Trust in typical and high-reliability contexts: Building and reacting to trust among firefighters

Academy of Management Journal

Volumn 54, Issue 5, 2011, Pages 999-1015

  Colquitt, Jason A ^a   Lepine, Jeffery A ^b   Zapata, Cindy P ^c   Wild, R Eric ^d  

^a UNIVERSITY OF GEORGIA   (United States)

^b ARIZONA STATE UNIVERSITY   (United States)

^c GEORGIA INSTITUTE OF TECHNOLOGY   (United States)

^d Alligator Properties LLC   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 82255183996     PISSN: 00014273     EISSN: None     Source Type: Journal    
DOI: 10.5465/amj.2006.0241     Document Type: Article

References (47)

1. Alter, A. L., Oppenheimer, D. M., Epley, N., & Eyre, R. N. 2007. Overcoming intuition: Metacognitive difficulty activates analytical reasoning. Journal of Experimental Psychology: General, 136: 569-576.
2. Ashforth, B. E., Harrison, S. H., & Corley, K. G. 2008. Identification in organizations: An examination of four fundamental questions. Journal of Management, 34: 325-374.
3. Baier, A. 1986. Trust and antitrust. Ethics, 96: 231-260.
4. Bigley, G. A., & Roberts, K. H. 2001. The incident command system: High-reliability organizing for complex and volatile task environments. Academy of Management Journal, 44: 1281-1299. (Pubitemid 33388270)
5. Bliese, P. D. 2000. Within-group agreement, non-independence, and reliability: Implications for data aggregation and analysis. In K. J. Klein & S. W. J. Kozlowski (Eds.), Multilevel theory, research, and methods in organizations: Foundations, extensions, and new directions: 349-381. San Francisco: Jossey-Bass.
6. Brockner, J., Siegel, P. A., Daly, J. P., Tyler, T., & Martin, C. 1997. When trust matters: The moderating effect of outcome favorability. Administrative Science Quarterly, 42: 558-583.
7. Colquitt, J. A., Scott, B. A., & LePine, J. A. 2007. Trust, trustworthiness, and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance. Journal of Applied Psychology, 92: 909-927.
8. Cook, J., & Wall, T. 1980. New work attitude measures of trust, organizational commitment and personal need non-fulfillment. Journal of Occupational Psychology, 53: 39-52.
9. Costa, P. T., Jr., & McCrae, R. R. 1992. The NEO PI-R professional manual. Odessa, FL: Psychological Assessment Resources.
10. Dirks, K. T., & Ferrin, D. L. 2002. Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87: 611-628.
11. Gabarro, J. J. 1987. The development of working relationships. In J. W. Lorsch (Ed.), Handbook of organizational behavior: 172-189. Englewood Cliffs, NJ: Prentice Hall.
12. Govier, T. 1994. Is it a jungle out there? Trust, distrust, and the construction of social reality. Dialogue, 33: 237-252.
13. Haas, J. 1972. Binging: Educational control among high steel ironworkers. American Behavioral Scientist, 16: 27-34.
14. Hastie, R., & Park, B. 1986. The relationship between memory and judgment depends on whether the judgment task is memory-based or on-line. Psychological Review, 98: 258-268.
15. Highhouse, S. 2001. Judgment and decision-making research: Relevance to industrial and organizational psychology. In N. Anderson, D. S. Ones, H. K. Sinangil, & C. Viswesvaran (Eds.), Handbook of industrial, work, and organizational psychology, vol. 2: 314-331. Thousand Oaks, CA: Sage.
16. Hinkle, S., Taylor, L. A., Fox-Cardamone, D. L., & Crook, K. F. 1989. Intragroup identification and intergroup differentiation: A multicomponent approach. British Journal of Social Psychology, 28: 305-317.
17. James, L. R., Demaree, R. G., & Wolf, G. 1984. Estimating within-group interrater reliability with and without response bias. Journal of Applied Psychology, 69: 85-98.
18. John, O. P., Donahue, E. M., & Kentle, R. L. 1991. The "Big Five" Inventory-Versions 4a and 54. Berkeley: University of California, Berkeley, Institute of Personality and Social Research.
19. Kahneman, D., & Tversky, A. 1973. The simulation heuristic. In D. Kahneman, P. Slovic, & A. Tversky (Eds.), Judgment under uncertainty: Heuristics and biases: 201-208. New York: Cambridge University Press.
20. Kanfer, R., & Ackerman, P. L. 1989. Motivation and cognitive abilities: An integrative aptitude treatment interaction approach to skill acquisition. Journal of Applied Psychology, 74: 657-690.
21. Karasek, R. A., & Theorell, T. 1990. Healthy work. New York: Basic Books.
22. Lazarus, R. S., & Folkman, S. 1984. Stress, appraisal, and coping. New York: Springer.
23. Lehman, W. E. K., & Simpson, D. D. 1992. Employee substance use and on-the-job behaviors. Journal of Applied Psychology, 77: 309-321.
24. LePine, J. A. 2005. Adaptation of teams in response to unforeseen change: Effects of goal difficulty and team composition in terms of cognitive ability and goal orientation. Journal of Applied Psychology, 90: 1153-1167.
25. Lewicki, R. J., & Bunker, B. B. 1995. Trust in relationships: A model of development and decline. In B. B. Bunker & J. Z. Rubin (Eds.), Conflict, cooperation, and justice: 133-173. San Francisco: Jossey-Bass.
26. Lord, R. G., & Maher, K. J. 1991. Cognitive theory in industrial and organizational psychology. In M. D. Dunnette & L. M. Hough (Eds.), Handbook of industrial and organizational psychology, vol. 2: 1-62. Palo Alto, CA: Consulting Psychologists.
27. Mayer, R. C., & Davis, J. H. 1999. The effect of the performance appraisal system on trust for management: A field quasi-experiment. Journal of Applied Psychology, 84: 123-136.
28. Mayer, R. C., Davis, J. H., & Schoorman, F. D. 1995. An integrative model of organizational trust. Academy of Management Review, 20: 709-734.
29. Mayer, R. C., & Gavin, M. B. 2005. Trust in management and performance: Who minds the shop while the employees watch the boss? Academy of Management Journal, 48: 874-888. (Pubitemid 41759582)
30. McAllister, D. J. 1995. Affect-and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal, 38: 24-59.
31. McAllister, D. J., Lewicki, R. J., & Charturvedi, S. 2006. Trust in developing relationships: From theory to measurement. In K. M. Weaver (Ed.), AOM Best Papers Proceedings.
32. Myers, K. K. 2005. A burning desire: Assimilation into a fire department. Management Communications Quarterly, 18: 344-384. (Pubitemid 40190637)
33. Peterson, N. G., Mumford, M. D., Borman, W. C., Jeanneret, P. R., Fleishman, E. A., Levin, K. Y., Campion, M. A., Mayfield, M. S., Morgeson, F. P., Pearlman, K., Gowing, M. K., Lancaster, A. R., Silver, M. B., & Dye, D. M. 2001. Understanding work using the Occupational Information Network (O*NET): Implications for practice and research. Personnel Psychology, 54: 451-492.
34. Roberts, K. H., & O'Reilly, C. A. III. 1974. Measuring organizational communication. Journal of Applied Psychology, 54: 321-326.
35. Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. 1998. Not so different after all: A-cross-discipline view of trust. Academy of Management Review, 23: 393-404. (Pubitemid 128114429)
36. Schoorman, F. D., Mayer, R. C., & Davis, J. H. 2007. An integrative model of organizational trust: Present, past, and future. Academy of Management Review, 32: 344-354.
37. Schwarz, N., & Clore, G. L. 1988. How do I feel about it? The informative function of affective states. In K. Fiedler & J. Forgas (Eds.), Affect, cognition, and social behavior: 44-62. Toronto: Hogrefe.
38. Scott, C., & Myers, K. K. 2005. The socialization of emotion: Learning emotion management at the fire station. Journal of Applied Communication Research: JACR, 33: 67-92. (Pubitemid 41672749)
39. Shapiro, D. L., Sheppard, B. H., & Cheraskin, L. 1992. Business on a handshake. Negotiation Journal, 8: 365-377.
40. Sonnentag, S., & Frese, M. 2003. Stress in organizations. In W. C. Borman, D. R. Ilgen, & R. J. Klimoski (Eds.), Handbook of psychology, vol. 12: 453-491. Hoboken, NJ: Wiley.
41. Spector, P. E., & Jex, S. M. 1998. Development of four self-report measures of job stressors and strain: Interpersonal conflict at work scale, organizational constraints scale, quantitative workload inventory, and physical symptoms inventory. Journal of Occupational Health Psychology, 3: 356-367.
42. Stephen, A. T., & Pham, M. T. 2008. On feelings as a heuristic for making offers in ultimatum negotiations. Psychology Science, 19: 1051-1058.
43. Tajfel, H. 1978. Differentiation between social groups: Studies in the social psychology of intergroup relations. London: Academic Press.
44. Webb, E., & Weick, K. E. 1979. Unobtrusive measures in organizational theory: A reminder. Administrative Science Quarterly, 24: 650-659.
45. Weick, K. E. 1987. Organizational culture as a source of high reliability. California Management Review, 29(2): 112-127.
46. Weick, K. E., Sutcliffe, K. M., & Obstfeld, D. 1999. Organizing for high reliability: Processes of collective mindfulness. In B. M. Staw & R. Sutton (Eds.), Research in organizational behavior, vol. 23: 81-123. Greenwich, CT: JAI.
47. Zajonc, R. B. 1980. Feeling and thinking: Preferences need no inferences. American Psychologist, 35: 131-175.