Communicating with stakeholders during a crisis. Evaluating message strategies

Journal of Business Communication

Volumn 42, Issue 4, 2005, Pages 390-419

  Stephens, Keri K ^a,c   Malone, Patty Callish ^b,d   Bailey, Christine M ^c  

^a TEXAS STATE UNIVERSITY   (United States)

^b CALIFORNIA STATE UNIVERSITY   (United States)

^c UNIVERSITY OF TEXAS AT AUSTIN   (United States)

^d UNIVERSITY OF SOUTHERN MISSISSIPPI   (United States)

Author keywords

Crisis communication; Crisis management; Message strategies; Stakeholders; Technology crises

Indexed keywords

EID: 55449135869     PISSN: 00219436     EISSN: 15524582     Source Type: Journal    
DOI: 10.1177/0021943605279057     Document Type: Review

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