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Volumn 17, Issue 1, 2010, Pages 29-42

Some insights on conceptualizing and measuring service quality

Author keywords

Multidimensional models; Realist and constructivist perspectives; Reflective and formative models; Service quality

Indexed keywords

CONSUMPTION BEHAVIOR; MODELING; NUMERICAL MODEL; SERVICE SECTOR;

EID: 72549085660     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2009.09.002     Document Type: Article
Times cited : (76)

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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.