메뉴 건너뛰기




Volumn 16, Issue 4, 2013, Pages 327-342

An exploration of the effects of past experience and tourist involvement on destination loyalty formation

Author keywords

Behavioural intentions; Destination marketing; Involvement; Past experience; Satisfaction

Indexed keywords

ACADEMIC RESEARCH; CONSUMPTION BEHAVIOR; DECISION MAKING; MARKET DEVELOPMENT; MARKETING; SAMPLING; TOURISM MARKET; TOURIST ATTRACTION;

EID: 84877348762     PISSN: 13683500     EISSN: None     Source Type: Journal    
DOI: 10.1080/13683500.2012.695773     Document Type: Article
Times cited : (80)

References (82)
  • 2
    • 69849094151 scopus 로고    scopus 로고
    • Analysing the effect of satisfaction and previous visits on tourist intentions to return
    • Alegre, J., & Cladera, M. (2009). Analysing the effect of satisfaction and previous visits on tourist intentions to return. European Journal of Marketing, 43(5/6), 670-685.
    • (2009) European Journal of Marketing , vol.43 , Issue.5-6 , pp. 670-685
    • Alegre, J.1    Cladera, M.2
  • 4
    • 0011939750 scopus 로고
    • Customer satisfaction, market share and profitability: Findings from Sweden
    • Anderson, E.W., Fornell, C., & Lehmann, D.R. (1994). Customer satisfaction, market share and profitability: Findings from Sweden. Journal of Marketing, 58, 53-66.
    • (1994) Journal of Marketing , vol.58 , pp. 53-66
    • Anderson, E.W.1    Fornell, C.2    Lehmann, D.R.3
  • 5
    • 0013163297 scopus 로고    scopus 로고
    • Image variations of Turkey by familiarity index: Informational and experiential dimensions
    • Baloglu, S. (2001). Image variations of Turkey by familiarity index: Informational and experiential dimensions. Tourism Management, 22(2), 127-133.
    • (2001) Tourism Management , vol.22 , Issue.2 , pp. 127-133
    • Baloglu, S.1
  • 6
    • 0034812130 scopus 로고    scopus 로고
    • Tourism image, evaluation variables and after purchase behaviour: Inter-relationship
    • Bigné, J.E., Sánchez, M.I., & Sánchez, J. (2001). Tourism image, evaluation variables and after purchase behaviour: Inter-relationship. Tourism Management, 22(6), 607-616.
    • (2001) Tourism Management , vol.22 , Issue.6 , pp. 607-616
    • Bigné, J.E.1    Sánchez, M.I.2    Sánchez, J.3
  • 7
    • 85036325219 scopus 로고    scopus 로고
    • On the relationship between store image, store satisfaction and store loyalty
    • Bloemer, J., & De Ruyter, K. (1998). On the relationship between store image, store satisfaction and store loyalty. European Journal of Marketing, 32(5/6), 499-513.
    • (1998) European Journal of Marketing , vol.32 , Issue.5-6 , pp. 499-513
    • Bloemer, J.1    de Ruyter, K.2
  • 8
    • 0001202037 scopus 로고
    • The complex relationship between consumer satisfaction and brand loyalty
    • Bloemer, J., & Kasper, H.D. (1995). The complex relationship between consumer satisfaction and brand loyalty. Journal of Economic Psychology, 16, 311-329.
    • (1995) Journal of Economic Psychology , vol.16 , pp. 311-329
    • Bloemer, J.1    Kasper, H.D.2
  • 9
    • 39149105612 scopus 로고    scopus 로고
    • Customer satisfaction and loyalty in service: Two concepts, four constructs, several relationships
    • Bodet, G. (2008). Customer satisfaction and loyalty in service: Two concepts, four constructs, several relationships. Journal of Retailing and Consumer Services, 15, 156-162.
    • (2008) Journal of Retailing and Consumer Services , vol.15 , pp. 156-162
    • Bodet, G.1
  • 10
    • 0010836179 scopus 로고    scopus 로고
    • Searching for a consensus on the antecedent role of service quality and satisfaction: An exploratory cross-national study
    • Brady, M.K., & Robertson, C.J. (2001). Searching for a consensus on the antecedent role of service quality and satisfaction: An exploratory cross-national study. Journal of Business Research, 51(1), 53-60.
    • (2001) Journal of Business Research , vol.51 , Issue.1 , pp. 53-60
    • Brady, M.K.1    Robertson, C.J.2
  • 11
    • 77955428920 scopus 로고    scopus 로고
    • Factors influencing repeat visits to a destination: The influence of group composition
    • Campo, S., Garau, J.B., & Martínez, M.P. (2010). Factors influencing repeat visits to a destination: The influence of group composition. Tourism Management, 31(6), 862-870.
    • (2010) Tourism Management , vol.31 , Issue.6 , pp. 862-870
    • Campo, S.1    Garau, J.B.2    Martínez, M.P.3
  • 12
    • 17044366863 scopus 로고
    • Heuristic versus systematic information processing and the use of source versus message cues in persuasion
    • Chaiken, S. (1980). Heuristic versus systematic information processing and the use of source versus message cues in persuasion. Journal of Personality and Social Psychology, 41, 1-12.
    • (1980) Journal of Personality and Social Psychology , vol.41 , pp. 1-12
    • Chaiken, S.1
  • 14
    • 78649863965 scopus 로고    scopus 로고
    • Exploring relationships between Mongolian destination brand equity, satisfaction and destination loyalty
    • Chen, C.-S., & Myagmarsuren, O. (2010). Exploring relationships between Mongolian destination brand equity, satisfaction and destination loyalty. Tourism Economics, 16(4), 981-994.
    • (2010) Tourism Economics , vol.16 , Issue.4 , pp. 981-994
    • Chen, C.-S.1    Myagmarsuren, O.2
  • 16
    • 41549163845 scopus 로고    scopus 로고
    • Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach
    • Chi, C., & Qu, H. (2008). Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach. Tourism Management, 29(4), 624-636.
    • (2008) Tourism Management , vol.29 , Issue.4 , pp. 624-636
    • Chi, C.1    Qu, H.2
  • 17
    • 0001878819 scopus 로고
    • A paradigm for developing better measures of marketing constructs
    • Churchill, G.A. (1979). A paradigm for developing better measures of marketing constructs. Journal of Marketing Research, 16, 64-74.
    • (1979) Journal of Marketing Research , vol.16 , pp. 64-74
    • Churchill, G.A.1
  • 18
    • 3843071073 scopus 로고    scopus 로고
    • The effect of cultural distance on overseas travel behaviors
    • Crotts, J.C. (2004). The effect of cultural distance on overseas travel behaviors. Journal of Travel Research, 43, 83-88.
    • (2004) Journal of Travel Research , vol.43 , pp. 83-88
    • Crotts, J.C.1
  • 20
    • 77956693158 scopus 로고    scopus 로고
    • The tourist experience: Exploring the relationship between tourist satisfaction and destination loyalty
    • Da Costa Mendes, J., Do Valle, P.O., Guerreiro, M.M., & Silva, J.A. (2010). The tourist experience: Exploring the relationship between tourist satisfaction and destination loyalty. Tourism, 58(2), 111-126.
    • (2010) Tourism , vol.58 , Issue.2 , pp. 111-126
    • Da Costa Mendes, J.1    Do Valle, P.O.2    Guerreiro, M.M.3    Silva, J.A.4
  • 22
    • 80054764500 scopus 로고    scopus 로고
    • Impact of past experience on perceived value, overall satisfaction, and destination loyalty: A comparison between visitor and resident attendees of a festival
    • Deng, J., & Pierskalla, C. (2011). Impact of past experience on perceived value, overall satisfaction, and destination loyalty: A comparison between visitor and resident attendees of a festival. Event Management, 15(2), 163-177.
    • (2011) Event Management , vol.15 , Issue.2 , pp. 163-177
    • Deng, J.1    Pierskalla, C.2
  • 23
    • 85204688422 scopus 로고    scopus 로고
    • A motivational process model of product involvement and consumer risk perception
    • Dholakia, U.M. (2001). A motivational process model of product involvement and consumer risk perception. European Journal of Marketing, 35(11/12), 1340-1360.
    • (2001) European Journal of Marketing , vol.35 , Issue.11-12 , pp. 1340-1360
    • Dholakia, U.M.1
  • 24
    • 77951516228 scopus 로고
    • Customer loyalty: Toward an integrated conceptual framework
    • Dick, A.S., & Basu, K. (1994). Customer loyalty: Toward an integrated conceptual framework. Journal of the Academy of Marketing Science, 22(2), 99-113.
    • (1994) Journal of the Academy of Marketing Science , vol.22 , Issue.2 , pp. 99-113
    • Dick, A.S.1    Basu, K.2
  • 25
    • 40949106864 scopus 로고    scopus 로고
    • The impact of satisfaction and image on loyalty: The case of Alpine ski resorts
    • Faullant, R., Matzler, K., & Fuller, J. (2008). The impact of satisfaction and image on loyalty: The case of Alpine ski resorts. Managing Service Quality, 18(2), 163-178.
    • (2008) Managing Service Quality , vol.18 , Issue.2 , pp. 163-178
    • Faullant, R.1    Matzler, K.2    Fuller, J.3
  • 26
    • 84871383388 scopus 로고    scopus 로고
    • Sport tourists' involvement with a destination: A stage-based examination
    • (Online First), doi:10.1177/ 1096348011425496
    • Filo, K., Chen, N., King, C., & Funk, D.C. (2011). Sport tourists' involvement with a destination: A stage-based examination. Journal of Hospitality & Tourism Research (Online First). doi:10.1177/ 1096348011425496
    • (2011) Journal of Hospitality & Tourism Research
    • Filo, K.1    Chen, N.2    King, C.3    Funk, D.C.4
  • 28
    • 0036199141 scopus 로고    scopus 로고
    • Visitor loyalty in sport tourism: An empirical investigation
    • Gandhi-Arora, R., & Shaw, R.N. (2002). Visitor loyalty in sport tourism: An empirical investigation. Current Issues in Tourism, 5(1), 45-53.
    • (2002) Current Issues In Tourism , vol.5 , Issue.1 , pp. 45-53
    • Gandhi-Arora, R.1    Shaw, R.N.2
  • 29
    • 0142217178 scopus 로고    scopus 로고
    • International leisure tourists' involvement profile
    • Gursoy, D., & Gavcar, E. (2003). International leisure tourists' involvement profile. Annals of Tourism Research, 30(4), 906-926.
    • (2003) Annals of Tourism Research , vol.30 , Issue.4 , pp. 906-926
    • Gursoy, D.1    Gavcar, E.2
  • 30
    • 0012857855 scopus 로고
    • Enduring involvement: Conceptual and measurement issues
    • In T.K. Srull (Ed.), Provo, UT: Association for Consumer Research
    • Higie, R.A., & Feick, L.F. (1989). Enduring involvement: Conceptual and measurement issues. In T.K. Srull (Ed.), Advances in consumer research (Vol. 16, pp. 690-696). Provo, UT: Association for Consumer Research.
    • (1989) Advances In Consumer Research , vol.16 , pp. 690-696
    • Higie, R.A.1    Feick, L.F.2
  • 31
    • 0035529114 scopus 로고    scopus 로고
    • Personal characteristics as moderators of the relationship between customer satisfaction and loyalty-an empirical analysis
    • Homburg, C., & Giering, A. (2001). Personal characteristics as moderators of the relationship between customer satisfaction and loyalty-an empirical analysis. Psychology & Marketing, 18(1), 43-66.
    • (2001) Psychology & Marketing , vol.18 , Issue.1 , pp. 43-66
    • Homburg, C.1    Giering, A.2
  • 32
    • 0002241754 scopus 로고
    • Measuring destination attractiveness: A contextual approach
    • Hu, Y., & Ritchie, J.R.B. (1993). Measuring destination attractiveness: A contextual approach. Journal of Travel Research, 32(2), 25-34.
    • (1993) Journal of Travel Research , vol.32 , Issue.2 , pp. 25-34
    • Hu, Y.1    Ritchie, J.R.B.2
  • 33
    • 70349217271 scopus 로고    scopus 로고
    • Effects of travel motivation, past experience, perceived constraint, and attitude on revisit intention
    • Huang, S.S., & Hsu, C.H.C. (2009). Effects of travel motivation, past experience, perceived constraint, and attitude on revisit intention. Journal of Travel Research, 48(1), 29-44.
    • (2009) Journal of Travel Research , vol.48 , Issue.1 , pp. 29-44
    • Huang, S.S.1    Hsu, C.H.C.2
  • 35
    • 79955934523 scopus 로고    scopus 로고
    • Examining mediating role of attitudinal loyalty and nonlinear effects in satisfaction-behavioral intentions relationship
    • Jaiswal, A.K., & Niraj, R. (2011). Examining mediating role of attitudinal loyalty and nonlinear effects in satisfaction-behavioral intentions relationship. Journal of Services Marketing, 25(3), 165-175.
    • (2011) Journal of Services Marketing , vol.25 , Issue.3 , pp. 165-175
    • Jaiswal, A.K.1    Niraj, R.2
  • 36
    • 33845473634 scopus 로고    scopus 로고
    • Temporal destination revisit intention: The effects of novelty seeking and satisfaction
    • Jang, S., & Feng, R. (2007). Temporal destination revisit intention: The effects of novelty seeking and satisfaction. Tourism Management, 28(2), 580-590.
    • (2007) Tourism Management , vol.28 , Issue.2 , pp. 580-590
    • Jang, S.1    Feng, R.2
  • 37
    • 0034998101 scopus 로고    scopus 로고
    • Comparative assessment of tourist satisfaction with destinations across two nationalities
    • Kozak, M. (2001a). Comparative assessment of tourist satisfaction with destinations across two nationalities. Tourism Management, 22(4), 391-401.
    • (2001) Tourism Management , vol.22 , Issue.4 , pp. 391-401
    • Kozak, M.1
  • 38
    • 0035006491 scopus 로고    scopus 로고
    • Repeaters' behavior at two distinct destinations
    • Kozak, M. (2001b). Repeaters' behavior at two distinct destinations. Annals of Tourism Research, 28(3), 784-807.
    • (2001) Annals of Tourism Research , vol.28 , Issue.3 , pp. 784-807
    • Kozak, M.1
  • 39
    • 9744276817 scopus 로고    scopus 로고
    • Tourist satisfaction with Mallorca, Spain, as an off-season holiday destination
    • Kozak, M., & Rimmington, M. (2000). Tourist satisfaction with Mallorca, Spain, as an off-season holiday destination. Journal of Travel Research, 38(3), 260-269.
    • (2000) Journal of Travel Research , vol.38 , Issue.3 , pp. 260-269
    • Kozak, M.1    Rimmington, M.2
  • 41
    • 33644931629 scopus 로고    scopus 로고
    • Predicting behavioral intention of choosing a travel destination
    • Lam, T., & Hsu, C.H.C. (2006). Predicting behavioral intention of choosing a travel destination. Tourism Management, 27(4), 588-599.
    • (2006) Tourism Management , vol.27 , Issue.4 , pp. 588-599
    • Lam, T.1    Hsu, C.H.C.2
  • 42
    • 84965924423 scopus 로고
    • Residual centering, exploratory and confirmatory moderator analysis, and decomposition of effects in path models containing interactions
    • Lance, C.E. (1988). Residual centering, exploratory and confirmatory moderator analysis, and decomposition of effects in path models containing interactions. Applied Psychology Measurement, 12, 163-175.
    • (1988) Applied Psychology Measurement , vol.12 , pp. 163-175
    • Lance, C.E.1
  • 43
    • 79955482505 scopus 로고    scopus 로고
    • The impact of tour quality and tourist satisfaction on tourist loyalty: The case of Chinese tourists in Korea
    • Lee, S., Jeon, S., & Kim, D. (2011). The impact of tour quality and tourist satisfaction on tourist loyalty: The case of Chinese tourists in Korea. Tourism Management, 32(5), 1115-1124.
    • (2011) Tourism Management , vol.32 , Issue.5 , pp. 1115-1124
    • Lee, S.1    Jeon, S.2    Kim, D.3
  • 44
    • 77952730869 scopus 로고    scopus 로고
    • Consumer involvement: A new perspective
    • Michaelidou, N., & Dibb, S. (2008). Consumer involvement: A new perspective. Marketing Review, 8(1), 83-99.
    • (2008) Marketing Review , vol.8 , Issue.1 , pp. 83-99
    • Michaelidou, N.1    Dibb, S.2
  • 45
    • 84970532799 scopus 로고
    • The role of awareness and familiarity with a destination: The Central Florida case
    • Milman, A., & Pizam, A. (1995). The role of awareness and familiarity with a destination: The Central Florida case. Journal of Travel Research, 33(3), 21-27.
    • (1995) Journal of Travel Research , vol.33 , Issue.3 , pp. 21-27
    • Milman, A.1    Pizam, A.2
  • 46
    • 0035530178 scopus 로고    scopus 로고
    • Satisfaction, repurchase intent, and repurchase behavior: Investigating the moderating effect of customer characteristics
    • Mittal, V., & Kamakura, W.A. (2001). Satisfaction, repurchase intent, and repurchase behavior: Investigating the moderating effect of customer characteristics. Journal of Marketing Research, 38, 131-142.
    • (2001) Journal of Marketing Research , vol.38 , pp. 131-142
    • Mittal, V.1    Kamakura, W.A.2
  • 47
    • 0032372670 scopus 로고    scopus 로고
    • The asymmetric impact of negative and positive attribute-level performance on overall satisfaction and repurchase intentions
    • Mittal, V., Ross, W.T., & Baldasare, P.M. (1998). The asymmetric impact of negative and positive attribute-level performance on overall satisfaction and repurchase intentions. Journal of Marketing, 62, 33-47.
    • (1998) Journal of Marketing , vol.62 , pp. 33-47
    • Mittal, V.1    Ross, W.T.2    Baldasare, P.M.3
  • 50
    • 0002877322 scopus 로고
    • A catastrophe model for developing service satisfaction strategies
    • Oliva, T.A., Oliver, R.L., & Macmillan, I.C. (1992). A catastrophe model for developing service satisfaction strategies. Journal of Marketing, 42, 460-469.
    • (1992) Journal of Marketing , vol.42 , pp. 460-469
    • Oliva, T.A.1    Oliver, R.L.2    Macmillan, I.C.3
  • 51
    • 0001899030 scopus 로고
    • A conceptual model of service quality and service satisfaction
    • Oliver, R.L. (1993). A conceptual model of service quality and service satisfaction. Advances in Services Marketing and Management, 2, 65-85.
    • (1993) Advances In Services Marketing and Management , vol.2 , pp. 65-85
    • Oliver, R.L.1
  • 53
    • 0033439536 scopus 로고    scopus 로고
    • Whence consumer loyalty?
    • Oliver, R.L. (1999). Whence consumer loyalty? Journal of Marketing, 63(Special issue), 33-44.
    • (1999) Journal of Marketing , vol.63 , Issue.SPEC. ISSUE. , pp. 33-44
    • Oliver, R.L.1
  • 54
    • 34247193676 scopus 로고    scopus 로고
    • Repurchase loyalty: The role of involvement and satisfaction
    • Olsen, L.L. (2007). Repurchase loyalty: The role of involvement and satisfaction. Psychology and Marketing, 24(4), 315-341.
    • (2007) Psychology and Marketing , vol.24 , Issue.4 , pp. 315-341
    • Olsen, L.L.1
  • 55
    • 84992897660 scopus 로고    scopus 로고
    • Service equity, satisfaction, and loyalty: From transactionspecific to cumulative evaluations
    • Olsen, L.L., & Johnson, M.D. (2003). Service equity, satisfaction, and loyalty: From transactionspecific to cumulative evaluations. Journal of Service Research, 5(3), 184-195.
    • (2003) Journal of Service Research , vol.5 , Issue.3 , pp. 184-195
    • Olsen, L.L.1    Johnson, M.D.2
  • 56
    • 84992830900 scopus 로고    scopus 로고
    • Tourism destination loyalty
    • Oppermann, M. (2000). Tourism destination loyalty. Journal of Travel Research, 39(1), 78-84.
    • (2000) Journal of Travel Research , vol.39 , Issue.1 , pp. 78-84
    • Oppermann, M.1
  • 58
    • 2542483725 scopus 로고    scopus 로고
    • Are loyal visitors desired visitors?
    • Petrick, J.F. (2004). Are loyal visitors desired visitors? Tourism Management, 25(4), 463-470.
    • (2004) Tourism Management , vol.25 , Issue.4 , pp. 463-470
    • Petrick, J.F.1
  • 59
    • 83355177535 scopus 로고    scopus 로고
    • Paradise for who? Segmenting visitors' satisfaction with cognitive image and predicting behavioural loyalty
    • Prayag, G. (2012). Paradise for who? Segmenting visitors' satisfaction with cognitive image and predicting behavioural loyalty. International Journal of Tourism Research, 14, 1-15.
    • (2012) International Journal of Tourism Research , vol.14 , pp. 1-15
    • Prayag, G.1
  • 60
    • 79951697350 scopus 로고    scopus 로고
    • The relationship between the 'push' and 'pull' factors of a tourist destination: The role of nationality-an analytical qualitative research approach
    • Prayag, G., & Ryan, C. (2011). The relationship between the 'push' and 'pull' factors of a tourist destination: The role of nationality-an analytical qualitative research approach. Current Issues in Tourism, 14(2), 121-143.
    • (2011) Current Issues In Tourism , vol.14 , Issue.2 , pp. 121-143
    • Prayag, G.1    Ryan, C.2
  • 61
    • 84859087677 scopus 로고    scopus 로고
    • Antecedents of tourists' loyalty to Mauritius: The role and influence of destination image, place attachment, personal involvement, and satisfaction
    • Prayag, G., & Ryan, C. (2012). Antecedents of tourists' loyalty to Mauritius: The role and influence of destination image, place attachment, personal involvement, and satisfaction. Journal of Travel Research, 51(3), 342-356.
    • (2012) Journal of Travel Research , vol.51 , Issue.3 , pp. 342-356
    • Prayag, G.1    Ryan, C.2
  • 64
    • 17044393079 scopus 로고    scopus 로고
    • The moderating effect of on-line experience on the antecedents and consequences of on-line satisfaction
    • Rodgers, W., Negash, S., & Suk, K. (2005). The moderating effect of on-line experience on the antecedents and consequences of on-line satisfaction. Psychology and Marketing, 22(4), 313-331.
    • (2005) Psychology and Marketing , vol.22 , Issue.4 , pp. 313-331
    • Rodgers, W.1    Negash, S.2    Suk, K.3
  • 65
    • 85171264387 scopus 로고
    • An examination of the effect of product performance on brand reputation, satisfaction and loyalty
    • Selnes, F. (1993). An examination of the effect of product performance on brand reputation, satisfaction and loyalty. European Journal of Marketing, 27(9), 19-35.
    • (1993) European Journal of Marketing , vol.27 , Issue.9 , pp. 19-35
    • Selnes, F.1
  • 66
    • 33646407833 scopus 로고    scopus 로고
    • When brand attitudes affect the customer satisfaction-loyalty relation: The moderating role of product involvement
    • Shu, J.-C., & Yi, Y. (2006). When brand attitudes affect the customer satisfaction-loyalty relation: The moderating role of product involvement. Journal of Consumer Psychology, 16(2), 145-155.
    • (2006) Journal of Consumer Psychology , vol.16 , Issue.2 , pp. 145-155
    • Shu, J.-C.1    Yi, Y.2
  • 67
    • 0032469748 scopus 로고    scopus 로고
    • Determining future travel behavior from past travel experience and perceptions of risk and safety
    • Sonmez, S., & Graefe, A. (1998). Determining future travel behavior from past travel experience and perceptions of risk and safety. Journal of Travel Research, 37, 171-177.
    • (1998) Journal of Travel Research , vol.37 , pp. 171-177
    • Sonmez, S.1    Graefe, A.2
  • 68
    • 34250376132 scopus 로고    scopus 로고
    • Planning a wine tourism vacation? Factors that help to predict tourist behavioural intentions
    • Sparks, B. (2007). Planning a wine tourism vacation? Factors that help to predict tourist behavioural intentions. Tourism Management, 28, 1180-1192.
    • (2007) Tourism Management , vol.28 , pp. 1180-1192
    • Sparks, B.1
  • 70
    • 0002680397 scopus 로고
    • The causes and consequences of personal involvement
    • In R.E. Petty & J.A. Krosnick (Eds.), Mahwah, NJ: Erlbaum
    • Thomsen, C.J., Borgida, E., & Lavine, H. (1995). The causes and consequences of personal involvement. In R.E. Petty & J.A. Krosnick (Eds.), Attitude strength: Antecedents and consequences (pp. 191-214). Mahwah, NJ: Erlbaum.
    • (1995) Attitude Strength: Antecedents and Consequences , pp. 191-214
    • Thomsen, C.J.1    Borgida, E.2    Lavine, H.3
  • 71
    • 0032870720 scopus 로고    scopus 로고
    • Heuristic-systematic information processing and risk judgment
    • Trumbo, C.W. (1999). Heuristic-systematic information processing and risk judgment. Risk Analysis, 19(2), 391-400.
    • (1999) Risk Analysis , vol.19 , Issue.2 , pp. 391-400
    • Trumbo, C.W.1
  • 72
    • 77955927189 scopus 로고    scopus 로고
    • Ambivalence and involvement in the satisfaction-repurchase loyalty relationship
    • Tuu, H.H., & Olsen, S.O. (2010). Ambivalence and involvement in the satisfaction-repurchase loyalty relationship. Australasian Marketing Journal, 18(3), 151-158.
    • (2010) Australasian Marketing Journal , vol.18 , Issue.3 , pp. 151-158
    • Tuu, H.H.1    Olsen, S.O.2
  • 73
    • 79960622160 scopus 로고    scopus 로고
    • The moderator effects of perceived risk, objective knowledge and certainty in the satisfaction-loyalty relationship
    • Tuu, H.H., Olsen, S.O., & Linh, P.T.T. (2011). The moderator effects of perceived risk, objective knowledge and certainty in the satisfaction-loyalty relationship. Journal of Consumer Marketing, 28(5), 363-375.
    • (2011) Journal of Consumer Marketing , vol.28 , Issue.5 , pp. 363-375
    • Tuu, H.H.1    Olsen, S.O.2    Linh, P.T.T.3
  • 75
    • 51749095282 scopus 로고    scopus 로고
    • Identification and analysis of moderator variables. Investigating the customer satisfaction-loyalty link
    • Walsh, G., Evanschitzky, H., & Wunderlich, M. (2008). Identification and analysis of moderator variables. Investigating the customer satisfaction-loyalty link. European Journal of Marketing, 42(9/ 10), 977-1004.
    • (2008) European Journal of Marketing , vol.42 , Issue.9-10 , pp. 977-1004
    • Walsh, G.1    Evanschitzky, H.2    Wunderlich, M.3
  • 76
    • 78650142776 scopus 로고    scopus 로고
    • The relationships of destination image, satisfaction, and behavioral intentions: An integrated model
    • Wang, C.-Y., & Hsu, M.K. (2010). The relationships of destination image, satisfaction, and behavioral intentions: An integrated model. Journal of Travel and Tourism Marketing, 27(8), 829-843.
    • (2010) Journal of Travel and Tourism Marketing , vol.27 , Issue.8 , pp. 829-843
    • Wang, C.-Y.1    Hsu, M.K.2
  • 77
    • 79960624161 scopus 로고    scopus 로고
    • Satisfaction, inertia, and customer loyalty in the varying levels of the zone of tolerance and alternative attractiveness
    • Wu, L.-W. (2011). Satisfaction, inertia, and customer loyalty in the varying levels of the zone of tolerance and alternative attractiveness. Journal of Services Marketing, 25(5), 310-322.
    • (2011) Journal of Services Marketing , vol.25 , Issue.5 , pp. 310-322
    • Wu, L.-W.1
  • 78
    • 7044247567 scopus 로고    scopus 로고
    • An examination of the effects of motivation and satisfaction on destination loyalty: A structural model
    • Yoon, Y., & Uysal, M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management, 26(1), 45-56.
    • (2005) Tourism Management , vol.26 , Issue.1 , pp. 45-56
    • Yoon, Y.1    Uysal, M.2
  • 79
  • 80
    • 70449698037 scopus 로고    scopus 로고
    • Destination attachment: Effects on customer satisfaction and cognitive, affective and conative loyalty
    • Yuksel, A., Yuksel, F., & Bilim, Y. (2010). Destination attachment: Effects on customer satisfaction and cognitive, affective and conative loyalty. Tourism Management, 31(2), 274-284.
    • (2010) Tourism Management , vol.31 , Issue.2 , pp. 274-284
    • Yuksel, A.1    Yuksel, F.2    Bilim, Y.3
  • 82
    • 78649957100 scopus 로고    scopus 로고
    • Timing and contextual effects on satisfaction measurement
    • Zins, A.H. (2001). Timing and contextual effects on satisfaction measurement. European Advances in Consumer Research, 5, 37-45.
    • (2001) European Advances In Consumer Research , vol.5 , pp. 37-45
    • Zins, A.H.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.