Consequences of unit-level organizational citizenship behaviors: A review and recommendations for future research

Journal of Organizational Behavior

Volumn 35, Issue SUPPL.1, 2014, Pages

  Podsakoff, Nathan P ^a   Podsakoff, Philip M ^b   Mackenzie, Scott B ^c   Maynes, Timothy D ^d   Spoelma, Trevor M ^a  

^a UNIVERSITY OF ARIZONA   (United States)

^b UNIVERSITY OF FLORIDA   (United States)

^c INDIANA UNIVERSITY   (United States)

^d UNIVERSITY AT BUFFALO   (United States)

Author keywords

Affiliation oriented citizenship behavior; Challenge oriented citizenship behavior; Cohesion; Helping behavior; Multilevel analysis; OCBI; OCBO; Organizational citizenship behavior; Organizational effectiveness; Task interdependence; Team performance; Turnover; Voice behavior

Indexed keywords

EID: 84893040235     PISSN: 08943796     EISSN: 10991379     Source Type: Journal    
DOI: 10.1002/job.1911     Document Type: Article

References (63)

1. Bagozzi, R. P. (1980). Causal models in marketing. NY: John Wiley & Sons.
2. Bandura, A. (1977). Social learning theory. Englewood Cliffs, NJ: Prentice-Hall.
3. Bergeron, D. M. (2007). The potential paradox of organizational citizenship behavior: Good citizens at what cost? Academy of Management Review, 32, 1078-1095.
4. Blau, P. M. (1964). Exchange and power in social life. New York, NY: John Wiley & Sons.
5. Bliese, P. D. (2000). Within-group agreement, non-interdependence, and reliability: Implications for data aggregation and analysis. In K. J. Klein, & S. W. J. Kozlowski (Eds.), Multilevel theory, research, and methods in organizations: Foundations, extensions, and new directions (pp. 349-381). San Francisco, CA: Jossey-Bass.
6. Bolino, M. C. (1999). Citizenship and impression management: Good soldiers or good actors? Academy of Management Review, 24, 82-98.
7. Bolino, M. C., Turnley, W. H., & Bloodgood, J. M. (2002). Citizenship behavior and the creation of social capital in organizations. Academy of Management Review, 27, 505-522.
8. Bollen, K. A. (1989). Structural equations with latent variables. New York, NY: Wiley.
9. Bono, J. E., & McNamara, G. (2011). Publishing in AMJ-Part 2: Research design. Academy of Management Journal, 54, 657-660.
10. Borman, W. C., & Motowidlo, S. J. (1993). Expanding the criterion domain to include elements of contextual performance. In N. Schmitt, W. C. Borman, & Associates (Eds.), Personnel selection in organizations (pp. 71-98). San Francisco, CA: Jossey-Bass.
11. Borman, W. C., & Motowidlo, S. J. (1997). Task performance and contextual performance: The meaning for personnel selection research. Human Performance, 10, 99-109.
12. Chan, D. (1998). Functional relations among constructs in the same content domain at different levels of analysis: A typology of composition models. Journal of Applied Psychology, 83, 234-246.
13. Chan, D. (2005). Multilevel research. In F. T. L. Leong, & J. T. Austin (Eds.), The psychology research handbook: A guide for graduate students and research assistants (pp. 401-418). Thousand Oaks, CA: Sage.
14. Chen, G., & Kanfer, R. (2006). Toward a systems theory of motivated behavior in work teams. Research in Organizational Behavior, 27, 223-267.
15. Cohen, J., Cohen, P., West, S. G., & Aiken, L. S. (2003). Applied multiple regression/correlation analysis for the behavioral sciences (3rd edn). Mahwah, NJ: Laurence Erlbaum.
16. Coleman, V. I., & Borman, W. C. (2000). Investigating the underlying structure of the citizenship performance domain. Human Resource Management Review, 10, 25-44.
17. Collins, L., & Horn, J. (1993). Best methods for the analysis of change. Washington, DC: APA.
18. Ehrhart, M. G. (2004). Leadership and procedural justice climate as antecedents of unit-level organizational citizenship behavior. Personnel Psychology, 57, 61-94.
19. Ehrhart, M. G., & Naumann, S. E. (2004). Organizational citizenship behavior in work groups: A group norms approach. Journal of Applied Psychology, 89, 960-974.
20. George, J. M., & Jones, G. R. (1997). Organizational spontaneity in context. Human Performance, 10, 153-170.
21. Graham, J. W. (1991). An essay on organizational citizenship behavior. Employee Responsibilities and Rights Journal, 4, 249-270.
22. Grant, A. M. (2007). Relational job design and the motivation to make a prosocial difference. Academy of Management Review, 32, 393-417.
23. Grant, A. M. (2008). Does intrinsic motivation fuel the prosocial fire? Motivational synergy in predicting persistence, performance, and productivity. Journal of Applied Psychology, 93, 48-58.
24. Hoffman, B. J., Blair, C. A., Meriac, J. P., & Woehr, D. J. (2007). Expanding the criterion domain? A quantitative review of the OCB literature. Journal of Applied Psychology, 92, 555-566.
25. Hu, J., & Liden, R. C. (2013). Relative leader-member exchange within team contexts: How and when social comparison impacts individual effectiveness. Personnel Psychology, 66, 127-172.
26. Institute for Scientific Information. (2013). www.webofknowledge.com.
27. Kaplan, R. S., & Norton, D. P. (1992). The Balanced Scorecard -- Measures that drive performance. Harvard Business Review, January-February, 1992, 71-79.
28. Kidwell, R. E., Mossholder, K. W., & Bennett, N. (1997). Cohesiveness and organizational citizenship behavior: A multilevel analysis using work groups and individuals. Journal of Management, 23, 775-793.
29. Kozlowski, S. W. J., & Klein, K. J. (2000). A multilevel approach to theory and research in organizations: Contextual, temporal, and emergent processes. In K. J. Klein, & S. W. J. Kozlowski (Eds.), Multilevel theory, research, and methods in organizations: Foundations, extensions, and new directions (pp. 3-90). San Francisco, CA: Jossey-Bass.
30. Le, H., Oh, I. S., Robbins, S. B., Ilies, R., Holland, E., & Westrick, P. (2011). Too much of a good thing: Curvilinear relationships between personality traits and job performance. Journal of Applied Psychology, 96, 113-133.
31. Lefkowitz, J. (2000). The role of interpersonal affective regard in supervisory performance ratings: A literature review and proposed causal model. Journal of Occupational and Organizational Psychology, 7, 67-85.
32. LePine, J. A., & Van Dyne, L. (1998). Predicting voice behavior in work groups. Journal of Applied Psychology, 83, 853-868.
33. LePine, J. A., & Van Dyne, L. (2001). Voice and cooperative behavior as contrasting forms of contextual performance: Evidence of differential relationships with Big Five personality characteristics and cognitive ability. Journal of Applied Psychology, 86, 326-336.
34. LePine, J. A., Erez, A., & Johnson, D. E. (2002). The nature and dimensionality of organizational citizenship behavior: A critical review and meta-analysis. Journal of Applied Psychology, 87, 52-65.
35. MacKenzie, S. B., & Podsakoff, P. M. (2012). Common method bias in marketing: Causes, mechanisms, and procedural remedies. Journal of Retailing, 88, 542-555.
36. MacKenzie, S. B., & Podsakoff, P. M., & Podsakoff, N. P. (2011a). Construct measurement and validation procedures in MIS and behavioral research: Integrating new and existing techniques. MIS Quarterly, 35, 293-334.
37. MacKenzie, S. B., & Podsakoff, P. M., & Podsakoff, N. P. (2011b). Effects of challenge-oriented and affiliation-oriented OCBs on organizational effectiveness: Do challenge-oriented behaviors really have an impact on the organization's bottom-line? Personnel Psychology, 64, 559-592.
38. Morrison, E. W. (1994). Role definitions and organizational citizenship behavior-The importance of the employees perspective. Academy of Management Journal, 37, 1543-1567.
39. Mossholder, K. W., Richardson, H. A., & Settoon, R. P. (2011). Human resource systems and helping in organizations: A relational perspective. Academy of Management Review, 36, 33-52.
40. Motowidlo, S. J. (2000). Some basic issues related to contextual performance and organizational citizenship behavior in human resource management. Human Resource Management Review, 10, 115-126.
41. Nielsen, T. M., Hrivnak, G. A., & Shaw, M. (2009). Organizational citizenship behavior and performance: A meta-analysis of group-level research. Small Group Research, 40, 555-577.
42. Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books.
43. Organ, D. W. (1990). The motivational basis of organizational citizenship behavior. In B. M. Staw, & L. L. Cummings (Eds.), Research in organizational behavior, 12, (pp. 43-72). Greenwich, CT: JAI Press.
44. Organ, D. W. (1997). Organizational citizenship behavior: Its construct clean-up time. Human Performance, 10, 85-97.
45. Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. (2006). Organizational citizenship behavior: Its nature, antecedents and consequences. Thousand Oaks, CA: Sage.
46. Podsakoff, P. M., & MacKenzie, S. B. (1997). Impact of organizational citizenship behavior on organizational performance: A review and suggestions for future research. Human Performance, 10, 133-151.
47. Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 879-903.
48. Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors. Leadership Quarterly, 1, 107-142.
49. Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26, 513-563.
50. Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009) Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 94, 122-141.
51. Podsakoff, N. P., Whiting, S. W., Welsh, D. W., & Mai, M. (2013). Surveying for "artifacts": The susceptibility of the OCB-performance evaluation relationship to common rater, item, and measurement context effects. Journal of Applied Psychology, 98, 863-874.
52. Roberson, Q. M., Sturman, M. C., & Simons, T. L. (2007). Does the measure of dispersion matter in multilevel research? A comparison of the relative performance of dispersion indexes. Organizational Research Methods, 10, 564-588.
53. Rosenberg, M. (1968). The logic of survey analysis. New York, NY: Basic Books.
54. Rotundo, M., & Sackett, P. R. (2002). The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance: A policy-capturing approach. Journal of Applied Psychology, 87, 66-80.
55. Rubin, R. S., Dierdorff, E. C., & Bachrach, D. G. (2013). Boundaries of citizenship behavior: Curvilinearity and context in the citizenship and task performance relationship. Personnel Psychology, 66, 377-406.
56. Sartori, G. (1984). Guidelines for concept analysis. In G. Sartori (Ed.), Social Science Concepts: A Systematic Analysis, (pp. 15-85). Beverly Hills, CA: Sage Publications.
57. Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68, 655-663.
58. Van Dyne, L., & LePine, J. A. (1998). Helping and voice extra-role behaviors: Evidence of construct and predictive validity. Academy of Management Journal, 41, 108-119.
59. Van Dyne, L., Cummings, L. L., & Parks, J. M. (1995). Extra-role behaviors: In pursuit of construct and definitional clarity (a bridge over muddied waters). Research in Organizational Behavior, 17, 215-285.
60. Van Scotter, J. R., & Motowidlo, S. J. (1996). Interpersonal facilitation and job dedication as separate facets of contextual performance. Journal of Applied Psychology, 81, 525-531.
61. Whiting, S. W., Podsakoff, P. M., & Pierce, J. R. (2008). Effects of task performance, helping, voice, and organizational loyalty on performance appraisal ratings. Journal of Applied Psychology, 93, 125-139.
62. Whitman, D. S., Van Rooy, D. L., & Viswesvaran, C. (2010). Satisfaction, citizenship behaviors, and performance in work units: A meta-analysis of collective construct relations. Personnel Psychology, 63, 41-81.
63. Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17, 601-617.