Measuring the effect of queues on customer purchases

Management Science

Volumn 59, Issue 8, 2013, Pages 1743-1763

  Lu, Yina ^a   Musalem, Andrés ^b   Olivares, Marcelo ^a,c   Schilkrut, Ariel ^d  

^a The Sanford C Bernstein Co Center for Leadership and Ethics   (United States)

^b DUKE UNIVERSITY   (United States)

^c UNIVERSITY OF CHILE   (Chile)

^d SCOPIX   (United States)

Author keywords

Bayesian estimation; Choice modeling; Empirical operations management; Operations marketing interface; Queuing; Retail; Service operations; Service quality

Indexed keywords

BAYESIAN ESTIMATIONS; CHOICE MODELING; EMPIRICAL OPERATIONS MANAGEMENTS; QUEUING; RETAIL; SERVICE OPERATIONS; SERVICE QUALITY;

BAYESIAN NETWORKS; ECONOMICS; QUEUEING THEORY; RETAIL STORES;

SALES;

EID: 84881413098     PISSN: 00251909     EISSN: 15265501     Source Type: Journal    
DOI: 10.1287/mnsc.1120.1686     Document Type: Article

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