Retail service quality in context of CIS countries

International Journal of Quality and Reliability Management

Volumn 27, Issue 6, 2010, Pages 658-683

  Das, Anupam ^a   Kumar, Vinod ^a   Saha, Gour C ^b  

^a CARLETON UNIVERSITY   (Canada)

^b Pearl School of Business   (India)

Author keywords

Customer services quality; Factor analysis; Kazakhstan; Retailing

Indexed keywords

EID: 77954222439     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656711011054542     Document Type: Article

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