How Customer Satisfaction Affects Employee Satisfaction and Retention in a Professional Services Context

Journal of Service Research

Volumn 16, Issue 4, 2013, Pages 503-517

  Frey, Regina Viola ^a   Bayón, Tomás ^a   Totzek, Dirk ^b  

^a German Graduate School of Management and Law (GGS)   (Germany)

^b UNIVERSITY OF MANNHEIM   (Germany)

Author keywords

client employee relationship; dyadic research; employee retention; marketing HR interface; professional services firms; satisfaction

Indexed keywords

EID: 84885207810     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670513490236     Document Type: Article

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