An empirical assessment and application of SERVQUAL in a Mainland Chinese department store

Total Quality Management

Volumn 13, Issue 2, 2002, Pages 241-254

  Zhao, Xiande ^a   Bai, Changhong ^a   Hui, Y V ^a  

^a CHINESE UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0036521997     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/09544120120102478     Document Type: Article

References (19)

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