Wait-time predictors for customer service systems with time-varying demand and capacity

Operations Research

Volumn 59, Issue 5, 2011, Pages 1106-1118

  Ibrahim, Rouba ^a   Whitt, Ward ^b  

^a MCGILL UNIVERSITY   (Canada)

^b Department of Earth and Environmental Sciences   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARRIVAL RATES; CUSTOMER SERVICE SYSTEMS; DELAY PREDICTORS; FLUID APPROXIMATION; NONSTATIONARY; QUEUEING MODEL; SERVICE SYSTEMS; SUBJECT CLASSIFICATION; TIME VARYING; TIME VARYING DEMAND;

COMPUTER SIMULATION; QUEUEING THEORY; STOCHASTIC MODELS; TIME VARYING SYSTEMS;

REAL TIME SYSTEMS;

EID: 81455141803     PISSN: 0030364X     EISSN: 15265463     Source Type: Journal    
DOI: 10.1287/opre.1110.0974     Document Type: Article

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