The Roles of Habit, Self-Efficacy, and Satisfaction in Driving Continued Use of Self-Service Technologies: A Longitudinal Study

Journal of Service Research

Volumn 16, Issue 3, 2013, Pages 400-414

  Wang, Cheng ^a   Harris, Jennifer ^b   Patterson, Paul ^b  

^a NEWCASTLE UNIVERSITY BUSINESS SCHOOL   (United Kingdom)

^b UNIVERSITY OF NEW SOUTH WALES   (Australia)

Author keywords

habit; longitudinal study; self efficacy; self service technology

Indexed keywords

EID: 84880395300     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670512473200     Document Type: Article

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