflexivity, monitoring, and effort. Academy of Management Journal, 53 (3), 535–549.
167. Penteli, N., & Tucker, R. (2009). Power and trust in global virtual teams. Communications of the Association for Computing Machinery, 52 (12), 113–115.
168. Katzenbach, Jon R., & Smith, Douglas K. (1992). The wisdom of teams: Creating the high-performance organization. Cambridge, MA: Harvard Business School Press.
169. Field, A. (2006, August). Are you rewarding solo performance at the team’s expense? Harvard Management Update, 3–5.
170. Robert L. P., Jr., Dennis, A. R., & Hung, Y. C. (2009). Individual swift trust and knowledge-based trust in face-to-face and virtual team members. Journal of Management Information Systems, 26 (2), 241–279.
171. Ross, Judith A. (2005, November). Team camaraderie: Can you have too much? Harvard Management Update, 3–4.
172. Long, C. P., & Sitkin, S. B. (2006). Trust in the balance: How managers integrate trust-building and task control. In R. Bachmann & A. Zaheer (Eds), Handbook of trust research (pp. 87–106). Cheltenham, England: Edward Elgar.
173. Ross, Judith A. (2005, November). Team camaraderie: Can you have too much? Harvard Management Update, 3–4.
174. Atwater, Eastwood. (1992). I Hear You. New York, NY: Walker & Company.
175. Gibson, C. B., & Cohen, S. G. (2003). Virtual teams that work: Creating conditions for virtual team effectiveness (p. 73). San Francisco, CA: Jossey-Bass.
176. Ramsey, R. P., & Sohi, R. S. (1997). Listening to your customers: The impact of perceived salesperson listening behavior on relationship outcomes. Journal of the Academy of Marketing Science, 25(2), 127–137.
177. Aggarwal, P., Castleberry, S. B., Ridenour, R., & Shepherd, C. D. (2005). Salesperson empathy and listening: Impact on relationship outcomes. Journal of Marketing Theory and Practice, 16–31.
178. Mechanic, David, & Meyer, Sharon. (2000). Concepts of trust among patients with serious illness. Social Science & Medicine, 51 (5), 657–668.
179. Holton, J. A. (2001). Building trust and collaboration in a virtual team. Team Performance Management, 7(3/4), 36–47.
180. Steil, Lyman K., Barker, Larry L., & Watson, Kittie W. (1983). Effective listening: Key to your success (p. 5). New York, NY: Random House.
181. Wacker, K. G., & Hawkins, K. (1995). Curricula comparison for classes in listening. International Journal of Listening, 9, 14–28.
182. Cannon-Bowers, J.A., Tannenbaum, S. I., Salas, E., & Volpe, C. E. (1995). Defining team competencies and establishing team training requirements. In E. Salas (Ed.), Team effectiveness and decision making in organizations (pp. 333–380). San Francisco, CA: Jossey-Bass.
183. Moreland, R. L., Argote, L., & Krishnan, R. (1998). Training people to work in groups. In G. M. Wittenbaum, S. I. Vaughan, G. Stasser, & R. S. Tindale (Eds), Theory and research on small groups (pp. 37–61). New York, NY: Plenum.
184. Ross, Judith A. (2005, November). Team camaraderie: Can you have too much? Harvard Management Update, 3–4.
185. Hackman, J. R. (1987). The design of work teams. In J. W. Lorsch (Ed.), Handbook of organizational behavior (pp. 315–342). Englewood Cliffs, NJ: Prentice Hall;
186. Ross, Judith A. (2005, November). Team camaraderie: Can you have too much? Harvard Management Update, 3–4.
187. Mickaitis, A. I., Rose, E. L., & Zettinig, P. (2009). The determinants of trust in multicultural global virtual teams. Academy of Management Proceedings, 1–6, New York, NY: Pace University.
188. Blatt, R. (2009). Tough love: How communal schema and contracting practices build relational capital in entrepreneurial teams. Academy of Management Review, 34 (3), 533–551.
189. Panteli, N., & Tucker, R. (2009). Power and trust in global virtual teams. Communications of the ACM, 52 (12), 113–115.
190. Field, A. (2006, August). Are you rewarding solo performance at the team’s expense? Harvard Management Update, 3–5.
191. Ross, Judith A. (2005, November). Team camaraderie: Can you have too much? Harvard Management Update, 3–4.
192. Ross, Judith, A. (2008, December). Make your good team great. Harvard Management Update, 3–5.
193. Kramer, Roderick M. (2010). Collective trust within organizations: Conceptual foundations and empirical insights. Corporate Reputation Review, 13 (2), 82–97.
194. Barber, Benard. (1983). The logic and limits of trust. New Brunswick, NJ: Rutgers University Press.
195. Gambetta, Diego. (1988). Can we trust trust? In Diego Gambetta (Ed.), Trust: Making and breaking cooperative relationships (pp. 213–237). Cambridge, MA: Basil Blackwell.
196. Kramer, Roderick M., & Cook, Karen S. (2006). Trust and distrust within organizations. New York, NY: Russell Sage Foundations.
197. Kouzes, J. M, & Posner, B. Z. (1996). Envisioning your future: Imagining ideal scenarios. The Futurist, 30 (3), 14–19.
198. Gould-Williams, J., & Davies, F. (2005). Using social exchange theory to predict the effects of HRM practice on employee outcomes: An analysis of public sector workers. Public Management Review, 7 (1), 25–47.
199. Mishra, Karen E., Schwarz, Gavin M., & Mishra, Aneil K. (2011). The evolution of trust and control as evidenced through an organization’s human resources practices. In Rosalind Searle & Denise Skinner (Eds), Trust and human resource management (pp. 42–64). London, England: Edward Elgar.
200. Sheppard, B. H., & Tuchinsky, M. (1996). Micro-OB and the network organization. In Roderick Kramer & Thomas Tyler (Eds), Trust in organizations: Frontiers of theory and research (pp. 140–165). Thousand Oaks, CA: Sage.
201. Shapiro, D., Sheppard, B. H., & Cheraskin, L. (1992, October). Business on a handshake. The Negotiation Journal, 8, 365–378.
202. Denison, Daniel R. (1990). Corporate culture and organizational effectiveness (p. 2). New York: Wiley.
203. Mishra, A. K., & Mishra, K. E. (2012). Trustworthy leadership for lasting positive change. In G. M. Spreitzer & K. S. Cameron (Eds), Handbook of positive organizational scholarship (pp. 449–461). New York, NY: Oxford University Press.
204. Cameron, K. S. (2007). Positive organizational scholarship. In S. Clegg & J. Bailey (Eds), International encyclopedia of organizational studies. Beverly Hills, CA: Sage.
205. Spreitzer, G. M. (2006). Leading to grow and growing to lead: Leadership development lessons from positive organizational studies. Organizational Dynamics, 35 (4), 305–315.
206. Spreitzer, G. M., Stephens, J. P., & Sweetman, D. (2009). The reflected best self field experiment with adolescent leaders: Exploring the psychological resources associated with feedback source and valence. Journal of Positive Psychology, 4 (5), 331–348.
207. Cameron, K. S. (2008). Positive leadership: Strategies for extraordinary performance (p. 23). San Francisco, CA: Berrett-Koehler.
208. Rath, T., & Conchie, B. (2009). Strengths-based leadership: Great leaders, teams, and why people follow. New York, NY: Gallup.
209. Cameron, K. S. (2008). Positive leadership: Strategies for extraordinary performance (p. 23). San Francisco, CA: Berrett-Koehler.
210. Likert, R. (1967). The Human Organization: Its management and value. New York, NY: McGraw-Hill.
211. Dolphin, R. R. (2005). Internal communications: Today’s strategic imperative. Journal of Marketing Communications, 11 (3), 171–190.
212. Kalla, H. K. (2005). Integrated internal communications: A multidisciplinary perspective. Corporate Communications, 10 (4), 302–314.
213. Therkelsen, D. J., & Fiebich, C. L. (2003). The supervisor: The linchpin of employee relations. Journal of Communication Management, 8 (2), 120–129.
214. Huang, X., Iun, J., Aili, L. (2010). Does participative leadership enhance work performance by inducing empowerment or trust? The differential effects on managerial and non-managerial subordinates. Journal of Organizational Behavior, 31 (1), 122–143.
215. Argenti, P. (1998). Strategic employee communications. Human Resource Management, 37 (3–4), 199–206.
216. Wright, D. K. (1995). The role of corporate public relations executives in the future of employee communications. Public Relations Review, 21 (3), 181–198.
217. Dolphin, R. R. (2005). Internal communications: Today’s strategic imperative. Journal of Marketing Communications, 11 (3), 171–190.
218. Mishra, A. K., & Mishra, K. E. (1994). The role of mutual trust in effective downsizing strategies. Human Resource Management, 33 (2), 261–279.
219. Graen, G. B., & Uhl-Bien, M. (1995). Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective. Leadership Quarterly, 6, 219–247.
220. Brower, H. H., Schoorman, F. D., & Tan, H. H. (2000). A model of relational leadership: The integration of trust and leader- member exchange. Leadership Quarterly, 11, 229.
221. Bronson, P., & Merryman, A. (2010). The creativity crisis. Newsweek, July 19. Retrieved from http://www.thedailybeast.com/newsweek/2010/07/10/the-creativity-crisis.html
222. Bidault, Francis, & Castello, Alessio. (2010). Why too much trust is death to innovation. MIT Sloan Management Review, 51 (4/Summer), 1–5. Retrieved from http://sloanreview.mit.edu/the-magazine/articles/2010/summer/51411/why-too-much-trust-is-death-to-innovation/
223. Bronson, P., & Merryman, A. (2010). The creativity crisis. Newsweek.
224. Wilson, H. J. (2010). What Mad Men gets right about innovation. Retrieved from http://blogs.hbr.org/research/2010/07/where-mad-men-gets-innovation.html
225. Mishra, Aneil K., Mishra, Karen E., & Spreitzer, Gretchen M. (2009). How to downsize your company without downsizing morale. MIT Sloan Management Review, 50 (3), 39–44.
226. Hamel, Gary. (2009). Moon shots for management. Harvard Business Review, 87 (2), 91–98.
227. Bidault, Francis, & Castello, Alessio. (2010). Why too much trust is death to innovation. MIT Sloan Management Review, 51 (4/Summer), 1–5. Retrieved from http://sloanreview.mit.edu/the-magazine/articles/2010/summer/51411/why-too-much-trust-is-death-to-innovation/
228. Muethel, J., Siebdrat, F., & Hoegl, J. (2009). Perceived trustworthiness in innovation teams and the moderating effect of virtuality. Academy of Management Proceedings. New York: Pace University.
229. Hamel, Gary. (2009). Moon shots for management. Harvard Business Review, 87 (2), 91–98.
230. Betta, M., Jones, R., & Latham, J. (2010) Entrepreneurship and the Innovative self: a Schumpeterian reflection, International Journal of Entrepreneurial Behaviour and Research, 16 (3), 229–244.
231. Drucker, Peter F. (1985). Innovation and entrepreneurship. New York, NY: Collins Business.
232. Dobbs, L. (Producer). (1995, March 18). Managing with Lou Dobbs [Television broadcast]. CNN.
233. Davidow, William H., & Malone, Michael S. (1993). The virtual corporation: Structuring and revitalizing the corporation for the 21st century. New York, NY: Harper.
234. Ashkenas, Ron, Ulrich, Dave, Jick, Todd, & Kerr, Steve. (1993). The boundaryless organization: Breaking the chains of organization structure. San Francisco, CA: Jossey-Bass.
235. Joshi, A., Lazarova, M. B., & Liao, H. (2009). Getting everyone on board: The role of inspirational leadership in geographically dispersed teams. Organization Science, 20 (1), 240–252.
236. Panteli, Niki, &Tucker, Robert. (2009). Power and trust in global virtual teams. Communications of the ACM, 51 (12), 113–115.
237. Ross, Judith A. (2006, June). Trust makes the team go ’round. Harvard Management Update, 3–6.
238. Walther, Joseph B., & Bunz, Ulla. (2005, December). The rules of virtual groups: Trust, liking, and performance in computer-mediated communication (CMC). Journal of Communication, 55 (4), 828–846.
239. Sako, M. (1992). Prices, quality, and trust: Inter-firm relations in Britain & Japan. New York, NY: Cambridge University Press.
240. Barber, B. (1983). The logic and limits of trust. New Brunswick, NJ: Rutgers University Press.
241. Sako, M. (1992). Prices, quality, and trust: Inter-firm relations in Britain & Japan. New York, NY: Cambridge University Press.
242. Bradach, J., & Eccles, R. (1989). Rice, authority, and trust: From ideal types to plural forms. Annual Review of Sociology, 15, 97–118.
243. Beamish, Paul W., & Lupton, Nathaniel C. (2009). Managing joint ventures. Academy of Management Perspectives, 23 (2), 75–94.
244. Sako, Mari. (2006). Does trust improve business performance? In Roderick M. Kramer (Ed.), Organizational trust: A reader (pp. 267–292). Oxford, England: Oxford University Press.
245. Bidault, Francis, & Castello, Alessio. (2009). Trust and creativity: Understanding the role of trust in creativity oriented joint developments. R&D Management, 39 (3), 259–270.
246. Fang, Eric, Palmatier, Robert W., Scheer, Lisa K., & Li, Ning. (2008). Trust at different organizational levels. Journal of Marketing, 72 (2), 80–98.
247. Beamish, Paul W., & Lupton, Nathaniel C. (2009). Managing joint ventures. Academy of Management Perspectives, 23 (2), 83.
248. Jeffries, F. L., & Reed, R. (2000). Trust and adaptation in relational contracting. Academy of Management Review, 873–882.
249. Krishnan, R., Martin, X., & Noorderhaven, N. (2006). When does trust matter to alliance performance? The Academy of Management Journal, 49 (5), 894–917.
250. Perrone, V., Zaheer, A., & McEvily, B. (2003). Free to be trusted? Organizational constraints on trust in boundary spanners. Organization Science, 422–439.
251. Gulati, Ranjay, & Nickerson, Jack A. (2008). Interorganizational trust, governance choice, and exchange performance. Organization Science, 19 (5), 703.
252. Gulati, Ranjay, & Nickerson, Jack A. (2008). Interorganizational trust, governance choice, and exchange performance. Organization Science, 19 (5), 688–708.
253. Huff, L., & Kelley, L. (2003). Levels of organizational trust in individualist versus collectivist societies: A seven-nation study. Organization Science, 81–90.
254. Abelson, J., Miller, F., & Giacomini, M. (2009). What does it mean to trust a health system? A qualitative study of Canadian health care values. Health Policy, 91 (1), 63–70.
255. Shore, D. A. (2007). The (sorry) state of trust in the American healthcare enterprise. In David A. Shore (Ed.), The trust crisis in healthcare: Causes, consequences, and cures, pp. 3–20. Oxford: Oxford University Press.
256. Lee, Thomas H. (2010, April). Turning doctors into leaders. Harvard Business Review, 88 (4), 54.
257. Safran, D. G. (2007). Patients’ trust in their doctors: are we losing ground? In David A. Shore (Ed.), The trust crisis in healthcare: Causes, consequences, and cures. Oxford University Press.
258. Rose, R., & Calnan, M. (2006). Trust relations in healthcare: The new agenda. European Journal of Public Health, 16, 4–6.
259. Shore, D. A. (2007). The (sorry) state of trust in the American healthcare enterprise. In David A. Shore (Ed.), The trust crisis in healthcare: Causes, consequences, and cures (p. 3–20). Oxford: Oxford University Press.
260. Rose, R., & Calnan, M. (2006). Trust relations in healthcare: The new agenda. European Journal of Public Health, 16, 4–6.
261. Hall, Mark A., Zheng, Beiyao, Dugan, Elizabeth, Camacho, Fabian, Kidd, Kristin E., Mishra, Aneil K., & Balkrishnan, Rajesh. (2002). Measuring patients’ trust in their primary care providers. Medical Care Research and Review, 59 (3/September), 293–318.
262. Rose, R., & Calnan, M. (2006). Trust relations in healthcare: The new agenda. European Journal of Public Health, 16, 4–6.
263. Shore, D. A. (2007). The (sorry) state of trust in the American healthcare enterprise. In David A. Shore (Ed.), The trust crisis in healthcare: Causes, consequences, and cures (pp. 3–20). Oxford: Oxford University Press.
264. Hall, Mark A., Zheng, Beiyao, Dugan, Elizabeth, Camacho, Fabian, Kidd, Kristin E., Mishra, Aneil K., & Balkrishnan, Rajesh. (2002). Measuring patients’ trust in their primary care providers. Medical Care Research and Review, 59 (3/September), 293–318.
265. Safran, D. G. (2007). Patients’ trust in their doctors: are we losing ground? In David A. Shore (Ed.), The trust crisis in healthcare: Causes, consequences, and cures. Oxford University Press.
266. Hall, Mark A., Zheng, Beiyao, Dugan, Elizabeth, Camacho, Fabian, Kidd, Kristin E., Mishra, Aneil K., & Balkrishnan, Rajesh. (2002). Measuring patients’ trust in their primary care providers. Medical Care Research and Review, 59 (3/September), 293–318.
267. Rose, R., & Calnan, M. (2006). Trust relations in healthcare: The new agenda. European Journal of Public Health, 16, 4–6.
268. Firth-Cozens, J. (2004). Organisational trust: The keystone to patient safety. Qual Saf Health Care, 13, 56–61.
269. Hernandez, James S. (2010). The spectrum of medical leadership roles. Physician Executive, 36 (5), 56–59. http://net.acpe.org/MembersOnly/pejournal/2011/MarchApril/Tiffan.pdf
270. Lee, Thomas H. (2010, April). Turning doctors into leaders. Harvard Business Review, 88 (4), 50–58.
271. Lee, Thomas H. (2010, April). Turning doctors into leaders. Harvard Business Review, 88 (4), 50–58.
272. Rose, R., & Calnan, M. (2006). Trust relations in healthcare: The new agenda. European Journal of Public Health, 16, 4–6.
273. Shore, D. A. (2007). The (sorry) state of trust in the American healthcare enterprise. In David A. Shore (Ed.), The trust crisis in healthcare: Causes, consequences, and cures (pp. 3–20). Oxford: Oxford University Press.
274. Blendon, R. J. (2007). Why Americans don’t trust the government and don’t trust healthcare. In David A. Shore (Ed.), The trust crisis in healthcare: Causes, consequences, and cures (pp. 21–31). Oxford: Oxford University Press.
275. Alderman, Leslie. (2011, August 11). The doctor will see you… eventually. The New York Times, p. D6.
276. Hernandez, James S. (2010). The spectrum of medical leadership roles. Physician Executive, 36 (5), 56–59.
277. Shore, D. A. (2007). The (sorry) state of trust in the American healthcare enterprise. In David A. Shore (Ed.), The trust crisis in healthcare: Causes, consequences, and cures (pp. 3–20). Oxford: Oxford University Press.
278. Rose, R., & Calnan, M. (2006). Trust relations in healthcare: The new agenda. European Journal of Public Health, 16, 4–6.
279. Hall Mark A., Zheng, Beiyao, Dugan, Elizabeth, Camacho, Fabian, Kidd, Kristin E., Mishra, Aneil K., & Balkrishnan, Rajesh. (2002). Measuring patients’ trust in their primary care providers. Medical Care Research and Review, 59 (3/September), 293–318.
280. Firth-Cozens, J. (2004). Organisational trust: The keystone to patient safety. Qual Saf Health Care, 13, 56–61.
281. Cook, K. S., Kramer, R. M., Thom, D. H., Stepanikova, I., Mollborn, S. B., & Cooper, R. M. (2004). Trust and distrust in patient–physician relationships: Perceived determinants of high- and low-trust relationships in managedcare settings. In R. M. Kramer & K. S. Cook (Eds), Trust and distrust in organizations: dilemmas and approaches (pp. 65–98). New York, NY: Sage.
282. Hall, Mark A., Zheng, Beiyao, Dugan, Elizabeth, Camacho, Fabian, Kidd, Kristin E., Mishra, Aneil K., & Balkrishnan, Rajesh. (2002). Measuring patients’ trust in their primary care providers. Medical Care Research and Review, 59 (3/September), 293–318.
283. Rose, R., Calnan, M. (2006). Trust relations in healthcare: The new agenda. European Journal of Public Health, 16, 4–6.
284. Shore, D. A. (2007). The (sorry) state of trust in the American healthcare enterprise. In David A. Shore (Ed.), The trust crisis in healthcare: Causes, consequences, and cures. Oxford University Press.
285. Cook, K. S., Kramer, R. M., Thom, D. H., Stepanikova, I., Mollborn, S. B., & Cooper, R. M. (2004). Trust and distrust in patient–physician relationships: Perceived determinants of high- and low-trust relationships in managed- care settings. In R. M. Kramer & K. S. Cook (Eds), Trust and distrust in organizations: Dilemmas and approaches (p. 70). New York, NY: Sage.
286. Mishra, Aneil K., & Mishra, Karen E. (2008). Trust is everything: Become the leader others will follow. Chapel Hill, NC: Lulu.
287. Hall, Mark A., Zheng, Beiyao, Dugan, Elizabeth, Camacho, Fabian, Kidd, Kristin E., Mishra, Aneil K., & Balkrishnan, Rajesh. (2002). Measuring patients’ trust in their primary care providers. Medical Care Research and Review, 59 (3/September), 293–318.
288. Cook, K. S., Kramer, R. M., Thom, D. H., Stepanikova, I., Mollborn, S. B., & Cooper, R. M. (2004). Trust and distrust in patient–physician relationships: Perceived determinants of high- and low-trust relationships in managedcare settings. In R. M. Kramer & K. S. Cook (Eds), Trust and distrust in organizations: Dilemmas and approaches (pp. 65–98). New York, NY: Sage.
289. Firth-Cozens, J. (2004). Organisational trust: The keystone to patient safety. Qual Saf Health Care, 13, 56–61.
290. Lobdell, K., Camp, S., Stamou, S., Swanson, R., Reames, M., Madjarov, J., Robicsek, F. (2009). Quality improvement in cardiac critical care. HSR Proceedings in Intensive Care and Cardiovascular Anaesthesia, 1 (1), 22–26.
291. Thom, D. H., Wong, S. T., Guzman, D., Wu, A., Penko, J., Miaskowski, C., & Kushel, M. (2011). Physician trust in the patient: Development and validation of a new measure. Annals of Family Medicine, 9 (2), 148–154.
292. Dowling, M. J. (2007). Building trust in a healthcare system. In David A. Shore (Ed.), The trust crisis in healthcare: Causes, consequences, and cures (pp. 172–179). Oxford: Oxford University.
293. Tomlinson, E. C., & Mayer, R. C. (2009). The role of causal attribution dimension in trust repair. Academy of Management, 34 (1), 85–104.
294. Lewicki, R. J., Tomlinson, E. C., & Gillespie, N. (2006). Models of interpersonal trust development: Theoretical approaches, empirical evidence, and future directions. Journal of Management, 32 (6), 991–1022.
295. Janowicz-Panjaitan, J., & Krishan, R. (2009). Measures for dealing with competence and integrity violations of interorganizational trust at the corporate and operating levels of organizational hierarchy. Journal of Management Studies, 46 (2), 245–268.
296. Lewicki, R. J., & Wiethoff, C. (2000). Trust, trust development, and trust repair. In Morton Deutsch & Peter T. Coleman (Eds), The Handbook of conflict resolution: Theory and practice (pp. 86–107). San Francisco, CA: Jossey-Bass.
297. Govier, T. (1994). An epistemology of trust. International Journal of Moral and Social Studies, 8, 155–74.
298. Sitkin, S. B., & Roth, N. L. (1993). Explaining the limited effectiveness of legalistic “remedies” for trust/distrust. Organization Science, 4 (3), 367–392.
299. Luhmann, N. (1979). Trust and power. New York, NY: John Wiley & Sons.
300. Lewicki, R. J., Tomlinson, E. C., & Gillespie, N. (2006). Models of interpersonal trust development: Theoretical approaches, empirical evidence, and future directions. Journal of Management, 32 (6), 991–1022.
301. Deustch, M. (1958). Trust and suspicion. Journal of Conflict Resolution, 2, 265–279.
302. Kramer, R. M. (1999). Trust and distrust in organizations. Annual Review of Psychology, 50, 569–598.
303. Tomlinson, E. C., & Mayer, R. C. (2009). The role of causal attribution dimension in trust repair. Academy of Management, 34 (1), 87.
304. Kramer, R. M., & Lewicki, R. J. (2010). Repairing and enhancing trust: Approaches to reducing organizational trust deficits. The Academy of Management Annals, 4 (1), 245–277.
305. Ferrin, D. L., Bligh, M. C., & Kohles, J. C. (2007). Can I trust you to trust me: A theory of trust, monitoring and cooperation in interpersonal and intergroup relations. Group & Organization Management, 32 (4), 465–499.
306. Tomlinson, E., Dineen, B., & Lewicki, R. (2004). The road to reconciliation: Antecedents of victim willingness to reconcile following a broken promise. Journal of Management, 31, 165–187.
307. Simons, Tony. (2008). The integrity dividend: Leading by the power of your word. San Francisco, CA: Jossey-Bass.
308. Stroh, Linda K. (2007). Trust rules: How to tell the good guys from the bad guys in work and life. Westport, CT: Praeger.
309. Tomlinson, E., Dineen, B., & Lewicki, R. (2004). The road to reconciliation: Antecedents of victim willingness to reconcile following a broken promise. Journal of Management, 31, 165–187.
310. Frost, Peter. (2003). Toxic emotions at work: How compassionate managers handle pain and conflict. Boston, MA: HBS.
311. Ferrin, D. L., Kim, P. H., Cooper, C. D., & Dirks, K. T. (2007). Silence speaks volumes: The effectiveness of reticence in comparison to apology and denial for responding to integrity- and competence-based trust violations. Journal of Applied Psychology, 92 (4), 893.
312. Hui, C. H., Lau, F. L. Y., Tsang, L., & Pak, S. (2011). The impact of postapology behavioral consistency on victim’s forgiveness intention: A study of trust violation among coworkers. Journal of Applied Social Psychology, 41 (5), 1214–1236.
313. Schoorman, F. D., Mayer, R. C., et al. (2007). An integrative model of organizational trust: Past, present, and future. The Academy of Management Review, 32 (2), 344–354.
314. Kramer, R. M., & Lewicki, R. J. (2010). Repairing and enhancing trust: Approaches to reducing organizational trust deficits. The Academy of Management Annals, 4 (1), 245–277.
315. Stroh, Linda K. (2007). Trust rules: How to tell the good guys from the bad guys in work and life (p. 111). Westport, CT: Praeger.
316. Kim, P. H., Dirks, K. T., & Cooper, C. D. (2009). The repair of trust: A dynamic bilateral perspective and multilevel conceptualization. Academy of Management Review, 34 (3), 401–422
317. Tomlinson, E. C., & Mayer, R. C. (2009). The role of causal attribution dimensions in trust repair. Academy of Management Review, 34 (1), 85–104.
318. Lewicki, R. J., & Tomlinson, E. C. (2003, December) Trust and trust building. In Guy Burgess and Heidi Burgess (Eds), Beyond intractability. Conflict Research Consortium, University of Colorado Boulder. Retrieved from http://www.beyondintractability.org/essay/trust_building/
319. Kramer, R. M. (1999). Trust and distrust in organizations. Annual Review of Psychology, 50, 569–598.
320. Krosgaard, M. A., Brodt, S. E., et al. (2002). Trust in the face of conflict: The role of managerial trustworthy behavior and organizational context. Journal of Applied Psychology, 87 (2), 312.
321. Kramer, R. M. (1999). Trust and distrust in organizations. Annual Review of Psychology, 50, 569–598.
322. Frost, Peter. (2003). Toxic emotions at work: How compassionate managers handle pain and conflict. Boston, MA: HBS.
323. Fraser, W. (2010). Trust and repair: An exploration of how work groups repair a violation of trust. (Unpublished doctoral dissertation). Fielding Graduate University, Santa Barbara, CA.
324. Gillespie, N., & G. Dietz (2009). Trust repair after an organization-level failure. The Academy of Management Review, 34 (1), 127–145.
325. Mishra, Aneil K. (1996). Organizational responses to crisis: The centrality of trust. In Roderick Kramer & Thomas Tyler (Eds), Trust in organizations: Frontiers of theory and research (pp. 261–287). Thousand Oaks, CA: Sage.
326. Mishra, Karen E., Mishra, Aneil K., & Spreitzer, Gretchen M. (1998, Winter). Maintaining trust and empowerment during downsizing. MIT Sloan Management Review, 39 (2), 38–95.
327. Mishra, Aneil K., Mishra, Karen E., & Spreitzer, Gretchen M. (2009, Spring). How to downsize your company without downsizing morale. MIT Sloan Management Review, 39–44.
328. Hermann, C. (1963). Some consequences of crisis which limit the viability of organizations. Administrative Science Quarterly, 8, 61–82.
329. Turner, B. 1976. The organizational and interorganizational development of disasters. Administrative Science Quarterly, 21, 378–397.
330. Starbuck, W., & Hedberg, B. (1977). Saving an organization from a stagnating environment. In H. Thorelli (Ed.), Strategy + structure = performance (pp. 249–258). Bloomington, IN: Indiana University Press.
331. Webb, E. (1994). Trust and crisis. In R. Kramer & T. Tyler (Eds), Trust in organizations (288–301). Newbury Park, CA: Sage.
332. James, E. H., & Wooten, L. P. (2005). Leadership as (un)usual: How to display competence in times of crisis. Organizational Dynamics, 34 (2), 141–152.
333. Pearson, C. M., & Mitroff, I. I. (1993). From crisis prone to crisis prepared: A framework for crisis management. Academy of Management Executive, 7 (1), 48–59.
334. Coombs, W. T. (1999). Information and compassion in crisis responses: A test of their effects. Journal of Public Relations Research, 11 (2), 125–143.
335. Stephens, K. K., Malone, P. C., & Bailey, C. M. (2005). Communicating with stakeholders during a crisis. Journal of Business Communication, 42 (4), 390–419.
336. Handy, Charles (2002, December). What’s a business for? Harvard Business Review.
337. Handy, Charles (2002, December). What’s a business for? Harvard Business Review, 8.
338. Handy, Charles (2002, December). What’s a business for? Harvard Business Review, 8.
339. Mishra, Aneil K., & Mishra, Karen E. (2008). Trust is everything: Become the leader others will follow. Chapel Hill, NC: Lulu.
340. Goodpaster, Kenneth, & Mathews, John B., Jr. (1982, Jan–Feb). Can a corporation have a conscience? Harvard Business Review.
341. Kanter, Rosabeth Moss. (1999). From spare change to real change: The social sector as beta site for business innovation. Harvard Business Review, 77 (3), 122–132.