-
1
-
-
84965506776
-
"Use of the Service Attribute Matrix to Measure Consumer Satisfaction"
-
Almanza, J., and L. Lin (1994). "Use of the Service Attribute Matrix to Measure Consumer Satisfaction." Hospitality Research Journal, 17 (2): 63-74.
-
(1994)
Hospitality Research Journal
, vol.17
, Issue.2
, pp. 63-74
-
-
Almanza, J.1
Lin, L.2
-
2
-
-
33644632796
-
"Customer Satisfaction in the Restaurant Industry: An Examination of the Transaction-Specific Model"
-
Andaleeb, S.S., and C. Conway (2006). "Customer Satisfaction in the Restaurant Industry: An Examination of the Transaction-Specific Model." Journal of Services Marketing, 20 (1): 3-9.
-
(2006)
Journal of Services Marketing
, vol.20
, Issue.1
, pp. 3-9
-
-
Andaleeb, S.S.1
Conway, C.2
-
3
-
-
41649112685
-
"Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach"
-
Anderson, J.C., and D.W. Gerbing (1988). "Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach." Psychological Bulletin, 103 (3): 411-423.
-
(1988)
Psychological Bulletin
, vol.103
, Issue.3
, pp. 411-423
-
-
Anderson, J.C.1
Gerbing, D.W.2
-
4
-
-
0011939750
-
"Customer Satisfaction, Market Share, and Profitability"
-
(July)
-
Anderson, E.W., C. Fornell, and D.R. Lehmann (1994). "Customer Satisfaction, Market Share, and Profitability." Journal of Marketing, 58 (July): 53 - 66.
-
(1994)
Journal of Marketing
, vol.58
, pp. 53-66
-
-
Anderson, E.W.1
Fornell, C.2
Lehmann, D.R.3
-
5
-
-
0000372049
-
"Representing and Testing Organizational Theories: A Holistic Construal"
-
Bagozzi, R.P., and L.W. Phillips (1982). "Representing and Testing Organizational Theories: A Holistic Construal." Administrative Science Quarterly, 27: 459-489.
-
(1982)
Administrative Science Quarterly
, vol.27
, pp. 459-489
-
-
Bagozzi, R.P.1
Phillips, L.W.2
-
7
-
-
84965506945
-
"Customer Satisfaction in the Hotel Industry: Meaning and Measurement"
-
Barsky, J.D. (1992). "Customer Satisfaction in the Hotel Industry: Meaning and Measurement." Hospitality Research Journal, 16 (1): 51-73.
-
(1992)
Hospitality Research Journal
, vol.16
, Issue.1
, pp. 51-73
-
-
Barsky, J.D.1
-
8
-
-
0002542355
-
"Analysis of the Design Function of an Adult Softball Complex in a New Public Recreation Park"
-
Bartlett, P., and A.E. Einert (1992). "Analysis of the Design Function of an Adult Softball Complex in a New Public Recreation Park." Journal of Park and Recreation Administration, 10 (1): 71-81.
-
(1992)
Journal of Park and Recreation Administration
, vol.10
, Issue.1
, pp. 71-81
-
-
Bartlett, P.1
Einert, A.E.2
-
9
-
-
4243159210
-
"Significance Test and Goodness of Fit in the Analysis of Covariance Structures"
-
Bentler, P.M., and D.G. Bonet (1980). "Significance Test and Goodness of Fit in the Analysis of Covariance Structures." Psychological Bulletin, 88: 591 - 606.
-
(1980)
Psychological Bulletin
, vol.88
, pp. 591-606
-
-
Bentler, P.M.1
Bonet, D.G.2
-
10
-
-
0000568746
-
"Some Contributions to Efficient Statistics in Structural Models: Specification and Estimation of Moment Structures"
-
Bentler, P.M. (1983). "Some Contributions to Efficient Statistics in Structural Models: Specification and Estimation of Moment Structures." Psychometrika, 48: 493-517.
-
(1983)
Psychometrika
, vol.48
, pp. 493-517
-
-
Bentler, P.M.1
-
11
-
-
0025397298
-
"Comparative Indexes in Structural Models"
-
Bentler, P.M. (1990). "Comparative Indexes in Structural Models." Psychological Bulletin, 107: 238-246.
-
(1990)
Psychological Bulletin
, vol.107
, pp. 238-246
-
-
Bentler, P.M.1
-
13
-
-
84965535088
-
"Measuring Service Quality in Restaurants: An Application of the SERVQUAL Instrument"
-
Bojonic, D.C., and L.D. Rosen (1994). "Measuring Service Quality in Restaurants: An Application of the SERVQUAL Instrument." Hospitality Research Journal, 18 (1): 3-14.
-
(1994)
Hospitality Research Journal
, vol.18
, Issue.1
, pp. 3-14
-
-
Bojonic, D.C.1
Rosen, L.D.2
-
14
-
-
0042916415
-
"A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions"
-
(February)
-
Boulding, W., A. Kalra, R. Staelin, and V.A. Zeithaml (1993). "A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions." Journal of Marketing Research, 30 (February): 7-27.
-
(1993)
Journal of Marketing Research
, vol.30
-
-
Boulding, W.1
Kalra, A.2
Staelin, R.3
Zeithaml, V.A.4
-
18
-
-
0002119639
-
"Understanding Recreational Travelers' Motivation, Attitude and Satisfaction"
-
Chon, K. (1989). "Understanding Recreational Travelers' Motivation, Attitude and Satisfaction" Tourist Review, 44 (1): 3-7.
-
(1989)
Tourist Review
, vol.44
, Issue.1
, pp. 3-7
-
-
Chon, K.1
-
19
-
-
0002381637
-
"Measuring Service Quality: A Reexamination and Extension"
-
Cronin, J.J., and S.A. Taylor (1992). "Measuring Service Quality: A Reexamination and Extension." Journal of Marketing, 56 (3): 55 - 68.
-
(1992)
Journal of Marketing
, vol.56
, Issue.3
, pp. 55-68
-
-
Cronin, J.J.1
Taylor, S.A.2
-
20
-
-
80051713641
-
"A Framework for Relating Waiting Time and Customer Satisfaction in a Service Operation"
-
Davis, M.M., and T. Vollmann (1990). "A Framework for Relating Waiting Time and Customer Satisfaction in a Service Operation." Journal of Services Marketing, 4 (1): 61- 69.
-
(1990)
Journal of Services Marketing
, vol.4
, Issue.1
, pp. 61-69
-
-
Davis, M.M.1
Vollmann, T.2
-
23
-
-
0008987978
-
"Disconfirmation of Equity Expectations: Effects on Consumer Satisfaction with Services"
-
In edited by E. Hirschman and H. Holbrook. Provo, UT: Association for Consumer Research
-
Fisk, R.P., and C.E. Young (1985). "Disconfirmation of Equity Expectations: Effects on Consumer Satisfaction with Services." In Advances in Consumer Research, edited by E. Hirschman and H. Holbrook. Provo, UT: Association for Consumer Research.
-
(1985)
Advances in Consumer Research
-
-
Fisk, R.P.1
Young, C.E.2
-
24
-
-
0000009769
-
"Evaluating Structural Equation Models with Unobservable Variables and Measurement Error"
-
(February)
-
Fornell, C., and D.F. Larcker (1981). "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error." Journal of Marketing Research, 18 (February): 39-50.
-
(1981)
Journal of Marketing Research
, vol.18
, pp. 39-50
-
-
Fornell, C.1
Larcker, D.F.2
-
25
-
-
0000241460
-
"Satisfaction with Leisure Time Activities"
-
Fracken, D.A., and W.F. Van Raaij (1981). "Satisfaction with Leisure Time Activities." Journal of Leisure Research, 13 (4): 337-352.
-
(1981)
Journal of Leisure Research
, vol.13
, Issue.4
, pp. 337-352
-
-
Fracken, D.A.1
van Raaij, W.F.2
-
26
-
-
0042798093
-
"Duality in Consumer Post-Purchase Attitude"
-
Geva, A., and A. Goldman (1991). "Duality in Consumer Post-Purchase Attitude." Journal of Economic Psychology, 12: 141-164.
-
(1991)
Journal of Economic Psychology
, vol.12
, pp. 141-164
-
-
Geva, A.1
Goldman, A.2
-
27
-
-
57649178288
-
"Propensity to Complain: Affects of Personality and Behavioral Factors"
-
Gursoy, D., K.W. McCleary, and L.R. Lepsito (2007). "Propensity to Complain: Affects of Personality and Behavioral Factors." Journal of Hospitality & Tourism Research, 31 (3): 358-386.
-
(2007)
Journal of Hospitality & Tourism Research
, vol.31
, Issue.3
, pp. 358-386
-
-
Gursoy, D.1
McCleary, K.W.2
Lepsito, L.R.3
-
28
-
-
34748919250
-
"Segmenting Dissatisfied Restaurant Customers Based on Their Complaining Response Styles"
-
Gursoy, D., K.W. McCleary, and L.R. Lepsito (2003). "Segmenting Dissatisfied Restaurant Customers Based on Their Complaining Response Styles." Journal of Food Service Business Research, 6 (1): 25-44.
-
(2003)
Journal of Food Service Business Research
, vol.6
, Issue.1
, pp. 25-44
-
-
Gursoy, D.1
McCleary, K.W.2
Lepsito, L.R.3
-
29
-
-
0004071183
-
-
New York: Taylor and Francis
-
Gunn, C. (1988). Tourism Planning. New York: Taylor and Francis.
-
(1988)
Tourism Planning
-
-
Gunn, C.1
-
30
-
-
85032068371
-
"Methodology Review: Assessing Uni-dimensionality of Tests and Items"
-
Hattie, J. (1985). "Methodology Review: Assessing Uni-dimensionality of Tests and Items." Applied Psychological Measurement, 9: 139-164.
-
(1985)
Applied Psychological Measurement
, vol.9
, pp. 139-164
-
-
Hattie, J.1
-
32
-
-
84925981577
-
"Factorial Invariance and Self-Esteem: Reassessing Race and Sex Differences"
-
Hoelter, J.W. (1983). "Factorial Invariance and Self-Esteem: Reassessing Race and Sex Differences." Social Forces, 61 (3): 835-846.
-
(1983)
Social Forces
, vol.61
, Issue.3
, pp. 835-846
-
-
Hoelter, J.W.1
-
36
-
-
0000804180
-
"Simultaneous Factor Analysis in Several Populations"
-
Joreskog, K.G. (1971). "Simultaneous Factor Analysis in Several Populations." Psychometrika, 36: 409-426.
-
(1971)
Psychometrika
, vol.36
, pp. 409-426
-
-
Joreskog, K.G.1
-
37
-
-
0002305982
-
"Testing Structural Equation Models"
-
In edited by K. A. Bollen and J. S. Long. Newbury Park, CA: Sage
-
Joreskog, K.G. (1993). "Testing Structural Equation Models." In Testing Structural Equation Models, edited by K. A. Bollen and J. S. Long. Newbury Park, CA: Sage, pp. 294-316.
-
(1993)
Testing Structural Equation Models
, pp. 294-316
-
-
Joreskog, K.G.1
-
38
-
-
33144462409
-
"Customer Complaints and Organizational Responses: The Effects of Complainants' Perceptions of Justice on Satisfaction and Loyalty"
-
Karatepe, O.M. (2006). "Customer Complaints and Organizational Responses: The Effects of Complainants' Perceptions of Justice on Satisfaction and Loyalty." Interactional Journal of Hospitality Management, 25: 69-90.
-
(2006)
Interactional Journal of Hospitality Management
, vol.25
, pp. 69-90
-
-
Karatepe, O.M.1
-
39
-
-
9744276817
-
"Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination"
-
Kozak, M., and M. Rimmington (2000). "Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination." Journal of Travel Research, 38 (3): 260-269.
-
(2000)
Journal of Travel Research
, vol.38
, Issue.3
, pp. 260-269
-
-
Kozak, M.1
Rimmington, M.2
-
40
-
-
0018591824
-
"Conceptual and Methodological Issues in Consumer Satisfaction Research"
-
In edited by L. W. William. Ann Arbor, MI: Association of Consumer Research
-
LaTour, S.A., and N.C. Peat (1979). "Conceptual and Methodological Issues in Consumer Satisfaction Research." In Advances in Consumer Research, edited by L. W. William. Ann Arbor, MI: Association of Consumer Research, pp. 431-437.
-
(1979)
Advances in Consumer Research
, pp. 431-437
-
-
LaTour, S.A.1
Peat, N.C.2
-
41
-
-
0025625111
-
"Tourist Attraction Systems"
-
Leiper, N. (1990). "Tourist Attraction Systems." Annals of Tourism Research, 17 (3): 367-384.
-
(1990)
Annals of Tourism Research
, vol.17
, Issue.3
, pp. 367-384
-
-
Leiper, N.1
-
42
-
-
0040460076
-
-
Toronto, Canada: University of Toronto Press
-
Leiss, W. (1979). The Limits to Satisfaction. Toronto, Canada: University of Toronto Press.
-
(1979)
The Limits to Satisfaction
-
-
Leiss, W.1
-
43
-
-
33847638831
-
"Family Caregivers of Individuals with Intellectual Disability: Perspectives of Life Quality and the Role of Vacations"
-
Mactavish, J.B., K.J. MacKay, Y. Iwasaki and D. Betteridge (2007). "Family Caregivers of Individuals with Intellectual Disability: Perspectives of Life Quality and the Role of Vacations." Journal of Leisure Research, 39 (1): 127-156.
-
(2007)
Journal of Leisure Research
, vol.39
, Issue.1
, pp. 127-156
-
-
Mactavish, J.B.1
MacKay, K.J.2
Iwasaki, Y.3
Betteridge, D.4
-
44
-
-
3142717451
-
"Goodness-of-Fit Indexes in Confirmatory Factor Analysis: The Effects of Sample Size"
-
Marsh, J., R.B. John and P. Roderick (1988). "Goodness-of-Fit Indexes in Confirmatory Factor Analysis: The Effects of Sample Size." Psychological Bulletin, 103: 391-410.
-
(1988)
Psychological Bulletin
, vol.103
, pp. 391-410
-
-
Marsh, J.1
John, R.B.2
Roderick, P.3
-
45
-
-
0019175989
-
"A Study of the Importance of Generalized Attributes in Shopping Centre Behavior"
-
McCarthy, P.A. (1980). "A Study of the Importance of Generalized Attributes in Shopping Centre Behavior." Environment and Planning, 12: 1269-1286.
-
(1980)
Environment and Planning
, vol.12
, pp. 1269-1286
-
-
McCarthy, P.A.1
-
47
-
-
0344906189
-
"The Role of Perception in the Recreational Experience: A Review and Discussion"
-
Mercer, D. (1971). "The Role of Perception in the Recreational Experience: A Review and Discussion." Journal of Leisure Research, 3: 261-276.
-
(1971)
Journal of Leisure Research
, vol.3
, pp. 261-276
-
-
Mercer, D.1
-
48
-
-
38349115167
-
"Evaluation of Goodness-of-Fit Indices for Structural Equation Models"
-
Mulaik, S.A., L.R. James, J.V. Alstine, N. Bennett, S. Lind, and C.D. Stilwell (1989). "Evaluation of Goodness-of-Fit Indices for Structural Equation Models." Psychological Bulletin, 10: 430-445.
-
(1989)
Psychological Bulletin
, vol.10
, pp. 430-445
-
-
Mulaik, S.A.1
James, L.R.2
Alstine, J.V.3
Bennett, N.4
Lind, S.5
Stilwell, C.D.6
-
49
-
-
0033095644
-
"The Role of Satisfaction with Leisure Travel/Tourism Services and Experiences in Satisfaction with Leisure Life and Overall Life"
-
Neal, J.D., M.J. Sirgy, and M. Uysal (1999). "The Role of Satisfaction with Leisure Travel/Tourism Services and Experiences in Satisfaction with Leisure Life and Overall Life." Journal of Business Research, 44 (3): 153-164.
-
(1999)
Journal of Business Research
, vol.44
, Issue.3
, pp. 153-164
-
-
Neal, J.D.1
Sirgy, M.J.2
Uysal, M.3
-
50
-
-
0000396442
-
"A Cognitive Model for the Antecedents and Consequences of Satisfaction Decisions"
-
Oliver, R.L. (1980). "A Cognitive Model for the Antecedents and Consequences of Satisfaction Decisions" Journal of Marketing Research, 27 (4): 460-469.
-
(1980)
Journal of Marketing Research
, vol.27
, Issue.4
, pp. 460-469
-
-
Oliver, R.L.1
-
51
-
-
0002852072
-
"Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach"
-
Oliver, R.L., and J.E. Swan (1989). "Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach." Journal of Marketing, 53 (2): 21-35.
-
(1989)
Journal of Marketing
, vol.53
, Issue.2
, pp. 21-35
-
-
Oliver, R.L.1
Swan, J.E.2
-
53
-
-
0027713899
-
"Social Impacts of Tourism: Host Perceptions"
-
Pizam, A., and A. Milman (1993). "Social Impacts of Tourism: Host Perceptions." Annals of Tourism Research, 20 (4): 650-665.
-
(1993)
Annals of Tourism Research
, vol.20
, Issue.4
, pp. 650-665
-
-
Pizam, A.1
Milman, A.2
-
54
-
-
84953021221
-
"Analyzing Service Quality in the Hospitality Industry using the SERVQUAL Model"
-
Saleh, F., and C. Ryan (1991). "Analyzing Service Quality in the Hospitality Industry using the SERVQUAL Model." Service Industries Journal, 11 (3): 324-345.
-
(1991)
Service Industries Journal
, vol.11
, Issue.3
, pp. 324-345
-
-
Saleh, F.1
Ryan, C.2
-
55
-
-
0028752003
-
"Development of Measures to Assess the Extent to Which an Information Technology Application Provides Competitive Advantage"
-
Sethi, V., and W. King (1994). "Development of Measures to Assess the Extent to Which an Information Technology Application Provides Competitive Advantage." Management Science, 40: 1601-1624.
-
(1994)
Management Science
, vol.40
, pp. 1601-1624
-
-
Sethi, V.1
King, W.2
-
56
-
-
33745808680
-
"The Quality-of-Life (QOL) Research Movement: Past, Present, and Future"
-
Sirgy, M.J., A. Michalos, A. Ferriss, R. Easterlin, D. Patrick and W. Pavot (2006). "The Quality-of-Life (QOL) Research Movement: Past, Present, and Future." Social Indicators Research, 76 (3): 343-466.
-
(2006)
Social Indicators Research
, vol.76
, Issue.3
, pp. 343-466
-
-
Sirgy, M.J.1
Michalos, A.2
Ferriss, A.3
Easterlin, R.4
Patrick, D.5
Pavot, W.6
-
57
-
-
33847547939
-
"The Tourist Product"
-
Smith, S. (1993). "The Tourist Product." Annals of Tourism Research, 21 (3): 582-595.
-
(1993)
Annals of Tourism Research
, vol.21
, Issue.3
, pp. 582-595
-
-
Smith, S.1
-
58
-
-
0002271779
-
"Models of Consumer Satisfaction Formation, an Extension"
-
Tse, D.K., and P.C. Wilton (1988). "Models of Consumer Satisfaction Formation, an Extension" Journal of Marketing Research, 25: 204-212.
-
(1988)
Journal of Marketing Research
, vol.25
, pp. 204-212
-
-
Tse, D.K.1
Wilton, P.C.2
-
59
-
-
0009285915
-
"Monitoring for Quality Control in State Park Management"
-
Vaske, J., M.P. Donnelly, and B.N. Williamson (1991). "Monitoring for Quality Control in State Park Management." Journal of Park and Recreation Administration, 9 (2): 59-72.
-
(1991)
Journal of Park and Recreation Administration
, vol.9
, Issue.2
, pp. 59-72
-
-
Vaske, J.1
Donnelly, M.P.2
Williamson, B.N.3
-
60
-
-
0003713215
-
-
Milwaukee, WI: ASQ Quality
-
Vavra, T.G. (1997). Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs. Milwaukee, WI: ASQ Quality.
-
(1997)
Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs
-
-
Vavra, T.G.1
-
61
-
-
4243839021
-
"Bayesian Analysis of Linear and Non-Linear Population Models by Using the Gibbs Sampler"
-
Wakefield, J.C., A.F.M. Smith, A. Racine-Poon, and A.E. Gelfand (1994). "Bayesian Analysis of Linear and Non-Linear Population Models by Using the Gibbs Sampler." Applied Statistics, 43 (1): 201-221.
-
(1994)
Applied Statistics
, vol.43
, Issue.1
, pp. 201-221
-
-
Wakefield, J.C.1
Smith, A.F.M.2
Racine-Poon, A.3
Gelfand, A.E.4
-
62
-
-
0002472115
-
"A Critical Review of Consumer Satisfaction"
-
In edited by V. Zeithaml. Chicago: American Marketing Association
-
Yi, Y.K. (1990). "A Critical Review of Consumer Satisfaction." In Review of Marketing, edited by V. Zeithaml. Chicago: American Marketing Association, pp. 68-23.
-
(1990)
Review of Marketing
, pp. 68-123
-
-
Yi, Y.K.1
-
63
-
-
7044247567
-
"An Examination of the Effects of Motivation and Satisfaction on Destination Loyalty: A Structural Model"
-
Yoon, Y., and M. Uysal (2005). "An Examination of the Effects of Motivation and Satisfaction on Destination Loyalty: A Structural Model." Tourism Management, 26 (1): 45-56.
-
(2005)
Tourism Management
, vol.26
, Issue.1
, pp. 45-56
-
-
Yoon, Y.1
Uysal, M.2
|