Human resource systems and helping in organizations: A relational perspective

Academy of Management Review

Volumn 36, Issue 1, 2011, Pages 33-52

  Mossholder, Kevin ^a   Richardson, Hettie ^b   Settoon, Randall ^c  

^a AUBURN UNIVERSITY   (United States)

^b LOUISIANA STATE UNIVERSITY   (United States)

^c SOUTHEASTERN LOUISIANA UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 78650296648     PISSN: 03637425     EISSN: None     Source Type: Journal    
DOI: 10.5465/amr.2009.0402     Document Type: Article

References (121)

1. Allen, D. G. 2006. Do organizational socialization tactics influence newcomer embeddedness and turnover? Journal of Management, 32: 237-256.
2. Ames, D. R., Flynn, F. J., & Weber, E. U. 2004. It's the thought that counts: On perceiving how helpers decide to lend a hand. Personality and Social Psychology Bulletin, 30: 461-474.
3. Andersson, L. M., & Pearson, C. M. 1999. Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24: 452-471.
4. Arthur, J. B. 1994. Effects of human resource systems on manufacturing performance and turnover. Academy of Management Journal, 37: 670-687.
5. Bacharach, S. B., Bamberger, P. A., & McKinney, V. 2000. Boundary management tactics and logics of action: The case of peer-support providers. Administrative Science Quarterly, 45: 704-736.
6. Bamberger, P. A. 2008. Beyond contextualization: Using context theories to narrow the micro-macro gap in management research. Academy of Management Journal, 51: 839-846.
7. Bamberger, P. A. 2009. Employee help-seeking: Antecedents, consequences and new insights for future research. Research in Personnel and Human Resources Management, 29: 49-98.
8. Bamberger, P. A., & Levi, R. 2008. Team-based reward allocation structures and the helping behaviors of outcome-interdependent team members. Journal of Managerial Psychology, 24: 300-327.
9. Becker, B. E., & Huselid, M. A. 2006. Strategic human resources management: Where do we go from here? Journal of Management, 32: 898-925.
10. Beltrán-Martín, I., Roca-Puig, V., Escrig-Tena, A., & Bou-Llusar, J. C. 2008. Human resource flexibility as a mediating variable between high performance work systems and performance. Journal of Management, 34: 1009-1044.
11. Bigley, G. A., & Pearce, J. L. 1998. Straining for shared meaning in organization science: Problems of trust and distrust. Academy of Management Review, 23: 405-421.
12. Blatt, R. 2009. Tough love: How communal schemas and contracting practices build relational capital in entrepreneurial teams. Academy of Management Review, 34: 533-551.
13. Bolino, M. C., Turnley, W. H., & Bloodgood, J. M. 2002. Citizenship behavior and the creation of social capital in organizations. Academy of Management Review, 27: 505-522.
14. Borgatti, S. P., & Cross, R. A. 2003. A relational view of information seeking and learning in social networks. Management Science, 49: 432-445.
15. Bowen, D. E., & Ostroff, C. 2004. Understanding HRM-firm performance linkages: The role of the "strength" of the HRM system. Academy of Management Review, 29: 203-221.
16. Boxall, P., & Macky, K. 2009. Research and theory on high-performance work systems: Progressing the high-involvement stream. Human Resource Management Journal, 19: 3-23.
17. Brown, K. G., & Van Buren, M. E. 2007. Applying a social capital perspective to the evaluation of distance training. In S. M. Fiore & E. Salas (Eds.), Toward a science of distributed learning: 41-63. Washington, DC: American Psychological Association.
18. Cascio, W. F., & Aguinis, H. 2008. Research in industrial and organizational psychology from 1963 to 2007: Changes, choices, and trends. Journal of Applied Psychology, 93: 1062-1081.
19. Chuang, C.-H., & Liao, H. 2010. Strategic human resource management in service context: Taking care of business by taking care of employees and customers. Personnel Psychology, 63: 153-196.
20. Collins, C. J., & Smith, K. G. 2006. Knowledge exchange and combination: The role of human resource practices in the performance of high-technology firms. Academy of Management Journal, 49: 544-560.
21. Connelley, D., & Folger, R. 2004. Hidden bias: The influence of relational models on perceptions of fairness in human resource systems. In N. Haslam (Ed.), Relational models theory: A contemporary overview: 197-220. Mahweh, NJ: Lawrence Erlbaum Associates.
22. Cropanzano, R., & Mitchell, M. S. 2005. Social exchange theory: An interdisciplinary review. Journal of Management, 31: 874-900.
23. Davis, M. H. 1994. Empathy: A social psychological approach. Madison, WI: Brown & Benchmark.
24. Deckop, J. R., Cirka, C. C., & Andersson, L. M. 2003. Doing unto others: The reciprocity of helping behavior in organizations. Journal of Business Ethics, 47: 101-113.
25. Deckop, J. R., Mangel, R., & Cirka, C. C. 1999. Getting more than you pay for: Organizational citizenship behavior and pay-for-performance plans. Academy of Management Journal, 42: 420-428.
26. De Dreu, C. K. W. 2006. Rational self-interest and other orientation in organizational behavior: A critical appraisal and extension of Meglino and Korsgaard (2004). Journal of Applied Psychology, 91: 1245-1252.
27. DeJong, S. B., Van der Vegt, G. S., & Molleman, E. 2007. The relationships among asymmetry in task dependence, perceived helping behavior, and trust. Journal of Applied Psychology, 92: 1625-1637.
28. Dudley, N. M., & Cortina, J. M. 2008. Knowledge and skills that facilitate the personal support dimension of citizenship. Journal of Applied Psychology, 93: 1249-1270.
29. Evans, W. R., & Davis, W. D. 2005. High-performance work systems and organizational performance: The mediating role of internal social structure. Journal of Management, 31: 758-775.
30. Ferris, G. R., Arthur, M. M., Berkson, H. M., Kaplan, D. M., Harrell-Cook, G., & Frink, D. D. 1998. Toward a social context theory of the human resources management-organization effectiveness relationship. Human Resource Management Review, 8: 235-264.
31. Fiske, A. P. 1992. The four elementary forms of sociality: Framework for a unified theory of social relations. Psychological Review, 99: 689-723.
32. Fiske, A. P., & Haslam, N. 2005. The four basic social bonds: Structures for coordinating interaction. In M. W. Baldwin (Ed.), Interpersonal cognition: 267-298. New York: Guil-ford Press.
33. Flynn, F. J. 2003. What have you done for me lately? Temporal adjustments to favor evaluations. Organizational Behavior and Human Decision Processes, 91: 38-50.
34. Flynn, F. J. 2006. How much is it worth to you? Subjective evaluations of help in organizations. Research in Organizational Behavior, 27: 133-174.
35. Flynn, F. J., & Lake, V. K. B. 2008. If you need help, just ask: Underestimating compliance with direct requests for help. Journal of Personality and Social Psychology, 95: 128-143.
36. Frenkel, S. J., & Sanders, K. 2007. Explaining variations in co-worker assistance in organizations. Organization Studies, 28: 797-823.
37. Frost, P. J. 2004. Handling toxic emotions: New challenges for leaders and their organization. Organizational Dynamics, 33(2): 111-127.
38. Giddens, A. 1984. The constitution of society: Outline of the theory of structuration. Cambridge: Polity Press.
39. Gillespie, J. Z., & Greenberg, J. 2005. Are the goals of organizational justice self-interested? In J. Greenberg & J. A. Colquitt (Eds.), Handbook of organizational justice: 179- 213. Mahwah, NJ: Lawrence Erlbaum Associates.
40. Gittell, J. H., Weinberg, D. B., Bennett, A. L., & Miller, J. A. 2008. Is the doctor in? A relational approach to job design and the coordination of work. Human Resource Management, 47: 729-755.
41. Grant, A. M. 2007. Relational job design and the motivation to make a prosocial difference. Academy of Management Review, 32: 393-417.
42. Grant, A. M., Dutton, J. E., & Rosso, B. D. 2008. Giving commitment: Employee support programs and the prosocial sensemaking process. Academy of Management Journal, 51: 898-918.
43. Grant, A. M., Parker, S., & Collins, C. 2009. Getting credit for proactive behavior: Supervisor reactions depend on what you value and how you feel. Personnel Psychology, 62: 31-55.
44. Harrison, D. A., Price, K. H., Gavin, J. H., & Florey, A. T. 2002. Time, teams, and task performance: Changing effects of surface- and deep-level diversity on group functioning. Academy of Management Journal, 45: 1029-1045.
45. Heaney, C. A., Price, R. H., & Rafferty, J. 1995. Increasing coping resources at work: A field experiment to increase social support, improve team functioning, and enhance employee mental health. Journal of Organizational Behavior, 16: 335-352.
46. Higgins, M. C., & Kram, K. E. 2001. Reconceptualizing mentoring at work: A developmental network perspective. Academy of Management Review, 26: 264-288.
47. Ho, V. T., & Levesque, L. L. 2005. With a little help from my friends (and substitutes): Social referents and influence in psychological contract fulfillment. Organization Science, 16: 275-289.
48. Hofmann, D. A., Lei, Z., & Grant, A. M. 2009. Seeking help in the shadow of doubt: The sensemaking processes underlying how nurses decide whom to ask for advice. Journal of Applied Psychology, 94: 1261-1274.
49. Hom, P. W., Tsui, A. S., Wu, J. B., Lee, T. W., Zhang, A. Y., Fu, P. P., & Li, L. 2009. Explaining employment relationships with social exchange and job embeddedness. Journal of Applied Psychology, 94: 277-297.
50. Humphrey, S. E., Nahrgang, J. D., & Morgeson, F. P. 2007. Integrating motivational, social, and contextual work design features: A meta-analytic summary and theoretical extension of the work design literature. Journal of Applied Psychology, 92: 1332-1356.
51. Ickes, W. 1993. Empathic accuracy. Journal of Personality, 61: 587-610.
52. Jackson, S. E., Schuler, R. S., & Rivero, J. C. 1989. Organizational characteristics as predictors of personnel practices. Personnel Psychology, 42: 727-786.
53. Johnson, D. E., Erez, A., Kiker, D. S., & Motowidlo, S. J. 2002. Liking and attributions of motives and mediators of the relationships between individuals, reputations, helpful behaviors, and raters' reward decisions. Journal of Applied Psychology, 87: 808-815.
54. Kabanoff, B. 1991. Equity, equality, power, and conflict. Academy of Management Review, 16: 416-441.
55. Kang, S.-C., Morris, S. S., & Snell, S. A. 2007. Relational archetypes, organizational learning, and value creation: Extending the human resource architecture. Academy of Management Review, 32: 236-256.
56. Koch, M. J., & McGrath, R. G. 1996. Improving labor productivity: Human resource management policies do matter. Strategic Management Journal, 17: 335-354.
57. Kramer, R. M., Brewer, M. B., & Hanna, B. A. 1996. Collective trust and collective action: The decision to trust as a social decision. In R. M. Kramer & T. R. Tyler (Eds.), Trust in organizations: Frontiers of theory and research: 357- 389. Thousand Oaks, CA: Sage.
58. Kuenzi, M., & Schminke, M. 2009. Assembling fragments into a lens: A review, critique, and proposed research agenda for the organizational work climate literature. Journal of Management, 35: 634-717.
59. Lawler, E. J. 2001. An affect theory of social exchange. American Journal of Sociology, 107: 321-352.
60. Lepak, D. P., Bartol, K. M., & Erhardt, N. L. 2005. A contingency framework for the delivery of HR practices. Human Resource Management Review, 15: 139-159.
61. Lepak, D. P., & Snell, S. A. 1999. The human resource architecture: Toward a theory of human capital allocation and development. Academy of Management Review, 24: 31-48.
62. Lepak, D. P., & Snell, S. A. 2002. Examining the human resource architecture: The relationships among human capital, employment, and human resource configurations. Journal of Management, 28: 517-543.
63. Lepak, D. P., Taylor, M. S., Tekleab, A. G., Marrone, J. A., & Cohen, D. J. 2007. An examination of the use of high-investment human resource systems for core and support employees. Human Resource Management, 46: 223-246.
64. Lewicki, R. J., Tomlinson, E. C., & Gillespie, N. 2006. Models of interpersonal trust development: Theoretical approaches, empirical evidence, and future directions. Journal of Management, 32: 991-1022.
65. Liao, H., Toya, K., Lepak, D. P., & Hong, Y. 2009. Do they see eye to eye? Management and employee perspectives of high-performance work systems and influence processes on service quality. Journal of Applied Psychology, 94: 371-391.
66. London, M. 2007. Performance appraisal for groups: Models and methods for assessing group processes and outcomes for development and evaluation. Consulting Psychology Journal: Practice & Research, 59: 175-188.
67. Maccoby, M. 2000. Narcissistic leaders. Harvard Business Review, 78(1): 69-77.
68. Malhotra, D. 2004. Trust and reciprocity decisions: The differing perspectives of trustors and trusted parties. Organizational Behavior and Human Decision Processes, 94: 61-73.
69. Marks, M. A., Zaccaro, S. J., & Mathieu, J. E. 2001. A temporally based framework and taxonomy of team processes. Academy of Management Review, 26: 356-376.
70. Molm, L. D. 2003. Theoretical comparisons of forms of exchange. Sociological Theory, 21: 1-17.
71. Molm, L. D., Collett, J. L., & Schaefer, D. R. 2007. Building solidarity through generalized exchange: A theory of reciprocity. American Journal of Sociology, 113: 205-242.
72. Murnighan, J. K. 1994. Game theory and organizational behavior. Research in Organizational Behavior, 16: 83-123.
73. Nahapiet, J., & Ghoshal, S. 1998. Social capital, intellectual capital, and the organizational advantage. Academy of Management Review, 23: 242-266.
74. Ng, K. Y., & Van Dyne, L. 2005. Antecedents and performance consequences of helping behavior in work groups. Group & Organization Management, 30: 514-540.
75. Nishii, L. H., Lepak, D. P., & Schneider, B. 2008. Employee attributions of the "why" of HR practices: Their effects on employee attitudes and behaviors, and customer satisfaction. Personnel Psychology, 61: 503-545.
76. Oh, H., Chung, M., & Labianca, G. 2004. Group social capital and group effectiveness: The role of informal socializing ties. Academy of Management Journal, 47: 860-875.
77. Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. 2006. Organizational citizenship behavior: Its nature, antecedents, and consequences. Thousand Oaks, CA: Sage.
78. Ouchi, W. G. 1980. Markets, bureaucracies, and clans. Administrative Science Quarterly, 25: 129-141.
79. Penner, L. A., Dovidio, J. F., Piliavin, J. A., & Schroeder, D. A. 2005. Prosocial behavior: Multilevel perspectives. Annual Review of Psychology, 56: 365-392.
80. Perlow, L. A., Gittell, J. H., & Katz, N. 2004. Contextualizing patterns of work group interaction: Toward a nested theory of structuration. Organization Science, 15: 520-536.
81. Perlow, L. A., & Weeks, J. 2002. Who's helping whom? Layers of culture and workplace behavior. Journal of Organizational Behavior, 23: 345-361.
82. Pfeffer, J., & Langton, N. 1993. The effect of wage dispersion on satisfaction, productivity, and working collabora-tively: Evidence from college and university faculty. Administrative Science Quarterly, 38: 382-407.
83. Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. 2000. Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26: 513-563.
84. Porter, C. O., Hollenbeck, J. R., Ilgen, D. R., Ellis, A. P., West, B. J., & Moon, H. 2003. Backing up behaviors in teams: The role of personality and legitimacy of need. Journal of Applied Psychology, 88: 391-403.
85. Raabe, B., & Beehr, T. A. 2003. Formal mentoring versus supervisor and coworker relationships: Difference in perceptions and impact. Journal of Organizational Behavior, 24: 271-293. (Pubitemid 37282977)
86. Ragins, B. R., & Verbos, A. K. 2007. Positive relationships in action: Relational mentoring and mentoring schemas in the workplace. In J. E. Dutton & B. R. Ragins (Eds.), Exploring positive relationships at work: Building a theoretical and research foundation: 91-116. Mahwah, NJ: Lawrence Erlbaum Associates.
87. Reilly, R. R., & McGourty, J. 1998. Performance appraisal in team settings. In J. W. Smither (Ed.), Performance appraisal: State of the art in practice: 244-277. San Francisco: Jossey-Bass.
88. Rioux, S. M., & Penner, L. A. 2001. The causes of organizational citizenship behavior: A motivational analysis. Journal of Applied Psychology, 86: 1306-1314.
89. Robinson, S. L., Kraatz, M. S., & Rousseau, D. M. 1994. Changing obligations and the psychological contract: A longitudinal study. Academy of Management Journal, 37: 137-152.
90. Rousseau, D. M. 1995. Psychological contracts in organizations: Understanding written and unwritten agreements. Thousand Oaks, CA: Sage.
91. Rousseau, D. M. 2004. Psychological contracts in the workplace: Understanding ties that motivate. Academy of Management Executive, 18(1): 120-127.
92. Rusbult, C. E., & Van Lange, P. A. 2003. Interdependence, interaction, and relationships. Annual Review of Psychology, 54: 351-375.
93. Schneider, B. 1990. The climate for service: Application of the construct. In B. Schneider (Ed.), Organizational climate and culture: 383-412. San Francisco: Jossey-Bass.
94. Schneider, B., Ehrhart, M. G., Mayer, D. M., Saltz, J. L., & Niles-Jolly, K. 2005. Understanding organization-customer links in service settings. Academy of Management Journal, 48: 1017-1032.
95. Schneider, B., & Reichers, A. E. 1983. On the etiology of climates. Personnel Psychology, 36: 19-39.
96. Settoon, R. P., & Mossholder, K. W. 2002. Relationship quality and relationship context as antecedents of person- and task-focused interpersonal citizenship behavior. Journal of Applied Psychology, 87: 255-267.
97. Shaw, J. D., Gupta, N., & Delery, J. E. 2002. Pay dispersion and workforce performance: Moderating effects of incentives and interdependence. Strategic Management Journal, 23: 491-512.
98. Sheppard, B. H., & Sherman, D. M. 1998. The grammars of trust: A model and general implications. Academy of Management Review, 23: 422-437.
99. Snell, S. A., & Dean, J. W., Jr. 1992. Integrated manufacturing and human resource management: A human capital perspective. Academy of Management Journal, 35: 467-504.
100. Spector, P. E., & Fox, S. 2010. Theorizing about the deviant citizen: An attributional explanation of the interplay of organizational citizenship and counterproductive work behavior. Human Resource Management Review, 20: 132-143.
101. Spreitzer, G., Sutcliffe, K., Dutton, J. E., Sonenshein, S., & Grant, A. M. 2005. A socially embedded model of thriving at work. Organization Science, 16: 537-549.
102. Stamper, C. L., & Van Dyne, L. 2001. Work status and organizational citizenship behavior: A field study of restaurant employees. Journal of Organizational Behavior, 22: 517-536.
103. Suazo, M. M., Martinez, P. G., & Sandoval, R. 2009. Creating psychological and legal contracts through human resource practices: A signaling theory perspective. Human Resource Management Review, 19: 154-166.
104. Sun, L., Aryee, S., & Law, K. S. 2007. High-performance human resource practices, citizenship behavior, and organizational performance: A relational perspective. Academy of Management Journal, 50: 558-577.
105. Takeuchi, R., Chen, G., & Lepak, D. P. 2009. Through the looking glass of a social system: Cross-level effects of high-performance work systems on employees' attitudes. Personnel Psychology, 62: 1-29.
106. Taylor, S., Levy, O., Boyacigiller, N. A., & Beechler, S. 2008. Employee commitment in MNCs: Impacts of organizational culture, HRM, and top management orientations. International Journal of Human Resource Management, 19: 501-527.
107. Tesluk, P. E., Vance, R. J., & Mathieu, J. E. 1999. Examining employee involvement in the context of participative work environments. Group & Organization Management, 24: 271-299.
108. Toh, S. M., Morgeson, F. P., & Campion, M. A. 2008. Human resource configurations: Investigating fit with the organizational context. Journal of Applied Psychology, 93: 864-882.
109. Truss, C. 2001. Complexities and controversies in linking HRM with organizational outcomes. Journal of Management Studies, 38: 1121-1149. (Pubitemid 33388312)
110. Tsui, A. S., Pearce, J. L., Porter, L. W., & Tripoli, A. M. 1997. Alternative approaches to the employee-organization relationship: Does investment in employees pay off? Academy of Management Journal, 40: 1089-1121.
111. Van der Vegt, G. S., & Van de Vliert, E. 2005. Effects of perceived skill dissimilarity and task interdependence on helping in work teams. Journal of Management, 31: 73-89.
112. Van Dyne, L., & LePine, J. A. 1998. Helping and voice extra-role behaviors: Evidence of construct and predictive validity. Academy of Management Journal, 41: 108-119.
113. Venkataramani, V., & Dalal, R. S. 2007. Who helps and harms whom? Relational antecedents of interpersonal helping and harming in organizations. Journal of Applied Psychology, 92: 952-966.
114. Wageman, R., & Baker, G. 1997. Incentives and cooperation: The joint effects of task and reward interdependence on group performance. Journal of Organizational Behavior, 18: 139-158.
115. Walton, R. E. 1985. From control to commitment in the workplace. Harvard Business Review, 63(2): 77-84.
116. Way, S. A., Lepak, D. P., Fay, C. H., & Thacker, J. W. 2010. Contingent workers' impact on standard employee withdrawal behaviors: Does what you use them for matter? Human Resource Management, 49: 109-138.
117. Werbel, J. D., & DeMarie, S. M. 2005. Aligning strategic human resource management and person-environment fit. Human Resource Management Review, 15: 247-262.
118. Wright, P. M., & Boswell, W. R. 2002. Desegregating HRM: A review and synthesis of micro and macro human resource management research. Journal of Management, 28: 247-276.
119. Wright, P. M., & Snell, S. A. 1998. Toward a unifying framework for exploring fit and flexibility in strategic human resource management. Academy of Management Review, 23: 756-772.
120. Zacharatos, A., Barling, J., & Iverson, R. D. 2005. High-performance work systems and occupational safety. Journal of Applied Psychology, 90: 77-93.
121. Zohar, D., & Tenne-Gazit, O. 2008. Transformational leadership and group interaction as climate antecedents: A social network analysis. Journal of Applied Psychology, 93: 744-757.