Explore how Chinese consumers evaluate retail service quality and satisfaction

Service Business

Volumn 7, Issue 1, 2013, Pages 121-142

  To, W M ^a   Tam, Joyce F Y ^a   Cheung, Millissa F Y ^b  

^a MACAO POLYTECHNIC INSTITUTE   (Macao)

^b HONG KONG SHUE YAN UNIVERSITY   (Hong Kong)

Author keywords

Chinese consumers; Customer satisfaction; Retail service quality

Indexed keywords

EID: 84873731874     PISSN: 18628516     EISSN: 18628508     Source Type: Journal    
DOI: 10.1007/s11628-012-0149-7     Document Type: Article

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