Determining the relative importance of mobile banking quality factors

Computer Standards and Interfaces

Volumn 35, Issue 2, 2013, Pages 195-204

  Lin, Hsiu Fen ^a  

^a NATIONAL TAIWAN OCEAN UNIVERSITY   (Taiwan)

Author keywords

Extent analysis approach; Fuzzy analytic hierarchy process; Mobile banking; Quality evaluation

Indexed keywords

ANALYSIS APPROACH; CUSTOMER SERVICES; FUZZY ANALYTIC HIERARCHY PROCESS; FUZZY EVALUATION; M-BANKING; MOBILE BANKINGS; QUALITY EVALUATION; QUALITY FACTORS; RELATIVE WEIGHTS; SERVICE PROVIDER;

ANALYTIC HIERARCHY PROCESS; CELLULAR TELEPHONE SYSTEMS; FACTOR ANALYSIS;

QUALITY CONTROL;

EID: 84869503519     PISSN: 09205489     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.csi.2012.07.003     Document Type: Article

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